Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst agency .
The worst agency .. I had a viewing yesterday and I went to see the flat with my wife and my 6 months old babe ,and my agent Lewis Impleton , probably he hasn’t so happy with that , he tried to avoid answer my question, very poor customers skills , he wasn’t even showing me the house , not talking at all .. probably you could see he was not interested to rent the flat to me from the first moment .. after that i told him I was happy to rent the flat and I have everything had they need .. while allAnswer was been answered next day was asking me again the same question by email . .. his email very unprofessional, he was like writing to a friend .. never mind after all that , not answering to me for 2 days , I had to email him again and after the reply of him was that the flat it’s been gone .. that all , didn’t even ask me if he can show me some other properties that are still on the market..
Gio · 14 March 2024
Agent replied · 24 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 1/5
GoogleFor the past three months, Winkworth Southfield has displayed "Under offer" signs outside my flat and my elderly upstairs neighbour's apartment, despite neither of us having anything to do with them. This has caused significant distress, particularly for my neighbour who rents her flat and is now worried the council is trying to evict her.
I have contacted Winkworth Southfield on multiple occasions over the past three months. While they apologise and assure me they will remove the signs, no action has been taken. They seem unsurprised by the mistake, offering no explanation or genuine concern.
This situation is unacceptable. The misleading signs are not only inaccurate but also causing emotional distress to my neighbour. I urge Winkworth Southfield to immediately remove the signs and address the concerns of their residents with professionalism and respect.
Craig · 28 February 2024
Agent replied · 25 October 2024
Hi Craig, thank you for getting in touch. I am very sorry to hear about you and your neighbour's experience. We do our best to ensure all boards go up in the correct places and are accurate. It sounds like this one may have gone astray, likely due to human error, for which we apologise. Please can you get in touch to let us know where in Southfields the board is so that we can ask our board company to remove it urgently?
As we do not yet know the location or the specifics of any previous contact we cannot yet work out why, if the board is inaccurate, it has not been removed previously. Once we have more information then we can look into what has happened in more detail to ensure it does not happen again.
★★★★★ 1/5
TrustpilotPlease avoid them. Reclaiming our deposit has become a lengthy and arduous process
Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.
W · 22 February 2024
Agent replied · 24 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotGreat team!
Aaron, Shaun and the team at Winkworth worked to hard to find our family the perfect short term rental solution. They were responsive, helpful and genuinely cared about meeting our needs. Thanks team for making what could have been a very stressful time, as smooth and easy as possible!
Jodie · 11 November 2024
★★★★★ 1/5
TrustpilotWorst Ever
My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!
Tong · 19 February 2024
Agent replied · 24 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
GoogleI had a fantastic experience with Winkworth Southfields, especially thanks to Sofia, who was absolutely brilliant throughout the whole process. She was super efficient, quick to respond, and incredibly helpful, within a very short time, …
Sab · 17 April 2025
★★★★★ 5/5
TrustpilotSelling made easier
Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help
Shirley · 23 January 2026
Agent replied · 20 March 2026
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleWe recently bought our new house with Winkworth
Adam and the whole team at the Southfields office were very accommodating to our requests, always willing to help and find solutions based on their expertise with previous clients. What we most appreciated from them was, pushing the sale forward, keeping all parties informed and offering to help -and to chase- other parties that were not being as promptly as they were.
All in all, we have a very positive experience throughout .
Thanks Adam, Doug and the team for your work during the last 2 and a half months.
Beatriz · 26 October 2022
★★★★★ 5/5
TrustpilotI have just re let my apartment
I have just re let my apartment through the Kensal Rise Office who have been managing my property for 2 years. Aaron and his team were fantastic and managed a turnaround in record time resulting no loss of rental revenues. The process was extremely efficient and very re assuring. They went above and beyond my expectations. Totally recommend.
Alison · 29 March 2021
Agent replied · 24 October 2024
Afternoon Alison. Thank you so much for sharing your positive experience with Winkworth Kensal Rise. All of the Winkworth offices are independently owned and operated and Aaron and his team are truly dedicated to providing the best service possible for their clients. It is excellent news that you felt they exceeded your expectations and are delighted that you would recommend Aaron and his team to other potential clients. Wishing you all the success with your property moving forward. Kind regards Winkworth Client Services
★★★★★ 5/5
TrustpilotGreat experience with Winkworth
We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.
Lucas · 6 September 2024
★★★★★ 5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Katie · 3 March 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleGreat experience working with Jess at Southfields Winkworth. Thank you for all your help along the way. We are delighted with our new home
Fiona · 16 January 2026
Agent replied · 17 April 2026
Hi there, thank you for your 5-star review.
We’re really pleased to hear you had a great experience with Jess at Winkworth Southfields. We’ll be sure to pass your thanks on to her.
Congratulations on your new home, we hope you settle in quickly and enjoy it.
★★★★★ 5/5
GoogleElle has been proactive from the start of our search for a rental property, contacting me immediately with a property she thought may be suitable and following up with early details and eventually a site visit. She is enthusiastic, knowledgeable about the area and charming. Thank you Elle!
Ros · 25 September 2024
★★★★★ 1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
Karen · 26 May 2026
★★★★★ 5/5
TrustpilotHighly Recommend!
As first-time landlords, we couldn’t have asked for a better experience with Winkworth. The whole team has been absolutely fantastic, friendly, knowledgeable, and always approachable. They’ve made the whole process smooth and stress-free, and are always happy to help, even by sharing contacts for trusted local tradesmen when needed. It’s been a pleasure working with them, and we feel in very safe hands. Highly recommend!
