St Modwen Homes reviews

★★★★★ 5/5

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The show home at ember park…

The show home at ember park Middlesbrough is amazing, the sales team really made us feel welcome even though we are not buying for some time thanks again ember park

Ailsa · 22 June 2026

★★★★★ 5/5

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Amie was so informative and so patient…

Amie was so informative and so patient with us. We had plenty of time to discuss our ideas around moving to the area. The estate is do beautiful and so peaceful m. We feel really excited x

Robyn · 26 April 2026

★★★★★ 5/5

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New home at Glan Llyn, Newport

Bought a new house in late summer 2025. House was finished well. Snagging list had lots of little things, but they were all sorted promptly and properly. There was nothing that stopped me living in the house or cost me money so really all fine. There’ll always be little things.

Richard · 22 December 2025

★★★★★ 5/5

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Kyle, Snibston Mill Coalville

Kyle at Snibston Mill Coalville has been so helpful from start to finish. He always responds when we have a concern and always reassures us on the outcome. No matter the problem he’s always so helpful.

Josh · 16 April 2026

★★★★★ 5/5

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St Modwen- Shawfair

St Modwen- Shawfair is absolutely beautiful and 1st one in Scotland, it definitely doesn’t disappoint.

Rebecca · 10 September 2026

★★★★★ 5/5

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Best thing I’ve done

I bought my St Modwen home in 2024.. it’s the best thing I’ve ever done and I love my new home .. Fiona at Blythe Fields went above & beyond to get the move through smoothly & as quick as possible.. a few very minor snaggles but all resolved without issue .

Julie · 16 November 2025

★★★★★ 5/5

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Thank you

From our very first meeting Alison at Collier Fields has been understanding, transparent and nothing but supportive throughout the initial reservation process. Available and on hand to answer any questions that arise.

Fiona · 15 April 2026

★★★★★ 5/5

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My experience

My experience, it was wonderful buying our first home with St. Modwen homes , Kyle was great 👍, his communication excellent 👏, can't wait to buy our 2nd home from St. Modwen homes. Really appreciate the wonderful gestures and customer care towards buying our first home.

Edward · 15 December 2025

★★★★★ 5/5

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Carl is exceptional at his job

Kyle is exceptional at his job, very friendly and supportive. I cannot say much about his professionalism. I will highly and sincerely recommend him and the company (ST. MODWEN) to everyone.

John · 18 April 2026

★★★★★ 5/5

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I dealt with June at the new St Modwen…

I dealt with June at the new St Modwen Homes at Shawfair in Scotland. She was very knowledgeable, answered all my questions, showed me around the show home and made me feel very comfortable Beautiful homes and spec, highly recommended

Samantha · 18 September 2026

★★★★★ 4/5

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Improving Customer Support Services

From my experiences with the St Modwen Customer Support Team over the last year & half, things have definitely improved. Whereas it took literally months to get a problem solved (hence the 4 stars not 5), now it only takes a few (necessary) weeks.I've had the pleasure of dealing with the highly-efficient, responsive and effective Elaine Cliffe who got our requests sorted. Her team have also checked in with us during the work to ensure things have been done to our satisfaction.The team who came to the house to get the issues resolved during the past few months have been polite, informative and efficient.In particular Callum who came to do an internal fix and was professional, helpful, listened well, did the job perfectly and left not mess!The final part of the job was completed this past week and Robert too was professional, informative, maintained a tidy work situation for the 3 days of his visit and completed the job wonderfully.A super team now doing a great job. Thank you all!

Sara · 12 October 2024

★★★★★ 5/5

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Customer Service Manager Josh

The after care I have received from Josh the Customer Service Manager has been exemplary, he has gone above and beyond to help and support me in my new home. Due to my experience with Josh I would definitely recommend purchasing a St Modwens home to anyone. It is evident from the support I have received from Josh that he truly cares about St Modwen customers. Nothing is too much trouble for Josh, he has does his best to help and support me in whatever way he can. It is my first time owning a house and I felt slightly nervous about the responsibility of being a home owner, however I feel in safe hands because of the help I have received from Josh

Cleo · 3 October 2024

★★★★★ 5/5

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ST Modwen don't sell houses, it's an organic commitment on both sidethey take…

ST Modwen don't sell houses they take you on a journey and a vision for quality/home. Such experience lead to the property being purchased and not sold, meaning that there is no hard sale or sales gimmicks but an organic experience and a commitment on both sides. The personal interaction with the team, Mercedes was my first contact with ST Modwen a genuine and thoughtful agent for ST Modwen a star. To be Honest I have dealt with Dan, Will, Jake,Steve & Lee etc and I feel like I am listened to and snags are addressed. The whole experience has been positive and I am full of confidence that all snags will be put right and as a result I am able to remain calm. Thanks to the team of ST Modwen. Truly a quality product. Lucean

Lucean · 19 September 2024

★★★★★ 1/5

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Heathy wood - No GP, No school, have to pay to pick up litter from Amazon drivers and over 200 snags

