Trusted Agent profile · Warwick
★★★★★
1,390 reviews across 2 platforms
Montague Road, Warwick, CV34 5LJ
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Warwick, at Montague Road, is rated 4.0 out of 5 across 1,390 reviews on two platforms, including 10 Google reviews rated 4.5.
Every review we hold for the Warwick office, from every platform, shown as written. First names only.
5/5
TrustpilotKira was exceptionally helpful and very…
Kira was exceptionally helpful and very knowledgeable. She had a very nice manner too!
Good morning Stephen, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kira at Centenary Quay.
5/5
TrustpilotAll the staff at Crest Nicholson have…
All the staff at Crest Nicholson have been fantastic, from the start with the sales department to moving in and the helpfulness of the staff after moving in with slight alterations. The maintenance staff and Lyn from the customer service office have always been there for us.
Good morning Bettie, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with the team at Ackender Hill. They will be delighted to hear your comments.
5/5
TrustpilotSecond Crest property
This is our second new-build property, so we appreciate that some snagging issues are to be expected with a new home. That said, we had a fair few niggly outstanding issues that had been frustrating and remained unresolved for longer than we would have liked.
Good morning Rich, thank you for taking the time to share your experience. We’re sorry to hear about the snagging issues you’ve encountered, but we’re pleased to hear that Gary has been able to help resolve many of these and is delivering the excellent customer experience we strive to provide. He will be delighted to hear your comments.
5/5
TrustpilotAspen Grange, Stowmarket
From the first interaction with Chelsea we have been very happy with the service provided. Chelsea has been so helpful with all the questions we have asked and shown excellent patience with us.Having recently reserved a plot at this development site we had some concerns relating to landscaping around the property. These concerns have been listened to and understood by both Chelsea and Colin.Here’s to the next few months of dealing with Chelsea, Colin, and the rest of the CN staff on site whilst we await the construction of our new home!
Thank you for taking the time to share your experience.
2/5
Trustpilotwe got the keys when the house was not finished
Customer service is good in general.But they handedover the house when it was not finished just to check in the statistics and year that they handed over the houses when they were not tet ready.Garden was still being built, wardrobes and some carpet unfinished. So we had workers still entering the jouse therefore we couldn't move homes despite we have the keys. They are still building homes around us anf after 6 months we still have problems of lorries and tractors blocking us, our car had 2 times now puncture wheels due to screws and roads unfinished, it is impossible to sleep or have peace as it os very noisy due to the works outside, and i have night shifts sometimes. The house shakes because of works around.Yes they give us the house on time, 4 walls up and they think is ok to live in...
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotThank you Crest Nicholson!
We purchased our first home with Crest Nicholson at Montague Point, Warwick. We dealt with Diane & Kerri in the Sales Office, both were extremely helpful throughout the whole process. As first time buyers, we had many questions and they always had the time to help. So thank you to them, we were thrilled to get the keys at the end of March. The home demonstration with Julie (Customer Relations Manager) and Darren (From the site) was particularly helpful, as they thoroughly walked us through the various features and functionalities of our new home. Their professionalism and responsiveness in addressing the minor snags we encountered were greatly appreciated and the handful of snags were fixed the same week they were reported. The quality of the construction and the overall attention to detail in our new home have exceeded our expectations.We love our new home and we would highly recommend Crest Nicholson to anyone considering a new home purchase.Thank you!
Thank you for taking the time to share your experience.
5/5
TrustpilotMeg was amazing
Meg was very informative, great knowledge about every aspect of the 2 bed apartment, other plots and the area in general. Meg gave me time to view by myself but was also on hand to answer any question I had. Having never purchased a new build previously, I was unsure wha to expect but I have walked away feeling very positive
5/5
TrustpilotExceptional Service with Crest Nicholson!
My apartment search process started about 6 weeks ago and it's already done, thanks to Crest Nicholson! Danielle and Melissa were extremely helpful and responsive throughout the whole process and always answered any questions I had. The whole thing was a lot smoother than I imagined it would be. Being a first time buyer, I wanted to make sure everything was right and it was great being updated that everything was going smoothly, which was much appreciated. Thank you!
Thank you for taking the time to share your experience.