A · 28 September 2025
★★★★★ 5/5
TrustpilotProfessional and friendly
I rate Winkworth Kensal Rise very highly and have let my flat with the company for many years now, as I know I will be getting uncomplicated, efficient, fair and friendly service from a team of specialists. I find Director Aaron particularly helpful. They are great at finding trustworthy, respectful tenants and guiding me through the layers of paperwork.
KO · 1 December 2025
★★★★★ 1/5
GoogleWe live in very pricey property managed by Winkworth, but are treated like this flat was given to us for free and we need to bow our heads and when dealing with issues at the property and to be quiet.
We are hugely mistreated by the letting agents. From the time we entered our flat, there have been a number of issues and with a new property you don't expect that but ok.. things happen.. and it's ok if things are being dealt with properly. Unfortunately this is not the case with this agency. The last 2 major issues, one of them - from the 2 bathrooms in our property, one has not been in use for 10 months now as things are broken by the poor manufacturing and we are chasing the agents to sort the issue, in mean time three 3 people changed for that working position so who to talk to??
When we complained to the current letting manager, he told us - if you dont like it, leave the property, the landlord will agree. Is that the way to deal with the problems? If you going to complain, then leave??? Should we pay so much for the property and not using one of the bathrooms for months and months, and expecting things not to be sorted??
Other major issue: For the whole day we don't have any running water at our property, the letting agent after all day no one coming and sorting the issue, no one contacting Thames water, came and left 10 packs with packed water in the hallway!!! What are we supposed to do with that?? Wash ourselves? Flush the toilet?I really don't know how this agency is still in business. As a tenant, I am hugely disappointed by the way we are treated for the last 3 years. I think that people renting flats are hugely being mistreated by the agents if you raise issues that you have. Perhaps if you are selling a flat, the treatment is different. It shouldn't be like this.
T · 26 October 2023
Agent replied · 25 October 2024
Thank you for your review.
I am sorry you are disappointed with the service you have received.
We understand you have experienced several issues at your property to date. This has somewhat surprised us as the property was brand new when you took possession. We are also responsible for manging 8 other properties in the building and, over the course of your tenancy, we have not received as many reports or request for contractors to attend for those as we have for yours.
On each occasion we have received reports from you we have endeavoured to arrange for a relevant contractor to visit, inspect and quote for repair in a timely manner. There have been, on occasion, recurring issues which we have sought to remedy by arranging for a relevant contractor to revisit. Based on the correspondence with your property manager we believe we have acted promptly on each occasion and have done what we can to help to the best of our ability.
During this time, your fixed term tenancy was due to expire. As there had been several issues at the property we anticipated and would have understood that you may not wish to renew. However, after reaching out to both you and the Landlord a renewal was agreed suggesting that you were indeed satisfied with the property.
It was after this renewal that, after receiving further emails and calls regarding maintenance issues, we thought it would be a fair and reasonable thing to offer you the opportunity to vacate if you were not satisfied. This was intended as a good will gesture as a renewal was only recently agreed and would also allow the landlord the opportunity to address the maintenance issues at the property whilst it was vacant.
Regarding the water supply at the property, we were first notified of an issue from another tenant in the building at 08.27 on Friday 18th November 2022. A second report came in from another tenant at 08.33 at which time we recognised that this may have been an issue with the whole building rather than an individual property. We immediately informed the block management company responsible for maintaining the building as well as all tenants by email at 09.07. Contact was also made with Thames Water who suggested it might be a result of works happening nearby. Working in conjunction with the block management company it was established that this was not the case and the block management company arranged for staff to attend. Regular updates were provided throughout the day as the investigation continued to find that there was an issue with the water pumps supplying the building.
Working outside of our remit as property managers and not block managers, and outside of normal working hours, we continued in trying to help resolve the matter and provide regular updates. As it approached 12 hours since the first report of an issue with the water supply, our staff delivered bottled water to the building to ensure there was, at least, drinking water available. We are sorry that this was not well received.
As the block management company was closed over the weekend and there was only access to an emergency out of hours service we continued to try and assist by arranging contractors to re-attend and managed to find a temporary solution to ensure water was being supplied to the building. On the following Monday 21st November 2022, the matter was handed back to the block management company and to our knowledge the problem was resolved.
As you can see from the above, we believe we went above and beyond in our capacity as property managers to correspond with and assist the block management company who are ultimately responsible for matters relating to the building as a whole. Regular communication was provided throughout and a gesture of providing drinking water was given.
We are sorry you were not satisfied however we believe the service level was more than satisfactory.
★★★★★ 5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
M · 27 April 2026
★★★★★ 5/5
TrustpilotEfficient, professional service
Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.
Alison · 27 May 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotEfficient and friendly agents
Guy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
Sterling · 11 May 2024
★★★★★ 5/5
TrustpilotA* for Aaron
Aaron assisted us with selling our flat. He was professional, extremely knowledgeable on the local market and a pleasure to work with. The photos that were arranged for us were also excellent. Aaron kept us informed during the whole process. I wouldn't hesitate in recommending Aaron, or Winkworth, to anyone looking to market their property.
H · 5 November 2020
Agent replied · 24 October 2024
Hello H, Thank you for your review, we're delighted to hear of your experience here and pleased at the excellent service you've received.
★★★★★ 5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
Drew · 1 March 2022
★★★★★ 5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Ben · 11 July 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleI had a great experience with Winkworth and Elle Moore who helped me and my partner find our lovely new apartment last month. Elle made the process really easy and smooth - prompt communication and support with all our questions throughout the process. Thank you!
Sophie · 27 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
