Dexters Putney reviews in Wandsworth

★★★★★ 5/5

Trustpilot

I have been dealing with Dexters…

I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.

Jimmy · 25 June 2024

★★★★★ 5/5

Trustpilot

I am highly satisfied with the personal service

I am highly satisfied with the personal service of Caitlin McCartney as my property manager throughout the deposit return process. Right from the start she kept me informed about the amount of deposit to be returned. After everything was settled financially she personally made sure that I got my money straight away.

Angelika · 6 June 2024

★★★★★ 4/5

Trustpilot

Zendeca is our agent and has been…

Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly

Elaine · 16 October 2023

★★★★★ 1/5

Trustpilot

Agent never showed up to house viewing

Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!

Eni · 3 May 2023

★★★★★ 5/5

Trustpilot

Emma and Verity gave excellent customer…

Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.

Martine · 19 September 2023

★★★★★ 5/5

Trustpilot

Gemma was really helpful!

Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!

Toby · 30 June 2023

★★★★★ 1/5

Trustpilot

Another agent that is all over you…

Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.

Louise · 27 July 2023

★★★★★ 1/5

Trustpilot

I’ve never written a review in my life…

If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do

Giorgo · 6 February 2022

★★★★★ 5/5

Trustpilot

Rasel was more than helpful with our…

Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !

Sol · 22 June 2023

★★★★★ 5/5

Trustpilot

James Wittich a patient agent

James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.

Sammy · 21 March 2023

★★★★★ 1/5

Trustpilot

GDPR breach

This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!

Xxxxxxxx · 12 May 2022

★★★★★ 1/5

Trustpilot

ROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING

Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.

Jon · 28 January 2022

★★★★★ 5/5

Google

I have to say the Dexters Putney office service was absolutely excellent from start to finish. I really don't think any other Estate Agent would of been able to pull this off. I had a very challenging purchase and sale which had many issues (mostly to do with the solicitors) yet Dexters team were able to handle it very well and communicate very strongly to all parties in the chain. Well done and thankyou team! Absolutely great service. A special mention goes to Verity who was an absolute savior and kept the deal going in the darkest of times with her proactive and rapid response to all road bumps. Also Harry and Charlie did a fantastic job delivering on selling the house. I would thoroughly recommend this agency to anyone if they want the very best and wants to ensure the deal goes all the way to completion.PositiveResponsiveness, Quality, Professionalism, Value

Kiran · 23 January 2022

★★★★★ 5/5

Trustpilot

Outstanding service from Stacie Pardoe

After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!

Marta · 15 November 2019

★★★★★ 5/5

Google

We recently let our property through Dexters and were very impressed by the level of service we received. Liz and team were highly responsive - providing regular feedback and advice throughout the process - and swiftly securing high calibre tenants. Recommended.

Anna · 12 November 2019

★★★★★ 5/5

Trustpilot

Dexters have been fantastic.

James · 12 September 2026

★★★★★ 5/5

Trustpilot

Rental

Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.

Ms · 12 November 2023

★★★★★ 1/5

Trustpilot

Shambolic and shady customer service which comes from the top of the food chain

Putney office. In no way different from any other branches. I completely agree with all previous reviews and the fact that positive reviews are fake. It can easily be distinguished by the fact that positive reviews are written by the reviewer who has either a single review or maximum 3 reviews. It is disgraceful that Dexters might be employing people to boost their damaged reputation. ANYONE WHO EXPERIENCED dexters HORRENDOUS CUSTOMER SERVICE SHOULD REPORT dexters TO THE TRADING STANDARTS. EVEN IF YOU ARE NO LONGER THEIR TENANT OR COMPLETED SALE/PURCHASE, PLEASE REPORT dexters TO THE TRADING STANDARDS. THE MORE PEOPLE WILL REPORT THEIR CASES, THE QUICKER dexters WILL BE INVESTIGATED AND APPROPRIATE ACTION WILL BE TAKEN.The same old thing as with the rest of the tenants, repairs takes months to be arranged - as an example it took two months to repair the oven (and 7 months later we have still not received stickers to be able to use an old oven at least for Christmas) and a month to repair a thermostat in the shower so we were not able to take shower. I am not mentioning about other repairs that took 7 months to resolve and some of them have still not been completed. Numerous contractors were sent, who continuously took pictures and had no liaison with the previous contactors wo had been at the property and every time I had to baby Dexter and contractors to make sure the repairs were arranged as Dexters were constantly overlooking or forgetting to arrange essential and major repairs. Last repairs which took 7 months (I am not kidding) to be arranged have still not been completed. Yet, these 9-5 workers dare to threaten that if we arrange repairs ourselves we would not be allowed to deduct it from the rent which is not for Dexters to decide anyway. I tried to reach the management but it is a bad as the rest of the rest organisation, the director responsible for the properties within the area in which we live (I am still wondering who on earth appointed him to be a director) has no manners, rude and abrupt. Dared to question me why did I have to use the washing machine that was jumping and making horrendous noise in the evening and was waking up our child and not during a day and why didn’t we do the repairs ourselves when I told him the repairs were easy, simple and straightforward. I would appreciate that customer relations do not send generic responses about how supposedly everything has been resolved and that all repairs have been down to the landlord which I have hearing for 7 months. No need to confuse the readers and cover up your shady and shambolic customer service. Everyone know it is all untrue.Update in response customer relations generic response: the fact that you supposedly can not locate who I am just proves your constant disorganisation and inexistent customer service. Stop creating positive reviews, it is not going to help dexters. Everyone are aware what you are up to.

Vlada · 4 January 2022

★★★★★ 5/5

Google

I never write reviews for any service/product but some people really just deserve a shout-out and to take a bow! Fergus Jones not only served our needs for a property search extremely well but has also put my faith back into the proactive and engaged real estate professional! Well done Fergus and well done Dexters for having this caliber of management!

Dil · 11 November 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, especially Christian Pengelly who is always available and ready to help.

KA · 9 November 2023

★★★★★ 5/5

Trustpilot

Alistair was a great Estate Agents who…

Alistair was a great Estate Agents who made the process quick and simple.

Rob · 6 November 2023

★★★★★ 4/5

Google

Highly rate Zeke from the property management team. While other agents tend to deflect and withhold information for as long as possible, Zeke has kept me informed of all updates and progress when works are needed and actually got the landlord to get involved and fix things.

Kyle · 12 August 2024

★★★★★ 5/5

Google

Working with Amalia Tanasa as my real estate agent was a fantastic experience. She was incredibly helpful, always well-informed, and readily available whenever I needed to reach out. Her dedication and professionalism made the process smooth and stress-free. I highly recommend her services to anyone in need of a reliable and knowledgeable real estate agent

Yehia · 15 March 2024

★★★★★ 5/5

Trustpilot

Massive thanks to Rasel who provided…

Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!

Rodi · 22 June 2023