Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames Pendleton were very proficient in…
James Pendleton were very proficient in their establishment.I have been very much pleased with those I have been dealing with until I managed to rent the flat. Mr Elliot Keirle was the first person I was communicating with and was extremely pleased with him during our conversation on various aspects of renting a flat and likewise with Toby Gardiner and Suzan Salih.
Baalawy · 27 November 2023
Agent replied · 23 October 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Elliot, Toby and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat experience as tenants
Had a great experience as tenants with James Pendleton over the past 2 years. Communication with our property manager James Smith was always excellent, he always addressed any issues quickly and made the whole moving out process as easy as possible for us. Thank you personally to James and to the rest of the company!
Jess · 12 April 2024
Agent replied · 23 October 2024
Dear Jess,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team during your tenancy. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA great experience
Tom Soutar made our whole initial experience so easy and straightforward. He communicated clearly and was fantastic to deal with.Suzan Salih supported us with all of the documentation and provided everything we needed quickly and efficiently. She responded to queries quickly and nothing was ever too much trouble for her.A very positive experience with James Pendleton throughout.
Dom · 22 February 2024
Agent replied · 23 October 2024
Dear Dom,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA very smooth process
This was my first experience with James Pendleton and they were incredibly helpful. Matthew Gilmour guided us through the offering process, answering any questions we had and providing regular updates. Suzan Salih was very helpful with the move in coordination, and made the process smooth and easy. All makes a really big difference so a big thanks to everyone involved.
Will · 1 December 2023
Agent replied · 23 October 2024
Dear Will,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotExcellent service, particularly in property management
I've rented my flat out with James Pendleton for a number of years and the service has always been very good and they have always found good tenants for my property. This year I moved to letting them manage the property as well and Sam has been excellent - nothing is ever too much trouble and he is quick to respond and diligent about following things up. I know I can rely on him to solve problems and make things happen which is a huge relief as a landlord. Highly recommended.
Sarah · 24 December 2021
Agent replied · 23 October 2024
Dear Sarah,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work together.
★★★★★ 5/5
GoogleMy contact at James Pendleton was Ralph Denn & he was a joy to work with. I had a very intense search period at the start of the year & out of all of the agents I was working with, Ralph was by far the most calm, pragmatic & helpful agent I …
Elliot · 16 April 2024
Agent replied · 25 October 2024
Dear Elliot,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with … More
★★★★★ 5/5
TrustpilotGreat all round customer experience!
Working with Lorna and Tom was a pleasure. Lorna showed us around the property, helped us through the application process and was extremely professional. Tom was amazing in helping process our application and assisted us with a very quick move in date. I couldn’t recommend working with the team at James Pendleton any higher.
Ruari · 20 March 2024
Agent replied · 23 October 2024
Dear Ruari,Thank you for taking the time to inform us of the positive experience you have recently had with the Northcote Road branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotWell organised and clear
Very well organised and clear with the process of moving into my new tenancy, I was recommended James Pendleton by friends. I would in particular like to thank Suzan Salih for helping me get through the process and answering questions I had throughout the process and was very responsive.
Remikins · 22 June 2024
Agent replied · 23 October 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and even more chuffed to hear we were recommended. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Arfan · 2 February 2024
Agent replied · 23 October 2024
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service
I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.
Lewis · 25 July 2026
Agent replied · 22 September 2026
Thank you for your fantastic feedback, Lewis! We're thrilled to hear that Sharon provided such a professional and smooth experience. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
Trustpilot5 star letting agents!
Finally a lettings agency worthy of praise. The Richmond office is a well organised and professional operation with the opposite of a cookie cutter approach and a solid appreciation of individual circumstances.
Poncho · 8 May 2026
Agent replied · 25 May 2026
Thank you, Poncho! We're thrilled to hear you had a positive experience with our Richmond office. We strive to provide personalised service and appreciate your recognition of our efforts. Your feedback motivates us to keep raising the bar!
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Jessy · 4 April 2024
Agent replied · 23 October 2024
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 23 October 2024
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
Jessica · 19 August 2026
Agent replied · 22 September 2026
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
★★★★★ 5/5
GoogleIt’s been a pleasure interacting with Ralph Denn at JP while looking for a property to buy. He is very friendly, professional and helpful, as well as honest and trustworthy, offering an excellent service from start to finish to those who are buying a property with his help. I couldn’t recommend Ralph highly enough!
Camilla · 30 November 2023
Agent replied · 25 October 2024
Dear Camilla,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
J · 22 August 2023
Agent replied · 23 October 2024
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 2/5
TrustpilotDisappointed
I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.
Bushra · 30 April 2026
★★★★★ 5/5
TrustpilotThomas was a delight to deal with
Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all
Oliver · 9 April 2024
Agent replied · 23 October 2024
Dear Oliver,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Departments. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 4/5
TrustpilotHi I am working with a property manager…
Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.
Anonymous · 18 May 2026
Agent replied · 25 May 2026
Thank you for sharing your experience! We're glad to hear that Shanze's enthusiasm and dedication have made a positive impact. We strive to support our team in providing excellent service, and your feedback means a lot to us.
★★★★★ 5/5
GoogleJames Pendleton dealt with the sale of our flat in Clapham, which all happened amidst the outbreak of Covid-19. Many thanks to Ewen Bunting for stepping in during uncertain times.
Ed Whyte has provided a first class service selling our flat, introducing fantastic buyers to the property and ensuring the sale reached completion. We can not recommend a more professional agent who is always available to answer a call. A top service and would highly recommend James Pendleton.PositiveProfessionalism
Will · 26 October 2020
Agent replied · 25 October 2024
Will,
Thank you for taking the time to inform us of the positive experience you have recently had with James Pendleton. Both Ewen and Ed will be so pleased with your kind words. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
TrustpilotVery good service from the team
Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.
BE · 5 April 2024
Agent replied · 23 October 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleJames Pendleton (and Bella in particular) have been fab through the sale of our property - would have no hesitations using them again.
Photos and floor plans were quick, we had plenty of viewings within a short time of it going live and had a confirmed offer within less than two weeks on the market with them.
Bella managed the whole process in a very professional and friendly way, talking us through some hiccups we came across along the way and resolving them quickly. She kept on top of every step of the process to ensure we exchange and complete in a timely manner. I would absolutely use Bella and James Pendleton again and will be recommending them to friends and family! Thank you Bella and team!
Keera · 27 October 2019
Agent replied · 25 October 2024
Dear Keera,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Bella will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotA big thanks to Alice & Liliya
A big thank you to Alice for letting this renewal go so smoothly from the negotiation to the answering of my every question of which they were plenty! Thank you to Liliya for being so efficient with our lettings agreement signing. Everything was easy, quick and smooth.
Dima · 21 June 2025
★★★★★ 1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
Natasha · 23 July 2026
Agent replied · 22 September 2026
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
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