Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleViewing was arranged for the next day at a convenient time to me. Agent was waiting when I arrived early. We made an offer and the agent's replies were prompt, courteous and professional. After offer acceptance the whole process was smooth and streamlined. All queries were answered with speed and knowledge. Agents have been good since move in with any queries and keeping all certificates etc. up-to-date. Highly recommend.
Jack · 23 October 2022
Agent replied · 22 October 2024
Good Afternoon Jack,
Many thanks for the this great review. We are very glad to hear you are happy with the service you received and that you found the whole process to be smooth.
We hope you are happy in the home we found for you.
Best Regards,
Tomasz Faba
Business Manager
★★★★★ 5/5
GoogleI used Andrews(Pietro & Chandel) at their Southfields branch. I have used many agents to buy and sell properties before. Pietro and team are the best I have dealt with. Pietro is honest and straight forward on the evaluation and what we could achieve selling the property. He delivered on what he said and always kept me updated on where we were.
I would definitely recommend them. Thanks DarrenPositiveProfessionalism
Darren · 23 October 2022
Agent replied · 22 October 2024
Dear Darren,
Thanks for sharing your experience with us.
I am thrilled to hear that Pietro and Chandel delivered excellent service. We are lucky to have them on board.
Best of luck
Tomasz Faba
Branch Business Manager
★★★★★ 5/5
TrustpilotFriendly and Bubbly Staff
Issy was extremely friendly and very helpful. Really made the whole viewing experience feel so easy and less of an interrogation. Both Issy and Molly have been great with their communication during the process.Many thanks Dale and Thea
Dmonic · 17 October 2024
Agent replied · 23 October 2024
Thank you, Dale and Thea. It's great to hear that you found Issy and Molly really friendly and helpful.
★★★★★ 5/5
TrustpilotJasmine Gyde
Jasmine Gyde is wonderful. She was allocated to my property earlier last year and despite having to navigate through some challenges, she always works to deliver. A very friendly, sweet and selfless individual who will go above and beyond. Jasmine is an asset to Andrews. 💯
Ishaq · 31 May 2024
Agent replied · 23 October 2024
Hi Ishaq, thank you for sharing your experience, we know that Jasmine will really appreciate seeing your kind feedback. Brilliant to see she was of such help to you when you needed her! Thanks again, Rhys
★★★★★ 5/5
TrustpilotHelpful staff and quick to respond
Shamiya was lovely, very friendly and helpful and very quick to respond to any emails or phone calls when I needed her. She helped me secure a rental within a couple of days after months of searching and disappointment.
Jake · 26 September 2024
Agent replied · 23 October 2024
Thank you, Jake. It's great to hear Shamiya provided such excellent service and helped you secure a rental quickly. We hope you enjoy your new home.
★★★★★ 5/5
TrustpilotExcellent valuation advice
We recently had a valuation visit from Catherine Turner of the Bear Flat office. Catherine was extremely knowledgeable and personable and gave us excellent advice. This has given us just the information we need at this stage of our potential sale.
Stephen · 21 August 2024
Agent replied · 23 October 2024
Thank you, Stephen. We're very happy to hear that Catherine provided you with valuable advice and a positive experience. Please get in touch again when you decide to sell.
★★★★★ 5/5
TrustpilotExceptional Service - Isaac Made Buying a House a Breeze!
If you're looking for a real estate agent who goes above and beyond, then look no further than Isaac, he works for Andrews. We recently purchased a house, and Isaac's support throughout the entire process was nothing short of incredible.From the very beginning, Isaac was incredibly knowledgeable and patient. He took the time to understand our needs and wants in a home, and he never made us feel pressured to settle for anything less than perfect. He was always available to answer our questions, no matter how big or small, and his communication was prompt and clear.One of the things we appreciated most about Isaac was his positive and reassuring attitude. Buying a house can be stressful, but Isaac always kept us calm and informed. When things slowed down during the process, he was there to reassure us and keep us moving forward.We honestly couldn't have asked for a better experience. Isaac is a true professional, and we highly recommend him to anyone looking to buy or sell a home. In fact, we can't wait to recommend him to our friends and family.
