Trusted Agent profile
★★★★★
87 reviews across 1 platform
3 Glendermott Road, Waterside BT47 6BA
Paul O'Keefe Estate Agents's Waterside office at 3 Glendermott Road is rated 4.7 out of 5 across 87 reviews on 1 platform, including 87 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Waterside office, from every platform, shown as written. First names only.
5/5
GoogleI have purchased several houses with this agency and also use them as a letting agency. I have found them to be professional and effective agency that i have been dealing with since 2010.
Thankyou Marcus! We really appreciate your business all these years
5/5
GoogleOutstanding service, we have been using Paul O’Keefe for 7 years now to manage our 2 properties, would not use anyone else, excellent service. The team are amazing!
Thankyou so much for your review, it’s always a pleasure doing business with you, long may it continue
1/5
GoogleAmature hour at this place. I could say a few thing's here but I'll keep it short. Andrew will say anything to get a sale through. …
Hi john, So sorry to hear this. Can you elaborate on what sale this is regarding or email … More
5/5
GoogleThanks to all the team at O’Keefe’s they were great at answering any questions, and kept us informed at every level I found them very professional and would recommend them to anyone.
5/5
GoogleHave had multiple encounters with Paul Okeef Estate agents Selling , buying and also having them manage my rental properties. Service is second to none and fee’s are very competitive would highly recommend, keep up the great work.
Thankyou Ankush, always a pleasure doing business with you
5/5
GoogleThanks Andrew, excellent service as usual
2/5
GoogleI'm sad to say communication is the downfall here. When buying my house I asked questions (as you would as a FTB) I was told by the EA he would ring me back. This didn't happen on SEVERAL occasions, And many times it was when I had rang him back he would answer the questions. It added to an already stressful period and I was disappointed as it seemed like they didn't actually care about me as a buyer. Hopefully my seller had a better experience. I did verbally give this feedback but felt it wasn't taken seriously, as when I mentioned the EA name the lady in the office said something like "oh yeah he's not great at communicating" while laughing, then read my serious tone and stated she would pass it on...NegativeResponsiveness
1/5
GoogleSo I’m saying this and not from a place of malice but confusion. We had a few issues with the property which was sorted with time but they dealt with us when we moved out by asking us to pay for not cleaning the skirting board, weeding the grass or emptying the bin and a whopping sum of £145 was invoiced to be deducted from our deposit. We spent almost or a little over a week cleaning the entire house and weeding the grass (which we spent over £60 in doing) and we were not opportuned to empty the bins because of the bi-weekly services the waste disposal agency offers but charging such amount is rather unfair. I don’t even know where my anger or disappointment is stemming from. I am highly disappointed and reserve my comments. How much would it cost to dust or clean the skirting board and empty a bin? The season makes the grass grow very fast, how are we supposed to control that or are supposed to cut the grass 1hour before we move out of the house?
5/5
GoogleI would recommend O'Keefe agents for their efficiency, good communication and pleasant staff.
Thankyou Gemma! It’s a pleasure doing business with you
1/5
GoogleStay well clear of this estate agent,he recommends accountants for you who will cook the books and want paid for it,and you cant produce these accounts to the Tax office. i would have given no stars to this estate agent buy if I do it will not let me post.
Hi Hugh! I find this review extremely defamatory and completely untrue! As I’ve worked here for over 11 years and been director for the last 5 years and can assure you myself or any of my staff would not recommend anything like this. I am unsure as to why we would also recommend an accountant as we only sell, let and manage properties. I would appreciate for you to contact andrew@okeefeestateagents.com to explain this situation in more detail or please remove your completely false review Thankyou
5/5
Googleim very new to this estate agency so some stuff might change but, from my experience with them so far, it has been really pleasant, they are professional, very kind, and do not talk long to respond at all.
Thankyou for your review Callin
5/5
GoogleExcellent service from Laura and Katie. Very professional, responsive, and helpful throughout my move-in process. Thank you!
5/5
GoogleExcellent is a an understatement. The service, communication and attitude is AMAZING. Thank you so much.
5/5
GoogleFantastic service from Andrew who sold my apartment recently, kept me fully updated along the way on how things were progressing. Would highly recommend and will use this company again for any future sales . Thanks again carmen
5/5
GoogleReliable and I'm in safe hands.
Thankyou Kevin, it’s a pleasure doing business with you!
3/5
GoogleWe found Rachel and Jennifer in the office to be very helpful when moving out (they worked with us when negotiating deposit return etc). Thank you to both of them.
Thankyou for your Review
5/5
GoogleVery professional and easy to deal with. Any requests we have had have been dealt with straight without any issues. First time dealing with estate agent and would definitely recommend.
Thankyou for your Review David
5/5
GoogleDawn and the team are proactive and a pleasure to deal with - nothing is ever a problem. Highly recommended.
5/5
GoogleFantastic service from Andrew who sold my apartment recently, kept me fully updated along the way on how things were progressing. Would highly recommend and will use this company again for any future sales . Thanks again carmen
5/5
GooglePaul O'Keefe Estate Agents have made life easy for me. Very responsive and always helpful. I looks forward to working with them in the future.
5/5
GoogleMy experience with estate agent has been nothing but pleasant. They have been attentive to my requirements when looking for a property. Whenever I have had issues they are easy to reach and quick to respond. I would recommend this estate agent when looking for your new rental property!
5/5
GoogleCouldn't have wished for a better one-stop-shop. O'Keefe's offer all of the above qualities, plus friendliness!PositiveResponsiveness, Quality, Professionalism, Value
Thankyou for your review Philip
5/5
GoogleVery professional and great customer service throughout. Would highly recommend!
5/5
GoogleFirst class service definitely recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Paul O'Keefe Estate Agents's Waterside office has 87 reviews across 1 platform: 87 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Paul O'Keefe Estate Agents is rated 4.7 out of 5 across all 87 reviews, and 4.7 out of 5 on Google from 87 reviews, checked 9 October 2026.
Paul O'Keefe Estate Agents, 3 Glendermott Road, Waterside BT47 6BA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.