Trusted Agent profile · Watford

Taylors Estate Agents Watford reviews

3.8

★★★★★ Good

1,732 reviews across 2 platforms

10/11 Faircross House, 116 The Parade, High Street, Watford, WD17 1BD

Taylors Estate Agents's office in Watford, at 10/11 Faircross House, is rated 3.8 out of 5 across 1,732 reviews on two platforms, including 86 Google reviews rated 4.0.

Google logo

4.0 / 5

86

Reviews on Google

This office

Trustpilot logo

1,646

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Watford office, from every platform, shown as written. First names only.

1/5

Trustpilot

EXACT LOCATION SEARCH!!!!!!

Every other property site you can choose to search under...England, Scotland, Wales etc but not right moves,... You have to pick a SPECIFIC LOCATION. eg london, Glasgow, Cardif etcAs a property investor it means I have to search under every bloody town or city.... SORT IT OUT RIGHT MOVES, or should I just keep using your competetorsthnaks

Max · 10 January 2022

Agent replied · 17 June 2024

Hi Max, thank you for leaving us a review.We don't currently have search terms for a whole country as the area would be so large however, I've passed your suggestion on to the relevant teams to consider this for future developments.Many thanks, Rightmove

5/5

Trustpilot

The website is so helpful

The website is so helpful. I do all of my research on it and it has helped me sell my flat and buy me new home. It's so easy to use and much better than the alternatives.

Sarah · 7 December 2023

Agent replied · 17 June 2024

Hi Sarah, Thank you for taking the time to leave us a review. It's great to hear about your experience with the Rightmove website.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove

1/5

Google

I found dealing with the agent as a buyer to not be a very pleasant experience. Having looked round a property and asked for a second viewing, he said they'd already had offers and therefore wouldn't consider it, and effectively hung up on me. Absolutely no interest in keeping me on the books in case similar properties came up. Dreadful experience and wouldn't recommend.

Nicholas · 17 June 2020

Agent replied · 16 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

4/5

Trustpilot

Some qol improvements....

Good enough website. Like the edit area bit though would like some filters for no of bathrooms, must nots (wife hates gardens) and pet friendly.

Scott · 29 July 2024

Agent replied · 24 August 2024

Good morning Scott, Thank you for leaving us a 4 star review and for taking the time to send over your feedback. We've passed your suggestions on to our development team to look into for future updates.In the meantime, I suggest using our Keyword Sort feature which allows you to prioritise listings in the search results which match terms such as 'no garden'.Please let us know if you have any further questions or feedback by sending us an email to talk-to-us@rightmove.co.uk.Many thanks,Jemma

5/5

Google

I am new to Taylors and it has been great customer support by the team in Watford. Especially Rachel Harris who handled my rentals. I didn't move in yet. She/team is very prompt in answering the queries, however silly it may be (email/phone call). Worth the money which we pay them. - Shankar K

Shankar · 19 June 2015

5/5

Trustpilot

Thanks to Melanie…

Step daughter working and living in Singapore at the moment was purchasing a flat for trips home. One or two problems were ironed out in a competent manner by a very friendly Scottish lady named Melanie. I'd like to thank her again for all her help.

Gilbert · 29 March 2023

Agent replied · 17 June 2024

Hi Gilbert,Thanks for leaving us a five-star review, and we're really glad to hear of your positive experience. If you have any further feedback, drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Thanks, Rightmove

5/5

Trustpilot

I would like to thank Caz Thompson of…Headlands, Old Hartley, Whitley Bay

I would like to thank Caz Thompson of Rightmove for her costumer service.Kind Regards Alan Davis

Alan · 18 May 2020

Agent replied · 17 June 2024

Hi Alan,Thank you for your 5 star review.It sounds like you had a really positive experience with Caz and we'll share your lovely feedback with her.If we can help at all in the future, please don't hesitate to get back in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove

5/5

Trustpilot

Pleasant, stress free experience.

Pleasant, stress free experience. Natalie was super efficient and very helpful in every way.

Victoria · 10 December 2020

Agent replied · 17 June 2024

Hi Victoria, thank you for leaving such a positive review about your experience with Natalie and the Van Mildert team!

