Lovell Walsall reviews

★★★★★ 1/5

Trustpilot

Avoid Lovell Homes

Myself and my partner recently completed on a Lovell home. It has been the worst decision we have made. Lovell have handed over a very poor quality home and as a company have zero customer care. From the start of our journey buying our home it has been dreadful. The sales team made it beyond stressful and now living in our home we have had no contact from the customer care team unless we chased them up. Not to mention the house was handed over absoutley filthy, a brand new house should be clean nearing spotless. Our house was the opposite. I would not recommend buying a Lovell home to anyone. Believe the negative reviews, we wished we had. The snags in our home are more than snags, the whole house is poorly plastered and decorated amongst other things. We are lost for words for how we have been treated. We have made a official complaint and are yet to hear back, clearly a unhappy customer isn't as important once money has been exchanged.*edit* Our additional details have been passed as requested. Our complaint was not taken seriously extremely poor response and refusal to accept responsibility or offer any sort of compensation regarding the many issues we experienced. In efforts to fix the house many appointments were made with various workmen from LOVELL resulting alot not turning up as planned or point blank refusing to do work. Everything is a fight with the company it is exhausting. We are still waiting for our "snags" from Nov 2020 to be completed. Not only do we stand by our review, our opinion if anything of this company is worse than before.

Miss · 12 August 2021

★★★★★ 5/5

Trustpilot

Outstanding

From the very beginning that we purchased the house in Hopton, everything went smoothly. Debbie from sales was very helpful whenever we have questions and always kept us updated with regards to the house. Matt the Site Manager here in Hopton was really a nice guy, he has been very helpful since we moved and gave us a first class service - Martyn

Martyn · 17 July 2023

★★★★★ 5/5

Trustpilot

Telburn Way Purchase

Rosann has been wonderful and informative in our early exchanges of first reserving our plot and organising our first face to face meeting where we we able to discuss extras for our new home. Nothing was an issue and made the family feel welcomed and catered for with refreshments and her secret stash of buscuits. So far exactly what we would hope for from the builder and looking forward to seeing how our house build progresses

BWard · 6 March 2022

★★★★★ 5/5

Trustpilot

Excellent service

Our first visit to Lovell home site at Royal Victoria Court was so welcoming even though we were not fully ready for the purchase. The sales team at our return visit did all within their capability to make sure we were catered for, explained the process, answered our many questions and friendly to our little ones.They are excellent at what they do.Thanks guys.

Daniel · 27 June 2023

★★★★★ 5/5

Trustpilot

Amanda was really welcoming with us and…

Amanda was really welcoming with us and had an approachable and friendly attitude throughout the whole process. We lost our dream plot originally and then we were contacted as soon as it became available again which is excellent customer service. Would highly recommend Lovell after dealing with Amanda. People are often quick to complain about bad service but equally it should be recognised when a great service is received so thanks for making this a painless experience.

Ben · 1 December 2021

★★★★★ 5/5

Trustpilot

Decoration …

Jordan visited today to carry out some remedial decorative work at our property in Wymondham after a water leak was reported, he was Very courteous and professional and did an excellent job, defiantly five stars.

Bruce · 23 April 2026

★★★★★ 5/5

Trustpilot

I am thoroughly pleased with the team…

I am thoroughly pleased with the team at Lock Gardens, particularly Kathryn and Laura, for their exceptional work. Their friendly demeanor and willingness to address any minor concerns with utmost clarity have been most admirable. Their effort to ensure our satisfaction sets a high standard for excellent customer service.

Bibitha · 23 April 2024

★★★★★ 4/5

Trustpilot

Brought a house in 2014

Brought a house in 2014, sold it a few years later but the guys were brilliant during the sales and even put a window in a place that shouldn’t have had it but it wasn’t flagged to us on the design.There were some teething issues but their Maintenance guy - wish I could remember his name was amazing! Reminded me a little of Danny Devito!It’s a shame I’ve brought a house from a five star company now who are actually poor in comparison to Lovell! Would buy from Lovell again

Tech · 31 March 2021

★★★★★ 5/5

Trustpilot

Matt & Jo at Williams Park

Matt & Jo at Williams Park have been brilliant helping and advising my daughter. They make you feel very comfortable when wanting to view the showhome. They even bought my daughter a rose, balloon and cakes on her birthday when she was there making her choices!Matt made me a lovely cup of tea today when I was there waiting for the site manager.

Linda · 23 May 2023

★★★★★ 5/5

Trustpilot

Would highly recommend

As a first time buyer Ali Mclean was very helpful and made the process very straightforward. Any questions I had were answered or looked in to right away. Incentives were also very appealing and worth looking in to. Would definitely recommend to anyone looking to purchase their first property.

Sean · 15 April 2024

★★★★★ 5/5

Trustpilot

Fantastic !!!

We have just bought a house at farriers fold in Rugeley, and it has honestly been the best experience we've had.

Megan · 28 July 2026

★★★★★ 1/5

Google

Do not buy from these liars!!!!! The ladies in the showroom are racist / unprofessional We went to enquire about a property on 9th April 2024 which was available NEWBURY PLOT We were asked to call RBC to see if we qualify…. We called and they’ve said they sent an email and the lady in the showroom said she hasn’t received an email . We got our bank statements ready and proof of ID I called RBC again and they sent a second email We then returned to the office and Angela said The property has been sold 2 weeks ago????? We spoke to Jane on 9th April and she clearly stated the Newbury 3 bed property is available I will be taking this further Disgusting behaviour

Nimrah · 30 April 2024

★★★★★ 5/5

Trustpilot

Jeff has been very caring

Jeff has been very caring, helpful & professional, guiding us throughout the house selection process. Thanks to Jeff's efforts, and the kind advice from Wendy. Let me add to mention that it's perfectly nice & heartwarming to meet Wendy, too. Congratulations to her new path with Lovell.We would surely look forward to going through the ongoing stages with your front & back office staff members, and hopefully, be equally pleasant.

