Trusted Agent profile · Waterside
★★★★★
116 reviews across 2 platforms
82 Duke Street, Waterside, BT47 6DQ
Part of Montgomery & McCleery, see every office.
Montgomery & McCleery's office in Waterside, at 82 Duke Street, is rated 4.0 out of 5 across 116 reviews on two platforms, including 96 Google reviews rated 3.9.
Every review we hold for the Waterside office, from every platform, shown as written. First names only.
5/5
GoogleColette and the team have been great from the start - good communication and willing to work with us to get repairs done quickly. The shower was leaking through the floor when we moved in and Colette went above and beyond to get it fixed. We know they're only a phone call away and they'll work with us to get things sorted.
5/5
GoogleMontgomery & McCleery Estate Agents Are just fabulous they helped me and my we family get the perfect home in the perfect location there staff is brilliant really understanding and helpful in every way possible. Please do not hesitate if you are looking to rent or if you are looking for your forever home this team is brilliant and Colette was very helpful in every way many thanks
5/5
GoogleWe cannot praise Montgomery and McCleery enough for looking after our property for the last five years. They provide a first class service, always personable, reliable and on hand to give sensible advice. They take the worry out of owning a rental property. An extra big thanks to Lynn.
Hi Susan! We truly appreciate your continued support and trust in our services! ⭐ It’s always a pleasure working with you. Kindest regards, Montgomery & McCleery Estate Agents
5/5
GoogleWe could not have asked for a better service from all the staff Montgomery and McCleery Estate Agents. We felt like they listened and were more than understanding to our situation. David and Ann went above and beyond in helping us with our rental property. It is perfect for our family, and the house felt like home from the moment we opened the door. Every time we had viewed previous properties we were welcomed by Matthew, he was very professional in his approach and very helpful. When we went into the office to sign for keys we met Collette. Again very professional and reassuring at explaining the process involved. We can’t highly recommend the team at Montgomery & McCleery enough. Thank you all for caring and helping us find our family a home 🥰
5/5
GoogleSelling a house remotely could have been a stressful experience, but Lynn's team from Montgomery & McCleery estate agents made it remarkably smooth and hassle-free. Their expertise, efficiency, and clear communication ensured that every step was handled with professionalism and precision. From market insights to negotiations and closing, they kept me informed and reassured despite the distance. Their responsiveness and attention to detail made all the difference, and I truly appreciate their dedication to securing the best outcome. I highly recommend Lynn and Ben from Montgomery & McCleery Estate agents to anyone looking for reliable and trustworthy estate agents. A fantastic team that goes above and beyond!
5/5
GoogleHi Everyone at Montgomery and Mc Cleery Estate Agents. I just want to say a huge thank you for all your help and support in selling my property. I really appreciate your professionalism, hard work and the way you kept me informed throughout the whole process. It was a pleasure dealing with you, and i am very grateful for everything you did to help get the sale over the line. I would highly recommend you to anyone Thanks again Ethel
5/5
GoogleAll the staff at Montgomery & McCleery are very welcoming (especially Maisie). Colette was lovely and very helpful in getting me set up with my room which was a swift and easy process with everything clearly laid out for the tenant.
5/5
GoogleCollette, Mary, and David were so helpful and friendly, and their move in paperwork/system (inventory list, etc.) is very helpful and takes the stress out of things. Highly recommend Montgomery & McCleery!
5/5
GoogleCannot thank Lynn enough for all her help with our sale, she was brilliant sorting everything and so helpful, we are so grateful Lynn thank you!
We truly appreciate you taking the time to share your positive experience with us! Your feedback means alot and motivates us to continue providing excellent service to our clients like you. If you ever need our services in the future please don’t hesitate to get in touch. Kindest regards, M&M Team 👋
5/5
GoogleColette, David and Rochelle were great at helping me to find a flat, nothing was a bother to them, couldn’t recommend a better estate agents very thankful for all their help
5/5
FacebookThe whole team at Montgomery & McCleery are fantastic, empathetic & compassionate people. They have helped & supported me transitioning from one rental property to another. I have been a tenant in 2 of their properties over approx. 5 years and I doubt I will ever use another agent as they are all an absolute pleasure to deal with!!! Shout out to Lynn, Collette, Charlene & Matt. Thank you all again for you help over the years :)
5/5
GoogleI've been looking for somewhere to live for the past 5 months then I met Mary and David who really helped me to get the ryt property for my needs I really appreciate their help and brilliant service and also to Colette in the office who sorted out all my paperwork and gave me all the details I needed to move into my new property and also Rochille who took my payment promptly over the phone all I can say is well done guys very experienced team and a massive thank you 😊 I really appreciate it
5/5
GoogleJust had our 4 month inspection after moving into our property. Johnny who completed the inspection was full of compliments of the changes we have made. Johnny also noted all the small maintenance jobs that need doing, I'd normally feel nervous about someone judging my home when they visit but Johnny put us at ease.
5/5
GoogleI recently rented a property through Montgomery & McCleery, and I couldn’t be happier with the experience. From start to finish, David, Mathew, and the entire team were professional, responsive, and genuinely helpful. They made the whole process smooth and stress-free, from arranging viewings to handling paperwork and move-in details. Communication was excellent throughout, and any questions or issues were dealt with quickly and efficiently. It’s rare to find an agency that combines professionalism with such a personal touch, but Montgomery & McCleery truly deliver on both fronts. I highly recommend them to anyone looking to rent or buy property. Thank you again to David, Mathew, and the whole team for making the experience so positive!