5/5

Trustpilot

Thanks Danielle

Danielle was warm and friendly and helped me with all my questions. Thanks Danielle

Kam · 8 December 2020

Agent replied · 17 June 2024

Hi Kam, thank you for taking the time to leave such a lovely review for Danielle!

5/5

Trustpilot

Great help!

I completed my tenant referencing application incorrectly, causing a hold up in the process of leasing the property. Emma provided an excellent service, liaising with her team leader and the letting agent in order to resolve the issue for me straight away! Both I and the letting agent really appreciate Emma's help.

Cameron · 11 August 2022

Agent replied · 17 June 2024

Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove

5/5

Trustpilot

A prompt and helpful service

I contacted Rightmove regarding an inaccuracy on their website, relating to my property. I received a very prompt response, advising me of how the issue would be progressed with HM Land Registry, on my behalf. I was subsequently advised of the result of the investigation and received confirmation that Righmove would amend their records. I enjoyed a very helpful and courteous customer service.

Jan · 19 August 2020

Agent replied · 17 June 2024

Hi Jan,Thank you for your 5 star review.It's lovely to hear that you received a helpful and courteous service from our specialist team and that we were able to amend our records with your help.If there's anything we can do for you in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove

5/5

Trustpilot

They have persevered with me as I am…

They have persevered with me as I am not very good with technical things. Nothing was too much bother and they have been very patient, knowledgeable and a pleasure to deal with. I forgot to say it was Natalie who dealt with me. Thanks

EVELYN · 19 May 2023

Agent replied · 17 June 2024

Hello Evelyn, this is so wonderful to read. We're delighted with this review and want to thank you for taking the time to submit it. Many thanks, Rightmove.

5/5

Trustpilot

Understood problem

Understood problem - and sorted it out in a quick courteous manner Thank you Peter

Peter · 4 August 2020

Agent replied · 17 June 2024

Good Afternoon,Thank you for your 5-star review. We're pleased to hear your query was sorted out quickly with a courteous manner. Happy Home Hunting. Many Thanks,Rightmove.

5/5

Trustpilot

Ciera was great

Ciera was great, so helpful and responsive.

Donna · 11 March 2022

Agent replied · 17 June 2024

Hello, thank you for taking the time to leave such a great review. We'll make sure Ciera receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove

5/5

Trustpilot

Spoke to Hannah was very helpful and a…

Spoke to Hannah was very helpful and a very nice person great service

Sole · 7 January 2021

Agent replied · 17 June 2024

Hello there, Thank you for leaving such a kind review about our colleague Hannah, we really appreciate you taking the time out to do so!

5/5

Trustpilot

Update to a previous 5 star rating

Update to a previous 5 star rating. Rightmove contacted the Land Registry over an error in the description of my property, resolved the issue and amended the website. So they dealt with two issues over the Christmas period on a next working day basis, and also informed me by email immediately. (Neither of the problems were caused by Rightmove)I cannot fault their customer service.

John · 30 December 2019

Agent replied · 17 June 2024

Hi John,Thank you for your 5 star review and feedback.It sounds like you had a really great experience with one of our specialists and we'll be sure to pass your comments over to the relevant person that dealt with your query.If there's anything we can help you with in the future, please don't hesitate to get in touch and we'll be more than happy to help.Have a wonderful Christmas and New Year.Happy home hunting.Many Thanks,Rightmove

5/5

Trustpilot

Laura was really quick and efficient…

Laura was really quick and efficient with my queries!

Faith · 7 October 2021

Agent replied · 17 June 2024

Hello Faith,Thanks for reaching out to provide some feedback on the service you received from Laura.Laura works extremely hard to deliver excellent customer service and we will make sure she gets your feedback.Best wishesBeth

5/5

Trustpilot

Totally positive experience

Totally positive experience listing for sale a property in Italy. The account set up and listing process is intelligent, intuitive and very straightforward.Best of all, the service from the Overseas Support Executive, Lauren Lynch, was first class: fast, helpful and courteous.The listing has been terminated for the present simply because of current travel restrictions; we anticipate restarting as soon as circumstnaces permit.

