Trusted Agent profile · Wandsworth

Hamptons Earlsfield & Southfields Sales reviews in Wandsworth

★★★★★ Great

1,591 reviews across 2 platforms

350-352 Garratt Lane, London, SW18 4ES, Wandsworth, SW18 4ES

Hamptons's office in Wandsworth, at 350-352 Garratt Lane, is rated 4.3 out of 5 across 1,591 reviews on two platforms, including 196 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.

Google logo

5.0 / 5

196

Reviews on Google

This office

Trustpilot logo

1,395

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Google

The Team at Hamptons have been an amazing group to work with as we navigated the sale of our property. Their genuine care and consideration for us throughout the process took the stress out of the it and ended with a great outcome. Particular thanks to Alex for all her help.

Chris · 24 July 2024

Agent replied · 22 October 2024

Thank you for your wonderful review Chris. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

1/5

Trustpilot

Let down by Hamptons fully managed service

We let our Victorian period house for five years while we lived in the USA through Hamptons fully managed service. Over that period various work were carried out that we approved but obviously which we could not manage. Hamptons assured us they had access and relationships with good quality trades people. We came back to find stone mullions drilled through. Holes made by plumbers left exposed. Cement used instead of grouting. White pipework placed over the outside of the house. Totally different fittings used in bathrooms. The house was beautiful when we left and we returned to find it heading towards a 1960's student house. We paid Hamptons to periodically review in addition to the 11% they took. The company they contracted to was CCP Maintenance. DO NOT LET THEM IN YOUR HOME. I would suggest also finding a letting agency that actually cares about the house and not just the income.

Dominic · 23 May 2022

Agent replied · 26 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Google

Have been more than impressed by Hamptons Earlsfield from the first. Their support, advice and expertise, especially Caroline, in a difficult BTL refurb and then finding an outstanding tenant these past three months has been beyond any other letting or property management company have worked with. Attention to detail and realistic advice has been a huge time-saver. Definitely chose the best of the bunch!

Simone · 23 October 2023

Agent replied · 22 October 2024

Thank you for your wonderful review Simone. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!

5/5

Trustpilot

We have been using the Harpenden branch…

We have been using the Harpenden branch of Hamptons for several years, and I have always been impressed by the consistently high level of service they provide.

Chris · 2 August 2026

Agent replied · 26 October 2024

Thank you for taking the time to leave such a wonderful review and for your continued trust in the Harpenden team over the years. We are delighted to hear that you have consistently received a high level of service and that your experience with Hamptons has been both straightforward and stress-free. Providing professional, knowledgeable and reliable support is something we pride ourselves on, so it is fantastic to know that this has been reflected in your dealings with the branch. It is especially rewarding to hear your recognition of Daniel, Sally and Ameesha. Your comments about their professionalism, clear communication and willingness to go above and beyond will mean a great deal to them. I will ensure that your kind words are shared with them and their manager. Thank you once again for your recommendation and for taking the time to acknowledge the team's efforts. We truly value your loyalty and look forward to continuing to support you for many years to come.

5/5

Google

We can’t thank Alex at Hamptons enough. We purchased our home via Hamptons who were extremely professional and ever so helpful. Alex was very on top of everything with the sale and helped to push it all through as quickly as possible. We were first time buyers and Alex was helpful in answering any questions we had. Highly recommend Alex and Hamptons.

Claire · 27 November 2023

Agent replied · 22 October 2024

Hi Claire! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

Alex at Hamptons helped us buy our first home and we could not recommend her enough! The level of service we received was outstanding and Alex went above and beyond to help us find a flat that suited us. She was always on the other end of the phone to answer any questions we had and the whole process was smooth and efficient.

Lulu · 23 October 2023

Agent replied · 22 October 2024

Hi Lulu, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

1/5

Trustpilot

Very Poor Experience

We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!

Mark · 6 August 2024

5/5

Google

I recently bought my first property through Hamptons Earlsfield and I have to say Alex Foster was brilliant throughout. She was informative and professional throughout the process. From an initial consultation in the offices to understand what I was looking for, through the offers process and then all the way to completion. My experience buying a property has been excellent working with Alex and the Hamptons team and would recommend them highly! Thanks again.

Jamie · 23 October 2022

Agent replied · 22 October 2024

Thank you for your positive feedback of Hamptons Estate Agents Earlsfield and Southfields. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!