There will be no GP and no school so don't let sales team tell you otherwise. St Modwen won’t quality check your home, I’ve had over 250 snags and counting, after 20 months I still have issues! Serious snags I pointed out before completion weren’t fixed, such as an out of tolerance bump in the floor, a non straight shower screen and a horrendous paint job. The painting and plastering must have been done by someone visually impaired. I have never seen such awful skirting, it’s not been sanded and there’s paint drip marks everywhere. Finally after 20 months they have repainted a lot of the house but the painters pulled my tumble dryer out and scratched my floor. St Modwen is refusing to repair the floor, blaming it on me when it was clearly caused by the mat being pulled back and the tumble dryer being dragged across the floor. It's a huge fresh white scratch, if it wasn't fresh it wouldn't be white. As of 26/03/24 I still have issues outstanding and still waiting for the painting to be sorted (almost 16 months since completion).

As of 24/01/24 I have 3 formal complaints outstanding, which I have just escalated to stage 3 because they are in breach of their own complaints procedure and have not responded to stage 1 or 2.

There was no proper handover from the initial 7 days post completion manager to the customer service team, it only happened because I kept chasing and asking what was going on.

Manipulating their reviews by asking residents to review the tradesman who sort the snagging issues!

Carpenters sent to investigate creaky floors have ruined my carpet underlay by gluing the floor and not waiting for it to dry, the foam or glue or whatever they have used has then bubbled up and stuck to the underlay causing bumps in the floor. Lifting carpet has then torn all the underlay, so yet another issue to be fixed.

You will have to manage St Modwen with countless emails, prepare to spend a lot of your time chasing them and being available for contractors, many of whom won’t turn up, or who will turn up late and then distract you whilst you’re on work calls.

I completed on December 2022 and I still have outstanding issues, how they got the title of 5* house builder I will never understand.

They forgot to build a wall between mine and my neighbours properties, the workman that turned up to sort it thought it was OK to smoke on our driveway and leave their cigarette butts behind, either on the driveway or in our recycle bin. It took 3 emails to previous customer service manager to get a response and then he just gave a lukewarm ‘sorry’, with absolutely no accountability. Previous customer service manager then suddenly disappeared and reappeared on Emmerdale so no wonder why he couldn’t be bothered to do his job, he was never interested in customer service and it makes you wonder who St Modwen is employing!

Ruined our garden with the wrong levels and then took months to sort it out, having closed it as no issue initially. The garden was all bumpy and so the turf had to be removed, the soil levelled and then the turf put back, it's now all dead. How can a company get away with this? I’m not the only plot this has happened to, there has been a complete lack of oversight by St Modwen on any of the work their contractors are doing.

Bathroom ceiling had to be taken down and rebuilt as it was out of tolerance, contractor damaged my toilet flush and I had to argue to get it replaced, I'm currently waiting on this.

Make sure you keep a copy of sales spec as wrong spec items have been put in plots e.g. Wrong staircase.

Failed to install a piece of equipment that stops the draught coming from outside into the kitchen via the extractor. Initially the 7 day checks manager did his utmost to avoid looking into the issue, only when I got someone from customer service was I able to get it investigated, sure enough the equipment was missing but it took me weeks and weeks of calling to get it sorted, this should not have been my job to do, it should have been St Modwen but they never proactively manage anything.

Countless problems with scratched windows and patio doors not adjusted properly so draughts are present. Front door not installed straight, now on 3rd or 4th visit and glaze tech have sent St Modwen a report but I’ve heard nothing further so this will no doubt be another issue to chase up!

They have made what should have been a happy time in our lives, very stressful.

I have wasted so much time dealing with this company and haven’t had any compensation at all! It’s sickening to think that you given them hundreds of thousands of pounds and expect a quality home but this is not what you get. They have given compensation and good will gestures to other buyers who have also had countless problems but not to me, it’s disgusting. The amount of time I have spent dealing with them, they should owe me hundreds of pounds

Kara · 18 September 2024

★★★★★ 5/5

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Snibston Mill - Kyle

My wife convinced me to check out St. Modwen Homes at Coalville. First, I was reluctant but then, after much persuasion, I gave in. Drove down to Snibston Mill and was welcomed by Kyle. Such a a great gentleman. We literally was with him all day trying to get an DIP, reservations and all other paperwork done. Kyle was so helpful, very patient, took us through everything we needed to know, showed us around the development and even helped us to get better offers. I’ve visited lots of development, never been so treated like the way Kyle. Man knows his stuff and made sure we got to the point where he was certain that we were good to go with the desired property. Man’s really great at what he does. I believe we’re going to have a smooth journey with St. Modwen homes all thanks to Kyle at Snibston Mill. I totally recommend!

Fateru · 7 September 2024

★★★★★ 5/5

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St Modwen Homes Customer care team

After moving into the Glan Llyn Estate there were a few snagging issues which Josh and his team (John & Callum) rectified to a high standard. They have been a very approachable, friendly and helpful team. Thank you!