Nic · 27 August 2020

Agent replied · 17 June 2024

Hi Nic,Thank you for your 5 star review.It's great to hear how straightforward it was for you to list your property overseas. It sounds like you had a really positive experience with our specialist Lauren and we've shared your lovely feedback with her.Please don't hesitate to get in touch with us in the future if we can do anything to help you further. Our contact number is 01908 712300 and you can email us on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove

1/5

Trustpilot

I send them documents to referencing 3…

I send them documents to referencing 3 4 times on they email they provide me and they call me and said we don’t receive.After I tell them I will complain the team they said me we have a system faulty at mail.I don’t recommend them they are very unprofessional team.

Cristian-Marius · 23 September 2022

Agent replied · 17 June 2024

Hello Cristian,Thank you for getting in contact, and I am sorry to hear of your recent experience.Please, can you contact our tenant and referencing team providing your name, contact number, email address, and policy reference number (if you have one) to RLTcomplaints@rightmove.co.uk, so this can be looked into.Many thanksRightmove

2/5

Trustpilot

Saved properties will not load on mac…

Saved properties will not load on mac in chrome or safari. Has made it completely unusable

WML · 13 December 2019

Agent replied · 17 June 2024

Hi, Thanks for taking the time to leave us a review. We're sorry to hear that your saved properties have not been loading. We would absolutely love to look into this for you. Please would you be able to try the below steps and email in what happens to 'talk-to-us@rightmove.co.uk'.• Can you clear your cache and cookies withing your internet browser settings?• Can you try another browser such as Google Chrome or Internet explorer? • Are you using a computer, mobile or tablet and can you confirm the device model and make e.g iPhone 8 or Samsung Galaxy S7? • If you are using a mobile device or tablet are you using the app, or the mobile version of the website?• If steps 1 and 2 do not work, please can you provide me with some screenshots of the error? Many thanks, Rightmove.

1/5

Trustpilot

Ive been ringing for 3 days to arrange…

Ive been ringing for 3 days to arrange a viewing on a property in Bulgaria, the phone line is constantly engaged.

Frances · 9 September 2024

Agent replied · 23 October 2024

Hi Frances, thanks for taking the time to leave a review. I appreciate how frustrating it can be if you are unable to call through to an agent. The numbers are provided and operated by the agencies themselves, so it is possible there may be a specific issue on their side. If you would like to reach out to us at talk-to-us@rightmove.co.uk we can get a bit more einformation and reach out to the agent.Many Thanks,Rightmove

5/5

Trustpilot

Jemma in technical support was very…

Jemma in technical support was very thorough and helpful in resolving an issue I was having with the Rightmove website via the google chrome browser.Thank you!

Michael · 12 June 2024

Agent replied · 17 June 2024

Hi Michael, Thank you for your 5* review about your experience recently. It's great to hear, and we've passed your feedback over to Jemma. If there's anything else we can help with, please let us know.Many thanks,Rightmove

1/5

Trustpilot

My experience with rightmove has been horrible

My experience with rightmove has been horrible, been in the uk for 2weeks and am being asked for 3 months bank statement and payslip from both me and my wife, is referencing different for couples even when we are using my wife’s account as the primary applicant for our visa.

Henry · 6 September 2022

Agent replied · 17 June 2024

Hello Henry,Thanks for getting in touch to let us know of the experienced you have received going through our referencing process.We are really sorry that the referencing process has not been as smooth as you expected. We can confirm it is standard process to obtain payslips and bank statements to support various forms of income, including employment.We are more than happy to provide more clarity on your application, but in order to protect your data and personal information, we would suggest contacting us directly via referencing@rightmove.co.uk.Many thanksRightmove

1/5

Trustpilot

RIGHTMOVE REFERENCING DEPARTMENT ARE SHOCKING

I’m never experienced such poor and unprofessional customer service from a business especially an FCA regulated business whom never call back and then share personal information with other family members without consent. The referencing department need to review their processes

Craig · 4 August 2023

Agent replied · 17 June 2024

Hello Mr Allan, Thank you for getting in touch with us regarding your recent experience with Rightmove, we are really sorry to hear of your issues with the referencing process. We have reviewed your application and can see you have already spoken with a member of our management team and the data compliance team. We would be happy to discuss any further concerns you have if you would like to contact us via email on rltcomplaints@rightmove.co.uk.

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