Trusted Agent profile · Wandsworth
★★★★★
2,182 reviews across 2 platforms
176 Putney High Street, Putney, SW15 1RS, Wandsworth, SW15 1RS
Dexters's office in Wandsworth, at 176 Putney High Street, is rated 4.4 out of 5 across 2,182 reviews on two platforms, including 330 Google reviews rated 4.8.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy experience with Dexters has been great! Ricardo Ford, the senior lettings consultant has been very proffesional and efficient in helping me prepare for my new home. Anything I've been unsure about, I've emailed or phoned and got an answer immediately. I would definitely recommend!
Dear Georgia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Putney office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotApartment destroyed under their management
My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.
Dear Tony. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotVery disappointed!
Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.
Dear Maggie. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleAn excellent service I would recommend to anyone looking to purchase or rent a home. I was very fortunate to be put in touch with Fergus Jones after a first viewing. He was instrumental in locking the purchase of my first home, guiding me through each step of the way. All communication was fluid, honest and transparent, a true professional. I look forward to working with him again when I decide to purchase a second home.PositiveResponsiveness, Quality, Professionalism, Value
Dear Dante, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Putney office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleWe bought our flat through Dexters in 2015 and were impressed. We’ve now just sold the it through the same office and found they did an amazing job. When we bought the flat it had sat with another agent for over a month before moving to Dexters. We bought it within a couple of weeks When selling, we weren’t even live on the market before we had our first offer. That sadly fell through, but Dexters organised a slew of viewings straight away, and we were under offer within a fortnight They’re efficient, polite, timely and effective Would obviously recommendPositiveResponsiveness, Quality, Professionalism
Dear Jasemin, We are delighted that you took the time to leave such a fantastic review which the Putney team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleFergus Jones provided an outstanding service in the process of selling my flat. He promptly and professionally followed up and replied to any questions I had, and saw the sale through to a successful completion. The entire team at Dexters are a joy to deal with; they are all polite, friendly and accommodating. I also used the solicitors recommended by Dexters who were excellent and together with Dexters made the process as smooth and quick as possible.PositiveResponsiveness, Quality, Professionalism, Value
Dear Susanne. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend at all
Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.
Dear Mark, we are disappointed to read your 1* review. I understand that the Director of Tenancy Management has been in touch with you to resolve this issue. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotI spent a lot of time doing things that should have been avoided.
I spent a lot of time filling doing unnecessary things.Negatives:1. Spending time getting a guarantor and being rushed by Chloe of Putney branch Dexters to get the guarantor to fill out the form (which, they had to do twice, as the first form was under the suffix 'Miss' when it was for a man).Only to be eventually told that I dont need a guarantor. 2. Arriving 30minutes after check in time only to wait another 30 minutes, because they couldn't find the keys (it was in someone's desk... suprise, suprise...)3. Not having a professional clean done even though the inventory mentioned it was (very dusty, shower cubicle was very dirty.) - the oven was caked with burnt grease and there were many burnt trays/racks inside the oven that spent a good while to clean). The extractor fan was also not cleaned and not extracting properly, though inventory stated that it was working fully.)4. Faulty lights and a broken intercom on arrival.5. The previous tenants told me that Dexters tried to withhold some of their deposit for cleaning that had to be done (which, was never done in my personal opinion - the full deposit was returned eventually though)6. A lot missing on the inventory, I had to send photo's to the property management team.7. Felt more rushed signing a deal here than any other properties I was looking at.Positives:1. Chloe answered all of my questions where she could.2. Property management team fixed the lights and intercom relatively quickly and are pretty helpful.3. Good locations to choose from.
Dear Naptali, we are disappointed to read that your experience with us hasn't been as we would expect. Please do contact me directly at customerrelations@dexters.co.uk with further details and we will then look into this for you. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWent for a reviewing in Wandsworth with Ricardo Ford and it was a really good experience. He explained a lot about the property and answered all questions that were asked. I would highly recommend his services.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleI never thought I'd say this, but by far the best experience we've had with an estate agency to find our dream home! Fergus Jones in particular was a a great support from search right through to negotiations and met any challenges with a positive and relaxed attitude. We'd highly recommend him to any of our friends and family seeking to purchase or sell house, he really makes the process seem seamless.
Dear Sharon, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotOAKLANDS RISE NW10 6FJ---NO HEATING AND…
OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!
Dear Reni, I am sorry to hear you have experienced this. I am unable to find you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Zak Mcnicholas…
I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.
Dear Demetris, thank you for your 5* review. We are pleased that you have received great service from Zak in our Muswell Hill office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotSpammers
Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.
Dear Marry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters....The experience
Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue
Dear Frank, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters Putney - thank you Archie and Dorian!
I have been working with Dexters Putney since 2013, when I purchased my property in the prestigious Kenilworth Court in SW15. Over the years, the Dexters Putney team have always been a pleasure to work with: professional, dependable, upbeat, efficient and effective. In a recent project I had the pleasure to work with Dorian and Archie in the Lettings Team who once again proved the caliber and efficacy of Dexters Putney. A big thanks to the gentlemen and congratulations! Keep shining!
Dear Shirley, It’s great to hear that you have had a brilliant experience with our Putney office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJessica was highly efficient and…
Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much
Dear G R, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoanne
Joanne was phenomenal. Regular follow ups and had a solution oriented approach!
Dear Umar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery helpful service when viewing properties and going through the process of renting a flat. Our contact Liz was very upfront and open about the process which was great. She was always available for our questions - thank you!
Dear Hannah, I am writing to say thank you for your kind comments about the service you received from our Putney Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
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