Trusted Agent profile · Waterside
★★★★★
79 reviews across 2 platforms
3 Glendermott Road, Waterside, BT47 6BA
Part of Paul O'Keefe Estate Agents, see every office.
Paul O'Keefe Estate Agents's office in Waterside, at 3 Glendermott Road, is rated 4.6 out of 5 across 79 reviews on two platforms, including 76 Google reviews rated 4.6.
Every review we hold for the Waterside office, from every platform, shown as written. First names only.
5/5
GoogleMy dealings were with Andrew O'keefe and can't praise him enough. He is a good communicator and always returns phone calls promptly. Andrew managed to connect all parties in a very friendly way and would recommend him to anyone. Tim Church
Thankyou so much Tim, it was a pleasure dealing with you and wish you all the best in your new home!
5/5
GoogleHappy to have my 1st building from Paul O’keefe Estate Agent. You have done marvelously well with our business transaction. Your attention to enquiries and site booking appointments were quite professional and pleasant. Andrew in particularly shows an exceptional impressing traits as a Manager. Keep it up. My recommendation of your company, to other intended buyers will be impressive to you as well. Once again, Thanks
5/5
GoogleWe would just like to say a massive thank you Andrew,We have just sold our property & bought a property with him recently,The support and advice throughout was second to none.If you are thinking of moving I would highly recommend contacting Andrew and his team. Thanks again for everything Sean & Donna.
5/5
GoogleA massive thanks to Laura for the amazing support through the application process and any queries had she was able to support straight away. Highly recommend using Paul okeefes, as a first time renter the process was made straightforward and any thing that needed adjusted was done straight away. Thanks again
5/5
GoogleI would highly recommend Paul O'Keefe Estate Agents. All staff, with Andrew in particular, were extremely professional and dedicated in guiding me through selling my late mother’s house. In a tricky housing market, I felt very supported and the honesty and experience they had really helped to make it as smooth an experience as possible, particularly as I no longer live in Ireland.
Thankyou for using ourselves to sell your family home! We really appreciate your business and it was a pleasure dealing with you
5/5
GoogleVery friendly staff and Andrew was helpful and professional. Gave honest value of property and sold my house in 3 weeks for just over asking price.Delighted....highly recomended...
Hi Mandy, It was a pleasure doing business with you and thankyou for the review! Much appreciated. If there is anything we can do for you in the future please let us know! All at Paul O'Keefe Estate Agents
5/5
GoogleA brilliant estate agent to deal to with. A very professional service and I would highly recommend anyone thinking of renting their house out to contact Andrew. From start to finish the service has been extremely professional. Top marks for a top estate agent !
Thankyou Sean!
5/5
GoogleExtremely professional and proficient. I have used Paul O’Keefe Estate Agents to manage a property for quite some time, they always go above and beyond with any request and are extremely helpful. They have made every process extremely smooth and are incredibly skilled in what they do. I would not hesitate to recommend Paul O’Keefe Estate Agents for any of their services.
Thankyou you William for you lovely words! Pleasure doing business with you and long may it continue! We really appreciate it
5/5
GoogleI highly recommend this firm. Andrew O'Keefe handled the house sale from start to finish and it all went through very quickly and smoothly. Very reasonable and straightforward fee terms. A real plus point was how well Andrew communicated throughout the sale process, answering any queries almost immediately, which was very reassuring.
Thankyou for your business Diana and for the pleasure of selling your beautiful family home!
5/5
GoogleO'Keefe's have managed our rental property now for over 5 years and we are very happy with the service they provide .We've never had a problem with payments and they are quick to arrange repairs and boiler services at a very reasonable cost. Any queries are always answered promptly I would recommend them most highly .
Thankyou so much for your review Jane! It’s a pleasure doing business with you
5/5
GoogleWe recently purchased our first home with Paul O'Keefe, Andrew was very helpful throughout the whole process and was always there to help with anything and answer any questions we had. We highly recommend!
1/5
GoogleAmature hour at this place. I could say a few thing's here but I'll keep it short. Andrew will say anything to get a sale through. A very poor, dishonest service. Do your homework. Many better agent's around the town. Buyer's beware. Honesty - 0 Courtesy - 0 Communication - 0
Hi john, So sorry to hear this. Can you elaborate on what sale this is regarding or email Andrew@okeefeestateagents..com and I can help! As I don’t have your name on our client list at all! i also would completely disagree with the dishonest claim that you have made! Thankyou
5/5
GoogleO’Keefes were great I had some issues as they moved to a new processing system but they were able to get this sorted out in a couple of months and were communicative throughout.
