Trusted Agent profile · Warrington
★★★★★
604 reviews across 2 platforms
66-70, London Road, Stockton Heath, Warrington, WA4 6HR
Bridgfords Lettings's office in Warrington, at 66-70, is rated 2.8 out of 5 across 604 reviews on two platforms, including 165 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warrington.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
5/5
GoogleI found the lettings staff incredibly helpful and very professional whenever I have needed to find something out or just to even ask for advice. I would highly recommend using them to anybody as the whole experience for me as a landlord has been completely hassle free . I will definitely be using them again for my next property . T A Kelly Warrington
Hi Kelly Thank you for taking the time to leave this review. I am delighted to hear that we have provided you with an excellent level of customer service and thank you for the recommendation too! Kind regards, Chris
5/5
TrustpilotI would highly rate the professional…
I would highly rate the professional approach and genuine helpfulness of Nancy Pemberton, Branch Manager, Bridgfords Estate Agents, Alderley Edge A difficult sale on my leasehold property was successfully navigated by Nancy.
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
4/5
GoogleWe were able to secure the property we’d hoped for despite being mid-lockdown and Abi at the time being alone in the office due to colleagues with COVID. We had a virtual tour of the property via video, and the paperwork was done quickly. We’ve moved from down South so seems reasonable value too!PositiveValue
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMacclesfield Branch
James and his staff at Macclesfield Branch were marvelous from day one. Always very helpful and friendly. In particular Alex helped me through what was a very stressful time, she always answered my queries and helped me to solve most of them. I would fully recommend them .
5/5
TrustpilotKatherine and Liz at Bridgfords…
Katherine and Liz at Bridgfords Lettings in Stockport have provided nothing but first class service. Found us a tenant in the first week of the property going on the market. Kept us updated throughout the whole process with constant emails, phone calls and text messages. Would highly recommend. Excellent customer service. ⭐️⭐️⭐️⭐️⭐️
1/5
TrustpilotBeyond unprofessional; like a school playground!!!!!!!!!!!!!!!!!!!
This estate agent is only interested in acting for the buyer, bending over backwards to help them, despite the fact clearly the seller was paying their fee! They do very little work to earn their commission; in fact less than average. They never answer the phone, it always goes to voicemail, no matter what time of day you telephone. They cancelled 10 block viewings because the buyer who first viewed the property demanded they did; well dodgy, because at the 12th hour, less than 24 hours before completion, Solicitor calls to say we need to sign a new contract as the buyer's name has changed!!!!!! Bridgfords failed on every count, did not keep me updated whatsoever, just constantly put pressure on as to when completion could take place, despite knowing from the outset I had to find another home to live in; demanded a survey after 3 months, despite saying buyer was a cash buyer and did not need one!!! I would not use Bridgfords ever again in any way, shape or form, and no way on God's earth would I recommend them, not even to my worst enemy!
5/5
TrustpilotLinthorpe Road Branch
Fantastic service from the Linthorpe Road branch. Sophie has been so supportive and helpful helping us apply for our perfect family home. She has kept us up to date and informed at every step. We cant wait to move in now. Thank you
1/5
TrustpilotDo not use this company
Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.
1/5
TrustpilotStafford Bridgfords
Stafford - I made an offer on a property which was accepted. I had imagined (foolishly) that the seller was prepared to sell and that I could move in within say 12 weeks - the woman from Bridgfords implied as much if not actually stating. Fourteen weeks later after Bridgfords email evasions I learnt that the seller was only in the very earliest stages of buying a new leasehold flat and that further unspecified but lengthy delays before exchange and completion were inevitable. I walked away but three months of my life have been wasted by Bridgfords and the seller. Unethical i think sums them up.
