Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience with John D Wood Wimbledon
We recently completed the purchase of a flat in Wimbledon through John D Wood & Co and had a very positive experience from beginning to end.
A particular thank you goes to Peter Woods, who was excellent throughout the transaction. He was always professional, approachable and responsive, communicated clearly with us and was very helpful whenever we needed information or something needed to be followed up. Buying a property inevitably involves moments when you are waiting for different parties to do things, so having someone who communicates well and helps keep the process moving makes a real difference.
I would also like to thank the wider Wimbledon team. Everyone we dealt with was friendly and helpful, right through to completion and the collection of the keys.
Overall, we felt very well looked after and I would have no hesitation in recommending Peter and the John D Wood Wimbledon office.
Norayr · 6 September 2026
★★★★★ 5/5
TrustpilotCannot recommend Julian Denson highly…
Cannot recommend Julian Denson highly enough for his help with my family house sale - very grateful for the professionalism and care taken over this sensitive issue
Frances · 6 October 2026
★★★★★ 5/5
GoogleWe had a fantastic experience working with Chris Mizen and his colleagues at John D Wood & Co Southfields branch. Throughout the sale process, Chris remained consistently helpful, professional, and incredibly patient.
At every stage, he was proactive in finding solutions, keeping us informed, and going the extra mile to make sure things kept moving forward. It really made a difference knowing we had someone reliable and supportive on our side.
Highly recommend Chris Mizen to anyone looking for an estate agent who genuinely cares about their clients and gets things done.
Ozgur · 2 August 2025
★★★★★ 5/5
GoogleTenacious, friendly, honest, down to earth and actually lovely to work with. I can’t recommend Chris and team enough. Lewis has been a superstar in getting our sale over the line in difficult circumstances. Thank you.
Gill · 16 November 2025
Agent replied · 16 April 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe’d like to thank Chris, Jack, and Lewis at JD Wood for their professional, diligent, and courteous service. Of the five local estate agents we invited for an appraisal, they impressed us the most with their approach and expertise. From marketing to sale, they kept us informed at every step, making the process straightforward and stress-free. We recommend them to any buyer or seller.
Kevin · 24 December 2024
Agent replied · 9 December 2024
Thank you Kevin for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotMice infestation by a John D Wood managed property
I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road.
I was a tenant at the property for two years and am sharing my honest experience…
Repeated mice infestation
During my tenancy, my young daughter and I experienced three separate episodes of mice infestation, including mice regularly appearing in our living space and kitchen.
Despite repeated requests for help, I was at times ignored for weeks. On one occasion, pest control attended to remove a dead mouse from our kitchen. They advised that entry points needed to be properly sealed to prevent recurrence and that the landlord had been made aware. Despite this, the landlord chose not to act, so we continued to cohabit with mice.
P.S. The pest control agent told me they had previously attended the flat for exactly the same issue during an earlier tenancy and it had also not been addressed.
Living through recurring mice infestations with a young child, when preventative measures had been recommended, was totally unacceptable. The way the landlord chose to handle (or not handle) the matter was completely (insert your own adjective here).
Which, quite unsurprisingly, led to the even more ridiculous handling of my deposit…
Deposit handling
I was not contacted for over two months, despite repeatedly trying to contact the responsible person, James (listed as Kieran on their website), by email, telephone and attending the branch twice. On one occasion I even saw him in the branch.
Yet James denied receiving any communications from me despite clear evidence and witnesses. I eventually made contact only after escalating to his seniors.
When communication resumed, I was presented with several deductions I considered totally unreasonable and disproportionate, including a £390 cleaning charge despite the property having already been professionally cleaned, as well as proposed replacement costs for “wear and tear” items which, in my view, could reasonably have been remedied and should not be used to fund refurbishment of the property.
When I disputed the deductions, I was repeatedly asked for further evidence and explanations, including proof of professional cleaning and detailed recollections of how alleged damage occurred, which I provided in good faith.
Despite this, my evidence and explanations seemingly went unnoticed and the landlord’s position remained “firm and unchanged”. I couldn’t help wondering why they asked for this evidence in the first place, if not simply to make the process more drawn out.
