Every review we hold for the Waltham Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCame into Woodford a few years after…
Came into Woodford a few years after buying my home to refinance. Steve remembered me and even though he was busy he took time to help me with some questions. Great advice and so nice to think I am still valued years later. If I ever sell then there is only one choice for me and that's Douglas Allen
Michelle · 6 February 2019
Agent replied · 26 October 2024
Dear Michelle,Thank you very much for your 5 Star review, once a customer with DA always a customer with DA!Steve would have been delighted to have helped you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotParis and Monet - Lettings
Paris stepped in after a member of staff quickly left employment - after a week of our calls and emails going unanswered Paris became our point of contact and between her Monet they rebuilt our confidence and the rest of the process was stress free. First time ever I can see we have felt genuinely cared for as customers. Thank you!!
Sam · 15 May 2017
Agent replied · 26 October 2024
Dear Sam, I am sorry to hear that you had calls and Emails not replied to with the speed we would like after the change of staff, although I am pleased to hear that Paris and Monet have re built the trust and the customer service levels we would expect. We look forward to working with you and ensuring that the level of service continues throughout the Letting period. I appreciate your feedback and apologise about the initial issuesKind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotVery happy with the service Maria and…
Very happy with the service Maria and Ben from the Walthamstow office have provided. They’ve been helping me with a recent purchase of a property and have quickly dealt with any enquiries I’ve had. They have been very efficient in keeping me up to date with any progress and have been very enjoyable to work with so far.
Lindsey · 15 July 2019
Agent replied · 26 October 2024
Dear Lindsey,Thank you for your kind comments and 5 star review of the help you have received when buying your home through our Walthamstow office. Maria runs a very professional team and will be delighted they were able to assist you.On behalf of everyone I wish you much happiness in your new home.Kind regards,Jon Holden- Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat service from the Chingford team
The whole team at Douglas Allen chingford have been extremely helpful making the entire buying process a lot less stressful than I had imagined. They have been extremely attentive Everyone has been happy to answer my many questions . We are currently in the process of buying our new home and couldn't be happier with the service we are receiving.
Mrs · 11 March 2018
Agent replied · 26 October 2024
Dear Mrs K,Thank you for posting your 5 star review regarding the Chingford team. Our aim is to help our customers achieve their dream move and it seems that the team are helping you do this.I hope the sale completes soon and you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotAs Executor for a dear friend
As Executor for a dear friend, I have had the responsibility for the sale of his house. From the time it was first marketed, I have been very impressed with the staff involved. The sale did take some time through no fault of Douglas Allen & the help support & updates provided have been tremendously appreciated. Particular mention must be made of Rosalie Kurton who has always been available, even after hours, extraordinarily knowledgeable & helpful. Chelsea Baldwin played her part, & more recently Riana has proved most friendly & gone out of her way to find answers for me. All these under the expert guidance of Maureen Grey of course.
Rob · 13 January 2022
★★★★★ 5/5
GoogleMy name is Faisal and I had a great experience with Ella Seki (sales progressor) she is very professional and have provided an us outstanding services.
Thanks,
SAIM · 28 December 2023
Agent replied · 23 October 2024
Hi Faisal,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Ella, has been and how outstanding the service she's provided has been.
Best wishes,
Douglas Allen.
★★★★★ 5/5
Trustpilotmortgage and finding a good house could…
mortgage and finding a good house could be stressful experience and with a great agent, Anita Kaur made it easier and overwhelming experience. very friendly and polite.
Baran · 20 August 2022
★★★★★ 5/5
TrustpilotI was dreading this move but Steve was…
I was dreading this move but Steve was so helpful and kept me up to date regularly, I was surprised it was so easy. Thanks Steve.
Emma · 26 September 2022
★★★★★ 5/5
TrustpilotEast Ham branch
East Ham branchAs first time buyers we signed up with many agents, but Hasan and Maureen at Douglas Allen were by far the most helpful, always calling us and making a real effort to find us the right house. Which they eventually did. If you're looking to buy in East Ham, register at Douglas Allen before you go anywhere else.
Mike · 25 January 2017
Agent replied · 26 October 2024
Hi Mike ,thank you for your comments regarding Maureen and Hasan in my East Ham office. We push our staff to be pro active in helping our customers find their dream home and it seems to have paid of.I hope you will be happy in your new homethanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotRay phipps done a great job
Through juggling which estate agent to choose, I was recommended by a friend to go for douglas allen wanstead. Being told that they are fast, friendly and thorough. I was able to make the decision with no hesitation, their staff made my mind feel at ease. They strived very hard to get the best price possible for my property .
Margaret · 14 June 2016
Agent replied · 26 October 2024
Dear Ms Bailey,Thank you so much for your 5 star review of our Wanstead office in terms for selling your home so successfully. Customers really do have a lot of choice when it comes from choosing an agent to sell through however we would back our service and results higher than anyone as I am delighted has proved beneficial for you.Thank you very much for putting your faith in us and I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleEveryone at Douglas Allen has been really helpful. Maria in particular has been brilliant, always available to answer any questions we might have and really passionate and positive about helping us sell our home. We felt very confident and well looked after. we would use Douglas Allen and Maria again in the future.
Katie · 24 October 2020
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotVery helpful customer service
Very helpful customer service. Thanks to Shana.
