Trusted Agent profile · Wandsworth
★★★★★
2,415 reviews across 2 platforms
153 Upper Richmond Road, London, SW15 2TX, Wandsworth, SW15 2TX
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 153 Upper Richmond Road, is rated 4.5 out of 5 across 2,415 reviews on two platforms, including 219 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chestertons Putney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleOttavia was a great help throughout. Thanks very much
Thank you for the fantastic feedback, John! We're thrilled to hear that Ottavia provided you with great support. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
1/5
TrustpilotTerrible experience …
We had a terrible experience with Chestertons. From the beginning, our lettings agent Arsida was unprofessional and extremely difficult to get in touch with. Arsida would never pick up the phone when called and would not call us back when we requested. Arsida’s primary manner of communication was texting. Sometimes, we would get a text that just said “hey”, or “how are you” and nothing after. Other times we would get a text about her calling us later but she would never actually call us. This has been especially frustrating when asking for a list of furniture (twice), such that we could negotiate what to remove (our request was ignored both times). Also, when promising to put things in an email, that promise was never fulfilled. Serious deficiencies in communications aside, the worst part of our experience has been the dishonesty. Long story short, after Arsida simply refused to send us a list of furniture in the flat, we made a verbal agreement on the phone with her that only three pieces would remain, and others (including an extremely weathered sofa) would be removed. Come moving day, all furniture was there. Upon enquiring about the mistake, she sent an email saying how she “made it very clear from the beginning that the property is furnished”. We do not know if the reason she lied was incompetence or gamesmanship, as we naturally have no access to her communications with the landlord.We believe Arsida had no intentions of rectifying our issue when we informed her. Arsida promised to contact the landlord and we haven’t heard anything for nearly a month. Hence, we have had to take matters into our own hands and paid for removals. Our guess is that Arsida was quite simply waiting for this to become somebody else’s problem (most probably ours).Please consider significant additional costs, poor communication and duplicity when dealing with Chestertons.
Thank you for getting in touch Gábor. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotLouis Vasili
I had been in search of a flat for almost 1 month, meeting and talking with many agencies and agents. After contacting Chestertons and meeting Louis I really felt as I was listened and my concerns/requests were thoroughly cared for. We were able to find a place in less then 2 weeks that was over and above my expectations. The process was smooth and Louis was there to make sure of it every step of the way.He is an amazing agent with strong professionalism, and a wonderful individual who goes the extra-mile where it makes all the difference!
Thank you for your review Daniel! We are so pleased to hear of your experience at Chestertons.
5/5
TrustpilotGood service
I decided to rent the place and paid the holding deposit before I was even in the UK. It is a really good flat to live in. I was rushing to find a place before my arrival to the UK, I was able to view the house remotely thanks to Cecilia. I also got to view the house in person with Cecilia before I committed to rent. Really a good place to live in, close to all the outdoor & indoor supermarket and convenient stores.
Thank you for leaving your review with us! We are so pleased to hear this.
5/5
TrustpilotConor Bunn - Great Experience
Conor Bunn is the best agent I’ve dealt with in my house search. We’ve been speaking for over a year now and he’s been very patient with my precise preferences and brought some great properties in front of me. Top guy and genuinely a pleasure to deal with!
Hi Jack, thank you for taking the time to write a great review. We are so glad Conor was a pleasure to deal with. We really appreciate the kind words and support. If you require any further assistance, we will be happy to help.
5/5
TrustpilotExcellent service by Tushar and Ed!
Absolutely wonderful service by Tushar and Ed. They were able to accommodate me last minute for a same day viewing for which I was able to make an offer and move in all within less than a week! Tushar is super kind and very quick in communication! It’s rare to find attentive agents who go above and beyond to help ensure an easy and comfortable transition into a home and Tushar did just that! Thank you Tushar and Ed!
Thank you for sharing!
5/5
TrustpilotExcellent Real Estate Agent
I recently had the pleasure working with Betsy Slawson from Chestertons. From the beginning to finish her professionalism, dedication was truly exceptional.Thanks to Betsy hardworking and expertise.I’m incredibly grateful for her assistance and would not hesitate to recommend her to anyone.
Hi Tie, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotParkway branch is really good
Parkway branch is really good! Thanks Ryan for your help!
Thank you, Ziad! We're thrilled to hear you had a great experience at our Parkway branch. Ryan will be delighted to know he made a positive impact. We appreciate your support and look forward to assisting you again!