Then, after approximately two and a half months, I was informed that the landlord’s position had changed again and additional charges, including possible carpet replacement, were being considered. I was also told their cleaning contractor had been asked to attend again to update the cleaning quote, and I had to wait for details needed to escalate to TDS, further extending a process that had already taken months.
At this point, returning a tenancy deposit appears to have developed into a considerably more complicated project than dealing with three separate mice infestations ever was…
Jokes aside, I was a tenant for two years, paid my rent, including increases in line with inflation, six months upfront at a time, and caused very little difficulty throughout my tenancy. I was consistently accommodating when it came to problems with the property and landlord.
It is unfortunate that the same flexibility seems to disappear rather quickly when there is money to be deducted from a tenant’s deposit.
So, to anyone considering renting in South Kensington / Gloucester Road, and particularly this property: please do your due diligence, document everything and keep every email. I sincerely hope your experience is better than mine.
As for my deposit, perhaps one day it too will successfully find its way out of Flat 9.
Dianni · 12 August 2026
★★★★★ 5/5
GoogleWe worked with Jack Smye and his team to purchase our first property and Jack was very responsive and also accommodated late viewings which we were really grateful for. The communication from the team was excellent
Athena · 24 October 2025
Agent replied · 23 December 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLewis, Chris and Jack were good communicators, and led us through the process keeping us informed throughout. We very much appreciate their work in selling our property.
Harry · 16 December 2025
Agent replied · 23 December 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotProfessional and helpful
Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.
B · 14 May 2025
★★★★★ 5/5
GoogleWe had a fantastic experience working with Lewis and the JDW team! He was consistently responsive and communicated clearly throughout the entire process. He understood and accommodated our requests, was very reasonable during negotiations, and helped us move forward smoothly even under a tight timeframe. His coordination with all parties was excellent, and he remained friendly and easy to work with from start to finish. We truly appreciated his professionalism and support, highly recommended!
Leo · 2 December 2025
Agent replied · 23 December 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Trustpilot5 Star Service
Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.
Taelia · 18 April 2026
★★★★★ 5/5
GoogleIn a declining market between August and December 2022, the JDW team in Southfields pulled out all the stops. Chris Mizen kept it altogether, and eventually succeeded in recommending a purchaser after two others had made offers and then withdrew. Lewis kept both the buyer and us informed as various difficulties arose, and compromises were made, and Jack interceded where necessary to good effect. We got there, for it was a team effort between JDW and us, the vendors, and we got it over the line. Fantastic job all round!
Stephen · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleA massive thank you to Tom House, Victoria Hanlon & Amanda Plummer who has been very helpful all throughout the process. We were looking for a flat to rent nearby and are very pleased with the service we received from the team. They have made sure we are updated in every way and responds to our every questions especially Tom who has been very patient and helpful. Thank you very much
Michael · 21 July 2025
★★★★★ 5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
Hannah · 21 May 2026
★★★★★ 5/5
TrustpilotHigh level of tenant service
As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.
Alex · 6 October 2026
★★★★★ 5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
Cliente · 20 April 2026
★★★★★ 5/5
TrustpilotBrilliant service
I cannot recommend Kate Martin from The Primrose Hill branch highly enough.
From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!
Toby · 27 April 2026
★★★★★ 5/5
GoogleI can't recommend John D Wood & Co enough - Anna Elwin was fantastic and so helpful when we wanted to rent in the area. Once our offer was accepted, she was always really quick at getting back to us with answers to our questions and provided us with regular updates on our progress. She's a credit to the team and made us feel completely at ease during a usually stressful time.
Rachael · 24 October 2023
Agent replied · 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
Jack · 8 May 2026
★★★★★ 5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast.
He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords.
Would definitely recommend him if you’re looking for a solid and efficient agent.
Zuzana · 23 April 2026
★★★★★ 5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance.
Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.
Josh · 28 August 2026
★★★★★ 5/5
GoogleWe purchased a home being sold with the support of Jack and Chris at JDW Southfields. We found them to be very supportive and understanding of our personal situation and heped us secrue the property and complete the process in otherwise testing circumstances. I would recommend them from both a buyers and sellers perspective.
Will · 16 February 2026
Agent replied · 16 April 2026
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotGreat
We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.
Customer · 17 April 2026
★★★★★ 5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
Caroline · 24 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.