1/5
TrustpilotVery Bad experience with Crest…
Very Bad experience with Crest Nicholson, I brought their show home in May 24 and within few months I had to report issue for wall cracks and rendering issues in March 25, It took them 9 month to respond on Dec 25 stating that we will not fix this issue and closed my complaint. I am very disappointed with their customer service and very poor communication without any explanation they closed my complaint and not fixed my rendering wall issue. I would not recommend anyone to buy new house from them in future. Very frustrating and disappointing experience with Crest Nicolson.
Good afternoon Mrs Tiwari, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
5/5
TrustpilotMy wife and I were looking to move…
My wife and I were looking to move closer to our daughter, son-in-law and baby granddaughter in Kegworth. With little or no intention of moving to the village. We only called Into the show home at Kegworth Gate to get an idea of room sizes.
Good afternoon Andrew, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Gemma and the team at Kegworth Gate.
5/5
TrustpilotDaisy’s brilliant Service
I had a very positive experience with Daisy at Henley. From the first interaction, she was professional, approachable, and highly knowledgeable about the development. She took the time to clearly explain all aspects and was always patient when answering questions. Daisy paid great attention to detail. She made me feel extremely comfortable and no pressure in making decisions.
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Daisy at Henley Gate.
4/5
TrustpilotAlbany Wood
Our host Steve was very informative and a pleasure to deal with, however the 4 Bed properties we viewed were a let down. While the proportions and layout were excellent both properties were let down by an exceptionally poorly equipped kitchen. Not having a separate utility room for a 4 bed house is unusual but the amount of units and lack of cooking facilities was a huge turn off. If it was not for this I think we would have seriously considered going forward with one of the properties
Thank you for taking the time to share your experience.
4/5
TrustpilotThe Sale team
The Sale team, Siobbhan is excellent. She is very patient and professional. Explain all my questions very details and the response is very quick. Very professional. That’s really helpful for me to make a decision to buy a house In Centenary Quey from Crest Nicolson. And I declined the offer from other new development which has a very bad sale team. The only drawback with Crest is that I can’t request any changes to the house (I reserved in early February and the house will be ready by the end of June), eg turf, colour of tiles/ carpet, etc.
Thank you for taking the time to share your experience.
5/5
TrustpilotWhat a great service from day one in our journey a first time buyers
From the first moment that we walked in to the meet our agent, Georgie was very welcoming and together with Claire they make a great first impression of the type of company that Crest Nicholson it is. Georgie she was very informative, knowledgeable and helpful, gave us so many opportunities to ask questions and give us some great ideas of what it could be our best option according to our needs. Georgia also suggested to about possible opportunities for our mortgage / lending agency in order to all the information needed in this process. We are really looking forward to continue with our next step in this process and we appreciate this opportunity to share our experience so far with Crest Nicholson.
Thank you for taking the time to share your experience.
5/5
TrustpilotGood experience buying a flat in Farnham
I helped my elderly father buy a flat in the Brightwells development in Farnham last December. Sally and Valerie from Crest Nicholson were kindness and helpfulness itself. They were kind and considerate to my father when we were looking around. They didn't complain when he struggled with ID checks etc. The sale of our property was not smooth and took longer than expected, but we kept Crest Nicholson informed and they were fine with it. The flat is lovely - it might have helped that we bought the show flat! - and any snags were small and dealt with promptly. The company are even helping us put a handle in the walk in shower. Thank you to Sally and Valerie!
Thank you for taking the time to share your experience, Sally and Valerie will be delighted to hear your comments.
