Crest Nicholson Nuneaton reviews

★★★★★ 1/5

Trustpilot

Residents paying mysterious charges

The residents of Regis Manor in Burghfield have been suffering unexplained Management Company Charges for years with no response to at least 50 emails sent to them for explanations. Crest haven’t met obligations under S38 and S106 means that the ownership has not been transferred to the property management company which remains a front for Crest. The residents receive annual electricity bills in thousands for two feeder lights which would actually consume that much electricity in five years. The water sump that should have been handed over to Thames Water isn’t being done and residents are saddled with mysterious charges. All queries to the Management Company are responded with the note that they would revert after talking to Crest. And Crest doesnt bother to respond. For over three years residents have no say in the management of the property since Crest still has the directorship. In the absence of any engagement from Crest there is not a lot of scope for fair play other than a legal recourse

Malav · 25 May 2024

★★★★★ 5/5

Trustpilot

Craig was really customer focused

Craig was really customer focused, I seen the development almost 2 months ago but wasn’t sure if I wamt to make the offer, however Craig understood my needs and what is important to me and he tailored that into an offer which I accepted.

Miss · 1 September 2023

★★★★★ 5/5

Trustpilot

Dream Home

We had originally shied away from viewing any new builds, we had heard every new build nightmare and horror story. However, people forgot to tell us about the excellent workmanship on new builds, the high-quality finishing, the generous proportions and finally, the second to none customer service and after care. Thank you Crest Nicholson, and thank you Sasha, Chris and George for making our experience one we won’t forget.

Beth · 25 October 2019

★★★★★ 5/5

Trustpilot

Sally was a great help.

Sally was a great help and took the extra mile to ensure my query was dealt with in an efficient manner. Thank you and look forward to dealing with Crest Nicholson in the future.

Darren · 8 April 2024

★★★★★ 5/5

Trustpilot

Potters Grange

I went to view a house at Potters Grange in Ashby de la Zouch. Craig & Nikita were very informative and helpful in every way! Excited to have put my holding deposit down and to move into my new house!

Amy · 1 December 2023

★★★★★ 5/5

Trustpilot

Katrina was super helpful and…

Katrina was super helpful and informative. Katrina is always on hand to provide information no matter what the subject matter. Katrina has went above and beyond expectations.

Leon · 12 August 2024

★★★★★ 1/5

Google

Disappointed by Lack of Transparency Around Reservation Process I viewed the property on Thursday and arranged a second viewing for Saturday (via phone call at 12:17am). On Friday at 1:45 PM, I completed the mortgage clearance process through their recommended provider and received confirmation of approval at 2:03 PM after being told this will be needed to be able to reserve the property. However, at 3:15 PM, I received a call informing me that my Saturday appointment was not a reservation appointment. Instead, I was told that another couple, who were scheduled to view the property on Sunday (after me), had priority to reserve it. This was incredibly frustrating, as I had arranged my viewing before them while the property was still unreserved and had taken all the necessary steps to be ready to reserve on the day. Make sure you are very clear that your appointment is specifically a reservation appointment. Otherwise, like me, you may be left disappointed despite doing everything right.

William · 5 August 2025

★★★★★ 5/5

Trustpilot

Highly Recommend Crest Nicholson at Sketchley Gardens

From the first visit to the development Becky E has been amazing. She has supported us throughout the whole process. We have always felt like we can phone or call in at any time if we had any queries. This is our first home so the process is completely new to us and Becky has always had an answer to our questions. She is absolutely fantastic at her job and we cannot recommend her enough. She is a credit to Crest Nicholson. The developers have been transparent with us about the site, explaining everything to us, ensuring that we have all the information we need. We have had such a smooth process and feel confident buying a Crest Nicholson home!!

