Trusted Agent profile · Watton
★★★★★
1,345 reviews across 2 platforms
9 High Street, Watton, Thetford, IP25 6AB, IP25 6AB
William H Brown's office in Watton, at 9 High Street, is rated 2.3 out of 5 across 1,345 reviews on two platforms, including 129 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. William H Brown Watton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Watton.
Every review we hold for the Watton office, from every platform, shown as written. First names only.
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
5/5
GoogleMany thanks to Joe and the team at the Watton branch for helping to sell my parents' home. Despite my living 200 miles away, the whole process was made as easy and stress-free as possible for me. The team achieved a sale very quickly and steered the process through to completion, keeping me updated throughout.Very professional, friendly and efficient, would definitely recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have just exchanged and completing on a property with w h brown watton branch tomorrow I had Erin to deal with my whole sale from start to finish can’t fault her efforts or hard work she was very helpful at all times communication was excellent nothing was too much trouble she found me my perfect home can’t recommend her or w h brown enough fantastic sales team highly recommend thanks again all.
"Thank you for the kind words! We are so glad to hear that Erin provided excellent service and helped you find your dream home. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
5/5
TrustpilotI cannot recommend William H Brown…
I cannot recommend William H Brown highly enough, especially Sophie and Nichola, who have been absolutely fantastic throughout the process of letting my property. Their patience, professionalism, efficiency, and dedication were truly impressive.From the moment my property was valuated and listed by Sophie, both ladies have kept me well-informed, handled everything seamlessly, and found a suitable tenant within just a few days! Their knowledge of the market, proactive communication, patience with my numerous questions, and attention to detail made the entire process stress free.Thank you, Sophie and Nichola, for your hard work and commitment. I look forward to working with you again in the near future!
5/5
TrustpilotHeadingley Branch were fantastic
Headingley Branch were fantastic with my recent move. My first contact was with Reiss who was helpful and proactive form the start which set my mind at ease. If he wasnt able to take my call at any time then the other members of the team, Daisy and Lauren, were always able to help. I felt confident that whoever I spoke to was able to give me the correct information and I was kept informed of the need for any further information required from me. Moving house is very stressful but the team at WHBrown made it really easy. Cannot reccomend them enough.
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
1/5
TrustpilotAvoid WH Brown!
Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation
1/5
TrustpilotUseless, uncommunicative liars who are after your money.
There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.
5/5
TrustpilotReally positive experience
My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.
1/5
TrustpilotThe state Agent special in Hull area w…
The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -
1/5
Trustpilotthis company are self deluding idiots
this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct
1/5
TrustpilotSo we had called up about a property
So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service
1/5
TrustpilotTerrible level of service
We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.
1/5
TrustpilotIf I could give less than one star for…
If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.
1/5
TrustpilotCheated out of £5000. Disgrace.
We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.
5/5
GoogleI have been buying a property with the Watton branch and I have been mainly dealing with Mary-Jayne. With how busy and stressful the house market has been recently, Mary-Jayne has been nothing but incredible with keeping us updated with our file, chasing the sellers and our solicitors for progress etc. With our circumstances, Mary-Jayne has been nothing but helpful and has really helped us with the stress. Can't thank her enough how amazing she has been so far. We wouldn't have been able to do this without her help. Also, a big thank you to Laura and the team that has also helped us along the way. A great team to deal with.PositiveResponsiveness, Professionalism
Hello Holly, thank you very much for taking the time to leave a review with our Watton team :) We really appreciate the lovely review and we're glad we can help!
1/5
TrustpilotBold claim to be professional letting…
Bold claim to be professional letting agents. There is a Valid reason the top and quality partners moved away and opened their own business. Poor people skills at best. That's the kindest thing I can say, as the racism and prejudice is palbable. First hand witness and experience. This company whatever subsidiary it may be, seems to be white washed from the stone ages.
1/5
TrustpilotWill not return deposit
I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!
5/5
GoogleErin Bisley at William H Brown was professional and reliable throughout the process of buying my first property. She kept us informed, responded promptly, and helped things move along smoothly. Overall, a positive experience and I’m happy to recommend her and William H Brown!
Thank you so much for your glowing review! We are so glad that Erin was able to make your first property buying experience a positive one. We strive to provide professional and reliable service to all of our clients. Thank you for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotLettings - Holderness Road Branch Hull
William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.
5/5
TrustpilotI have recently rented a property with…
I have recently rented a property with William h brown and i must say it has been so easy going and not stressful at all!! Hannah is who has been helping me with my move and getting everything ready for my tenancy and she has been amazing answered all of my questions and overall a very polite lady. thank you so much Hannah :)
1/5
TrustpilotWhere do we even start...
Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.
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Tell us what you need and we'll put you in touch. William H Brown Watton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Watton.
