Bridgfords Washington reviews

★★★★★ 5/5

Google

Ellie, a lettings negotiator with Bridgfords has been absolutely stellar throughout the process of me finding a new home to rent. She’s been unfailingly patient, kind and professional - many thanks, Ellie!

Janet · 20 March 2026

★★★★★ 5/5

Google

What has turned from renting a property through Bridgfords to buying the property has been such a breeze. Amanda has been such a delight to deal with showing professionalism and has always been in contact from the day of purchase up until the sale. Absolute fantastic service throughout. Thanks to the Bridgfords team and Amanda in particular for all the hard work and effort. ☺️

Simon · 16 June 2022

★★★★★ 5/5

Google

Both my son I are selling flats with Bridgefords Washington. We now have buyers for both properties. The proactivity , energy and effort that as been shown particularly by Emily Penteland has been fantastic. During this process our family has suffered a bereavement , her empathy and support during this time has wonderful. We cannot thank her enough. We would not hesitate to go back to Bridgefords with future business .Sue and Dean C. South Shields

Susan · 17 June 2019

★★★★★ 5/5

Google

Grace Thompson has been absolutely amazing helping mt to get my house ready to rent. Kept me updated every step of the way. Grace was in regular contact with calls and emails. Her team ate also a credit to her. Thanx girls for making everything run so smoothly. I would also l8ke to thank Ceri Hodgson who was my origional vontact at the brach and she started putting the wheels in motion.

Bev · 16 June 2020

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

Thank you Ms. Hannah and the team for helping us renting our New Home…

Joyce · 17 April 2025

★★★★★ 5/5

Google

We got a mortgage with Bridgfords support. Our mortgage adviser Jake, has been so incredibly helpful and supportive. I am a first time buyer and he guided me through the process and got the mortgage sorted incredibly quickly in time for an auction. I have now put a deposit down on a house and honestly would not have been in the mental or financial position to do that without Jake - thank you so much!

Katy · 13 October 2024

★★★★★ 5/5

Google

Hannah was really helpful throughout the whole process, and made what was a difficult situation as straight forward as possible. Great communication and support throughout, thank you!

Dani · 13 October 2024

★★★★★ 5/5

Google

Hannah Bowness was amazing, she was so helpful, easy to talk to and her services was top notch, I would give her 5 Star anytime always .

Rebecca · 13 October 2024

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Google

My experience of renting with Bridgfords was first rate. Hilary was so very helpful from start to finish and was always happy to help if I had any queries. As a result everything went very smoothly. I cannot recommend Bridgfords highly enough. 10 out of 10 and gold star!

Kathryn · 16 June 2023

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

Hilary has been wonderful helping me through my rental journey with Bridgfords. Added a personal element by calling me to check how I was getting on before moving in. Hilary explained the process involved really well and ensured I had all the information needed. Couldn't recommend enough.

Racheal · 16 June 2023

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Google

From the initial consultation, valuation, through to the sale of the property the staff at Washington have been a pleasure to work with. Their professionalism is a credit to the company. A special mention for Emily who has guided us seamlessly through the whole process. Also thank you to Chris, Dominic and Rachael for their valuable advice/assistance. I will have no hesitation at all in using Bridgfords in the future.

David · 17 June 2019

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Google

Hannah and the team were really helpful and quick with getting us our flat. They've explained everything thoroughly and sorted any issues out straight away. Highly recommend them, thank you!

Sam · 18 June 2024

★★★★★ 5/5

Google

Hannah was the estate agent who found us a house to rent, She was brillian, very helpful and proactive. Great Service all round

Banaz · 13 October 2024

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 5/5

Google

I've used Bridgfords for a few years now and can't fault them for the service they provide. They found me a new tenant for my property in no time at all and special mention to Connor who has handled the process from start to finish keeping me informed throughout making it a very simple and straightforward experience so many thanks.PositiveProfessionalism

Dave · 16 June 2021