Trusted Agent profile · Nuneaton
★★★★★
1,390 reviews across 2 platforms
Heart Of England Way, Nuneaton, CV11 6WZ
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Nuneaton, at Heart Of England Way, is rated 4.0 out of 5 across 1,390 reviews on two platforms, including 11 Google reviews rated 3.5.
Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
4/5
TrustpilotVery helpful good design l was looking…
Very helpful good design l was looking at 3 bedroom detached was dissapointed that there was no utility room & would have liked a higher oven. Sophie was very helpful
Thank you for taking the time to share your experience.
5/5
TrustpilotFriendly, well informed sales advisor!
Really easy and fun experience buying a property with Crest - Lily was really friendly, well informed and helpful, which made the process that much smoother and stress free. Highly recommend Lily and Crest when considering purchasing a property, thank you!
Thank you for taking the time to write a review, the team will be delighted to hear your comments.
1/5
TrustpilotDO NOT BUY WITH CREST. Don’t make my mistake
I cannot write a negative enough review to explain how awful Crest Nicholson are, and how awful my experience with them has been. They are daylight robbers who take your money and deliver faulty poor quality houses. The amount of stress they have caused me and my family is disgusting and I have no idea how an organisation run like this is still in business. I have been in my house for 20 months now, have had to move out in several occasions due to the severity of issues my house has, and I still have NUMEROUS issues outstanding. Customer service ignore you, lie to you and simply DO NOT CARE. As soon as they take your money you will be lucky to hear from them again. Amongst a long long list of issues my whole ground floor is WONKY and out of NHBC tolerance and after 20 months I am still chasing to a resolution on deaf ears. The amount of time, effort and stress crest has caused me is devastating and at this point I am close to completely giving up. I cannot advise enough to stay away from crest. I have brought with new builds before and never experienced such atrocious customer service.I have been in tears on several occasions as a result of crests customer service, as getting anything actioned is like pulling blood from a stone. I have even emailed the managing director on many occasions who hasn’t helped. I don’t know what to do as I have tried everything! I am at my wits end!To put in to perspective how bad my floor is…. My cocktail trolley rolls in to the middle of the room it’s so sloped!! My table and chairs don’t sit with all 4 legs on the floor as it’s all different levels!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotGreat customer service
Sue was very welcoming at Crest Nicholson Union Place. Covered everything needed and was great at answering all of our questions that we had. It made us even more excited to buy a house with Crest Nicholson! Sam has also been very helpful and friendly during the process and has supported us every step of the way.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotNine Acres- Carol Judd
We are buying our first home and Carol has been nothing but great help.She has been very informative and supporting due to my delays and tight work schedule.I will highly recommend Crest wherever Carol is. She is a lot more than a sales persons; a sale person with a heart and not just numbers.
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotKegworth Gate
Nikita at Kegworth Gate has been fantastic so far in our Crest journey! From showing us round the showhome to helping us pick options and reserve our plot in a very quick time frame! Couldn’t recommend a better sales person!
Thanks for sharing your experience.
5/5
TrustpilotWestwood Park - CV4 8NS
Since the beginning, the attention and service I have received from Crest Nicholson have been exceptional. During my first visit to their site, I showed interest in one of their houses. The team at Crest Nicholson kept me updated until the exact model I was interested in became available. They even helped me with Part Exchange and accepted the market price for my old house. In addition, they provided me with flooring and turf for my new home, and to my surprise, I still received a deposit incentive. I had to change plots twice during the process, but Crest Nicholson approved it without any issues. The construction quality of the house is good, without any major details. However, I had a few minor issues with the paint and flooring, which were addressed as soon as I gave them the snagging list. Two months after moving in, I had an issue with a leak, and after calling customer care, a plumber knocked on my door within 30 minutes to repair it. I would like to express my gratitude to Maria and Geneva for their support throughout the process and thank Crest Nicholson for helping me get my dream home. I waited until moving in to ensure all steps were completed before giving feedback. Also, this is not my first time buying a brand-new house.
Thank you for taking the time to share your experience.
