Trusted Agent profile · Wandsworth

Savills Clapham reviews in Wandsworth

4.2

★★★★★ Great

2,057 reviews across 2 platforms

57 Nightingale Lane, London, SW12 8ST, Wandsworth, SW12 8ST

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Savills's office in Wandsworth, at 57 Nightingale Lane, is rated 4.2 out of 5 across 2,057 reviews on two platforms, including 250 Google reviews rated 5.0.

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5.0 / 5

250

Reviews on Google

This office

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1,807

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Trustpilot

We are currently renting a flat managed…

We are currently renting a flat managed by Savills, and our property manager, Angus, has been very helpful throughout the tenancy. He is responsive, solution-oriented, and usually gets back to us promptly. We are very pleased with the support Angus has provided as our property manager.

Abdullah · 23 August 2025

5/5

Trustpilot

A seamless, friendly, professional service

Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.

TW · 30 January 2021

Agent replied · 22 October 2024

Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.

1/5

Trustpilot

Dont trust these guys they will lie to…

Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence

Thomas · 29 January 2021

Agent replied · 22 October 2024

We are very to sorry hear this, if you'd like please email further details and your contact information to socialmedia@savills.com so we can investigate.

1/5

Trustpilot

Absolutely ‘don’t give a dam’ attitude’…

Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.

P · 27 January 2021

Agent replied · 22 October 2024

Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.

5/5

Trustpilot

Most professional and supportive!

John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!

Noura · 9 May 2023

Agent replied · 22 October 2024

Thank you, it was our pleasure, Noura. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,John

1/5

Trustpilot

Disgraceful

The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help

Katie · 19 January 2021

Agent replied · 22 October 2024

We are very sorry to hear about your experience, if you'd like could you email further information and your contact details to socialmedia@savills.com so we can investigate?

5/5

Trustpilot

Very supportive property manager

Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.

Eefke · 22 February 2022

Agent replied · 22 October 2024

Thank you for your kind feedback. I am glad to have been able to assist you. Please feel free to get in touch if there is anything else I can help with.Regards, Rebecca

5/5

Trustpilot

It was a pleasure working with Chris

It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.

Razvan · 14 June 2021

Agent replied · 22 October 2024

Thank you, Razvan, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

It was a long process selling the flat…

It was a long process selling the flat but it worked out well in the end. Thanks Sholto.

Helen · 16 December 2024

2/5

Trustpilot

Pompous clowns

Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.

Ian · 9 July 2022

Agent replied · 22 October 2024

We are sorry to hear of your experience, we pride ourselves on good customer service and would like to find out more about this. If you'd like, please email the details of the office you dealt with so we can investigate. Email is socialmedia@savills.com.

1/5

Trustpilot

Please don’t use this company

Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!

Mr · 23 December 2020

Agent replied · 22 October 2024

We are sorry to hear this, if you like could you email us further details and the office/contact you were dealing with we can investigate this. Email: socialmedia@savills.com

5/5

Trustpilot

Ryan

Ryan was so helpful, very professional and had excellent communication with us throughout this process!

Saskia · 20 April 2023

Agent replied · 22 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Ryan

5/5

Trustpilot

Great experience with Oliver

I have had a great experience over the past few years with the professionalism the Savills team has provided, especially during Covid. My current property manager Oliver Hudson has been nothing but pro-active, professional, and helpful in dealing with issues related to my property.

Ian · 16 July 2023

5/5

Google

We have been absolutely delighted with the service we received from Helen Hammond at Savills over the sale of our family home. Her communication was excellent, her advice sound, and she steered the whole transaction with tact and efficiency. We wouldn't hesitate to recommend her and the rest of the Savills team.

Kate · 26 January 2024

Agent replied · 22 October 2024

Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

1/5

Trustpilot

I am writing in regards to a viewing appointment

I am writing in regards to a viewing my partner and I had arranged last night (28/10/2020 - 16:45)We arrived at the property at 16:50, exited our vehicle and looked around the property. We found no agent available. At 16:55 i called the mobile of the agent we were meeting, there was no answer, I then rang the Savills office and was put on hold while the agent contacted the on site agent. The lady at the office was unable to contact the onsite agent and advised us she would ring us back. Once this agent was contacted (17:00) we were advised that the onsite agent had stayed until 16:55, if this was the case I'm shockedthat we did not see them while we were at the property. We were also told that the agent was too far away to come back to ourselves, the agent must be quite the driver to manage this with in 5 Mins. The agent at the office advised us that all viewing appointments are asked to be on time, I do understand this but perhaps some leniency could be practised, as the appointment we were offered was in working hours, with 3 persons having to leave work early and travel to the property. The agent at the property clearly luckier than ourselves in their journey home at avoiding traffic. We received no call from the office or onsite agent to ask our whereabouts either. In all our first experience with Savills seems to be rather poor, dishonest and quite patronising.

