Trusted Agent profile · Wandsworth
★★★★★
427 reviews across 3 platforms
4 Bellevue Road, Wandsworth Common, SW17 7EG, SW17 7EG
James Pendleton, Wandsworth Common & Earlsfield Office's office in Wandsworth, at 4 Bellevue Road, is rated 4.7 out of 5 across 427 reviews on three platforms, including 76 Google reviews rated 4.9.
76
Reviews on Google
This office
15
Reviews on Facebook
Business-wide
336
Reviews on Trustpilot
Business-wide
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
5/5
TrustpilotWe started a new tenancy with JP
We started a new tenancy with JP. We received very good service , making our move a smooth process from start to finish. Suzan Sahil was consistently helpful throughout and very prompt with all emails and concerns.Would highly recommend!
Dear Sophie,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotA pleasure to deal with Olympia as…
A pleasure to deal with Olympia as property manager and the rest of the staff during the rental duration of my property...
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with Olympia and our team. Providing excellent service is our priority, and it’s wonderful to know we met your expectations. We appreciate your support!
5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
GoogleOur whole experience with JP has been just perfect. Everyone in the team has been very professional, efficient, reliable and very pleasant to work with. In particular Bella has gone above and beyond her duties to solve any potentially stressful situation and unblock any impasse. I super highly recommend JP and Bella to anyone who needs to move forward with a sale/purchase.
Cristina, Your feedback is very much appreciated, thank you, Bella will be thrilled. We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you in the future.
1/5
TrustpilotDuring 5 year's renting in London I…
During 5 year's renting in London I never ran into such a shoddily run operation and unkind people with no sense for personal relations or business (i.e. the long-term perspective).From issues at move-in, including refusing to hand over the key - despite me paying 11 months out of 12 up front - until I paid for the 12th. The issue being merely that of international bank transfer delays (i.e. beyond my control).To failing to adequately maintain the flat throughout the year. Almost everything broke down of its own accord: the washing machine, dish-washer, blinds, etc. And it took them 2 months to respond for the washing machine and they never did for a host of minor problems.Finally, when it came to moving out they came up with fictitious bills, two of which they later recanted on, and massively inflated bills for the rest. It took a month of wasted time to get through this.All in all you should avoid them at all costs.
We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these.Should you wish to discuss these matters further please contact Chris directly on 020 8772 2099 in order we can address each point individually.
5/5
TrustpilotA good overall experience
We had a pretty bumpy start when we first moved to our rented property. But Our property manager James Smith was excellent from the Balham office.
Dear Jordan,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. James will be delighted to hear of your positive experience and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotLovely conversation with Isaiah who was…
Lovely conversation with Isaiah who was friendly and professional.
Thank you, Yaseen! We're thrilled to hear you had a great conversation with Isaiah. Our team is dedicated to providing friendly and professional service, and your feedback means a lot to us. We look forward to assisting you in the future!
5/5
TrustpilotHad a fantastic experience dealing with…
Had a fantastic experience dealing with Suzan and Lorna from James Pendleton for arranging the process for renting a new flat. The communication has been brilliant and the full process was made effortless. Suzan has made sure myself and my partner have been in the loop the entire time with updates the whole way through and when we had any requests she quickly contacted the landlord to find out if she could arrange them.
Dear Sarra,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotExtremely professional service
Extremely professional service. Thank you very much for giving us a smooth and pleasant moving experience from start to finish. Mitch and Suzan were both incredible - so thank you!
Dear Long,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat customer experience
We used James Pendleton for searching a property to buy and had an absolutely amazing experience. Ralph was exemplary in this process and provided a great service: prompt answer, watching the market for us, patient and very pleasant during visits. Thank you!!
Dear Elsa,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Ralph will be delighted with your feedback. Wishing you all the best for the future.
5/5
TrustpilotThanks to the whole team
I want to say a huge thank you to the whole team and special thanks to Sharon Chattalis for professionalism, clarity of work and speed of solution. I hope that our long-term cooperation will continue!
Dear Zhanna,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotThank you Lorna for the great support!
We received great support from the entire agency but especially Lorna, she was very responsive via email and phone and made the whole rental process really easy for us.
Dear Aman,Thank you so much for your lovely review. Lorna will be over the moon with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotSuzan Salih has been very patient and…
Suzan Salih has been very patient and efficient with organising the new tenancy for my flat and has helped iron our any queries.
Dear Elizabeth,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotSmooth and efficient managing of our…
Smooth and efficient managing of our let from start to finish. Really swift and pleasant people to work with. Marcus and Susan were great.
Dear Will,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotVery responsive
Property management have been responsive when issues arose and went above and beyond to deal with it. Very impressed.
Thank you for your fantastic feedback, Alex! We're thrilled to hear that our property management team exceeded your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to continuing to support you!
5/5
TrustpilotSmooth Tenancy Experience From Start to Finish
You can post something like this on Trustpilot:
Thank you for your fantastic review, Burcin! We’re thrilled to hear about your positive experience with Christie. Her dedication to clear communication and attention to detail truly sets her apart. We appreciate your kind words and wish you all the best!
5/5
TrustpilotGreat management (thanks Brooke)
Brooke was incredibly helpful throughout the whole moving process and was able to manage and resolve all our queries. She went above and beyond to ensure that our move in went as smoothly as possible. Big thank you!
Dear AJ,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
1/5
TrustpilotUtterly disappointed with the service
Utterly disappointed with the service. One of the most incompetent Letting Agencies I have seen.
We sincerely apologise for your experience, Arunabesh. Your feedback is important, and we are actively working to address the issues you've raised. We understand the frustration you've faced and are committed to improving our service to ensure a better experience for all our clients. Thank you for bringing this to our attention.
5/5
GoogleExcellent service from Ralph and his team. Kept me informed throughout sale process and made everything as seamless as possible. Highly recommend.
Dear Charlie, Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so … More
5/5
TrustpilotMs Christie N
Ms Christie N - Our Property Manager
Thank you, Hasmukh! We're thrilled to hear about your positive experience with Christie. Her dedication and excellent communication truly set her apart. We appreciate your feedback and are glad to have her on our team!
5/5
GoogleBought a house through RALPH DENN. He is amazing. My partner and I were first time buyers and to be frank absolutely clueless. At no point did Ralph belittle us, always extremely kind and informative and helped us at every step of the way and kept giving neutral advice when we needed it. I know to an extent he as a vested interest in the process but it never felt like that and we went from bid being accepted to complete in a matter of 8 weeks. It’s fair to say I wasn’t the biggest fan of our solicitors but because of Ralph staying on top of them and constantly being the go between us and the vendor, it was his qualities that allowed my partner and I to start our housing journey so quickly. I will recommend him to anyone and everyone!
Dear Danny, Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with your feedback. We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotVery efficient and well organised
Very efficient and well organised. Susan Salih has ensured that the transition between tenants has been smooth and effortless. Matt was also incredibly helpful and organised the keys etc.
Dear Jane,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotExcellent and responsive staff
Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home
Dear Jimmy,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
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