Ozgur · 20 February 2020
Agent replied · 26 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAttentive and personal
Very good customer service from the lead agent - Lucy (Chadwell heath). She was persuasive, knowledgeable and honest about the sale. She always made herself available and provided insightful advice.
Sanjan · 11 September 2023
Agent replied · 26 October 2024
Hi Sanjan,Thank you for leaving a review! It's great to hear how satisfied you are with the service you've received from our agent, Lucy, and how she's always been readily available to assist you throughout your process.Best wishes,Douglas Allen.
★★★★★ 1/5
TrustpilotDouglas Allen the worst estate agents in East Ham- avoid at all cost
The worst estate agents in East Ham. Don’t return your calls. Information given to you is false. The staff are only interested in their commission and keep telling their vendors this. Totally unprofessional. Avoid at all cost The fees they charged are too much and you don’t get the service you expect
Jacqui · 27 November 2020
Agent replied · 26 October 2024
Dear JacquiThank you for leaving your review and we are disappointed that you feel this way.We pride ourselves on providing the best levels of customer care and always aim to impart information in a clear and transparent manner especially in respect of our fees. We aim to maintain regular and professional communication and we regret if this was not your experience.As we have been unable to identify you on our records from the information that you have supplied, we would kindly request that you contact our Customer Relations department on 01702 504802 or customer.relations@arunestates.co.uk so that we can discuss your comments in more detail. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotDale (from brentwood office.)
Dale (from brentwood office.)I am very happy with the way I was looked after by dale. He was polite and patient. Every question I asked was answered in a way that made it less stressful buying a property. I was able to call up anytime I needed advice about the process of buying my new home.Thank youGillian
Gillian · 6 December 2018
Agent replied · 26 October 2024
Dear Gillian,Thank you for taking the time to write your 5 star review regarding Dale in the Brentwood office. It was great to see that he has helped you and made the whole thing less stressful for you. I hope you will be happy in your new home.Rob wadeAssociate Operations Director
★★★★★ 5/5
GoogleI have had the best experience with the agent Maria Ticehurst at Walthamstow. I have worked closely with her to find the best properties to meet my needs. It’s been fantastic to work with such an efficient and professional agent. She is great with communication, always answering calls and responding my queries. She is the most helpful person I have worked with. I am looking forward to continuing to work with her.
H · 24 October 2022
★★★★★ 5/5
GoogleJake Cuthbert and Natasha Mercieca handled the sale of my late fathers property and both were excellent throughout the process, worth the 5 star rating
Alan · 28 December 2023
Agent replied · 23 October 2024
Hi Alan,
Thank you for leaving a review! It's great to hear how positive your experience with our agents, Jake and Natasha, has been and how well they've handled the sale of your late fathers property.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotCan’t fault Douglas Allen
Can’t fault Douglas Allen. Admittedly I didn’t end up purchasing through them but I found them, Spencer in particular, the most pro-active agents of all that I signed up with (and there were a few!). They also accommodated late and last minute viewings which really helped.With that in mind, when I come to sell, I’d use them.
Cheryl · 18 July 2018
Agent replied · 26 October 2024
Dear Cheryl, Thank you for your feedback on Spencer and our company. We are fully aware that being pro-active and really wanting to help our clients is the key to being successful. Whilst we have set opening hours we appreciate that wherever possible we will offer the flexibility and help our clients however last minute then request is.We look forward to helping you sell your home when ready, but if you need any advice or assistance in the meantime, just let us knowKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotExcellent service
Outstanding service. Joanna Martin was brilliant. Always respond within a day and keep chasing the reference check company (which is a nightmare).10/10 for Doulas Allen 0/10 for referencing company
Bosco · 16 February 2022
★★★★★ 4/5
TrustpilotThank you Linda (East Ham) for giving …
Thank you Linda (East Ham) for giving me great service
Sid · 28 June 2017
Agent replied · 26 October 2024
Hi Sid,Thank you for your review. It would be nice to know what we could have done to make it a 5 star review.Rob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen at its best
Chelsey Baldwin, we cannot thank you enough for the hard work and amazing pressure you kept everyone under to make this move workable.Furthermore, I personally cannot thank you for just caring and calling just to ask how we are all doing in these unprescended times. Wishing you all the vert bestSue and nigel
Sue · 5 June 2020
Agent replied · 26 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotAleisha
Aleisha was very professional and very helpful.I would like to give her 5 stars for being very nice and polite and gave a very great service.Thanks
Ghofar · 30 June 2022
★★★★★ 5/5
TrustpilotVery Helpful Agent!
My brother and I have been looking for a suitable place in London, and Khaleesha has helped us very much in this endeavour. We especially appreciate the fact that she put our lifestyle tastes into account when choosing the location for us. We are very excited to move in and can't wait to explore our new area!
Munir · 29 January 2018
Agent replied · 26 October 2024
Dear Munir,Thank you very much for taking the time and trouble to post your review. Khaleesha is a true professional with a genuine passion for helping our customers achieve their dream move, she will be delighted she has had a positive influence in choosing the area you now wish to live in.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleGreat service from Tai and the team. We didn’t end up going with them in the end but they were very helpful nonetheless.
Andy · 24 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
