Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotOverall Rightmove could be better
Overall Rightmove could be better. Accessing saved properties is not straightforward and removing saved properties that are no longer available is too time-consuming.The front-side of the site is very good. I just won't be wasting my time with 'my rightmove' - needs improving. Just not worth the effort.
Gwen · 17 September 2022
Agent replied · 17 June 2024
Hi Gwen,Thanks for leaving us a review and your suggestions.We are always looking to improve and will pass your feedback to our developers.Whilst I cannot make any promises, feedback is taken on board when looking at any future developments. If you are able to provide further feedback on how we can improve, please contact us at talk-to-us@rightmove.co.uk or on 01908712300.Many thanks, Rightmove
★★★★★ 5/5
GoogleVery professional . I was looked after by one of your colleague Kismet. She was very professional and gave amazing advice and very good feedback. She was very helpful and took care of me very well and in the right manner. I would totally recommend this estate agent, and if you ever get looked after Kismet, you will have nothing to worry about
Afsheena · 18 June 2019
Agent replied · 16 June 2024
Hi Afsheena,
It's great to see that Kismet was once again able to provide the proven 5 star service! Thank you.
Best wishes, Sarah
★★★★★ 1/5
TrustpilotDo not sign up to Rightmove Ever!
Do not sign up for anything unless you want to receive 10 emails a day sometimes more!! I have been clicking unsubscribe for over 6 months. I have emailed to say STOP but my inbox is still flooded with their crap. I have written and posted and letter and will be sending them a solicitors letter for harassment if they don’t stop after this review. They actually have a policy about how they contact you and obviously pay no regard to that in practice.
Customer · 12 September 2022
★★★★★ 5/5
TrustpilotImages Removed for Security Purposes
I contacted Rightmove to remove all images of my property that had previously been advertised. My communications were with Ciera Nolen who took care of my request efficiently and who was quick to reply and act on my emails. Thank you for the prompt and professional service, keep up the excellent work.
LC · 11 March 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Ciera receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotI am a first time Van Mildert user and…
I am a first time Van Mildert user and I must say that Megan, the member of staff who answered my queries regarding insurance etc, could not have been more helpful and professional in her approach and made the whole process painless. The pricings and covers are very reasonable and the service is first class.I would highly recommend.
Marc · 27 January 2021
Agent replied · 17 June 2024
Hi Marc,Thank you so much for your kind review - we're pleased your first time with Van Mildert was a positive one! We're also really pleased to read such kind words about our colleague, Megan... We couldn't agree more! Kind regards,Vicki
★★★★★ 3/5
TrustpilotGreat APART from one very annoying…
Great APART from one very annoying thing when searching for properties and setting alerts there is no way to filter out auction sales, both Zoopla and On the market allow you to so why not Rightmove ?
Colin · 1 September 2023
Agent replied · 17 June 2024
Good Morning Colin, Thanks for taking the time to leave some feedback. I'm glad to hear that you find the app great overall. I've passed your feedback along to our developers so they can consider getting a "Don't Show- Auction" filter added to the website. We really appreciate your feedback as it helps us to improve the site for home hunters like yourself. Many thanks, Rightmove.
★★★★★ 1/5
GoogleSuper unprofessional and rude. Booked a viewing with one of their estate agents, and not only did they not turn up, they did not even give me any notice or awareness of the situation. The property ended up being let agreed but I had to call and find out for myself.
Beverly-Céline · 16 April 2022
Agent replied · 16 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like … More
★★★★★ 5/5
TrustpilotFantastic customer service from Caz
Fantastic customer service from Caz, who auctioned my request within 24 hours, and emailed to let me know they had and how the process worked as well. Really happy, thank you very much, you are much more efficient than our original estate agent, who don’t seem to have a clue how Rightmove, or indeed the internet, works 😂 (Abbott’s)!
Melanie · 23 September 2020
Agent replied · 17 June 2024
Hi Melanie,Thank you for your 5 star review.It sounds like you had a great experience with our specialist Caz and we're so pleased to hear you received fantastic customer service from her. We'll pass your lovely comments on to Caz for you.If there's anything we can help with in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 4/5
TrustpilotGreat service
Was very quick, agent kept me and the letting agency informed at all times. Only minor detail took a few times to connect my bank account details to the link, but was ok after this.
