Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
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1/5
TrustpilotLiars
Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.
Chris Β· 7 August 2023
Agent replied Β· 22 November 2024
Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer
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5/5
TrustpilotBenjamin Templeton at dexters Kentishβ¦
Benjamin Templeton at dexters Kentish Town was very helpful.
Bailey Β· 17 November 2025
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5/5
GoogleThanks Fergus Jones for all your help in our recent property purchase!
Fergus was very responsive to our queries and gave us good advice which helped us make decisions throughout the buying process, from offer to completion. This was really helpful as first time buyers.PositiveResponsiveness, Quality, Professionalism
A Β· 13 January 2022
Agent replied Β· 12 January 2025
Dear Luke, we are really glad to read that you have received 5* service from our Putney office. Thank you for taking the time to leave a review. Kind Regards Asma Chughtai Customer Relations Team
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5/5
GoogleIn our recent property search, we have found Dexters Putney to be excellent. Fergus in particular has worked hard to accommodate last minute requests for viewings, and to provide all information requested in a timely manner. Importantly he comes across as honest, enthusiastic and authentic, without exerting undue pressure. For this reason we are happy to continue viewing properties listed with Dexters, where sometimes just the manner of some agents is enough to turn us away.
Sue Β· 11 November 2023
Agent replied Β· 10 November 2024
Dear Sue, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotJack - attentive and a pleasure to work with
We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive π Thank you for your help!
Ilona Β· 6 November 2021
Agent replied Β· 22 November 2024
Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team
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5/5
TrustpilotExceptional service and highlyβ¦
Exceptional service and highly recommend the branch in Putney. Mr Dorian Terry kept me updated with all my queries and is a very pleasant person to deal with. Stands out from the rest out there I've previously dealt with! Thank you Dorian and the Putney branch
Joanna Β· 16 February 2022
Agent replied Β· 22 November 2024
Dear Joanna, Thank you for taking time out of your day to leave a 5 star review. Dorian will really appreciate your kind comments. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotYearly inspection.
I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. Iβm very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.
Sharon Β· 15 June 2024
Agent replied Β· 22 November 2024
Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotHeartfelt Thanks
I would like to extend my sincere thanks to Dexters Estate Agency in Hendon for the exceptional way they managed the sale of my late fatherβs house. Although there were some challenges along the way, the team remained consistently supportive, responsive, and proactive in communicating the next steps and helping to resolve any issues that arose.
Kasia Β· 21 November 2025
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5/5
TrustpilotFast and helpful responses
Fast and helpful responses - Neil Plit has been excellent in helping us
Anthony Β· 23 August 2024
Agent replied Β· 22 November 2024
Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotNabeel in Dexters is an excellentβ¦
Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service
John Β· 17 April 2024
Agent replied Β· 22 November 2024
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotOlivier has been very helpful inβ¦
Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.
George Β· 12 December 2023
Agent replied Β· 22 November 2024
Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotDexters were a joy to work with.
Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.
Steve Β· 20 June 2022
Agent replied Β· 22 November 2024
Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExperience made particularly good byβ¦
Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.
Duncan Β· 15 April 2024
Agent replied Β· 22 November 2024
Dear Duncan, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Asma, Customer Relations Team
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1/5
TrustpilotNightmare
Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.
Sal Β· 11 July 2023
Agent replied Β· 22 November 2024
Dear Sal,I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotMonika is always very attentive
Monika is always very attentive, thorough, professional and friendly.
SHARON Β· 22 October 2024
Agent replied Β· 22 November 2024
Dear Sharon, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
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5/5
TrustpilotThanks Kiera!
Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.
Hannah Β· 16 November 2023
Agent replied Β· 22 November 2024
Dear Hannah, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExcellent service
Natasha and the team have been brilliant. A professional, proactive, hassle free service is what I was looking for, living abroad. Dexters has more than met my expectations.
Peter Β· 23 October 2023
Agent replied Β· 22 November 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotLedi Peka amazing property manager!
I am very happy by Ledi Peka service. She is very professional, friendly and helpful! I recommend Ledi Peka and Dexters team!Best wishes and Merry Christmas!Khrystyna
Π₯ΡΠΈΡΡΠΈΠ½Π° Β· 8 December 2023
Agent replied Β· 22 November 2024
Dear Π₯ΡΠΈΡΡΠΈΠ½Π°, Thank you for your kind comments regarding Ledi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotWell done, Dexters
I have been a property professional for over 40 years. I don't suffer fools for long, so it says a lot about Dexters' lettings agency and management teams that I've stayed with them for about six years. Anthony Grundy of Dexters has just successfully negotiated a slightly tricky renewal for us, striking the right balance between our wish for an affordable rent for our long-term tenant, whilst not having the mickey taken entirely, in what are challenging economic times for renters. Thanks, Anthony. Well done. DL, Chief Executive
Waterfront Β· 9 July 2023
Agent replied Β· 22 November 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleWe deal with Paul Martin from the Property Management team on a relatively regular basis. Paul is quick to respond to any of our queries, is polite, helpful and always tries to get us a resolution on anything we're worried about as efficiently as he can.
Paul is an asset to your team! Keep up the good work!
Sarah Β· 14 January 2018
Agent replied Β· 12 January 2025
Dear Sarah, We appreciate you taking the time to submit your review regarding the service you received from our Putney Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
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5/5
TrustpilotRenters issues resolved very quickly
Donalina was very approachable and responsive, thanks so much for sorting some renters issues so quickly and effectively
Tiffany Β· 20 May 2024
Agent replied Β· 22 November 2024
Dear Tiffany, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotA big thank you to Chris McCandlish andβ¦
A big thank you to Chris McCandlish and his team who are always willing to help with a positive attitude and a forensic approach to property management.
Oliver Β· 10 November 2023
Agent replied Β· 22 November 2024
Dear Oliver, Thank you for taking the time to leave a wonderful 5* Google review. Chris will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
Trustpilot5 Star!
Alistair was very efficient and involved, thank you for your assistance.
Courtney Β· 16 September 2024
Agent replied Β· 22 November 2024
Dear Courtney, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
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5/5
TrustpilotGreat experience
I had a fantastic experience with Dexter in my search for a rental flat, and I want to give a special shoutout to Vicky for her exceptional assistance
Jessie Β· 14 October 2023
Agent replied Β· 22 November 2024
Dear Jessie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
