Trusted Agent profile
★★★★★
48 reviews across 1 platform
211 St Albans Road, Watford, WD24 5BH, Watford WD24 5BH
Hendrix's Watford office at 211 St Albans Road is rated 1.8 out of 5 across 48 reviews on 1 platform. The 48 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
1/5
TrustpilotIncompetent
It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property.
1/5
TrustpilotPLEASE DON'T USE THEM. RUBBISH
PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.
2/5
TrustpilotWould not recommend for conveyancing (Little Sutton branch)
Not happy at all with the service we got from J&C’s Little Sutton branch. They weren’t proactive or particularly helpful. It never felt like they were acting on our behalf. The only time they were enthusiastic was when they were pitching for the commission and agreeing their fee. Wish that we had used another agent.
1/5
TrustpilotCommunication was awful
Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.
1/5
TrustpilotComplete scammers and theives
Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now
1/5
TrustpilotVery poor service from Allerton branch…
Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months
5/5
TrustpilotThe person whom dealt with the sale of…
The person whom dealt with the sale of my house was Anthoulla, she was really professional also she kept ringing me with progress and updates I would like to say thankyou so much Ken..
1/5
TrustpilotI wish I could give less than one star
I wish I could give less than one star. Jones Chapman Allerton Road - what a mess. Consistently lieing to me, getting things wrong, overcharging me, telling lies to the tenant, not following through with what they have said. They say 'I will ensure this will be sent over now' then radio silence for 5 days. This has been much more hard work than managing the property myself. Avoid at all costs.
1/5
TrustpilotVery unprofessional!
Got in touch with them to purchase a property, have just put an offer through, but the experience just up to this point has been extremely disappointing! Viewings were not organised very well, wasted over an hour waiting to view a property and it turns out they didn't know who ever was supposed to take us isn't. The person at the office didn't think this was disorganised and was very rude! Put an offer on a property that was confirmed it's no longer under auction, but it is! Not helpful or professional at all! Do not recommend!
1/5
TrustpilotShocking service from the Letting Team.
5/5
TrustpilotHad a very positive experience with Ann…
Had a very positive experience with Ann the sales progressor at J&C Liverpool, what wasn’t the easiest (or shortest) of sales/purchase Ann was always on hand to answer any questions and was always updating me every step of the way.
1/5
TrustpilotAbsolutley extortionate
Absolutley extortionate. Over £3,000 in fees and the staff are of zero help.
1/5
TrustpilotI enquired about a property for sale…
I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware
1/5
TrustpilotRecently
Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.
1/5
TrustpilotOne star is too much for this agency
One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!
1/5
TrustpilotWe asked JCH to come out and value our…
We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.
1/5
TrustpilotLeft multiple messages on Rightmove…
Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.
5/5
TrustpilotSimon in Bebington branch
We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.
1/5
TrustpilotNot about consumer experience but more about interview process feedback. Terrible.
Shoddy company. Terrible interview process. If I had gotten an offer for face to face interview I would have turned it down.
1/5
TrustpilotI’d give no stars if I could
I’d give no stars if I could. I’m a cash buyer and have left numerous voicemails ( no one ever answers) emails, emails through right move and in fact right move themselves emailed them with my details too when I told them I can’t get through. I messaged their face book page- still nothing ! This has gone on for over a month. I’d never try and sell through them. There’s a property I’ve been trying to view for over a month !!
1/5
TrustpilotDisgusting and Dishonest service
Tried FOUR TIMES to meet with one of their mortgage advisors just so we could get a viewing and they flaked out EVERY TIME, what a complete waste of time not to mention money we spent on travelling to their office. Then they have the nerve to send us adverts for other properties that 'we may be interested in', making this whole experience reek of a bait and switch. If you, reading this right now are the said mortgage advisor or had any part to play in this then I hope you are ashamed of yourself for brazenly messing us around and the absolute least you could do is compensate us for the time and money wasted.
1/5
TrustpilotI'm trying to buy a property in Liverpool
I'm trying to buy a property in Liverpool. I had agreed to meet a mortgage advisor with J&C but, having had three similar quotes, decided one more wasn't necessary. I didn't hear from J&C again despite calling and emailing about properties. I finally got a response. This was after a week of a few attempts to make contact. I was told the property I wanted to view had been sold already to a priority buyer - meaning someone who had met with the J&C mortgage advisor. I explained that I didn't need a mortgage. It became clear the mortgage advisor is considered a necessity if wanting to purchase through J&C. I have never been sent a property by J&C and have not managed to arrange a viewing with them. It's clearly a waste of my time (as a first time buyer with a mortgage in principle in place) to use this estate agent. I just want to buy a property from an estate agent and I don't need a mortgage. TL;DR J&C isn't interested in you as a buyer unless you see their mortgage advisor
1/5
TrustpilotAvoid
Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I didn't get my money back for marketing package cost as promised. Very lay back estate agent, offer accepted and I didn't receive the letter confirmation until 2 weeks after. They didn't do the ID check of the buyer until days after. From my experience, I would not believe whatever they said.
1/5
TrustpilotI received poor service from west kirby office
Rang and arranged for evaluation. To begin with a member of staff from west kirby office arrived late. Then rather than give me the evaluation said he would let me know. 24 hours later ive heard nothing. By the way we are selling 2 houses at same time . I rang again and was told they would get back to me , which they didnt. My experience has been no communication and poor service and due to this jc have lost sale of two houses
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hendrix's Watford office has 48 reviews across 1 platform: 48 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hendrix is rated 1.8 out of 5 across all 48 reviews, checked 9 October 2026.
Hendrix, 211 St Albans Road, Watford, WD24 5BH, Watford WD24 5BH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.