Winnie · 27 August 2022

★★★★★ 5/5

Trustpilot

Caroline @ Blossom fields is a Huge Asset - Excellent Job!

Caroline @ Blossom fields has been extremely helpful, very polite, professional and friendly. Very informative and thorough prior to reservation and even more so throughout the reservation process. Caroline is a Huge Asset to Lovell Homes. This being our 4th New Build Property and 1st purchase with Lovell Homes, we are very much looking forward to moving in to our beautiful new home.

Claire · 30 April 2023

★★★★★ 5/5

Trustpilot

Jordan the decorator is amazing!

Jordan the decorator has just been to our house to take care of the bits and bobs we have, normal snags for any new build. Absolutely fantastic job and such a lovely fella! Thank you Jordan and thank you Lovell !

Richdawson · 23 August 2024

★★★★★ 5/5

Trustpilot

Lovell Homes, Stephenson Grange

As my partner and I are first time buyers the process was new to us. Lovell made the buying process easy. Special mention to Sales Assistant Joanne James who made the process easy and kept us well informed of any changes. We was able to customise our home without feeling pressured. We are happy with the service provided.

Amiee · 8 September 2023

★★★★★ 5/5

Trustpilot

Very helpful

So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.

Julie · 9 May 2026

★★★★★ 5/5

Trustpilot

Outstanding!

I have to say I never come across a more welcoming, helpful and professional sales assistant as Caroline Lewis has been with us, nothing has been too much trouble. From the first day we entered the show home office to the day we left a deposit she has been fantastic. Highly recommended and a great advocate for the Lovell Brand. Thank you

Tim · 9 May 2023

★★★★★ 5/5

Trustpilot

Jordan Decorator Holt

Massive thank you to Jordan who has been extremely professional on both visits, friendly and nothing was too much trouble. Fantastic show house condition after his visit and he’s a credit to your company. Happy customer.

Jon · 29 October 2024

★★★★★ 1/5

Trustpilot

Abysmal finish quality

Avoid Lovell at all cost! I have bought their house about 9 months ago and found around 50 snags myself. Then was fed up with it and hired an external company to do snagging report and they found another 90 or so.These would include things like:- no ducting (!!!!) for extractor hood- patio doors wouldn't fully close- mould in the attic- most windows badly fitted and won't fully open- dead grass in front garden on arrival- badly fitted tiles by contracted tiler who is a joke, guy wouldn't even use a level tool or spacers- leak under bathCustomer care team might as well not exist. They won't respond to emails or refuse to fix most of the snags.Never buy a house with these guys!

Tomasz · 15 August 2020

★★★★★ 1/5

Trustpilot

At the beginning of the process of…

At the beginning of the process of purchasing our home, I had a very positive experience with Lovell. However, communication issues arose along the way regarding the incentive that was initially offered. While the issue was eventually resolved, I had to make multiple efforts to get someone from customer service to contact me and schedule the home demonstration.On the day of the demonstration, February 15th, just one day before our scheduled key handover, we discovered that the carpet and vinyl flooring had not yet been installed. This was a significant oversight, only brought to our attention during the demonstration. It appears there was a failure in internal communication that allowed this to happen.During the demonstration, we also identified several issues with the property:The glass in the door leading from the living room to the garden was cracked.The shower in the en-suite bathroom was loose, crooked, and installed with the opening on the wrong side, making entry and exit awkward as it faces the sink.The kitchen counter had visible damage, as did the door of one of the cabinets.I was particularly surprised that no inspection had been conducted prior to the demonstration. It is unclear why no one reviewed the property to ensure it was ready, or why the absence of flooring was not addressed earlier.Our completion date was February 16th, and we were offered the option of collecting the keys that evening. However, we were informed that we would not be able to move in until 2:00 PM on February 17th, as the flooring installation and house cleaning were still pending.Given these circumstances, I chose to collect the keys on February 17th. It was extremely disappointing and frustrating to have to delay accessing our new home because it was not fully prepared by the agreed completion date.The house was delivered in a very dirty state; it didn't even seem like it had been cleaned. After 10 months, we are still dealing with unresolved issues, even though we have already reported them to the builder.I even had the audacity to claim that the house was not delivered with the mentioned defects, even though, on the inspection day, all the issues were reported by the employee in a document and recorded in the system. You have no control over your own system, it’s shameful.

Leticia · 17 December 2024

★★★★★ 5/5

Trustpilot

Just wanted to thank Lisa

Just wanted to thank Lisa, Maris and Jordan for fitting in work needed in house and managing to fit in last minute cancellation to get work done quickly. Thanks very much all

Ian · 11 December 2025

★★★★★ 1/5

Trustpilot

Do not buy from Lovell homes!!!

Once you buy a house from them,forget about customer service after. Very rude and unprofessional staff!On the day we reserved the plot, no one showed a plan how the garden will look like. I have no words to express my disappointment. The garden can not be used at all as it has a slop which is around 2m and is extremely dangerous. They are saying that we have been informed on the day of reservation which is not true. The woman who sold us the house, Tracey was absolutely not interested of giving any information. She didn't even bother to show the plant. House architecture is really nice but quality is terrible. All our neighbours complain of issues too.Do not buy from Lovell!!!

Николета · 25 July 2020

★★★★★ 1/5

Trustpilot

Highly unrecommended

The salespeople are great. However, the post- purchase customer service is horrible. I highly unrecommend.

Lola · 19 August 2026