Trusted Agent profile · Wandsworth

Dexters Northcote Road reviews in Wandsworth

4.4

★★★★★ Great

2,141 reviews across 2 platforms

93 St Johns Road, London, SW11 1QY, Wandsworth, SW11 1QY

Dexters's office in Wandsworth, at 93 St Johns Road, is rated 4.4 out of 5 across 2,141 reviews on two platforms, including 273 Google reviews rated 4.9.

Google logo

4.9 / 5

273

Reviews on Google

This office

Trustpilot logo

1,868

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fantastic experience

Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!

Jake · 19 June 2023

Agent replied · 23 October 2024

Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I purchased a house through Dextors and was looked after extremely well by Charlie. I had clear and friendly communication throughout the purchasing process. Thank you Charlie!

Tristan · 25 August 2024

Agent replied · 24 October 2024

Dear Tristan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

They asked me to write a review

They asked me to write a review, so here is my honest experience.

SY · 18 June 2026

Agent replied · 24 June 2026

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

Leah was a very helpful and informative agent. She kept me up to date on the property I was interested in and called to confirm I’d be at the appointment in time.

Abby · 27 May 2024

Agent replied · 24 October 2024

Dear Abby, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

1/5

Google

Terrible experience with this estate agent. Would avoid! Me and my wife tried to buy a flat nearby. When the survey came back it had all sorts wrong with it, which the estate agent claims they knew nothing about, despite there having been previous offers that had fallen through on the property. We'd also asked them mulptiple times in emails if/what was wrong with the property, but nothing was forthcoming. They were aggressive throughout, complaining about the first conveyancing firm we chose. Once we were under offer they didn't remove the property from the market, like other estate agents seem to do out of courtesy. They also called my wife at 4.30am in the early hours the day after we complained about the treatment we'd had, claiming the call was a cleaner who accidentally hit the re-dial button on their phones. Am sure they're great if you're a seller, but the experience we received as a potential buyer was terrible. Overall, we wasted a lot of time and money. Since we pulled out of the transaction (due to the number of serious problems flagged by the surveyor) Dexters has also now jacked up the asking price from £613,500 to £625,000. Anyone would have thought that all those issues (which they're aware of because we shared the survey with them) would lower the price rather than raise it.

David · 27 May 2024

Agent replied · 24 October 2024

Dear David, Thank you for contacting us. I am really disappointed to read your comments. I understand that our Area Director, John Ramirez has reached out to discuss your concerns. I trust that John will be able to resolve these matters for you. Kind regard, Asma, Customer Relations Team

5/5

Google

Excellent service from Matt Ward and his team. Very professional and were very thorough with their search. I would certainly use them again.

Jack · 27 October 2024

Agent replied · 10 November 2024

Dear Jack, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Amazing experience at Dexters. Matt was on hand throughout to assist with my property search, the office team are super friendly and professional. Highly recommend!

Martha · 24 September 2024

Agent replied · 24 October 2024

Dear Martha, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Google

I just finished purchasing a property through Dexters Northcote Road, working with Lottie. In what was a very long and difficult process (due to issues with the seller), she was a real pleasure to work with. She was always enthusiastic, kept me updated, and was willing to chase the seller or whoever else for whatever was needed to get this over the line. My thanks to her and the rest of the team!

William · 24 September 2024

Agent replied · 24 October 2024

Dear William, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team

5/5

Google

Matt Ward was great helping us get our flat , he was chasing after the solicitors so that we could speed up the process . Thank you Matt ! Cristina

Cristina · 26 June 2024

Agent replied · 24 October 2024

Dear Cristina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Louis Preston - Property Manager

Louis Preston is the property manager for the flat I have lived in for the past 2 years. Diligent, responsive and always willing to help. Great experience so far!

Yana · 13 July 2024

Agent replied · 23 October 2024

Dear Yana, Thank you for your kind comments regarding Louis and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

100% DO NOT TRUST THIS LETTING AGENCY

We struggled immensely with an unscrupulous, fraudulent and absentee landlord (who resides in Dubai, literally a different continent) and had a litany of serious issues with our properly. None of these were remedied and relationships broke down with the landlord who claimed he was struggling to manage the property. We had toxic mould, plumbing and dangerous electrical issues which were only worsening. When raised with the letting agent, appealing for their help, our concerns were ignored and they sided completely with the absentee landlord. This led to us being forced to end the tenancy early and we are now facing issues with getting our deposit back and dexters have been incredibly unhelpful and combative in their nature. They have shown zero care for their tenants and only care about putting money in their own pockets. DO NOT TRUST THIS LETTING AGENCY.