Jen · 29 October 2020

Agent replied · 22 October 2024

Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.

5/5

Google

Fantastic service from David Stafford at Savills, Clapham re. Selling my apartment in Clapham South. I was impressed with David’s in-depth knowledge of the local market, and the fact that he was happy to have an honest conversation with me around price and what the market was doing. David and all of the Clapham office were super responsive to phone calls; gave me quick updates after each viewing (which I found very helpful), and worked hard to support the transaction right through to completion. A would thoroughly recommend their service if you’re thinking of selling.PositiveResponsiveness, Professionalism

Bernadette · 23 October 2020

Agent replied · 22 October 2024

Dear Bernadette, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

5/5

Google

Since switching to Savills, I have been really impressed with the constant energy and enthusiasm of David Stafford to get us under offer and through to completion. He has always been honest about the direction of the market and selling strategies, he has gone out of his way to find and qualify buyers, and has been fantastic in driving us though from offer to completion. I see David and Savills as a trusted advisor and I would recommend to other sellers to pay a little more commission to get a far superior customer experience. It is very much a case you get what you pay for!PositiveQuality, Professionalism, Value

Max · 23 October 2020

Agent replied · 22 October 2024

Dear Max, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

5/5

Google

We recently completed the sale of our house in Tooting with the help of David Stafford at Savills. Right from the start we were impressed with the professionalism of the team at Savills, who all pulled the stops out to secure us a sale at price we were happy with. David in particular was diligent, patient and helpful throughout the process. He was always on the ball and we always felt the process was being managed efficiently. He was able to turn around the sale in incredibly good time despite all the usual challenges that were thrown up! Would highly recommend.

Mike · 23 October 2020

Agent replied · 22 October 2024

Dear Mike, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Google

The team at Savills were great, and dealt with our house sale expertly. All communication was professional and any queries were responded to promptly and efficiently. I really felt like I was in safe hand with Savills. Their knowledge of the market, both locally and further afield meant that we had the best advice when we needed it most. The whole team were excellent, but Helen Hammond who was our main point of contact and dealt with our sale and lead us through the process giving us an exceptional service. Thoroughly recommend.PositiveResponsiveness, Quality, Professionalism

Carole · 23 October 2020

Agent replied · 22 October 2024

Dear Carole, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.

5/5

Trustpilot

Professional team offering a personal service throughout the purchase process.

The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.

David · 6 June 2023

5/5

Trustpilot

I’m incredibly pleased with the service…

I’m incredibly pleased with the service I received from Antony Cherriman at Savills in connection with the sale of my apartment.From finding potential buyers and helping me negotiate an ideal contract, he was always available and communicated how each part of the whole process would move forward. He also profoundly understood the need to reasure me that the process was going according to plan.Beyond his expertise and professionalism, he was very kind throughout the process. He answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.I’m so glad I chose Savills for my real estate process. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for top-notch real estate services!

Charlotte · 11 April 2024

1/5

Trustpilot

Savills have been our letting agents…

Savills have been our letting agents for the house that we rented for 12 years and now we have moved house this has been the worst experience we have ever had! We have had to fight to receive our bond money back from them and agreed payments for improvements that we have made to the house. They employ young people with posh accents and no idea what they are doing, they ignore phone calls and emails and there only concern us not upseting the guy in the village in case they loose out on a free shoot day!!!! They sell themselves as a high class estate agents but they are really just poorly run by an old boy network so steer clear of the rural lettings if you want a quiet life. Would not recommend at all!!!!!!

Jayne · 13 October 2020

Agent replied · 22 October 2024

Thank you for your feedback. We take it very seriously so could I ask you to get in touch so that we can discuss your concerns in full? Please email us at socialmedia@savills.com.

1/5

Trustpilot

Absolutely appalling sale experience

Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.

Anne · 9 October 2020

Agent replied · 22 October 2024

Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.

5/5

Trustpilot

Byeways - Thorpe-le-Soken

We have just exchanged contracts on our home, which will be our ninth move in order to downsize as we are now in our eighties. We first engaged a local agent and after virtually no interaction or feed back for months, we then engaged Savills and met Mr Jeremy Kemp. Jeremy’s professional and frequent reassuring advice proving not only financially beneficial but calming in a very difficult and protracted period, due to the Covid pandemic and our reticent buyer being in Iran, Luxembourg and Germany during negotiations. We are extremely grateful for the personal and first class attention that we have received and would always highly recommend Savills.

Maureen · 4 October 2020

Agent replied · 22 October 2024

Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.

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