1/5
TrustpilotI was persuaded to give management of…
I was persuaded to give management of my property to Bridgfords. As Landlord, I would expect from an agent to care for my property as much as I do. However, I did not receive this level of service from Bridgfords.Very poor customer service. One mistake after the other, to start, I was introduced tenants which one of them had a CCJ registered. However, the branch manager persuaded me to accept as they had a solid guarantor.Only 3 months after the tenancy started, rent seized. At first, I was sent an email with updates every week. Rent arrears continued to accumulate, however strangely the more rent was in arrears, the less I was updated with the situation.Due to Bridgfords not chasing the rent anymore, I had no other alternative but to outsource a debt collector, of course at my own cost. Shockingly, debt collection later found that the "solid guarantor" was an 85 year old pensioner which was not in a financial position to pay for the outstanding rent.Also, during our 12 months, Bridgfords was unable to gain access to perform a property inspection, despite myself contacting the tenants and agreeing on a date - however Bridgfords had an excuse for everything.Also, I requested some repairs to be done and they did not bother to find a contractor to do the work. Again giving me excuses that "the tenants are not responsive etc..." which is not true.I am now left alone dealing with disrepairs, a possession hearing, thousands of pounds in rent arrears and an estate agency that had decided to quit management rather than find solutions.I can not express my frustration, stress and a feeling that they simply did not care are the minimum about my property.This to me was unacceptable, if I were you I would think twice before giving your property to them.
1/5
TrustpilotWorst estate agent service ever
Worst estate agent service ever, if you are someone looking to sell the house, u should definitely stay clear of them. They are always manipulating the potential viewers, coercing viewers, and pushing viewers to mortgage products they are not keen. I had several bad experiences interacting with agents from this place and I am just going to stay away from these aggressive and disrespectful agents. This review is based on my interactions with Bridgfords Chorlton and Altrincham.
5/5
TrustpilotDealt with Lauren / Emma / Nicola at…
Dealt with Lauren / Emma / Nicola at the Leigh branch. Nothing short of superb customer service from beginning to end. Actively contacted me every step of the way by phone and email. Kept me completely appraised of my home buying situation.Absolutely 5 star customer service ladies.
5/5
TrustpilotBridgfords Wilmslow Lettings…
Bridgfords Wilmslow Lettings have recently rented one of my houses out. This was done on the first viewing and the tenant moved in within two weeks. Great service thank you Daniel and Claire. Will look forward to doing business with in future.
1/5
TrustpilotDo not use this Estate agents!!!
1/5
TrustpilotOne star is being generous.
One star is being generous.Listen folks, this company is crooked, yet they still manage to stay within the law I was looking to rent a property. Saw a nice place and decided to act fast. Never heard of Bridgfords so no reason to suspect any hanky panky.Filled in the application which was emailed via docusign by a very friendly helpful lady (or so I thought.. Sent straight back and waited for reply.Saw no reason to read the small print.Immediately sent another set of documents "Keysafe" which actually said you should let them know of any adverse credit. (we had a default from some time ago) so we ticked the box and paid the £219 holding deposit.Long and short of it, they came back and said the rental could not go ahead and they would be keeping the holding deposit because we had not disclosed adverse credit before signing docusign, not "Keysafe".Beware folks, they make their money by taking deposits and not making it clear at what stage of the process you must declare your status.Do not deal with these people , personally, I should have read the reviews on here first, if you are reading this then it is likely you made the same mistake as me and never read the reviews . Spread the word, these people are bandits.
1/5
TrustpilotScam company. Will charge you for fake cleans...
Moved into a property which was uninhabitable it was so unclean. Told by the staff member we could wait for bridgfords to organise someone or pay for it ourselves. At the end of the tenancy we cleaned the property top to bottom and were charged £150 for the oven cleaning. Turns out the cleaning company is ran and owned by a manger at Bridgfords and they didn't even do the clean. We have spoken to the new tenants and they have told us they also had to pay for the oven cleaning. Scam company and a fraudulent cleaning company all in one. Avoid at all costs. Trading standards have been informed.
5/5
TrustpilotWe were blown away with the expertise…
We were blown away with the expertise and professionalism Sue and the staff from Bridgfords provided on the sale of my late father's home.The difference between them and our previous agent has been remarkable!We also appreciated the sensitivity shown to us during the sales process, this was a difficult time for us selling our Dad's home, and the care provided didn't go unnoticed.I will be referring anyone I know to them as they do a fantastic job!
