Trusted Agent profile
★★★★★
48 reviews across 1 platform
211 St Albans Road, Watford, WD24 5BH, Watford WD24 5BH
Hendrix's Watford office at 211 St Albans Road is rated 1.8 out of 5 across 48 reviews on 1 platform. The 48 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely horrible
Absolutely horrible! They show absolutely no care in the world for their tenants! They forget whay they speak to you, they ignore you, and they don't seem to want to respect their contracts. Just for reference, I reported some relatively easy to fix maintentance issues 2 months ago and they still haven't been solved. They are just the worst! Stay away from them if you value your sanity
1/5
TrustpilotAllerton Branch - Go elsewhere
I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism.
1/5
TrustpilotCowboys
Put house on the market and paid for the overpriced package.Signed contract , monies handed over then that was that. 3 viewings all carried out by me. I was promised an open house, booked a weekend away, never did i hear nor see sales man again once monies exchanged his words were " it's in our interest to find you somewhere to move to" , not even one contact , suggestion or follow up. Put in a complaint it was ignored. Took house off the market. Them some months later received a glossy brochure through the door with my house plastered all over the front as sold subject to terms. All my photos were on leaflet and these were distributed throughout the neighbourhood with no authorisation from me.They offered £50 , they breached their own contract.I didn't take the £50. I would not recommend them.
1/5
TrustpilotThe worst experience
1/5
TrustpilotNo stars
I’d give no stars if I could. I tried to arrange a viewing but no-one returned my numerous voicemail messages or replied to e-mails. I then discovered that someone who works at the estate agent had put an offer in on the property. Maybe this is why they weren’t keen to contact me, despite the seller still wanting viewings to take place.
1/5
TrustpilotAbsolutely disgrace they confirmed my…
Absolutely disgrace they confirmed my viewing and I travel all the way in that hot weather and waited for about 45 minutes and one turn for when I phone them sorry that was misconomication !!!!!!!!and the other person said someone put his application
1/5
TrustpilotMy 80 year old mother trusted these…
My 80 year old mother trusted these guys to help her with renting out a property that was her only source of income after my father died from dementia, absolutely disgusting, told my mother to "sort it out yourself"Wouldn't touch them with a a barge pole. dont go anywhere near them, absolutely putrid company :(
1/5
TrustpilotWould NEVER recommend...
We were recommended a solicitor by J&C Heswall - who was based in Leeds ?? This solicitor was beyond useless and provided an appauling service resulting in unnecessary and unacceptable delays and expense. I found out that J&C received a commission in excess of £400 from this solicitor; perhaps this motivated J&C more than looking after their customers....
5/5
TrustpilotVery efficient
Church Road, Bebington. My sister it’s moving back to England from Spain, and has made a offer on a retirement home, and she and myself are extremely thankful for Octavia and her patient’s and helpfulness she is very efficient and caring. Thank you so much.
1/5
TrustpilotWoeful customer service
Unfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted.
1/5
TrustpilotThink Twice
Here's a review you can use:
1/5
TrustpilotI actually dont know how they sell…
I actually dont know how they sell houses and I certainly wouldn't be asking them to sell mine! I messaged over one property my mate messaged and called over three. Thats four houses and they did not reply once shocking. My advice do not waste your time
1/5
TrustpilotAll bad reviews not surprised!
5/5
TrustpilotMy grandparents always used Jones and…
My grandparents always used Jones and Champan when they moved house, so did my parents and so do I. We have always received good service and have never had any complaints. I would have no hesitation in recommending them.
1/5
TrustpilotReally bad experience I would not…
Really bad experience I would not recomend, they told us what we wanted to hear but when it come to services they delaid us for months and could not provide nothing of what they've promised, charged money first thing as well. WOULD NOT RECOMEND
5/5
TrustpilotFantastic Service from James at Greasby
James Evans in the Greasby office dealt with our mortgage application and I can highly recommend him as the whole application was dealt with the utmost professionalism and courtesty.
1/5
TrustpilotTreated disgustingly
Treated disgustingly, left with damp and mould in the house, compensation for a non working boiler not given. Glad to be away from these letting agents, worst experience I’ve ever had.
1/5
TrustpilotDreadful
Dreadful Communication is horrendous Nobody answers the phone, calls you back or answers e-mails.Worst company I have ever had the misfortune to deal with.Never again!!!Would not recommend
1/5
TrustpilotAwful service
5/5
TrustpilotReview form the landlord
5/5
TrustpilotExcellent service
Excellent service. Dealt with my purchase so smoothly kept me updated, very friendly service. Would highly recommend.
1/5
TrustpilotAbsolutely horrendous from the word Go.
5/5
Trustpilot100% would recommend....
Olivia, Elkee & Jackie provided a fabulous service! We 100% recommend.
1/5
TrustpilotBebington branch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hendrix's Watford office has 48 reviews across 1 platform: 48 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hendrix is rated 1.8 out of 5 across all 48 reviews, checked 9 October 2026.
Hendrix, 211 St Albans Road, Watford, WD24 5BH, Watford WD24 5BH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.