Trusted Agent profile
★★★★★
99 reviews across 2 platforms
82 Duke Street, Waterside, BT47 6DQ
Part of Montgomery & McCleery, see every office.
Montgomery & McCleery's Waterside office at 82 Duke Street is rated 4.0 out of 5 across 99 reviews on two platforms, including 79 Google reviews rated 3.8.
Every review we hold for the Waterside office, from every platform, shown as written. First names only.
5/5
GoogleMontgomery & McCleery Estate Agents Are just fabulous they helped me and my we family get the perfect home in the perfect location there staff is brilliant really understanding and helpful in every way possible. Please do not hesitate if you are looking to rent or if you are looking for your forever home this team is brilliant and Colette was very helpful in every way many thanks
5/5
FacebookThe whole team at Montgomery & McCleery are fantastic, empathetic & compassionate people. They have helped & supported me transitioning from one rental property to another. I have been a tenant in 2 of their properties over approx. 5 years and I doubt I will ever use another agent as they are all an absolute pleasure to deal with!!! Shout out to Lynn, Collette, Charlene & Matt. Thank you all again for you help over the years :)
5/5
GoogleI've been looking for somewhere to live for the past 5 months then I met Mary and David who really helped me to get the ryt property for my needs I really appreciate their help and brilliant service and also to Colette in the office who sorted out all my paperwork and gave me all the details I needed to move into my new property and also Rochille who took my payment promptly over the phone all I can say is well done guys very experienced team and a massive thank you 😊 I really appreciate it
5/5
GoogleWe could not have asked for a better service from all the staff Montgomery and McCleery Estate Agents. We felt like they listened and were more than understanding to our situation. David and Ann went above and beyond in helping us with our …
5/5
GoogleI recently rented a property through Montgomery & McCleery, and I couldn’t be happier with the experience. From start to finish, David, Mathew, and the entire team were professional, responsive, and genuinely helpful. They made the whole process smooth and stress-free, from arranging viewings to handling paperwork and move-in details. Communication was excellent throughout, and any questions or issues were dealt with quickly and efficiently. It’s rare to find an agency that combines professionalism with such a personal touch, but Montgomery & McCleery truly deliver on both fronts. I highly recommend them to anyone looking to rent or buy property. Thank you again to David, Mathew, and the whole team for making the experience so positive!
5/5
GoogleGreat experience dealing with this estate agent. Can't thank Colette and Mary enough 🙏🏻 …
5/5
GoogleThe staff at Duke Street were so helpful and friendly. They went over and above the standard. You couldn't ask for better. The company should be proud of who they have employed. An elderly gentleman fitted a new postbox for me today and was absolutely precious and took pride in what he does. I could aspire to be like this fellow Creggan man....he gave me some good life advice. All in all my experience with Montgomery and Mccleery has been positive. 🙂🤘
1/5
GoogleRented the same property from these cowboys from 2017 to 2021. I was warned about them before I took the house but I thought I’d take my chances and hope i get a better experience, of course I didn’t and I was wrong. First issue was when I first moved into the property, there was “supposedly” oil in the oil tank, turned heating on and radiators were ice cold. Got into estate agents about this, they sent out a plumber who said there was no oil and to get some, so I got 200 litres put in, oil still wasn’t working. Contacted estate agents again, they sent out the same plumber who advised the burner needed bled as was airlocked (due to Montgomery and McCleery not having sufficient oil for new tenants). They then had the cheek to send out an invoice for 2 separate plumber call outs costing £50. Now I don’t know how everyone else looks at this but in my opinion, I wasn’t at fault for either of the two plumbing issues. I was threatened by Lynn Forbes to pay the invoice or I would be in breach of my contract over the phone, so I paid it as I didn’t want to lose the property. (P.S Lynn Forbes is a nasty piece of work if anyone has had the pleasure of dealing with thon most unprofessional worker you’ll ever speak to). Next issue, I replaced the Lino in the kitchen to brand new heronbone grey Lino which was still brand new condition when moving out, also replaced the dated carpet on the stairs and landing to beautiful grey carpet in fantastic condition when moving out. Renovated the back garden to a beautiful back garden (before and after pictures attached). (All work carried out in 2021) I still didn’t get any of my deposit back and they had the cheek to say I owe them £250 LOL. Maybe if they sold the brass on Lynns neck they might get the £250. Avoid these cowboys at all costs, and don’t bother doing up the property and maintaining it as it counts for nothing when it comes to your deposit.
5/5
GoogleWe’ve been tenants, buyers & now landlord with Montgomery McCleery for 12 years now. I find them extremely professional, knowledgeable and friendly. We are grateful to Ben, Matthew, Colette, Anne, Lynn & Erin & the rest of team for the continued service. I would highly recommend, them 5✨.
