Trusted Agent profile · Watton

William H Brown Watton reviews

2.3

★★★★★

1,346 reviews across 2 platforms

9 High Street, Watton, Thetford, IP25 6AB, IP25 6AB

William H Brown's office in Watton, at 9 High Street, is rated 2.3 out of 5 across 1,346 reviews on two platforms, including 129 Google reviews rated 4.5.

Google logo

4.5 / 5

129

Reviews on Google

This office

Trustpilot logo

1,217

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Watton office, from every platform, shown as written. First names only.

1/5

Trustpilot

William H Browns Lettings use Sequence…

William H Browns Lettings use Sequence Homes to ‘manage’ their properties. Landlords and tenants should both read reviews on Sequence before committing to WHB Lettings. WHB 8/10 for my property, Sequence 0/10. Sequence are awful.

H · 9 March 2021

1/5

Trustpilot

Sly and underhanded

Twice, offers accepted, mortgage in place and solicitors instructed. Seller pulls out, gazumped. Should try a lockout agreement in future, wasted two months of time and money with these jokers.

Simeon · 28 January 2022

1/5

Trustpilot

SEVERELY DISHONEST COMPANY

SEVERELY DISHONEST COMPANY. PREDATORY PRACTICES AROUND STEALING HOLDING DEPOSITS DESPITE ENTERING INTO HONEST AGREEMENTS. AVOID AT ALL COSTS!!!!!!!!!!

Rory · 12 May 2023

5/5

Google

ALL STAFF INC LAURA ELLIE SARAH JANE AND JAKE HAVE BEEN WONDERFUL IN BOTH SELLING MY PROPERTy AND THE PURCHASE OF ANOTHER. I CANNOT RECOMMEND THEM MORE HIGHLY.PositiveResponsiveness, Quality, Professionalism, Value

Nigel · 26 October 2021

1/5

Trustpilot

Bury st Edmunds

Avoid at all costs, communication is terrible, never get back to you, always make some excuse as to why they have not replied to emails, wrongly advise on mortgages, one of the worst I have dealt with!!

Victoria · 6 June 2020

1/5

Trustpilot

We decided we no longer wanted to use…

We decided we no longer wanted to use them as estate agents, was told over the phone we would receive a full refund. Then a week later emailed us to say they had changed their mind and we would get nothing!!Disgusting

Rachel · 22 February 2018

5/5

Google

Great customer service

Sami · 26 October 2020

Agent replied · 25 October 2024

Hello Sami, thank you very much for the 5-star review!

5/5

Google

I can't thank the team at William H Brown enough for helping me with buying my first ever home. The support and guideance throughout has been muchly appreciated considering it being such a dawnting experience. Thankyou again :)

Francesca · 27 October 2019

5/5

Google

Fantastic service. All the staff very friendly and go above and beyond to help with any enquires we had. Would highly recommend them.

Keith · 11 October 2022

5/5

Google

Mary-Jayne and Jake have both been very helpful all throughout the sale of my property. They have proved to be very professional in their work. Keep up the good work.

Paul · 11 October 2021

5/5

Trustpilot

Professional and Friendly

I found William H Brown to be extremely helpful and a breeze to use.I made enquires with Stacey Pearson and she was professional & friendly. I would recommend using them again to anyone

Mark · 11 February 2021

1/5

Trustpilot

Absolutely dreadful avoid at all costs

Absolutely dreadful avoid at all costsDreadful company only interested in getting your money used for letting property, hidden extras that they forget to mention. Never return phone calls. Run by inexperienced school kids with no knowledge of the real world

P · 2 February 2018

5/5

Trustpilot

Ryan Crawt keep up the good work

Ryan at the Cowgate branch was very helpfuland listened to what we were looking for in a property. Not the usual rush rush situation you find yourself in with estate agents.

Sno · 11 July 2021

5/5

Google

Would highly recommend WH Brown. The whole team at Watton have been brilliant during the sale of my property. A very fast and efficient service 10/10. Thanks once again.PositiveProfessionalism

Andy · 26 October 2021

5/5

Trustpilot

Excellent service cannot fault them

Excellent service cannot fault themThey sold our property within days and all completed in just under 12 weeksThe communication was second to none in fact we were kept updated by them more than our solicitor and probate executorHighly recommended

Carole · 26 July 2018

1/5

Trustpilot

Do not rent with this company

William H Brown require landlords to give six months notice to terminate the management contract. Completely unacceptable. Not very good at replying to emails or returning calls.

Emjay · 4 February 2022

5/5

Trustpilot

Imogen

Imogen, Jo and the rest of the letting team are very well organised, helpful nothing is too much trouble for them and give good advice. Ten out of tenThanks for your hard work

ALISON · 3 December 2020

1/5

Trustpilot

Read the reviews below and be …

Read the reviews below and be warned...truly awful outfit, If the dream house you want is with them I wish you luck, but whatever you do NEVER use their in house conveyancing firm, Fosters....You may never get your house,

John · 24 December 2017

1/5

Trustpilot

Useless in every way

Useless in every way. Poor communication, misinformation, false promises, antagonising and losing our potential buyers, dragging their feet with documentation. Absolutely nothing to recommend them whatsoever. Would give them 5 minus stars if it were possible

Tim · 29 October 2019

5/5

Trustpilot

Very good follow up to issues I have…

Very good follow up to issues I have with my buy to let property. Pleasant and professional staff a pleasure to deal with. Stephen Voyce

Stephen · 3 March 2022

5/5

Trustpilot

The Agents are so polite and help

The Agents are so polite and helpful. They take their time to answer questions and show you around the property.

Naana · 4 October 2022

5/5

Google

Have no complaints with the team at all. Regular calls and helped gather information that our own solicitors were slow to collate. Would highly recommend.PositiveResponsiveness, Quality, Professionalism

Stuart · 26 October 2021

1/5

Trustpilot

The worst awful experience

The worst awful experience. They are ridiculously lazy and I am fully convinced all the reviews are fake.

Ss · 7 December 2022

1/5

Trustpilot

Bunch of amateurs.

Sat waiting outside the house for a viewing, only to get a call 2 minutes before to tell me that they have lost the keys and can we do the appointment later. Amateurs, don’t bother.

Spinny · 14 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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