Customer · 14 May 2024

★★★★★ 1/5

Trustpilot

Don’t buy houses from these people

Don’t buy houses from these people, my list of outstanding snags is long, the site manager is incompetent and it seems both him and his boss have basically given up on doing any of our snags, this includes basic things like part of our shower screen being missing or part of our garage door being missing. Our garage I’m fairly certain isn’t up to standard as it’s letting moisture into the brickwork which saturates it.Sales were often hit or miss, building up to us putting our deposit down they were amazing, after that they were really difficult to get hold of because they kept changing offices and emails without telling anyone. However once we moved in they became amazing and were much better at getting things sorted than either of the people whose roles were to get things sorted.They’re now in the process of trying to hand resolving any snags in our house over to customer care despite our list of outstanding ones still being huge. The site manager has repeatedly cancelled on us or just ignored texts and then made excuses to try and save his own skin. He also happened to turn up out of the blue when his boss came round to check various issues, claiming he was there to see our dog (which he’d never done before) and then proceeded to make excuses for the shoddy work. This is at Kilnwood Vale in West Sussex for anyone considering buying from them.Update (24/04/2023): We had one person come round since this to do any work (a bricklayer), I had to email the Customer Relations Manager after to ask if they were done as I couldn’t see any clear evidence of things looking better, got told they were done and that the Customer Relations Manager would be round to check, he kept arranging dates/times with me and cancelling. He then told me a mastic person was coming round to fix the dodgy mastic work, they never turned up. We asked how we could escalate our issues as nothing seemed to be happening and got told we had to escalate through customer services (as this was the only way), I’ve tried emailing them twice with no response. My partner then went back to the Customer Relations Manager asking if there was any progress with our snags and he told us all our work had been handed over to Customer Services and we were to now go through them. This is despite the fact we still have more than half our snags from our initial list including water getting into the brickwork in our garage, warped doors and a scratched hob (done by the cleaners before we moved in) being a few of the major ones. We were also told all the way up until we purchased that we had the site team for 6 months so things would be fixed really quickly, this was a flat out lie and both the Site Manager and Customer Relations Manager actively tried to avoid us and others from our street in order to not do work. We’ve now gotten to the point where we’re seriously considering our options as it’s becoming more and more apparent that we’ll have to fix things ourselves in order to actually get our house up to the value it’s supposedly worth. Various bits lack any care and look like they were done by people who’d never done it before.

Alasdair · 24 April 2023

★★★★★ 1/5

Trustpilot

Poor Quality New home - Crest Nicholson !

I would not recommend buying from Crest Nicholson developers, without seeking views of recent home buyers, checking out the poor quality workmanship (because you cannot call it craftsmanship) and getting full snagging and quality surveys completed first. Very disappointing at a high price. Put your health and wellbeing first and stay well clear, unless you enjoy heartache, additional expenses, dismisive, and complacent communication, and plenty of heartbreak from wasting your well earned life savings. 😏

Ian · 5 August 2024

★★★★★ 4/5

Trustpilot

The lady Katrina is very helpful and…

The lady Katrina is very helpful and she gave us a details explanation for each house which we were viewing.

Yuen · 18 November 2024

★★★★★ 5/5

Trustpilot

First experience of part-exchange

This was our first experience of buying a new home from a large builder, and also our first time doing a part-exchange. We were worried that it might be a minefield. We needn't have been, the whole business of purchase was problem free. Inevitably there have been one or two teething problems, but pre and post sales teams at the Claybourne development have been excellent, friendly, responsive, and extremely helpful.

Colin · 16 October 2024

★★★★★ 5/5

Trustpilot

A pleasant experience

It was overall a very pleasant experience because the staff at Brooklands Park Development at Stoke Gifford was friendly, polite and professional. Natalie took me through all the information in a very systematic and clear way. I was impressed by the patient way she handled my every enquiry.

Mei · 26 March 2023

★★★★★ 5/5

Trustpilot

First time buyers,

First time buyers,Me and my boyfriend are in the middle of buying a house with Crest Nicholson and we have had the up most support from Siobbhan. With amazing customer service making us feel very welcomed from the start and taking us through each process in detail. She has a very kind heart through and through and you could tell she loves what she does! I would recommend anyone to go with Crest Nicholson especially as first time buyers as they are honest and very helpful, as well as stunning homes for you and your loved ones to start a life with! Five stars is not enough to even begin the level of customer service we have received! ⭐⭐⭐⭐⭐⭐

Kiera · 20 April 2024

★★★★★ 5/5

Trustpilot

Reservation

Have been very helpful and always updating us on build/offers can’t thank them enough

Mr · 22 May 2026

★★★★★ 5/5

Trustpilot

Crest have been so helpful and always…

Crest have been so helpful and always on the other end of the phone at the stressful times throughout the process. I can’t thank Danielle, Alister and Jill enough who have always been extremely supportive. Danielle has been brilliant helping me get the exchange over the line with calling estate agents and solicitors for me so thank you very much!