1/5
TrustpilotPoor Build Quality, Appalling Customer Service. STAY AWAY
I moved into a Crest Nicholson home nearly 2 years ago - a huge mistake. While there is always some snagging to be expected when buying a new build home, the amount and severity of the issues were beyond acceptable from the first day and STILL have not been resolved. The most fundamental issue we had was that the entire ground floor was uneven - not what you expect from an, at the time, '5 Star Builder'. The floor was re-laid (poorly) within a few months. This led to a three day period in which we had to move out of our brand new home for, very unsettling and inconvenient. We returned to a Amtico floor that wasn't properly bonded. This bubbled and had to be re-laid again (another move out). Unfortunately the problem wasn't solved there as the floor remained, and does to this day, hugely uneven and well out of the NHBC tolerance that in the MINIMUM standard. There were various other significant issues with the house including the uneven Garden, incorrectly coloured window sills, lack of promised landscaping etc - the list goes on! The poor build quality however, pales into insignificance when compared to the absolutely appalling level of customer service, or lack of, that we have received continually for nearly two years. Whether this was on site with the site managers (all four of them who barely lasted more than a few weeks on site before leaving or being removed from their post) or the customer service team via email or phone. We worried that the phone lines had been cut or the internet bills weren't paid as they are, more often than, TOTALLY uncontactable. We can often wait weeks for a reply despite regular emails. When we finally hear back from them the response lacks urgency and empathy. Lies are not off the table with Crest and my wife has been left in tears trying to deal with their rudeness. This leads to further problems as the by the time they reply, their suppliers have often changed and quotes or estimates have to be started from scratch. This is utterly infuriating, stressful and more than anything, extremely rude. So after nearly two years of being in our (uneven floored, poorly landscaped) home we have yet to resolve all the issues and the disgusting customer service experience continues. I can not recommend Crest Nicholson to anyone and I would not want anyone to go through the stress and upheaval that we have gone through when parting with large sums of money for what you think is your dream home. Terrible customer service combined with a lack of build quality makes the 5 Star Builder tag absolutely laughable and can be backed up by various residences on our development who have had similar experiences. Spend you money elsewhere and stay away!!!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotPre moving in the service was great
Pre moving in the service was great! From move in day things went downhill fast. House was very dirty on moving in, had to clean it before we could move! Over 125 snags raised, still have some outstanding nearly 2 years later. Have spent days of my time chasing crest over the last 2 years. Fixtures and fitting are poor quality, had several replaced already. Skirting gone yellow in less than 2 years due to cheap paint! Wouldn’t buy another crest house. Avoid.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotGood Customer service
Kate was helpful and answered all our questions.
Good morning Ammy, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kate.
1/5
TrustpilotTerrible customer service has me in tears
Update: Crest now suggesting my review is not real - it most certainly is and HM Customer Service Director is well aware of our issue. Writing the standard 'give us more details so we can look into it' is a way of getting the review taken down if you don't verify it. Don't worry, we have sent Trust Pilot all the evidence.Read the reviews - if buying great, after that customer service is awful. We are in warranty but they ignore, push back, argue, frustrate until you are at breaking point. We have a leak in a pipe that they are refusing to repair despite their technician making a hole in the plaster and confirming the leak. They say it is because we didn't get a service on the boiler (due previous month) but didn't get a service completed as have been chasing with them SINCE SEPTEMBER to pass on the gas boiler installation certificate which most of the estate did not receive on handover (Facebook group for Ackender Hill verifies this). Still no certificate and pipe leaking. Absolutely awful company. I was in tears on the phone but they did not care.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFound our dream home
Chelsea was absolutely amazing, so patient and helpful when we were making all our choices for the new house. The reservation process was very straight forward and we received very thorough information about each step. We visited the site week earlier as well and had great service from Chloe, she showed the available homes and she inspired us to return and reserve our dream home.
Good morning Joanna, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Chelsea and Chloe. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
5/5
TrustpilotKatrina at Cringleford heights development
Katrina is an incredible lady and really makes you feel welcomed. She is so knowledgable with the whole build and every detail in each property. Katrina is extremely helpful and nothing is too much trouble. Once we had finished our look around the show home she had laid out all our choices for the house so we could see if clearly ! Such an asset to your company
Thank you for taking the time to share your experience.
5/5
TrustpilotChelsea at Aspen Grange Stowmarket
**Outstanding Experience with Chelsea at Aspen Grange**Aspen Grange in Stowmarket is shaping up to be an exceptional development. Chelsea, the sales manager on site, has been instrumental in keeping me informed about the progress. She consistently demonstrates extensive knowledge and enthusiasm. Chelsea has gone above and beyond in addressing all my queries, showcasing impeccable customer service. I am thoroughly impressed with her dedication and support throughout this process.
Thank you for taking the time to share your experience.
5/5
TrustpilotVery positive experience
Very positive experience. Lucy Hanley (Aspen Grange) was very professional and knowledgeable. We were looking at 5 Initial properties but we quickly filtered them down to the one i selected. All done in a two hour mtg.
Good morning Philip, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Lucy at Aspen Grange
4/5
TrustpilotNobel Park, Didcot
Both Laurie and Chloe were incredibly professional and approachable throughout the entire process. They were always available to answer any questions I had, no matter how small, and they kept me updated at every step of the way. Their communication was excellent, they explained complex details in a way that was easy to understand, and I always felt in the loop.
Good morning Mahesh, thank you for taking the time to share your experience. We are happy to hear of the excellent service you received from Laurie and Chloe, they will be delighted to hear your comments.
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