Juliana · 10 April 2024
★★★★★ 5/5
TrustpilotI had a good experience with Andrews…
I had a good experience with Andrews group. Sammi was very kind and took his time showing me around the property and discussed all the necessary details at length. He made sure to answer all my queries. Good customer service!!👍
Jugal · 30 August 2024
Agent replied · 23 October 2024
Thank you, Jugal. Your feedback on the positive viewing experience with Sammi is greatly appreciated.
★★★★★ 5/5
GoogleRichard has been very helpful. Thank you again!
Gweilo · 8 October 2025
Agent replied · 22 October 2025
Thank you, Gweilo, for your kind words and 5-star rating! We're thrilled to hear Richard was helpful. Your feedback is greatly appreciated. If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotPaul and Elliot were excellent and…
Paul and Elliot were excellent and clearly know the local market extremely well. Provided us with good advice and pitched the property price just right.We have consistently used Andrews over many years and have always received excellent service.
John · 30 September 2024
Agent replied · 23 October 2024
Thank you, John! We're thrilled to hear that Paul and Elliot provided excellent service and valuable advice. Your continued trust in Andrews means a lot to us.
★★★★★ 1/5
TrustpilotI had the extreme misfortune to rent a…
I had the extreme misfortune to rent a property from Andrews in the South Wales area. Portfolio Property Manager was Nicola Holdaway. What a vile company to deal with, rude and obnoxious staff who couldn't care less. Getting any response from her was a nightmare, so unprofessional, I would not recommend this company and will certainly never use them again.
Jude · 24 June 2023
Agent replied · 23 October 2024
Jude,Thank you for reviewing Andrews. I'm sorry to hear about your experience. I would welcome the chance to investigate what has happened so that we can ensure we take any corrective action. Delivering strong customer experiences is very important to us.If you were willing to drop me a line at choward@andrewsonline.co.uk I would be most grateful.Kind regardsCarl HowardGroup CEO, Andrews
★★★★★ 5/5
TrustpilotGreat service from Michelle (Southfields Branch)
Michelle is always on hand to help and responds to any queries promptly. It is always a pleasure to speak with her as she is friendly and professional. Michelle has made our experience with Andrews very positive, we are very grateful!
Chloe · 30 July 2024
Agent replied · 23 October 2024
Thank you, Chloe! We're thrilled to hear about your positive experience with Michelle. Your kind words mean a lot to us, and we'll be sure to pass along your praise.
★★★★★ 5/5
TrustpilotKind customer service
Had great customer service recently namely from Issy, Shannon + especially Dan, the last who I worked with most closely who was informative, responsive, respectful, helpful + most importantly, truly kind throughout the whole process, which made it so much easier on me.
Customer · 19 June 2024
Agent replied · 23 October 2024
Hi there, thank you for taking the time to write a lovely five star review. Amazing to see you received great customer service from our team and I am so glad to hear they made the process so much easier for yourself, the team will really appreciate this review. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotI highly recommend Andrews and the nice…
I highly recommend Andrews and the nice lady, Shamiya explained in detail and was friendly in today's viewing. They initially matched a property within our criteria and the details too were accurate as per the property advertisement. Thanks Shamiya and your team.
Yasasvi · 2 July 2024
Agent replied · 23 October 2024
Hi Yasasvi, fantastic to see you had such a brilliant experience with Shamiya and the team. We wish you all the best with your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic experience with the andrews…
Fantastic experience with the andrews downend sales team. Although we didnt make an offer we were allowed to view twice right at the end of the day and it was last minute. Antonia was very responsive and answered all of our questions.
Ryan · 26 June 2024
Agent replied · 23 October 2024
Hi Ryan, thanks for the review. Great to hear you had a fantastic experience with us and we wish you all the best with your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreg Lines was incredibly helpful
Greg Lines was incredibly helpful. I left my key inside my flat and unfortunately was locked out but Greg lent me a spare set so I was able to get back into my flat. Thank you!