Sarah · 12 October 2023
Agent replied · 17 June 2024
Good Afternoon Sarah, Thank you for taking the time to leave us a review. I'm really glad to hear that you had a good experience. Please do not hesitate to reach out if you need anything else. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotKnowledgeable, courteous and professional
The Rightmove agent I dealt with, Tonicha, was knowledgeable, courteous and empathetic whilst also being professional throughout the whole process. She kept me informed about what was happening, the probable timeline and options for fulfilling their requirements. In all I couldn’t fault them.
Mr · 22 February 2023
Agent replied · 17 June 2024
Good Morning John, Thanks for taking the time to leave a review. I'll be sure to pass this along to Tonicha and their manager. I'm glad to hear that you had such a lovely experience. Please do not hesitate to reach out if you need anything else. Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotThe de facto site for property but the…
The de facto site for property but the web site is a living example of how not to create a user-friendly site. The site is completely non-intuitive. If Rightmove wants to improve they need to employ a professional site designer.
Nick · 26 May 2023
Agent replied · 17 June 2024
Good afternoon Nick, thanks for taking the time to leave this review. We really value every type of feedback and would love to understand more about yours. If you have time, please reach out to us at talk-to-us@rightmove.co.uk, we look forward to speaking with you. Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotRightmove has become the Wrongmove - browse elsewhere
Rightmove Plus system has been “down/offline” for several days which prevents Estate Agents (like me) updating or adding/deleting properties. As I have usually found, Rightmove’s Customer Service is appalling with no human beings available to answer enquiries/complaints. So, Rightmove Plus system is dead and I’m still expected to pay over £1000 per month, per branch? For me, Rightmove has become the Wrongmove
George · 30 July 2019
Agent replied · 17 June 2024
Hello George,Thank you for taking the time to leave us a review.We are sorry to hear that you haven't managed to get through to us. Our call volumes have been high due to some technical difficulties on the website.Our telephone lines are open until 6pm if you would like to call in before then, alternatively you can email us at customersupport@rightmove.co.uk and we will call you back.Many thanks, Rightmove
★★★★★ 3/5
TrustpilotI will keep it positive by…
I will keep it positive by saying....Chris was great.
Rebecca · 4 March 2021
Agent replied · 17 June 2024
Hi Rebecca,Thank you for taking the time to leave us a review! I'm glad Chris was able to help you, but I'd also be really interested to speaking to you directly to see how we can improve.If you could please provide your reference number, I'll put you in touch with our referencing manager who would be really keen to hear your thoughts.No pressure at all, but we do really want to hear from you!Best wishes,Vicki
★★★★★ 5/5
TrustpilotSpoke to Samantha today
Spoke to Samantha today, she was great and really helpful.
Jeanette · 4 December 2020
Agent replied · 17 June 2024
Hi Jeanette, thank you for taking the time to leave us a review, we really appreciate it! Especially your comments about Sam, we think she's pretty swell ourselves! :)
★★★★★ 1/5
TrustpilotThe referencing arm of this company are…
The referencing arm of this company are incapable of logical thinking, common sense and even making a decision. Avoid if you can, which is backed up by other reviewers on this site.
Damian · 19 December 2023
Agent replied · 17 June 2024
Good Afternoon Damian,Thank you for taking the time to leave us a review. I am sorry to hear of your experience.We would like to investigate this further for you, so that we can do this, please can you send an email to RLTcomplaints@rightmove.co.uk. We would need further information from yourself to locate the reference.We will look to carry out a full investigation. Many thanksRightmove
★★★★★ 5/5
TrustpilotSuper service
The process and service provided by the rightmove refinancing team (Mark Stewart being our poit of contact) was excellent. What could have been a very stressful process passed without and stress at allThank you Mark, great work
Dan · 17 August 2023
Agent replied · 17 June 2024
Hi Dan, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Mark & Rightmove.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotOne of the most horrible experiences I…
One of the most horrible experiences I have ever had. Lack of communication within the firm meant that our query was not dealt with properly as documents allegedly weren't received or went missing. This lead to a delay in us moving into our new property. Joke of a company would never use their services ever again.