1/5

Trustpilot

Holding on to our deposit money…

Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!

Jack · 29 December 2021

Agent replied · 26 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Google

We had the pleasure of working with Alex Foster and the team at Hamptons in Earlsfield on the sale of our flat. Alex was exceptional, diligent and always there to answer any questions/queries. They went above and beyond to help us and we cannot thank Alex and the team enough for all that they did. Would highly recommend Hamptons in Earlsfield.

Harry · 23 October 2023

Agent replied · 22 October 2024

Hi harry, we are delighted that you enlisted Hamptons Estate Agents Earlsfield and Southfields and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

5/5

Trustpilot

Made a very stressful process tolerable.....

Moving a home is very rarely easy but Hamptons in St.Albans handled it so well, there was consistently high level of genuine care.

Kramer · 9 August 2026

Agent replied · 24 September 2026

Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that Grant and the team at St Albans were able to support you throughout your move and make what can often be a stressful process much more manageable. Buying and selling within a long and complex chain can be challenging, so it is fantastic to know that Grant's dedication, negotiation skills and commitment to keeping everyone informed helped bring everything together successfully. Your kind words about the team's communication, genuine care and determination to help you find your next home mean a great deal. We will be sure to pass your feedback on to Grant and the wider team, who will be thrilled to know their hard work made such a positive difference. Thank you again for your recommendation. We wish you every happiness in your new home and all the very best for the future.

5/5

Google

Patrick was fantastic from the first enquiry through to introducing me to a new build developer who I ultimately purchased a flat with, assisting with advice along the way and then to exchange and completion. Couldn't recommend Hamptons more!

Rachel · 17 November 2024

Agent replied · 8 December 2024

Thank you for your wonderful review Rachel. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Google

A very well run and a professional estate agent. Alex ran the whole sale of our house from start to finish as smoothly as clockwork. She pushed where it was necessary, and you could not ask for a better estate agent!

Philippe · 19 March 2026

Agent replied · 16 April 2026

Thank you for your kind words! We are thrilled to hear that we were able to provide a smooth and professional selling experience for you. Our team is dedicated to going above and beyond for our clients, and we are delighted that you had a positive experience with Alex as your agent. Kind regards, Lucy, Customer Feedback and Support Team.

4/5

Trustpilot

Leave it to Saima.

Leave it to Saima.For several years, we have been renting our property while living overseas. For the past year, Saima has been in charge of management. She is capable of handling any issues that arise, and I trust her fully to work in our best interests while keeping our tenants happy. She keeps us informed about the arising issues and reports back diligently, minimising unnecessary contact, which I appreciate. She manages the load well, and I would recommend her service.

Bridie · 14 June 2024

5/5

Google

The team in Earlsfield were brilliant and I would not hesitate to use them again. Having been impressed by Alex and her professionalism in showing me potential properties to buy, I decided to use them to sell my property. Alex, Patrick and Mark were all fantastic throughout the process.

Jasmin · 25 May 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave us a review Jasmin. We are so pleased to know that the team provided you with a high level of service!

5/5

Trustpilot

Hamptons Property Management

I have been using Hamptons, St. Albans for short term lets for over 4 years and the whole team have been absolutely brilliant. I am particularly impressed with David Whiting the property manager. He has been very responsive, professional and friendly in dealing with any of the issues at the property. He seems to have a great team of reliable and friendly contractors on call that fix all the problems quickly and professionally.

Paul · 16 March 2026

5/5

Google

Great experience buying my first home with Hamptons. Alex was a genuine joy to work with and answered any silly questions I had and ensured that the process was moving along despite several delays outside of anyone's control. She was so communicative and made me want to keep going throughout. I would not hesitate to recommend.

Kat · 27 December 2023

Agent replied · 22 October 2024

Hi there Kat, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

1/5

Trustpilot

Danger to all solo women

Danger to all solo women. Sexually harass you take pictures of you in your room. Unprofessional and blame the client banning them worldwide with their lies. Give you food tell you it's not hot which burns your mouth. Ashford kent.

Sue · 17 March 2026

Agent replied · 28 May 2026

Thank you for taking the time to leave a review. Customer service is extremely important to us, so we’re naturally disappointed to read your feedback. However, it appears your review may have been intended for a hotel chain, which we are not. We are an estate agency and do not have any branches in Ashford, Kent If your experience does relate to Hamptons estate agency, we would appreciate the opportunity to look into your concerns further. Please feel free to contact us at customercare@hamptons.co.uk with your details so we can investigate Thank you again

5/5

Google

Alex was great in the selling of our house. Easily contactable and on it with chasing admin. Can’t thank her enough and highly recommend!

