Trusted Agent profile · Wandsworth

Savills Wandsworth reviews

4.2

★★★★★ Great

2,012 reviews across 2 platforms

12 Huguenot Place, London, SW18 2EW, Wandsworth, SW18 2EW

Part of Savills, see every office.

Savills's office in Wandsworth, at 12 Huguenot Place, is rated 4.2 out of 5 across 2,012 reviews on two platforms, including 195 Google reviews rated 5.0.

Google logo

5.0 / 5

195

Reviews on Google

This office

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1,817

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Google

just done a deal through them, really good service. Our agent Matt is always responsive and helpful. The best thing is , when we were viewing property with other estate agencies in early stage ,Matt would still call us to catch up but never sounded forceful.

Shun · 26 October 2022

Agent replied · 25 October 2024

Dear Shun, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

5/5

Google

Working with Matt, Sophie & the whole team at Savills Wandsworth was a great experience. They were able to recommend an excellent solicitor and were superb at keeping us up to date with progress with really clear comms. We only wish we had appointed them sooner.

Cherlaine · 26 October 2022

Agent replied · 25 October 2024

Dear Cherlaine, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

5/5

Trustpilot

Great service - thank you!

Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!

H · 14 September 2022

Agent replied · 22 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh

1/5

Trustpilot

Amateurs.

Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.

Richard · 21 September 2024

5/5

Trustpilot

A totally different letting experience!

I dealt with Euan Williams and Iona Paloka at Savills Maida Vale. They were absolutely incredible - diligent, friendly and so efficient. They nailed my property search from the word go and helped me sign the flat of my dreams. I cannot recommend this office enough, far superior to any other estate agent I have ever used.

Sophie · 8 February 2021

Agent replied · 22 October 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Google

I’m just about to complete on my first home and can’t fault savills, in particular Matt Jacques for his help throughout the process. Always incredibly polite helpful and responsive, going above and beyond helping chase down specific requests from solicitors, and being accommodating for viewings, extra checks etc. Would definitely recommend - thanks Matt!

Gaby · 27 June 2024

5/5

Google

I've had an amazing experience with Savills Wandsworth office, especially liaising with Eve. It was the first time I was renting my own flat and Eve went an extra mile from day one up to the keys collection and even after moving in just to ensure I was pleased and comfortable. The whole process went smoothly and stress-free.

Ola · 26 October 2020

Agent replied · 25 October 2024

Dear Ola, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.

5/5

Google

Poppy was wonderful when selling our flat in Wandsworth, she was proactive, knowledgeable and kind - she even came to the flat between meetings to let me in when I had locked myself out! Forever grateful. Drew was also very helpful in his frankness and knowledge of pricing our property correctly, they definitely know the local market better than their competition!

A · 27 October 2019

Agent replied · 25 October 2024

Dear Alice, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Trustpilot

Personable and Friendly

Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.

M · 8 July 2022

Agent replied · 22 October 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael

1/5

Trustpilot

Appallingly Letting Service

After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.

Alison · 26 November 2023

Agent replied · 22 October 2024

Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Marcus was exemplary

Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.

Sarah · 10 February 2022

Agent replied · 22 October 2024

Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus

5/5

Trustpilot

Great service from Graeme and David

Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.

Mustafa · 21 September 2020

Agent replied · 22 October 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Google

Recently sold my flat with Savills. Excellent service and results from Benedict and the wider team, credible viewings within 24hrs of listing. I would highly recommend if you’re looking to sell in the local area.

Chesney · 24 September 2025

Agent replied · 23 December 2025

Hi Chesney, Thank you for taking the time to review the Wandsworth office - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.

2/5

Trustpilot

Terrible communication all around

Terrible communication all around. Our entire tenancy was meant with poor service and they rarely got back to us unless chased.

Customer · 22 September 2026

1/5

Trustpilot

Shocking company to do business with

Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.

Peter · 16 November 2023

Agent replied · 22 October 2024

Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.

5/5

Trustpilot

Many thanks to the team at Savills

Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.

Sanderson · 18 April 2021

Agent replied · 22 October 2024

Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team

5/5

Google

Charlotte, Zoe, Eve and Olivia were all a great help in letting my property. As a landlord currently working overseas I was dependent on them for nearly every step of the process and they all delivered. Charlotte even went a true extra mile in helping remove an unwanted mattress ahead of the new tenant checking in! A first class service.

Will · 27 October 2019

Agent replied · 25 October 2024

Dear Will, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

5/5

Trustpilot

Thanks Jess

Fantastic service from Jess Exley whilst I was looking for a new apartment. From the initial conversation to her timely follow ups, I enjoyed working with her. She went over and above to ensure that the needs of a customer we’re met. Thank you Jess for all of your help and assistance.

Yugan · 5 November 2021

Agent replied · 22 October 2024

Thank you, it was my pleasure. I know that moving house can be a difficult time so it’s great to hear that I made it that little bit smoother for you. Regards,Jess

5/5

Trustpilot

A far superior experience to other property managers

Our landlord changed managing agents during the course of our tenancy and the difference since Tami Falzon has taken over the property management is staggering. Tami and the team are professional, polite and quick to find solutions. The contacts Savills uses for maintenance do work of a high quality and have, without fail, all been very helpful and friendly.

Jessica · 27 February 2024

5/5

Trustpilot

High praise for Fiona

Fiona is fantastic - always goes above and beyond to help. Very responsive and reliable. Truly a pleasure to work with

Georgiana · 21 June 2024

Agent replied · 22 October 2024

Thank you for taking the time to review our service, Georgiana - feedback is always incredibly helpful.I’m delighted that we mret your expectations.

5/5

Trustpilot

Five star for Atticus

I rented a property from Savills, and the previous tenant left it in poor condition. There were minor issues and broken parts that I was not properly informed about before I moved in. However, my property manager, Atticus, took the issues seriously and resolved them promptly. She was also very responsive to emails and phone calls. Overall great experience and would definitely choose Savills again.

J · 12 October 2023

5/5

Trustpilot

An impressive show of excellence

An impressive show of excellence, professionalism and expedience delivered in a friendly manner. Thank you Emma for your fantastic work in facilitating a smooth purchase of an incredible house. A refreshing experience to say the least! Keep up the excellent work!

Dr · 20 February 2023

Agent replied · 22 October 2024

Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home!Regards,Emma

5/5

Google

Rented through Savills this year and found Gosia to be extremely helpful in getting the deal through she went way beyond what could have been expected and answered all our concerns.

Tony · 24 October 2025

Agent replied · 23 December 2025

Such a pleasure Tony. Wishing you well in your new home.

1/5

Trustpilot

READ THIS if you're renting from Savills.

It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.

ZC · 31 October 2023

Agent replied · 22 October 2024

Hi Zach, we would like to hear more about this so we can ensure we maintain the level of standards our customers expect from us. If you'd like, please send further detail to socialmedia@savills.com so we can investigate appropriately.

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