Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience with Zameer as a lettings agent. From the initial viewing through to moving in, everything was handled professionally and efficiently. Communication was excellent throughout, and any questions or issues were dealt …
Marley · 16 January 2026
Agent replied · 23 January 2026
"Thank you for your glowing review! We are thrilled to hear that you had a positive experience with Zameer as your lettings agent. Our team takes pride in providing professional and efficient service, along with great communication. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 2/5
GoogleWe were looking for rent a property and we got the place we are happy about that and the actual issue was the process of getting it.Really slow and hard , we were supposed to move out urgently and everyone who’s been in our situation can understand our frustration and when we are calling our agent they were promising to call back but we were never hearing any responses. He had another iconic moment of our agent being off and we even spoke with the manager about that we should move out as soon as possible so the manager can cover her colleague while our process and even though we agreed on that we never heard any feedback for two days. The last but not least was that we had some requests while moving in and when we were getting the keys we specifically asked if its done and response was “Yes, everything is done” by our agent Dan but when we got in and when we spoked to our landlord he didn’t even know what was the issue and we saw that was a lie. I can understand if you will be honest and say “we need more time” or something but why you want to broke our trust to your agency all of us couldn’t figure that out.
Farangiz · 27 July 2024
Agent replied · 25 October 2024
Hi Farangiz Öcal,
We are sorry to hear about the challenges you faced during the rental process. Your feedback is important to us, and we apologise for any miscommunication or delays you experienced. Please feel free to reach out to us at complianceresidential@sequencehome.co.uk to discuss your concerns further. Thank you for bringing this to our attention.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDan was very friendly, knowledgeable and showed great professionalism in his approach to viewings, with clear and honest explanations about the current property market. Would happily recommend his services as an estate agent.
Raphaël · 28 May 2024
Agent replied · 25 October 2024
Raphaël Pasquier many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe are very happy to have sold our flat in Putney using Barnard Marcus. Karim was great to deal with, he is very personable and easy to talk to.
Freddie · 28 May 2024
Agent replied · 25 October 2024
It’s really lovely to read another review Freddie Smithers. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have very good experience with Barnard Marcus very helpful staff Nadeem Hafeez highly recommended thank you so much for everything
JHON · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for the wonderful review! We are thrilled to hear about your positive experience with our team, especially Nadeem Hafeez. We strive to provide exceptional service and it's great to know we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleYvette and the team were exceptionally helpful and made the whole letting process very easy. Such an amazing experience.
Arthur · 3 November 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave us your 5* review Arthur! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery nice flat-hunting experience with them. Dan is very patient and responsive, and went the extra mile to meet the timeline.
Yuxiang · 25 September 2024
Agent replied · 25 October 2024
Thank you for your thoughtful 5* review Yuxiang Wu! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleAlbert was fantastic with timely phone calls, organising the viewings, helping with the offer to the vendor, and found out details of any concerns I had with the purchasing of the property.
Philip · 28 February 2024
Agent replied · 25 October 2024
Thank you for your lovely review Philip Mendes. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid dealing with Mark Anderson - the sales manager (not sure how).
Worst experience I have received when dealing with an estate agent.
He was unable to get an above asking price offer on a property for sales accepted. He didn't update me for 3 weeks after the first offer was put forward. Then made excuses along the line. Currently I have gone above my first above asking price offer and still haven't heard back from him since over 2 weeks. At the point of giving up now so I thought I should let anyone else know when they are looking to sell their home.. you're better off going to any other agent on the highstreet.
Miran · 11 December 2022
★★★★★ 5/5
GoogleI am delighted to share my positive experience with Barnard Marcus Estate, our dedicated estate agent who recently assisted us in purchasing our "buy to let" property. From the very beginning, Karim demonstrated exceptional professionalism and expertise, making the entire process smooth and stress-free.
Karim's knowledge of the real estate market was truly impressive. He provided us with valuable insights and guidance, ensuring that we made informed decisions throughout the buying process. His attention to detail and thorough understanding of our requirements helped us find the perfect property that aligned with our investment goals.
Kayden · 29 January 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GooglePossibly the worst agency we've ever worked with. The agent, Andrea, stood us up twice for property viewings.
The first time, we were partially at fault - our Uber was stuck in traffic and we were 15 minutes late. We called and emailed multiple times while in the Uber to try to tell her we would be late, but she did not pick up or respond to our emails. We waited at the property for 20 minutes before giving up and leaving. She called the next day to apologise, and gave the excuse that she had no access to her phone.
We set another date to view the property. This time, we arrived 10 minutes early. We waited for her for half an hour. Once again, we made multiple calls and sent emails, to no response. The lack of professionalism is simply unbelievable.