Harriet · 10 May 2025

Agent replied · 24 June 2025

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Hamptons Customer Care.

5/5

Trustpilot

Great Experience

Very responsive and very helpful with any of my inquiries or requests. Especially working with Danish has been a pleasure.

Camillo · 16 April 2026

5/5

Trustpilot

Quality service with a smile - Rickmansworth Hamptons

From professional estate agents to uber effective property management I highly recommend Hamptons international Rickmansworth branch. No matter whom you speak to in the office, you are always welcomed with kindness and understanding. A special shout out to property manager Melissa who's maintenance problem-solving is lightning quick. It's also a credit to the agency that all tradespeople they use are polite, professional, trustworthy and always provide top-notch service.I feel confident that when issues occur, they will be taken care of removing all stress from myself as a tenant. Thank you Rickmansworth Hamptons

Jasmine · 28 April 2021

Agent replied · 26 October 2024

Thank you for your feedback about our team in Rickmansworth and in particular Melissa, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.

5/5

Trustpilot

Great Property Management

As a tenant of Hamptons, I wanted to say a huge thank you to Nicole Drackett our property manager, who has made renting so much easier throughout my two years in the property. She has always been on hand to assist and been very understanding when faced with several issues at once in the property. Most issues were solved promptly and communication was excellent throughout. Can’t thank her enough! I’d also like to mention Caroline Ryan, the Lettings manager, and Laura Donati in renewals, for their exceptional service when initially renting the property and during my vacation of the property. Making it as stress-free as possible, in a difficult & busy rental market!

Francesca · 17 May 2024

2/5

Trustpilot

Disappointing with limited recommendation

I am disappointed with Hamptons and their property management service. The initial lettings period, and the relationship built with Nadia was faultless. I was really impressed with their marketing and the speed in which they let the property. What lets them down is the last 2 years of management, including the tenancy renewal process handled by a different department. The renewal was brash, the communication was curt and rude. I felt rushed, and was pushed into a situation which wasn't explained to me with much truth. On reflection I really regret the way that was handled. Add that the to the disappointing management for the first year, it has left me wishing I had done things differently.I was moved to a different property manager after making some complaints, and when I renewed I was allowed to do this as part of the deal.Whilst Daniel is very likeable, I am however still not at ease with the situation. I feel that the communication is always slow, I am never kept up to speed and some of the issues in my property could have been dealt with much quicker, thus reducing the repair bill. I have had to be more involved than I would have expected too, which when paying the management fee is part of the reason for doing so.On reflection I would prefer to use a smaller more personal letting agent with more time and care towards their landlords. Would I be to renew I would remain with Hamptons for the marketing and tenant finding however I absolutely wouldn't recommend the managed service and feel quite strongly about this and my experience.

Morgan · 15 May 2024

5/5

Trustpilot

Competent, Reliable and Dependable

We have been letting properties for many years, and we have used the services of a variety of letting agents to manage the properties. Trevor Scott at Hamptons stands out in the service he gives. Not only is he competent and understands our approach to property management but he is also excellent in liaising with the tenants. Also, and importantly, he has been a constant within the Hamptons Property Management team. There is nothing more frustrating than a high turnover of Property Managers. Trevor is reliable and dependable.

David · 12 May 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hamptons's Google reviews

Questions about Hamptons Earlsfield & Southfields Sales

How many reviews does Hamptons Earlsfield & Southfields Sales have?

Hamptons's Wandsworth office has 1,591 reviews across two platforms: 196 on Google, 1,395 on Trustpilot (across the whole business).

What is Hamptons Earlsfield & Southfields Sales's rating?

Hamptons Earlsfield & Southfields Sales is rated 4.3 out of 5 across all 1,591 reviews, and 5.0 out of 5 on Google from 196 reviews.

Has Hamptons won any awards?

Yes. In The Trusted Agent 2026 awards: Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Richmond won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, Waverley won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.

Where is Hamptons's Wandsworth office?

Hamptons Earlsfield & Southfields Sales, 350-352 Garratt Lane, London, SW18 4ES, Wandsworth, SW18 4ES.

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