5/5
TrustpilotThank you Bobby
Thank you Bobby Rented my property with in a week.
Agent replied · 31 October 2024
Thank you for taking the time to review your experience
Trusted Agent profile · Wandsworth
Chestertons Putney reviews in Wandsworth
★★★★★
2,415 reviews across 2 platforms
153 Upper Richmond Road, London, SW15 2TX, Wandsworth, SW15 2TX
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 153 Upper Richmond Road, is rated 4.5 out of 5 across 2,415 reviews on two platforms, including 220 Google reviews rated 4.6.
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Reviews
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
Agent replied · 31 October 2024
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Agent replied · 31 October 2024
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
5/5
GoogleMy husband and I dealt with Emily and Daniel with quite a complicated selling situation. Both Emily and Daniel were complete professionals throughout the process and kept me updated at every step. I would recommend working with them at Chestertons in Putney.PositiveProfessionalism
5/5
TrustpilotKate was very helpful and definitely…
Kate was very helpful and definitely made the process smooth running!
Agent replied · 31 October 2024
Thank you for the five star review.
5/5
TrustpilotJasmine is lovely
Jasmine is lovely. I very much enjoyed working together with her.
Agent replied · 31 October 2024
Thank you for taking the time to share your feedback. This is really useful for those who are looking to potentially use Chestertons as their agent.
4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Agent replied · 31 October 2024
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
5/5
TrustpilotSouth West Lettings
I found Chestertons very professional, reliable and easy to deal with. In particular, Melissa was very good and always went the extra mile to secure tenants for our flat at the best possible price, making sure she was being fair to both parties.
4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Agent replied · 31 October 2024
Thank you for the positive review!
2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Agent replied · 31 October 2024
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
5/5
TrustpilotVery friendly and capable team that…
Very friendly and capable team that gets things done. I am really pleased with the service.
Agent replied · 23 December 2024
Hi Suzy, thank you for the positive feedback. We appreciate the support and wish you all the best.
5/5
Trustpilotsafety compliance team
Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!
Agent replied · 31 October 2024
Thank you for your kind words Lily, we really appreciate the feedback for the team. If you need anything else, we're only a phone call or email away!
5/5
GoogleRae is driven and very responsive all while maintaining an approachable and friendly demeanour. Would highly recommend her to be anybody’s agent.
5/5
TrustpilotDavide Frongia and Tsion Tesefay…
Davide Frongia and Tsion Tesefay handled the contract renewal and rent increase for my flat in a prompt and efficient manner. I am pleased with the outcome.
5/5
TrustpilotMuch more confident.
After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.
Agent replied · 31 October 2024
This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.
5/5
TrustpilotReally responsive team
Really responsive team, made finalising my tenancy very easy. Quick to answer questions, or get me information and always very polite to deal with.
5/5
TrustpilotStav and the team were very helpful and…
Stav and the team were very helpful and professional.
Agent replied · 31 October 2024
Thank you for taking the time to leave a review!
5/5
TrustpilotBobby went above and beyond for us
Bobby went above and beyond for us. Highly recommend
Agent replied · 31 October 2024
Thank you for the 5 star review!
5/5
TrustpilotThanks a lot for amazing guidances…
Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.
Agent replied · 31 October 2024
Hi Fred, thank you for taking the time to write a great review. We are so glad you was satisfied with Katherines services and should you require any further assistance, we will be happy to help.
5/5
TrustpilotReally helpful and smooth process
Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.
Agent replied · 31 October 2024
Hi Jack, thanks for sharing your experience with Bradley and congratulations on finding a new home so quickly! If you need anything else, please do reach out to us. Wishing you all the best!
5/5
TrustpilotElizabeth Joyce, Property Manager: 5*
Elizabeth Joyce in Chestertons property management department is exceptional. I have nothing but praise for her reliability, responsiveness, courtesy and professionalism. She looked after my Portfolio for years and it has been a pleasure dealing with her.
Agent replied · 31 October 2024
Thank you for your feedback Lizzie, it's amazing to hear that Elizabeth has been managing your property portfolio for a number of years! Feel free to get in touch if you need anything else.
5/5
TrustpilotNo other Realtor like Chesterton
Madi and Jonathan at Chestertons have been amazing to work with! They let my flat instantly (within an hour), secured me a great tenant with a long tenancy and have made the letting process a walk in the park. I highly recommend Chestertons and their lovely, professional team! No other realtor shall I use now
Agent replied · 31 October 2024
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotMarla
I had the chance to be in touch with Marla and she has been very helpful and proactive with our deal and reneview of the contract. Once again thanks for this!
Agent replied · 31 October 2024
Thank you for taking the time to write a great review and sharing your experience with Marla. Its great to hear how helpful and proactive she was throughout the process.We appreciate your support.Best wishes - Chestertons
5/5
TrustpilotSean Fitzpatrick was most helpful
Sean Fitzpatrick was most helpful. He cannot be faulted. Chestertons' verification processes were less than straightforward, to the point of being arcane and irritating. The accounts department had to be chased to refund my holding deposit, a process which took several weeks.
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