Trusted Agent profile · Wandsworth
★★★★★
2,143 reviews across 2 platforms
2-3 Balham Station Road, Balham, SW12 9SG, Wandsworth, SW12 9SG
Andrews's office in Wandsworth, at 2-3 Balham Station Road, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 252 Google reviews rated 4.8.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotDenise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Dear Mr Kimmins, Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
5/5
TrustpilotIt was quite an interesting experience.
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
5/5
GoogleI had the pleasure of dealing with Duaa Khan she was helpful understanding and answered all my questions. She was professional and due diligent which I was very impressed by. Very good listening skills and made me feel at ease with the process of renting.
Thank you, Mariah, for your wonderful feedback! We're thrilled to hear about your positive experience with Duaa Khan. Your satisfaction is our priority, and we're glad she made the renting process smooth for you. We appreciate your support and look forward to assisting you again in the future!
5/5
TrustpilotFantastic customer service from Michelle in Balham
Recently dealt with Michelle at the Balham branch. Excellent response times, helpful information - you can tell she'd thought about what I'd asked and what I was likely to follow up with, so minimised work for both of us. Efficient, effective, and very friendly. Superb.
Hi Mark, thanks for the terrific review. Amazing to see that Michelle has been on hand to help you with all your property needs. We know Michelle will really appreciate the feedback, thanks again, Rhys.
5/5
TrustpilotHayley tennet
Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley
Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.
5/5
GoogleAndrews in Balham were there throughout the process of us selling. Always ready and available at the end of the phone or by us popping in to to talk to them. They were very realistic about the price of our property and with that in mind they made sure we got the best price. Which we did. We were happy with the price we sold it for and the buyers were also happy. I really highly recommend them. They were attentive at all times. They were friendly and kind and nothing was too much for them. Any concern we had, they dealt with promptly and reported back to us straight away. They stayed with us throughout the process never failing in their commitment to us as clients. We were very very impressed” .
Good afternoon thank you for leaving us such a great review. Taichi,
5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
5/5
GoogleThroughout this letting process, Emmanuel has been amazing. He made sure that I understood everything thoroughly from the start at the registering process. In my search, I have found that the other agents avoided showing me properties because of my lack of the English language. In this case, Emmanuel was more than willing to meet with me and my interpreter to make the whole process easy. I didn’t feel rushed at any point, nor did I feel at a disadvantage. Even after I had moved in, Emmanuel was still willing to help me to set up the bills in my name etc. I will definitely be coming back to Emmanuel at the end of this tenancy to help me to find another property. I greatly appreciate the service I received.
Good afternoon Ewa thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible. ,
5/5
GoogleOur search was happily a very short one with Marcus - he went out of his way to show us the perfect property that had not yet even gone on to the market. The location, size and price were all spot on. We decided immediately to make an offer, and from that point through to moving in, Marcus made the whole process simple and stress-free, making sure our requests to the landlord were all fulfilled. When we arrived at the property on move-in day, we even had the great surprise that the landlord had fitted new carpets throughout the property, which was beyond what we had even requested. We would not hesitate to recommend Marcus and Andrews to anyone.
Good afternoon Robert thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process. ,
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
GoogleShoneil at Andrews, is an outstanding letting agent who truly goes above and beyond for her clients. She takes a personalised approach to every client, ensuring that she fully understands their needs and requirements before providing expert advice. She is always available to answer any questions or concerns that her clients may have, and her responses are always prompt, courteous, and professional. Throughout the rental process, Shoneil has been a true asset to us. She has provided us with an excellent service. Her ongoing support and guidance have been invaluable, and we are extremely happy with her service level. Overall, we highly recommend Shoneil to anyone looking for a reliable and trustworthy letting agent who is truly committed to excellence. Maria and Gustavo
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
GoogleI had an excellent experience with Duaa! She was incredibly responsive, quick, and professional. An absolute delight to work with - she arranged viewings efficiently and provided amazing follow-up support afterwards. Her friendly approach and dedication made everything so much easier!
Thank you, Olga, for your wonderful feedback! We're thrilled to hear about your positive experience with Duaa. Her dedication and professionalism are truly valued here at Andrews Balham. We look forward to assisting you again in the future! Best wishes , Lisa
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
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