Dear Jayne, Thank you so much for taking the time to leave such a thoughtful review. It’s … More
1/5
GoogleI have dealt with Montgomery for at least five times for rental. Not even a single time they give proper reason and it all seems pre decided who is gonna get the rental. Some days even after visiting within 30 mins they rejected my application.. Absolute joke of an agent!
Dear Pritam, Thank you for sharing your feedback. We’re sorry to hear that your search for a rental property hasn’t been successful so far. We understand how frustrating that can be and truly appreciate your patience. We encounter many people weekly having similar issues with finding a suitable property as demand is high and stock is very low. If you have any specific feedback on the properties you've viewed or your experience, we’d love to hear it. Please don’t hesitate to let us know if there’s anything else we can assist with. Thanks again, and we hope to continue working with you in the future
5/5
GoogleRecently sold my property with them. Fantastic marketing of the property so that it was positioned correctly for the local market. As someone who lives outside the local area their local knowledge was invaluable. Kept up to date with viewings and bids so that I never had to chase on the case. Property sold in around 1 week from going on the market. Very happy with the service and would highly recommend if you want quality as well as peace of mind.
5/5
GoogleI owned, and was resident in a property until a few years ago and when my personal circumstances changed I decided to rent out my home ;I was recommended to use Montgomery and McCleery as my letting agent. I just wanted to take this opportunity to convey my appreciation ( having recently installed a new tenant , on my behalf) ; their levels of service, communications and efficient, helpful approach have been exemplary and I am deeply grateful. I have largely dealt with Lynn ( and found her to be fantastic) but have had occasion to deal, and liaise with, other members of the team. Their very professional, helpful and efficient work is deeply appreciated; all my dealings with the staff thus far have been very positive. I understand the heavy workload they have but it is really impressive that they manage to deal with cases such as mine with prompt, individual personal attention. Keep up the great work; I really can't over estimate the superlative work this team do! With thanks for all you do on behalf of property owners such as myself. Dr Sinead Davies
5/5
FacebookVery professional and friendly and Ben is such a gentleman.
5/5
GoogleWe used Anne McCleery for the sale of our house. Her services were fantastic and she was so helpful, we couldnt have done it without her. Would highly recommend!
1/5
FacebookWell where do I start with a review with this estate agent!!! I was disgusted to hear that this estate agent is famous for ripping people off with their deposits. When a friend of mine came to me and said this agent would not give them their deposit after promising the return of the deposit when a new client occupied the premises. The shop was actually left in a better condition when my friend left the premises, no damage at all and there was no reason to keep a deposit other than greed. You will not get your deposit back from this agent if you take them in. Shame on you Montgomery!
Hi Michael, we have no knowledge of who you are so perhaps you could contact our office and state the property and issue you are referring to, as your review is inaccurate.
5/5
GoogleI have previously rented a property with Montgomery & McCleery and always had fantastic support from them. Any repairs or issues throughout the time me and my husband were at the property were dealt with swiftly and to the highest standard. I always felt listened to and Montgomery and McCleery staff were genuine, positive and so helpful. Thank you for everything over the past few years of renting with you.
5/5
GoogleI would like thank Ben Montgomery and office members for the great service in a house sale case. Ben was professional and efficient. He was able to keep details in mind and solve problems before informing us. He gave useful suggestions and we can feel that our interest was considered . The most important, he is always there when you need talk to him. Fully recommend their professional service.
5/5
GoogleI've had a wonderful experience with Montgomery. They're so amazing and helpful and would take good care of you.
5/5
FacebookExcellent support, during both the 10 year rental of the property and the subsequent sale. Could not speak highly enough of the office-based staff over the rental phase. And Ben was superb in advising me through the recent sale in what could have been a very stressful period, but for his diligence and professionalism.
5/5
GoogleExceptional experience from start to finish. The Montgomery team, especially my agent, Colette McDaid, was incredibly professional, responsive, and made what can be a stressful process surprisingly smooth. Not to forget, Mr Ben, taking the …
5/5
GoogleHaving recently moved into a property rented through this agency, my husband and I have been really impressed with the warmth and professionalism of the team. Colette in particular has helped us find fantastic accommodation and been very …
5/5
FacebookExcellent service in helping us sell our house. Communication was consistent and prompt. Exactly what we needed. Highly recommend!
5/5
GoogleMy wife and I had an absolutely fantastic experience with Montgomery & McCleery Estate Agents! From the moment we reached out, the team was professional, friendly, and incredibly helpful. The entire rental process was smooth and …
5/5
GoogleBen and the team made the renting of our property very easy and the subsequent sale. The gang were always available and quick to resolve any queries. We would highly recommend Montgomery & McCleery for your rental and sale needs
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Montgomery & McCleery's Waterside office has 99 reviews across two platforms: 79 on Google, 20 on Facebook (across the whole business).
Montgomery & McCleery Waterside is rated 4.0 out of 5 across all 99 reviews, and 3.8 out of 5 on Google from 79 reviews.
Montgomery & McCleery Waterside, 82 Duke Street, Waterside, BT47 6DQ.