Kess · 17 May 2021
Agent replied · 17 June 2024
Hello Kess,Thank you for getting in touch. I'm very sorry to hear of the experience you have had with Van Mildert pertinent to your referencing. We can appreciate how important it is to handle any documentation in effectively and efficiently, please allow me to look into your application further by emailing me directly at beth@vanmildert.net with the property details.Best WishesBeth
★★★★★ 1/5
TrustpilotFull of fake adverts, you will waste your time
This website offers a vast range of scammers and fake adverts. It does not allow you to report fake adverts and that makes of Rightmove the heaven of many dishonest advertisers.As far as my experience goes I have found dodgy properties advertised with pictures from 15 years ago and letting agents that advertise something and then show you something else. To avoid
Andrea · 18 June 2019
Agent replied · 17 June 2024
Hello Andrea,Thank you for taking the time to leave us a review, we are sorry to hear you have come across properties adverts on Rightmove that aren't genuine.We have a dedicated data quality team that manages complaints of this nature. I'd really like to talk about the points you've raised with us further, so I can ask the team to investigate. Are you able to send us an email or give us a call to discuss this further? Our email address is 'talk-to-us@rightmove.co.uk' and our contact number is 01908 712 300.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotShe gave a professional approach to my…
She gave a professional approach to my situation and this got sorted outI will advice more colleagues will apply this kind of friendly supportive approach to people who would need such a help diligence and Patience and encouragement is of essence.
Paul · 14 April 2023
Agent replied · 17 June 2024
Hi Paul, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotFirst Class Referencing Service from Van Mildert
I found Van Mildert to be a very professional company that carried out their referencing checks quickly and efficiently. I spoke directly with a very helpful man called Charlie Donnelly on three occasions who dealt with the queries straight away so the whole process only took 3 days to a very satisfactory completion. Thanks again Charlie.
Carl · 21 April 2021
Agent replied · 17 June 2024
Hello Carl,Thank you for taking the time to reach out with such a positive review for our service. We also think Charlie is a great part of the team and we will make sure he gets to hear your feedback.Good luck on your move.Best Wishes Beth
★★★★★ 5/5
TrustpilotGreat experience!
Great experience of having my references and credit/ finances checked for our new rental property. Staff were friendly and really helpful. Couldn’t have asked for better at a time that feels a bit stressful!
Lisa · 17 October 2023
Agent replied · 17 June 2024
Good Morning Lisa,Thanks for taking the time to leave us a review.I'm so glad to hear that you had such a good experience. We know how stressful renting a property can be, and I'm happy that we could support you during this stressful time.If you need anything else please don't hesitate to reach out to talk-to-us@rightmove.co.uk.Many thanksRightmove
★★★★★ 2/5
TrustpilotSlow - yawn
Always enjoyed browsing rightmove, but it’s an absolute nightmare now, it’s so slow, particularly as I am looking for property. Back to Zoopla now. It’s about time your IT section/provider gets there act together and fixes this. The app is no good either, I deleted it because I thought maybe it’s the app, but no it’s via the web as well.
Susan · 18 September 2019
Agent replied · 17 June 2024
Hi Susan, Thank you for taking the time to leave us a review. We're sorry to hear that you have experienced some issues with both our website and our app.We would absolutely love to be able to have a look into this further and try and get this resolved for you. Please can you send an email to talk-to-us@rightmove.co.uk with a brief description of the issue you are having and with the device that you are using. Alternatively you can give us a call us on 01908 712300. Our office hours are Monday to Friday 9:00am to 18:00pm. Many Thanks, Rightmove
★★★★★ 5/5
TrustpilotNatalie Cooper from the referencing…
Natalie Cooper from the referencing department was excellent and so helpful, I wasn't completely sure what i was doing and took a while to get back to her but she was nonetheless so polite and patient and didn't hesitate to answer my questions and make sure everything was in place.
Grace · 11 April 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave such a great review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
Trustpilot5 star customer service
I spoke to a tenant reference agent called Danielle Ord. She went above and beyond to help me with the queries that I had and made me feel at ease when speaking to her. I hate speaking on the phone and she gave me excellent 5 star customer service! She was so lovely to talk to
Natasha · 9 March 2021
Agent replied · 17 June 2024
Hi Natasha,Thank you so much for taking the time to leave such a lovely review. We particularly appreciate your feedback about our colleague, Danielle! It's so lovely to know that even though you don't like talking on the phone, you were still able to enjoy your interactions with Danielle, that's made our day!Kind regards,Vicki
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