5/5
TrustpilotGreat Service from Connor Bunn
We recently worked with Connor Bunn, as our estate agent, and were very pleased with his service. He was professional, attentive, and easy to communicate with throughout the process. We found the perfect home, and we would recommend Connor to anyone looking for a reliable estate agent.
Hi there, thank you for taking the time to leave a review for Conor. We wish you all the very best in your new home!
5/5
TrustpilotPrompt, Truthful and with a Level of Care
I worked with Nishaad at the Pimlico office finding an apartment and it was a great experience. He was always three steps ahead and communicated with multiple parties to get the answers before I even had to raise the questions. He has always been prompt about my requests big or small, let alone I signed my apartment over Christmas and New Years. I found myself never have to bring up the same concerns twice since they are either resolved quickly or he was actively working on them / remembered them. I'd highly recommend.
We are so pleased to hear this, thank you for sharing your experience with Chestertons.
4/5
TrustpilotProperty manager - Richard parkin
Richard Parkin has been our property manager with Chestertons for about 6 months now and has been really professional, easy to contact, response times are excellent and he has provided us with solutions where needed.
Thank you for taking the time to leave a review, we're really please to read how helpful Siannie has been. All the best
5/5
TrustpilotFantastic service from Andreas!
Would love to give a big thank you to Andreas for his amazing service. He made sure everything went smoothly with our house purchase and always answered our questions quickly. We did not have to chase him even once, he was very on top of things. Would highly recommend Andreas, especially if you'd like things done promptly. Will for sure be using his services again if the time comes.
Hi there,We're so pleased to hear about your exceptional experience with Andreas! Thank you for taking the time to leave this great review, please do get in touch if you need any further support from us. Many thanks,Chestertons
5/5
TrustpilotEfficient and effective
Chestertons have been both efficient and effective in arranging my letting. They found tenants and placed them quickly at a decent price. In managing the end of the letting Tamara was particularly diligent in engaging with the tenants and keeping track of their plans for a potential short term extension. Thank you!
Hi Harry,Thank you for writing such a great review. We are thrilled Tamara was so efficient in arranging your letting. We appreciate the support and should you require further assistance, we will be happy to help.Kind regardsChestertons
5/5
TrustpilotSuperb property manager - Samuel Phillips
I've been with Chestertons for nearly 15 years. Throughout the years, they've been consistently reliable, professional and supportive. Special commendation to my current property manager - Samuel Phillips - who has been particularly prompt, helpful and always provides great advice. Thank you Samuel!
Hi Ee Han, thank you for sharing your experience with us as a long-term landlord. Should you need anything further, please do not hesitate to reach out to Samuel and the team. Best wishes!
5/5
TrustpilotThe wonderful 5 stars services of Chesterton team and Agent Miss J McBride
My husband and I are very pleased with the Property search, viewing, and moving in. The lady at the front desk is always cheerful over the phone and in person when we have queries, Miss McBride gives friendly services. The management maintainers team responds in speed when we report some repairs to the property.We are very blessed with an abundance of happiness in the cozy flat, great location in Putney. I highly recommended Chesterton services for people in the property search. Many thanks, Kim
Thank you so much for sharing. We are so pleased to hear of your experience with Chestertons!
5/5
TrustpilotHappy Customer
I have been using Chestertons in Shad Thames to rent out my two one bed room flat for over 15 years. The advice i get from all the letting team is very professional. I recently popped in for some advice on redecoration and a new storage heating and Stav Nicola was very helpfull with his advice. I recommended Chestetons to my friend who was looking to rent her flat in Putney and she also was delighted with the service.
Thank you for the wonderful review, and for referring your friend!
5/5
TrustpilotWe had a rocky start with Chestertons…
We had a rocky start with Chestertons when we first put our offer in for our flat. That said, Aaniya, our assigned property manager has been incredible. She's resolved issues left, right and centre. She is always responsive and a pleasure to have a chat with. Thank you Aaniya!
Hi Sin, thank you for your honest review, we're delighted to hear that Aaniya has been on hand to help since moving in. Should you need anything further, please do not hesitate to reach out again. Best of luck in your new home!
4/5
TrustpilotOverall the service provided by…
Overall the service provided by Chestertons has been good. Juliette has been helpful with any issues we've incurred, and came to assist us on her day off.If the onboarding process was smoother then would of been 5 stars. I would recommend Chestertons to friends and family.