1/5
TrustpilotFees when taking the house off the market
I put my house on the market with Bridgefords six weeks ago and in that time period we have only had four viewings and we've had to chase Bridgefords for feedback. They are very poor at responding to emails and phone messages. I've noticed that a number of other houses in the area have come up for sale and sold in that time period. Mainly by one local estate agent. We've decided to swap to this estate agent and take our house off the market with Bridgefords. When I've tried to do this, it's taken me two days of emailing and ringing to get a response! Then when I finally did I was told that if I take my house off the market with Bridgefords and go to another estate agents we will be liable to pay Bridgefords fees even if the other estate agents sell the house!! None of this mentioned when we put the house up for sale with them!They also said when I entered into a contract with them this was for a minimum of 26 week's. I know this was definitely not mentioned as I've been unsure about selling and the estate agent advised me to put the house up for sale for a month and if I change my mind to just take it off the market.I wondered if anyone else has experienced this?
1/5
TrustpilotBridgfords letting Newcastle under Lyme ..don’t use
Shocking experience with a house we rent out as landlords, bridgfords we’re “managing” the rental yet somehow the tenant has trashed the house and the way it’s been redocorated looks like a 4 year old did it. Contact with the office is extremely frustrating as they do not seem to know what’s going on. Seems they just take the money and have no pride in their service.
1/5
TrustpilotWorst experience ever with a letting agency!
TL/DR;So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents since last Monday 14/02/22. First, the images shown in the advert with what we actually got are two different stories, we also did our viewing online (due to working schedules restrictions) and apparently it was a MASSIVE MISTAKE because we obviously got scammed.When we moved in the house was in a state of filthy mess, the previous tenants didn't clean, the house has pilled up years of filth, dust, dirt. The otherwise advertised as ''new'' carpets had stamps and spots all over and I am waiting to see if there are also carpet beetles after finding one yesterday.We had a week to report things against the agency's inventory, which we did. Of course we reported the mess and filthiness and we were PROMISED some actions to be taken until yesterday, and in our last phone call with them they said that they are still working on our cases but it is stack between the previous tenants, landlord and a third party (which I am guessing is the deposit scheme). What we are asking is for someone to deep clean the house and get rid of the years of filth and what we get in response is that the landlord is awaiting to take the deposit back from the previous tenants to fix it? What kind of logic is this? Why are we put in the same basket with the old tenants?Time to mention that the house is also a junkyard, old forgotten devices mounted on walls, archaic light shades and a set of curtains that are reeking and are the dirtiest piece of cloth I have seen in my life.There are wires exposed, the part furnished devices I don't know when they have passed last their safety test. So the situation I am describing is this and we are asked in good willing and hope to wait for a response and not start cleaning imediately? Of course we started cleaning, because this is bordeline health and safety case, we bring with us our new furniture and we don't want to land in a house that is dirty.So I am asking, what would the agency have achieved with us waiting?Because obviously our requested has been thrown in the bin.Who tells me that we are not doing the job the agency should have done, and now they use our photographyic evidence to strip the deposit from the previous tenants?Because their photographic inventory report was lacking big time. So either they were covering the real problems so they arise later and blame them on us or the person who did the inventory is stupid.In any case, whatever they do favours the landlord, everything they do is to keep THEM safe, because their fee comes from THEM, not from two humble invidividuals who rent a property from the agency.But the hard truth, dear agency, is that YOU are the mediator and customer satisfaction comes from two different parties. You have failed to play this game when you chose one over the other. And no matter how hard I tried to keep myself from writing a review, it's been a week that I am stressing for something I shouldn't, and because I want this review to be out there for you to see that some things are serious.I am sure some people who are dealing with our case tried their best but if they were me you would have done the same and making this public.Can I ask in which redress scheme this agency belongs to so I can make an official complain to them as well?
1/5
TrustpilotBy far the worst Company on the planet. AVOID!!!!
Not to be trusted in anyway, The customer service is truly shocking, very unprofessional and they will not reply to any calls or emails, they promise you the earth and they deliver absolutely nothing, Very misleading staff, Avoid like the plague.
5/5
GoogleSpoke to isabelle at Brigefords Stockton Heath Warrington. She was very understanding and supportive and I thank her for the care and assistance in handling my case.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warrington.