Alex · 7 January 2026

★★★★★ 5/5

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Excellent Handyman Services from Richie

Outstanding HandymanRichie did an amazing job fixing various issues around my home. He was professional, efficient, and his work was top-notch.His attention to detail was impeccable, as he successfully identified and addressed underlying mould issues with the skirtings. He also did a fantastic job redoing the silicone around the house, ensuring a neat and professional finish. Additionally, Richie's skill in patching wall holes and painting was evident in the flawless results.I was particularly impressed with Richie's professionalism and efficiency. He arrived on time, communicated clearly throughout the process, and completed the tasks within the agreed-upon timeframe. His expertise and dedication were truly commendable.I would not hesitate to recommend Richie's services to anyone in need of a reliable and skilled handyman. Thank you for your excellent work, Richie!

AB · 26 August 2024

★★★★★ 5/5

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I attended Woodcroft Park and spoke to…

I attended Woodcroft Park and spoke to Brenda. The standard of service and knowledge was outstanding and made me want to buy a house. Thank you for your time and assistance.

Cjw · 28 February 2026

★★★★★ 5/5

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Exceptional Customer Service!

I felt compelled to write a second review for St. Modwen Homes because their customer service has been nothing short of excellent, even 9 months after moving into our new home. From the very beginning, the experience has been smooth and stress-free, and the ongoing care we’ve received is truly impressive.A special mention has to go to Josh Beasly, who has consistently gone above and beyond to ensure that any issues, no matter how minor, are resolved promptly. His commitment to customer satisfaction have made us feel valued and well taken care of.We absolutely love our new home, and it’s comforting to know that St. Modwen’s after-sales service is just as exceptional as their home-building quality. When comparing to previous experiences with other developers, it’s rare to find a company that continues to provide such outstanding support - long after completion. Thank you, St. Modwen, and especially Josh, for making our home-buying journey such a positive experience. We couldn’t be happier with our home and the ongoing care you’ve provided!

Aled · 7 August 2024

★★★★★ 5/5

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Simon at Glan Llyn is a really nice…

Simon at Glan Llyn is a really nice man.He is very helpful to get the right property and very honest about his products as well.Unfortunately I couldn’t book what I wanted because someone else have taken it before me.Would recommend Simon 100%

Dr · 17 November 2025

★★★★★ 5/5

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Olivia Jackson and Nathan

We just purchased our first new build from St Modwen Homes and had the best experience we could have asked for. We moved from Guernsey to the UK and therefore were unable to come and visit our plot whenever we wished, but Olivia went above and beyond from the minute we reserved the plot to the completion day, ensuring that we are kept up to date with the progress of our property and ensuring that we are provided with all the information and assistance we need. Unfortunately, we had to delay our move into our new property for a month after the completion date, and we were only able to come and visit the property over the weekends. We had some parcels delivered to the property which the postman left outside the front door, but Nathan and his site team were so helpful at offering to put them in the house for us and even offered to take all of our bins away while we were waiting for the bins from the council. Even after we moved in, the service we have received from the team has been amazing. We can’t fault the property, service or the team. From all the developers that we have seen, St Modwen is the best you can have for your money.

Lucija · 31 July 2024

★★★★★ 5/5

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Josh Beesley, Stillwater

I just wanted to give Josh Beesley a well-deserved call out for being absolutely amazing. Honestly, Josh has been fantastic helping to resolve all our snags, queries, etc since we moved into our beautiful new home in Stillwater 8 weeks ago. He is always really responsive, friendly, helpful and just fab! I am so happy to have dealt with Josh, his customer service is second to none and he has gone above and beyond for us, for which I am truly grateful. Moving is a stressful time and he has removed a lot of the stress from it. Plus he genuinely really cares about his customers. I’ve dated the review today, 30th July, but the top drawer support has been the same ever since we moved in. Well done Josh and thank you so much for all your continued help and support. You’re awesome.

Karen · 30 July 2024

★★★★★ 5/5

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Good house plans

I enjoyed looking at the house designs and Carl was very informative. I particularly liked the 2 bed newson design, it is more in my budget.

Graeme · 31 March 2026

★★★★★ 5/5

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Buying our home with St Modwen has been…

Buying our home with St Modwen has been an absolute pleasure. From the start with Simon and Toni at the Glan Llyn office. In constant contact updating us about the progress of our house. Putting us in touch with mortgage advisors and solicitors. We thought buying a house was going to be hard work. But they made it easy and enjoyable. Any questions were answered quickly and honestly. They both have a great knowledge of their job.The loveliest nicest people. Then to progress meetings at the house with Matt the site foreman who again was very friendly and in contact throughout. He told us he would rather have someone ask for something no matter how small and fix it. Than us look at it for the next ten years wishing we had. To when we actually moved in to our stunning new home. Where we met Liam and Josh on the customer care team. Any little issues we had. Which is all we had and is to be expected with a new property were dealt with straight away. In constant contact with updates. Very friendly and approachable. The whole experience has been amazing and we cannot thank all of the St Modwen team enough. Including the contractors behind the scenes who you never get to see. But built our home to a great standard. Thank you all so much from John and Nicola at Deepwater Drive. Highly recommend for anyone buying a new home.

John · 21 July 2024