4/5
TrustpilotKegworth Gate
Kegworth gate! I’m now in the house and 2 months in and hopefully this review will give you a good insight. The purchase of the house was very poor! And would of been 5 stars otherwise. If we could of pulled out we would off but glad we didn’t so read on!Buying and selling a house is very stressful! That taking into account, we found the sales staff in the office very poor! Was not pro active and did not care. Possibly very inexperienced but that is a major floor in the business. The hole process was pulling teeth and not helpful I really could go on but I’m not here to call people out!The house has been finished off very well with very little issue and the build quality feels excellent! The aftercare with the site manager Simon has been brilliant and second to none! With the process off buying I did not trust a word of chest Nicholson and was very skeptical moving in! But the aftercare has been brilliant and Simon is a credit to the company!
5/5
TrustpilotSales staff are very helpful and…
Sales staff are very helpful and exceptionally well informed
Good afternoon Richard, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with our Sales Executives.
5/5
TrustpilotA worry-free experience for my first home.
I recently completed the purchase of my first home and have settled in now. My estate is Curbridge Meadows PO15.I had not initially considered a new build property and like most people, had many questions and was hesitant to begin with. Simply put - Crest Nicholson and the wonderful women who run the Curbridge Meadows office communicated clearly to me the process of the purchase, gave advice and always answered my queries promptly.I received regular updates on my house, each update was meaningful and aside from some dates for completion being moved around at the start, the house was completed to schedule.All my email queries / phone calls were answered promptly, if a call was missed they would always contact me quickly. This was appreciated as I would often have time sensitive questions from the solicitors / bank.Crest & the ladies of the Curbridge Meadows office were always professional and friendly, I can't fault the service I received.Simply put - at no point from reserving the plot (February) and moving in (August) did I have any concerns, compared to a lot of horror stories friends of mine have gone through with other builders, I consider myself quite fortunate that the process was as smooth as it was.I'm still awaiting a new build inspection at the time of this review, I will likely update it if possible once this is complete. So far there are only minimal cosmetic things that need to be touched up, this will be done by the builders though and they have also been friendly and attentive.The only negative thing I could say is that the dates for completion I was given on our first meeting were wrong, mistakes happen but this was after I had reserved the plot so I waited longer than planned. Although this was a one-off mistake and all other dates given were correct.Finally, the house is of a really good quality, all the information you could need to manage your house is provided on completion and I could really feel that the staff at Crest (Curbridge Meadows) really cared about my experience which is massively appreciated.A final thank you to Hayley & Siobbhan for your help, and a special thank you to Lynn who looked after me from start to finish, I will be forever grateful!-Alex K
5/5
TrustpilotExtremely helpful and professional sales executive
Extremely helpful, friendly and professional Sales Executive.....Lauren.
Good morning Keith, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Lauren.
5/5
TrustpilotExcellent service & support from Fuller's Grove team (Chloe)
Chloe from the Fuller's Grove team made us feel very welcome in the viewing & explained all possible details about the houses on offer. Her support around providing any materials, information & some incentives made our viewing experience very memorable.We haven't decided on our property yet but we're very pleased to have met Chloe who shared the Crest Nicholson culture & way of working with us.We recommend new buyers to visit this development & we'll continue researching other Crest properties too.Great job team!
Thank you for taking the time to share your experience.
5/5
TrustpilotThe Team at Sevington Lakes are…
The Team at Sevington Lakes are fantastic they provide a friendly and helpful service and do go the extra mile. Since my husband and I have reserved a Crest Nicholson home we have made many a unexpected visit to site and even at closing hour we are welcomed and dealt with professionally and in patience. It's nice to have personal trust that you are being treated like a valued customer. Fab team at Sevington. Special shout out to Tina Sutcliffe.
5/5
TrustpilotElaine showed us around
Elaine showed us around. Lovely lady and properties to a higher spec than we have seen at other developers.
1/5
TrustpilotNot happy
Purchased a crest Nicholson house and completed Oct 2022, in Harpers View Kilnwood Vale. The best service was from the sales team who are nothing but helpful when purchasing. The after sales service hadn’t been as great, email containing the below has been sent on a monthly basis to crest Nicholson. The effect is a call from customers services with a guarantee someone will be in touch, been waiting 12 months nothing. Kitchen, dishwasher crack on door, Various, cracks around the house, Stairs, Movement in the banister handrail Kitchen, sealant issues, units haven’t been sealed fully around. External, water pooling on the drive during rain no drainage General, query over the insulation, bed room one is constantly cold.External, from 15 days snag - all Items outstanding items from initial snag report in Oct 22. All in all poor experience wouldn’t recommend crest as a builder.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotI was very surprised by the experience…
I was very surprised by the experience today. Melissa was great and could answer all questions I had, there were many!
