Trusted Agent profile · Wandsworth
★★★★★
1,606 reviews across 2 platforms
184 Upper Richmond Road, London, SW15 2SH, Wandsworth, SW15 2SH
Part of Hamptons, see every office.
Hamptons's office in Wandsworth, at 184 Upper Richmond Road, is rated 4.3 out of 5 across 1,606 reviews on two platforms, including 194 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Putney Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotEmily was fantastic!
I am writing a review for Emily Dickson, she was great when myself and 3 other friends were finding a property. She made the stressful experience so much easier, she was 'on the ball', replied to all our emails promptly and I felt she really understood the type of property we were looking. Emily thank you for all your help! She will be the first point of contact if I ever need an agent again!!!Emma x
5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
5/5
GoogleHamptons Putney are an amazing letting branch and team. Erin Hunt from the corporate team is fast and efficient and gets a list of all properties that would match the many properties we lease from Hamtons. Harriet, and ALL her team at Putney Lettings are amazing and NO is never an answer i get .. they always have the right properties for us to lease and they progress the lease from start to finish quickly, efficiently, and with an outstanding professional attitude. My team and I will continue leasing from Hamptons and use them as one of our sole agents in Putney for all our many corporate clients arriving daily to the UK. Once again thank you all for an outstanding job and making my life easier ... continue to bring on amazing properties and wish you all every success in the coming years!!
5/5
TrustpilotNew property manager
Nick Summerfield has not been in the job of property manger long, but he has proved a more than able replacement for his well regarded predecessor. He is responsive and a problem solver. I feel confident the property is in good hands.
5/5
TrustpilotLucy has been very helpful throughout
Lucy has been very helpful throughout, very lovely and friendly too. Thank you :)
5/5
TrustpilotTerrible House - Great Manager
Hi Julian - just a quick note to say thanks for your support over the last 16 months. You’ve been great at answering my endless emails about the house and dealing with all the issues. It’s such a shame that we didn’t have the best experience with the house but in any event, you’ve been very professional and helpful all the way through.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
4/5
TrustpilotThe Marlow office helped me get a sale…
The Marlow office helped me get a sale when the housing market was very quiet. We had problems with a long chain and Stuart got the whole process sorted. It was very stressful but all ended well and I am now in my new property.
Thank you for leaving us a review. We are delighted to hear Stuart and the team were so helpful and we look forward to making them aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
1/5
TrustpilotAvoid Hamptons Property Management Service
This is a rating for the letting and management service. Lettings service from the East Sheen branch is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would give lettings 4/5.However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
5/5
TrustpilotGreat service
Rebecca has been very helpful in dealing with problems that arise with our flats and she has always been there to give advice.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
TrustpilotI am reviewing for the Brighton/Hove …
I am reviewing for the Brighton/Hove Branch and only as a prospective tenant. I am currently looking for an apartment and have been in touch with at least 15 different agents. The majority of them have been truly awful, no call back, rude etc. However, having called Hayley (spoken to another lady Friday afternoon but didn't get her name), I was pleased that a rental company in Brighton are doing their job right, in fact more than right. They were courteous and above all, asked the questions they needed to to ensure they get my business. As a person that has often rented property through agents and will do so again, I have been dismayed that upon phoning most agents get 'the property is let, goodbye ' without even asking if there is anything else they may have that will interest me???Not with these guys, they currently don't have what I'm looking for but hope they do soon as I would rather go with them than any other I have contacted recently.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotHamptons, Marlow.
I bought a house via Hamptons, Marlow. I've always had low expectations of estate agents - based on all my previous dealings with them but Stuart at Hamptons really surprised us. He was straightforward and honest. If only all estate agents were like this.
Thank you for leaving us a review. It is excellent to hear Stuart has provided such a high level of service and hopefully restored some of your faith in the profession. We treat customer feedback very seriously and look forward to making him aware of your review. Thank you again.
5/5
GoogleWe recently purchased a flat through Hamptons in Putney with a view to renting it out afterwards. Most of my dealings with the office were through Simon in sales, who was amazing to deal with, as he was a real professional and really helped the sale go through in a very short period of time. Ed in the lettings team was equally as excellent to deal with and managed to find us tenants to move into the flat as soon as we had completed on the property. Unlikely as it seems for dealings with estate agents, it was a pleasure to do business with them and I couldn't really say that about all the other properties that we have purchased in the past. I really would highly recommend them!
5/5
TrustpilotHamptons in Amersham are wonderful!
Hamptons in Amersham are wonderful!Melissa, Kraig, Aidan and the rest of the team were all highly professional and more important knowledgeable in guiding me through the process from the first viewing to when i finally moved in many months later.I definitely recommend them.
Thank you for leaving us a review, we have no doubt Melissa, Kraig, Aidan and the team will be delighted to receive your feedback, thank you again.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Putney Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