5/5
GoogleGreat experience dealing with this estate agent. Can't thank Colette and Mary enough 🙏🏻 …
1/5
GoogleDisgusted to say the least, my first interaction I was informed a property would not be available for viewing until February, but when I contacted in February to set up the viewing I was told it was already rented. Gave the benefit of the doubt and tried again successfully setting up a viewing for another property, but on the day, after receiving a confirmation text that morning I was told again the property had already been rented. While inshore I was also told I could submit an application which would cover me over four properties without a viewing but on calling about a property I was told I could not submit an application until I had done a viewing. After registering interest online I did not receive any communication to organise a viewing then on calling the office to set one up I wasn't given an option just a text to say this is when your viewing is. Very poor communication and staff seem to all have different ideas on how there process works
5/5
GoogleMy wife and I had an absolutely fantastic experience with Montgomery & McCleery Estate Agents! From the moment we reached out, the team was professional, friendly, and incredibly helpful. The entire rental process was smooth and stress-free, and they went above and beyond to make sure everything was clearly explained and taken care of. Communication was fast and reliable, and any questions we had were answered quickly. We're so thankful for their support in helping us get settled. Highly recommend!
1/5
GoogleRented the same property from these cowboys from 2017 to 2021. I was warned about them before I took the house but I thought I’d take my chances and hope i get a better experience, of course I didn’t and I was wrong. First issue was when I first moved into the property, there was “supposedly” oil in the oil tank, turned heating on and radiators were ice cold. Got into estate agents about this, they sent out a plumber who said there was no oil and to get some, so I got 200 litres put in, oil still wasn’t working. Contacted estate agents again, they sent out the same plumber who advised the burner needed bled as was airlocked (due to Montgomery and McCleery not having sufficient oil for new tenants). They then had the cheek to send out an invoice for 2 separate plumber call outs costing £50. Now I don’t know how everyone else looks at this but in my opinion, I wasn’t at fault for either of the two plumbing issues. I was threatened by Lynn Forbes to pay the invoice or I would be in breach of my contract over the phone, so I paid it as I didn’t want to lose the property. (P.S Lynn Forbes is a nasty piece of work if anyone has had the pleasure of dealing with thon most unprofessional worker you’ll ever speak to). Next issue, I replaced the Lino in the kitchen to brand new heronbone grey Lino which was still brand new condition when moving out, also replaced the dated carpet on the stairs and landing to beautiful grey carpet in fantastic condition when moving out. Renovated the back garden to a beautiful back garden (before and after pictures attached). (All work carried out in 2021) I still didn’t get any of my deposit back and they had the cheek to say I owe them £250 LOL. Maybe if they sold the brass on Lynns neck they might get the £250. Avoid these cowboys at all costs, and don’t bother doing up the property and maintaining it as it counts for nothing when it comes to your deposit.
5/5
GoogleThe staff at Duke Street were so helpful and friendly. They went over and above the standard. You couldn't ask for better. The company should be proud of who they have employed. An elderly gentleman fitted a new postbox for me today and was absolutely precious and took pride in what he does. I could aspire to be like this fellow Creggan man....he gave me some good life advice. All in all my experience with Montgomery and Mccleery has been positive. 🙂🤘
5/5
GoogleI have previously rented a property with Montgomery & McCleery and always had fantastic support from them. Any repairs or issues throughout the time me and my husband were at the property were dealt with swiftly and to the highest standard. I always felt listened to and Montgomery and McCleery staff were genuine, positive and so helpful. Thank you for everything over the past few years of renting with you.
Hi Aine, Thank you so much for taking the time to write this wonderful review. We really appreciate all your positive words and we hope to see you soon, whether renting or buying/selling! 🏡 Kindest regards, M&M Team ⭐
5/5
GoogleWe’ve been tenants, buyers & now landlord with Montgomery McCleery for 12 years now. I find them extremely professional, knowledgeable and friendly. We are grateful to Ben, Matthew, Colette, Anne, Lynn & Erin & the rest of team for the continued service. I would highly recommend, them 5✨.
Dear Jayne, Thank you so much for taking the time to leave such a thoughtful review. It’s been a real privilege to support you over the past 12 years through each stage and may I add you have been wonderful to work with ✨. We’re delighted to hear that you’ve consistently found our service to be professional, knowledgeable, and friendly. That kind of feedback means the world to our whole team. Your recommendation is greatly appreciated, and we look forward to continuing to support you in the years ahead. Warm regards, The Team at Montgomery & McCleery
5/5
GoogleLovely people to talk to and very informative when helping me signing over to another flat. Thank you once again.
5/5
GoogleHaving recently moved into a property rented through this agency, my husband and I have been really impressed with the warmth and professionalism of the team. Colette in particular has helped us find fantastic accommodation and been very responsive to queries we've had. She's made the whole relocation a lot less stressful and I feel confident that things will continue smoothly.
5/5
GoogleVery smooth transition - all staff very friendly and approachable
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Montgomery & McCleery's Waterside office has 116 reviews across two platforms: 96 on Google, 20 on Facebook (across the whole business).
Montgomery & McCleery Waterside is rated 4.0 out of 5 across all 116 reviews, and 3.9 out of 5 on Google from 96 reviews.
Montgomery & McCleery Waterside, 82 Duke Street, Waterside, BT47 6DQ.