5/5
GoogleReally sets the standard of selling or buying a home great help throughout the sell and keeps you well informed of anything and everything great staff goes above and beyond for you and great pictures to sell your home definitely recommend
Thankyou for using ourselves James, was a pleasure dealing with you and Thankyou for allowing us to sell your home
5/5
GoogleHaving recently used paul O’Keefe estate agents, specifically Andrew, I have found the service to be very good throughout. Finding Andrew to be especially honest, even when delivering bad news. A business I WOULD HAVE no issue recommending to others looking to sell or buy!
Thankyou so much Andrew for your kind review
5/5
GoogleI have purchased several houses with this agency and also use them as a letting agency. I have found them to be professional and effective agency that i have been dealing with since 2010.
Thankyou Marcus! We really appreciate your business all these years
5/5
GoogleHave had multiple encounters with Paul Okeef Estate agents Selling , buying and also having them manage my rental properties. Service is second to none and fee’s are very competitive would highly recommend, keep up the great work.
Thankyou Ankush, always a pleasure doing business with you
5/5
GoogleOn behalf of the Neely family: Andrew recently sold our mums house for us. We found Andrew very helpful from …
5/5
GoogleOutstanding service, we have been using Paul O’Keefe for 7 years now to manage our 2 properties, would not use anyone else, excellent service. The team are amazing!
Thankyou so much for your review, it’s always a pleasure doing business with you, long may it continue
2/5
GoogleI'm sad to say communication is the downfall here. When buying my house I asked questions (as you would as a FTB) I was told by the EA he would ring me back. This didn't happen on SEVERAL occasions, And many times it was when I had rang him back he would answer the questions. It added to an already stressful period and I was disappointed as it seemed like they didn't actually care about me as a buyer. Hopefully my seller had a better experience. I did verbally give this feedback but felt it wasn't taken seriously, as when I mentioned the EA name the lady in the office said something like "oh yeah he's not great at communicating" while laughing, then read my serious tone and stated she would pass it on...NegativeResponsiveness
1/5
GoogleSo I’m saying this and not from a place of malice but confusion. We had a few issues with the property which was sorted with time but they dealt with us when we moved out by asking us to pay for not cleaning the skirting board, weeding the grass or emptying the bin and a whopping sum of £145 was invoiced to be deducted from our deposit. We spent almost or a little over a week cleaning the entire house and weeding the grass (which we spent over £60 in doing) and we were not opportuned to empty the bins because of the bi-weekly services the waste disposal agency offers but charging such amount is rather unfair. I don’t even know where my anger or disappointment is stemming from. I am highly disappointed and reserve my comments. How much would it cost to dust or clean the skirting board and empty a bin? The season makes the grass grow very fast, how are we supposed to control that or are supposed to cut the grass 1hour before we move out of the house?
5/5
GoogleThanks Andrew, excellent service as usual
1/5
GoogleStay well clear of this estate agent,he recommends accountants for you who will cook the books and want paid for it,and you cant produce these accounts to the Tax office. i would have given no stars to this estate agent buy if I do it will not let me post.
Hi Hugh! I find this review extremely defamatory and completely untrue! As I’ve worked here for over 11 years and been director for the last 5 years and can assure you myself or any of my staff would not recommend anything like this. I am unsure as to why we would also recommend an accountant as we only sell, let and manage properties. I would appreciate for you to contact andrew@okeefeestateagents.com to explain this situation in more detail or please remove your completely false review Thankyou
5/5
YellGreat service
The expereicne i had with okeefes estate agents was good, they had a good list of properties and were very helpful. i applied and within that week i was told i got accepted which was quick. Next week i was in and had signed in, got the keys and moved in within that week. so in two weeks i had got myserlf a new house (very quick). Everytime i was in to pay rent they were really nice and helpful, if i had a question they would answer it with no problem. As for repairs, sometimes some repairs would take longer than others but they would still get them done. Overall, great experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Paul O'Keefe Estate Agents's Waterside office has 79 reviews across two platforms: 76 on Google, 3 on Yell.
Paul O'Keefe Estate Agents Waterside is rated 4.6 out of 5 across all 79 reviews, and 4.6 out of 5 on Google from 76 reviews.
Paul O'Keefe Estate Agents Waterside, 3 Glendermott Road, Waterside, BT47 6BA.