Thank you for taking the time to share your experience.
5/5
TrustpilotFantastic experience through the…
Fantastic experience through the purchasing process and after move-in. Shout out to Curtis who provides prompt response on any issue we identified with the new house and always swiftly provides solutions, within less a week.
Thank you for taking the time to share your experience.
4/5
TrustpilotExcellent staff
Excellent staff. Sally and Caroline are excellent.
Good morning Anne, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sally and Caroline.
1/5
TrustpilotStay clear
Stay clear, we feel severely let down by Crest and would advise staying well clear at all costs.Everything that crest said seemed to revolve around the nhbc survey and once that had gone it’s been like pulling teeth on getting anything done. That’s for the things that have been resolved… 6 months down the line post moving into our house and we’ve still got dead grass, a gas meter cover that bangs against the house causing loud bangs every time there’s a gust of wind and a snag list that STILL isn’t complete. On top of that we were promised a step installation due to impracticality in design. Once we had returned the NHBC question Crest did a complete u turn and have now told us they’re not willing to make the adjustment. Very disappointed!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFantastic Service
Our experience with Crest Nicholson so far has being fantastic, thanks to Carol J at Nine Acres, she’s fantastic, professional and helpful. We will forever be grateful to Carol and Lucy. I don’t know how to put into words how blessed we are to have met Carol J. Thank you so much for looking after us, your professionalism , knowledge and customer service and care is extraordinary. Thanks for going the extra mile to ensure everything goes smoothly. You are certainly a great value to Crest Nicholson.
2/5
TrustpilotFinishes not so great
CN new-build apartments are good in terms of structural design. Not so great on the finishes, if you’re intending to buy from Crest Nicholson be aware of the ancillary items such as bike store door locks, inclusion of car park CCTV, basement door locks, letter box quality etc. My building has issues with all of these and runs into the thousands to get installed or repaired. Get these questioned before you buy as you have little to no leverage when the money passes hands.
Hello Christopher, thank you for taking the time to share your experience. We've requested more details from you so that we look into this further.
5/5
TrustpilotAlways make me feel very welcome
Always make me feel very welcome, it was never a trouble for them to take me and the kids to see our new home. Amazing customer service, thank you Anita and Becky
Thank you for taking the time to share your experience.
5/5
TrustpilotManager Elise was very accomodating
Norwich Manager Elise was very accomodating, made us feel welcome. She helped us find ways & means in order to buy our dream home. Thank you team!
Thank you for taking the time to share your experience.
1/5
TrustpilotCustomer Service is a disaster, after care is so poor
We moved into our new build flat in Walton Court Gardens in September 2021.The customer service team, since moving in, have been slow, answers have lacked any detail and have had no sense of urgency. I support previous reviews that state the lift wasn't working for weeks, despite constant emails from residents, at times with over 12+ residents in one email with senior staff from Crest Nicholson copied in. The lift was broken due to criminal damage, and CS lacked any urgency that this may have occurred due to lack of secure building, and lack of response regarding gaining access to CCTV. Pregnant residents had to use the stairs, as well as residents with young children. There was also rational worry from residents living alone regarding the building not being secure.It took a lot of pressure from residents for the lift to be fixed. As of this month, the intercom system still rarely works, and we continue to miss parcels as people are not able to make contact for us to retrieve parcels. The building was sold to all residents with access to a gym, this facility still does not exist, and the timeframes for this are forever being pushed back. As of this moment, the suggested timeline for the gym is October 2022, over a year after residents have moved in.I could go on and on with examples, access to gardens not complete, any plants added are not looked after, windows have never been cleaned etc etc.When we moved into the building, the whole external area was still a muddy building site, and for months we could only access through a small area blocked off by scaffolding. It has not been the first-time buyer experience we expected, and we have been forever logging requests for support from the site team and customer service ever since we moved in.It is very disappointing, and very draining !I also have many photos of the state of the site, after it had been deemed 'complete' for us to move in, and also images of other lack of care and repairs since then. I, and many other residents, also have dozens of threads of emails and texts between the site team and customer service to try and resolve the mountain of issues.
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