Hi Victoria, thank you for your review. We're happy to hear Juliette has been on hand to help and we appreciate your feedback around the onboarding process. We'll be sure to keep an eye on any issues that may arise so we can improve it for the future. Wishing you all the best!
5/5
TrustpilotMyha (from Chertertons Putney) provided…
Myha (from Chertertons Putney) provided us an excellent service, constantly checking with the property owner and her manager to push through the rental as quickly as possible. The process was well organised (everything was through their system) and Myha went above and beyond to secure our requests. Very great experience!! We would like to Thank you Myha for your support. You could not have been more helpful and professional.Thank youDiana & Chris
Hi Diana,We're so pleased to hear how Myha was able to provide such a professional service! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further assistance.
5/5
TrustpilotGreat letting agents
Been dealing with Oliver Slater at Chesterton's for over a year now. Great service - very communicative, quick to respond, and has instructed plenty of contractors to come and solve issues for us. Thanks for all the support.
Thank you, BR! We’re thrilled to hear about your positive experience with Oliver. Providing excellent service and support is our priority, and we appreciate your trust in us. If you need anything else, we're here to help!
5/5
TrustpilotExcellent experience, with special thanks to Stav Nicola
Easily the best service I have received from an estate agent company. I was promptly contacted by associate Stav Nicola after expressing interest in renting the property to arrange a viewing. After confirming my interest in renting, Stav made the process of securing the property seamless and responded to all of my queries incredibly quickly, kindly and patiently helping me through each stage of the referencing process, ensuring I understood the information required on the Chestertons Portal, and promptly confirming payments made. The property inventory upon moving in was incredibly thorough, with clear signs left across the flat to, for example, highlight the functions of all switches, and a binder including instructions for all appliances being left out for me. I was also very grateful for the Chesterton’s care package left out for me upon moving in. All in all a seamless process, with incredibly kind service from associate Stav Nicola. Thank you!
Thank you for sharing your experience with us Becky. We are very pleased to hear this.
5/5
TrustpilotAmazing Team
My experience with this agency started in 2021, they have a professional team always ready to help and support This year, they helped me to renew the contract smoothly, dealing with my requests with patient and careI would like to thank them all, especially Amanda and Lavie, keep up the good work, good bless you
Hi Maha, thank you for your review and being a client of ours since 2021. We're delighted to have assisted in the renewal of your contract and will pass your compliments on to Amanda and Lavie. Wishing you all the best!
5/5
TrustpilotChoose Aaron at Chestertons
We happened to be looking in one of the most chaotic and competitive environments for renting a flat since coming out of lockdown. We were constantly emailing and calling over 20 different agencies to try to get viewings for flats, and not hearing back from anyone or not able to schedule any viewings. The moment we saw a flat listed with Chestertons we gave their office a call and was able to speak to Aaron, who was both friendly and professional. While the flat we were interested in had already been rented, two months in advance, he immediately asked us what our parameters were and sent me an email seconds later with three or four options for available flats. I was scheduled to view another flat with another agent an hour later, and I quickly asked if Aaron could show me one of the flats he suggested after that other showing. He was not only able to arrange a viewing with one hour notice after meeting me but also made it work for my schedule and we were the first ones to see the flat, even before it went on the market. That flat ended up being the one we are living in and we couldn’t be happier! Throughout the process Aaron was so responsive and helpful, going out of his way to make sure that we were clear on the process and answering all of our questions immediately. Aaron was a joy to work with and made a process that can sometimes be unpleasant and daunting, very accessible and enjoyable. He is clearly dedicated to helping people find their new home and brings a level of enthusiasm, passion, and humanity to an industry that can feel very transactional or clinical. You’d be lucky to have Aaron as you’re letting agent and we will be recommending him and his colleagues at Chestertons to all of our friends!
Thank you so much for sharing your experience with us Christina! We are so pleased to hear how helpful Aaron was at Chestertons.
5/5
TrustpilotGreat experience!
Ana has always been an incredible property manager, dealing with everything in a very efficient and professional manner and nothing is ever a problem. Living half way across the world Ana recently managed a huge renovation for us and kept us constantly updated on the progress. We are so pleased with the results and the property has been completely transformed. We would highly recommend Ana Cotofana to anyone looking to rent their property.
What incredible feedback, we are so happy to hear that Ana was able to make such a huge task more manageable for you. Thank you, Lucinda!
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Tell us what you need and we'll put you in touch. Chestertons Putney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