Sophia · 17 May 2024

Agent replied · 23 October 2024

Dear Sophia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Google

Dealing with Leah was an absolute pleasure - highly professional and very responsive. Would highly recommend Leah and this agency!

John · 2 December 2024

Agent replied · 9 December 2024

Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Dexter's Letting Review

I have been renting my flat for a dozen years with Dexters and overall they are good at what they do, and generally get rents in on time. My flat is agent-managed so the team is generally responsive and get things done well. ParWhen things are amiss, the management of Dexters come into play and they solve problems which is great. I've most recently been working with property manager Bailey and she's been great at finding the right contractors at the right prices to get things done to a satisfactory level.I intend to continue to let my flat with Dexters.

Roger · 16 May 2024

Agent replied · 23 October 2024

Dear Roger, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent Property Management

I can't recommend Dexters Property Management highly enough thanks to Tallulah. She has been absolutely fantastic: incredibly efficient, always fast to respond, and always got a solution. She's made the stress of moving into a new place with several teething problems so much better. Superb service.

Edward · 27 June 2023

Agent replied · 23 October 2024

Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters Property Management

I have been using the property management services of Dexters (previously Fields) for twelve years now. I have been impressed with the service that I have received, hence still being with them after so many years. I am very happy with the service that I am receiving from Jamilah Al-Sahar who is very responsive to both my tenants and to me. She is pro-active in getting things done in a timely, professional and friendly manner.

Mike · 13 August 2024

Agent replied · 23 October 2024

Dear Mike, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Jessica- Joy Beau- Wright and Donalina Gargrupe - Property managers

Many thanks to Jessica- Joy Beau- Wright and Donalina Gargrupe - Property Managers who are always extremely helpful and responsive. We know that any issues with our property are dealt effectively and quickly. Thank you ladies for your professional service!

Customer · 29 November 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you to Georgina and the team at Dexters

I wanted to say thank you to Georgina McConnell and her team at Dexters for their excellent service over the last few years. It's great to have a team I can rely on to manage my properties while I am living abroad

Garry · 10 October 2023

Agent replied · 23 October 2024

Dear Garry,We really appreciate you taking the time to leave such lovely comments about Georgina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Responsive and proactive so far!

Since moving into a new rental property in recent weeks Caitlin and Donalina from the team have been very responsive and proactive in getting in the contractors to assess works needed. Looking forward to hopefully resolving issues speedily from here!

Dariush · 23 November 2023

Agent replied · 23 October 2024

Dear Dariush, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Shout out to Lorelle and Ashley

Shout out to Lorelle and Ashley. Thank you both for helping me to navigate the sometimes perplexing world of rentals. Your professionalism and kindness are a rare and super combination. Keep doing what you do. Couldn’t do it without you. Whoop, whoop!

Bee · 4 October 2023

Agent replied · 23 October 2024

Dear Bee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

HOWARD COWLER - Dexters

We’ve been looking for a house for over a year. It’s been difficult to find the perfect fit for our family. Most agents just send random emails but Howard at Dexter’s curated the search for exactly our needs. He checked in over the year and understood exactly what we were looking for. He was on top of it and anything that got our profile - he made sure to make us a priority. Howard finally found us the perfect home and the experience we had to close was wonderful. He made it stress free, he was honest, he made us feel secure and confident in our decision right to the end. There are not many agents like him. Howard from Dexter’s is a gem! Would absolutely use him again and again!

Consumer · 7 May 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave a lovely review regarding Howard. Kind regards, Asma, Customer Relations Team

5/5

Google

We had a great experience working with Dexters to buy our new house. Sophia was an absolute dream throughout the process, and really supportive when we needed extra help. We would absolutely recommend Sophia to any of our friends or family.

Lily · 25 October 2023

Agent replied · 24 October 2024

Dear Lilly, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Could've been homeless without her.

Could've been homeless without her.Nadia is very competent, kind, and has a warm-heart. I was very impressed that she even replied late at night and early in the morning. Thanks to her, I was able to get a good property at a reasonable price

하윤승 · 9 August 2023

Agent replied · 23 October 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Aimee was so lovely and helpful with our flat search, showing us a variety of different flats and really easy to talk to / ask silly questions to! Thanks for all your help Aimee, looking forward to continuing our search with you.

Lucy · 10 April 2025

5/5

Trustpilot

I would like to say huge thank you to…

I would like to say huge thank you to Dexter’s , Especially Khadija & her east team 3. I would highly recommend this company as they are extremely helpful, friendly and provide a amazing service. You won’t be disappointed x

Masuma · 15 November 2023

Agent replied · 23 October 2024

Dear Masuma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

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