Becky · 23 September 2021

★★★★★ 1/5

Trustpilot

Crest Nicholson destroyed our…

Crest Nicholson have destroyed our village! They came in with a completely destructive attitude, cut down our beautiful hedgerows and 100 year old oak trees and have now buggered off! The talk is that Crest Nicholson have gone bust and that they won’t be coming back to our village to finish the job. We, the villagers, say GOOD!!! We don’t want you making more mess of our lovely countryside!

Distraught · 18 October 2024

★★★★★ 1/5

Trustpilot

Swamp

From the moment we moved in, we encountered persistent drainage issues that have turned our garden into a swamp every time it rains. Despite attempts to reach out to Crest Nicholson for assistance, they have consistently brushed off our concerns and refused to take responsibility for their shoddy workmanship.To make matters worse, when we finally managed to get their attention, they had the audacity to blame the flooding on an alleged infestation of leatherjackets in our lawn. This excuse was not only absurd but also insulting, as it was clear to anyone with half a brain that the problem stemmed from the poor drainage system installed by them.It's appalling to see a company that prides itself on quality construction and customer satisfaction fail so miserably in both regards.I would strongly advise anyone considering purchasing a property from Crest Nicholson to think twice and proceed with caution. Their lack of accountability and disregard for their customers' well-being is truly disgraceful, and I, for one, will not be recommending them to anyone.

Customer · 8 April 2024

★★★★★ 5/5

Trustpilot

From our first meeting of just looking…

From our first meeting of just looking we had a warm welcome and it was a very friendly atmosphere. The staff were lovely and talked us through everything we needed to know. Anita was very professional and made us feel confident we were in safe hands.

Darren · 3 May 2023

★★★★★ 5/5

Trustpilot

Katrina 👍🏽

Crest Nicholson no doubt caters your needs. Katrina, our Sales Executive is very understanding and accomodating. She went an extra mile to ensure that we will be able to buy our dream house.

Cherry · 17 March 2024

★★★★★ 1/5

Trustpilot

Appalling service and management - Bristol

Unfortunately the service from Crest in the year I have lived in my apartment has been truly shocking. Not only are we encountering critically poor issues across our estate and extended building works again and again with no update, the customer service has also been appalling with rude staff not taking us seriously and actually accusing residents of lying about issues despite being given evidence.I dont understand how they can continue to operate as they do.

Caitlin · 13 June 2024

★★★★★ 5/5

Trustpilot

Amazing service

I’m only at the reservation process as yet however, I cannot fault the service I have received from Anita at the Nuneaton Sketchley Gardens site. Professional from the onset. Nothing has been too much hassle. Extremely patient with myself in making decisions. Really cares about the people who buy their homes and goes the extra mile to ensure you are ok at all times. Also met Mick the PM. Lovely person. Very helpful in making me look outside the box and has loads of options to enhance the house to accommodate extras I would like. Very knowledgable and experienced in his work. Knew exactly what he was doing - can’t fault either of them. Nothing has been too much trouble.

Jag · 29 March 2024

★★★★★ 1/5

Google

I would give these guys a zero if I could. We have had no end of problems with the house and very poor communication from customer services and the sales office. The lack of communication between the staff within the office has been shocking,no one wants to take ownership and pass the problems on. As a customer I've had to do all the chasing for the snag repairs to get updates. Overall a poor sales experience from the sales director and sales team in the office to the lack of care from the customer service team. Shocking to say the least

Jaz · 9 July 2025

★★★★★ 1/5

Trustpilot

Appalling post sales customer service

We have recently bought a property from Crest Nicholson and have had a very bad experience with the after sales service. The flat had many issues which we reported immediately but have still not been resolved even after 3 months. We have been tossed across many point of contacts from customer services but still no resolution. Have sent numerous emails to follow up but still most issues are open affecting our dat to day living.

Anshuman · 25 June 2024