Dorea · 26 October 2022
★★★★★ 5/5
GoogleJessica and Lauren have been amazing! They worked hard to find me a property. Really happy with the communication throughtout …
Emmy · 16 February 2026
Agent replied · 16 April 2026
"Thank you so much for the kind words! It was our pleasure to assist you in finding the perfect property. We believe in excellent communication and are thrilled that you had a positive experience with Jessica and Lauren. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNadim my mortgage advisor was excellent! Very clear and responsive, explained everything and got me a great package. Works late and early too, so really flexible. Thanks!
Kirsten · 24 December 2025
Agent replied · 23 January 2026
Thank you so much for your positive review! We are thrilled to hear that Nadim provided you with excellent service and helped you secure a great mortgage package. Our team truly values your satisfaction and we are always here to assist you, at any time. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you very much to Zameer, We received great service and support. Very quick to reply to our queries and always very professional.
Omari · 16 January 2026
Agent replied · 23 January 2026
Thank you for your kind words! We are thrilled to have provided you with excellent service and support. Our team works tirelessly to ensure prompt and professional assistance. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleDan is a great agent, a very affable chap, competent and a pleasure to deal with. Thanks Dan!
Cameron · 26 August 2024
Agent replied · 25 October 2024
Thanks for the excellent review Cameron! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally impressed with the changes they made in their Putney office. I was selling my flat with them before they changed the whole sales team in July. After few weeks without a single viewing or communication, I was about to take my property to a different agency. BM scrapped the old team to bring a new one just on time, including a top sales from another office (Karim). I gave the new team a chance. What a change... like day and night. Karim took over my property and found not one, but two buyers in a matter of a couple of weeks. Old school, high touch, high intensity, working the property with callouts, bringing relevant viewings and keeping communication with us on point. These guys are not waiting for clicks. Karim has to be one of the best agents in the area. It's not magic, it's just hard work!
Santiago · 26 October 2023
Agent replied · 25 October 2024
Wonderful to read such a great 5* review of our local team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleDan was a great help in renting a property and provided quick and helpful answers to any questions. Highly recommend
Krishan · 27 June 2024
Agent replied · 25 October 2024
Krishan Walpole thank you for taking the time to leave us your 5* review and recommendation ! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big Thank you to Peter Gallagher from the Putney branch for helping me find a suitable mortgage.
He was fantastic through the course and managed the process very smoothly.
I will absolutely recommend him, he is well experienced and kept me updated at all the times.
Great service from start to finish.
Anabela · 26 October 2020
Agent replied · 25 October 2024
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
★★★★★ 5/5
GoogleViewed a place in Putney, Jess who did my viewing was fantastic and had such amazing energy about her. Would definitely recommend anyone thinking of buying or renting in the Putney area go through her
William · 2 August 2025
Agent replied · 22 November 2025
Thank you for your review! Jess is a valuable member of our team and we're so glad she provided you with a fantastic viewing experience. We highly recommend her to anyone looking to buy or rent in Putney. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleZameer was helpful and quick with his replies during my application process.
Khine · 26 August 2024
Agent replied · 25 October 2024
Thank you Khine for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAzhar Karmalkar was so helpful and was able to answer all our questions. Thank you for making the process so stress-free!
Mary · 28 February 2024
Agent replied · 25 October 2024
Mary Ward thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of working with Serge to help my brother and I find a flat. I cannot stress enough how fantastic Serge is. He is diligent, easy to work with, will intuitively know what you are looking for, and is always there a second after you've made a request. We found our flat quickly thanks to him, and he made the process of securing it completely painless. Given that my brother and I both have busy jobs, if it wasn't for Serge, it would have made the experience a headache, as opposed to what was a breeze.
The rest of Barnard Marcus Putney I interacted with to a lesser degree, but the few experiences I had it is clear they have same work ethic as Serge. Easy to work with, diligent and hard working, and they are there immediately when you have made a request. Thanks again Serge!PositiveResponsiveness, Quality, Professionalism, Value
Rayhan · 26 October 2020
★★★★★ 5/5
GoogleExcellent service from Karim and the team, who managed to swiftly assist with my sale.
Tristan · 28 February 2024
Agent replied · 25 October 2024
Tristan Phillips thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBarnard Marcus Putney markets my buy-to-let properties. The staff are excellent. Not only do they always find me tenants in time, they also took away many administrative hassle from me as they helped to arrange for check-out, cleaning, gas safety check, inventory and check-in, etc. The staff are friendly, helpful and efficient. Well done for finding me new tenants a couple weeks ago!
Eric · 28 February 2024
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Eric Teo. Best wishes, Lucy, Customer Relations.
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