Natasha · 4 October 2024
Agent replied · 23 October 2024
Thanks for your review, Natasha. Glad that Greg was able to help you.
★★★★★ 5/5
TrustpilotThanks Shamiya Simpson
Thanks Shamiya Simpson, had a wonderful experience with you. You are so lovely in engaging the Tenants. So polite and have good mannerism. Clear in answer to queris, sure I will recommend you to all. Thanks Andrew Property Group
Brijesh · 15 August 2024
Agent replied · 23 October 2024
Thank you, Brijesh. It's great to hear about your positive experience with Shamiya. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotThe process was quick and efficient
The process was quick and efficient, our consultant Jasmine was absolutely lovely, she was super attentive and responsive to any queries throughout the whole process, and kept us informed every step of the way. she made the process easy for us and was always on time to all our appointments.
Unknown · 15 January 2024
Agent replied · 23 October 2024
Thank you for the five star review. It's really pleasing to see that Jasmine and the team have been on hand to help you with all your queries each step of the way. We believe communication is key to a smooth experience and certainly looks like you've experienced that so far. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat service from Andrews
Great service from Andrews! Shamiya was so lovely and friendly and gave us an informative tour of the property and didn't rush the viewing at all. She was a pleasure to deal with. Would definitely recommend!
CH · 1 October 2024
Agent replied · 23 October 2024
Thank you for your kind words, We're thrilled to hear that Shamiya provided you with a great experience. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotViewing in saltford…
I was met by Izzy face to face around 1pm today at the house for viewing.Lizzy was so lovely and totally matched her telephone conversations.Lizzy was very informative and patient and altogether perfestional .A very warm and pleasant visit.Also was met with a smile
Rebecca · 16 May 2024
Agent replied · 23 October 2024
Hi Rebecca, thank you for the five star review to Izzy, amazing to see Izzy was very informative and patient with yourself. I am so glad to see you had such a positive experience and thank you so much for sharing, Izzy will really appreciate this review. Thanks, Laura.
★★★★★ 5/5
TrustpilotQuick and empathetic response.
Sarah Robinson was very quick when we requested a plumber to fix our boiler, she understood that we have 14 month old child in the house and going without hot water and heating was not ideal for a child. I like to thank Sarah for her quick response and empathy for our situation.
Johnny · 3 November 2023
Agent replied · 23 October 2024
Hi Johnny, thank you for taking the time to write us a review. We know Sarah works incredibly hard and is extremely passionate about getting a quick resolution when issues arise. Glad to see you and your family now have a warm home again with Sarah's help. Thanks, Rhys
★★★★★ 5/5
TrustpilotI really want to thank Raluca and her…
I really want to thank Raluca and her team for helping us resolve the issue related to the advance amount . I appreciate the efforts taken by Raluca to keep the communication between the landlord and settle the amount.
Ashwini · 3 August 2024
Agent replied · 23 October 2024
Thank you, Ashwini. We're pleased to hear that Raluca and her team could assist you effectively. Your feedback is much appreciated.
★★★★★ 5/5
TrustpilotMonika Lami, Andrews Lettings and Management agency…
Andrews Lettings and Management agency carried out a replacement of a water tank in our loft. Monika Lami has organised all works. She provided swift and professional service. Works were completed without any inconvenience for us.Very grateful Kind regards Vlad and Natasha
Customer · 11 June 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. It's brilliant to see that Monika was able to sort the works for you in a prompt manner but still at a time that suited you. Thanks again for sharing your experience, Rhys
★★★★★ 4/5
TrustpilotHelpful team
Sophia, Cat and the team were helpful every step of the way and the valuation of our property was spot on. We were more than happy with the process and experience with Andrews.
Mr · 7 November 2024
Agent replied · 28 December 2024
Thank you, Mr. Gover! We're thrilled to hear that Sophia, Cat, and the team provided excellent service and that you were satisfied with the valuation and overall experience. Your feedback is greatly appreciated! Best wishes, Jake
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