Paul Carr Walmley reviews

★★★★★ 5/5

Google

Just had to leave a review for the amazing service at Paul Carr Walmley! Scarlett looked after me and she was honestly lovely so friendly, kind and patient, even when I was asking a million questions! She kept everything running smoothly, always got back to me quickly, and made me feel completely at ease. It’s rare to get that level of genuine care these days. Scarlett is a total gem and a credit to the branch. Thank you so much, 100% recommend!

Gunnar · 15 December 2025

★★★★★ 5/5

Google

Sharon and the Team at Paul Carr Walmley are highly recommended Their advice and guidance throughout our house sale was professional and well balanced and was far superior to other estate agents we had dealt with They remained informative and supportive throughout each stage of the process We would not hesitate to recommend them or use them again

Colin · 15 March 2026

★★★★★ 5/5

Google

Absolutely amazing service from the Paul Carr team in Walmley. Highly professional and friendly service with a special mention to Tom and Scarlett who went out of their way to help with viewings and updates throughout. All completed now and off to enjoy my new home with a special thanks to Paul Car!!! Thanks all!!! 👍 …

Michael · 15 February 2026

★★★★★ 5/5

Google

We honestly couldn’t be happier with the service we received. The whole team were friendly, helpful, and supportive throughout the sale of our house, especially Tom and Sharon who both added that friendly and personal touch! Nothing ever felt like too much trouble, and they kept us informed every step of the way.

Rob · 15 March 2026

★★★★★ 5/5

Google

I chose Paul Carr for their friendly, welcoming and honest approach. Victoria and her team never made me feel as though even the smallest of questions were silly. I'm grateful for their service and finding me a buyer that I was confident in selling to. Thank you for all your help!

Chloe · 15 March 2026

★★★★★ 5/5

Google

Best decision I made going with Paul Carr! I want to give a special thanks to Victoria she took care of everything for me and was so quick to reply when I needed it most. Couldn't have had it this smooth without her!

Shouli · 1 April 2026

★★★★★ 5/5

Google

I had a great experience with Paul Carr Walmley from start to finish. The staff are absolutely brilliant and professional and they kept me fully up to date throughout the entire sale process, which made everything feel much less stressful. A special mention to Victoria, who was lovely to deal with and always helpful, and to Tom, whose sale techniques and advice were incredibly valuable and clearly made a difference. I couldn’t be happier with the service and would highly recommend them to anyone looking to sell their property.

Millie · 15 February 2026

★★★★★ 1/5

Google

We recently used Paul Carr to purchase a house. There was little communication. I phoned after exchanging to ask if we could double check on some measurements that we had already taken. The abrupt female that answered said,' why are you doing this now,it should be done before exchange' I explained ,'like I said we already have done the measurements but just wanted to double chec on some things' Her reply was 'no due to being 3 days before completion ' (although seller wasn't there,the agents had a key so it wasn't too much to ask) I have had more polite/respectful conversations with doctors receptionists. I certainly wouldn't recommend them.

Gail · 15 January 2026

★★★★★ 5/5

Google

We are so pleased with the service from Paul Carr, both at Boldmere and at Walmley, Sharon and Victoria went above and beyond to secure a sale for us, in sometimes difficult circumstances, cannot thank all the staff enough, and highly recommend them

Angela · 15 February 2026

★★★★★ 1/5

Google

Never have I ever come across a company as bad as this. I purchased a house and was having difficulty with the vendor during the sale. Despite several emails and calls to the office, the team were no help at all; they did not reply to one single email, never once offered to assist in the matter (which would have been very amicably resolved if they had). The worst customer service was moving day - it took me over 1 hour to get through on the phone to arrange a time for key collection. When we went to the office to collect keys the lady never even asked for our name - I could have been anyone!! she's never met me before. She didn't even look up from her computer she just held her hand out with a key - no congratulations or hope you enjoy your new house - NOTHING! I have been in the new house over a month now and am still waiting for the agents to tell me what the house alarm code is......several calls and emails and again NOTHING. Dire Customer Service UPDATE: Replying to the lies provided by area manager below: I have only ever received the memo of sale from Paul Carr Walmey emailed by Bethany. No other emails apart from the progressor at the Streetly branch. Its correct I did call several times on moving day, BUT only ONCE did I actually get through to anyone at the office and speak to someone. It took over 1 hour to get someone to answer the phone! You can see my phone log of you like that only one call was answered. The solicitor could not get through either to tell you money had transfered and release key. One person in the office, when she did answer she told me how it wasn't her fault the phone had been engaged for 1 hr she was alone which leads to my next point..... The lady in the office on moving day was ALONE (3 people in my family will vouch at her dire behaviour , that she was not on a call nor midconversation and that there was no one else there) she was not on a call, she was sat at her desk, THE ONLY person in the office. I also have only ever met Ben face to face at the viewings so no one cpuld have vouched for who I was..... thats more lies. Truth is she rudely gave keys to someone she had no idea who they were. I have spoken and emailed the assistant manager Tom Baker at Walmley by phone twice and discussed the alarm, again happy to share call log. I should not be told about things regarding the house sale fittings via your Google review reply. Once again no one professionally calls or emails back with the information. You have my number if you really cared and knew your reply was not all lies you would and should call me or once again, are Paul Carr not going to actually respond professionally. UPDATE: NO CALL FROM THE AREA MANAGER TO FOLLOW UP! Update Nov 2024... Hilariously Paul Carr, who have never contacted me about this review or my formal letter to their head office, have just called me to do them a favour. You couldn't make this up!

Sadie · 29 November 2024

★★★★★ 1/5

Google

Absolutely shocking service. First meeting, I wont mention names but the sales manager was 20 mins late with no apology. I was promised the earth by using their secured sale. I lost £30k doing it this way but I can't blame them but it pushes sales trough more quickly. The house is empty after a very stressful marriage and divorce, I was promised I wouldn't need to visit the property again which in this situation is exactly what I need, I was told its pretty much sold as seen.afyer being sold Subject to contract i called Paul carr with a simple question, the reply was rude, "there is no point in calling us, call the solicitor. More misinformation, I had to go back and spend a lot of time and money on emptying the house. When I handed the keys to Paul carr they said the buyer will not recieve the keys until I recieve the funds. They gave the buyer the keys two days before I received the funds. In my experience a certain sales person will say anything you want to hear. So much misinformation due to sales figures. I feel as ive been made such a fool of.

Russell · 15 March 2026

★★★★★ 5/5

Google

Shout out to Victoria at Walmley, ours sales progressor. She has a fantastic can do attitude, always willing to help, stays in touch during the process, chases people where required. Couldn't ask for better service, would not hesitate to use again.

David · 15 December 2025

★★★★★ 5/5

Google

Thanks to Tori I had a really smooth and delightful transition, always at the end of the phone. You’re a credit to your team. Thanks again.

Jamie · 1 April 2026

★★★★★ 5/5

Google

Dear Paul Carr - Walmley Team, I just wanted to take a moment to personally thank the team for what has been an exceptional and seamless home-buying journey. Firstly, a huge thank you to Rob Orme for guiding me through the mortgage application process so smoothly. Everything was handled with clarity and professionalism, it made what is often a stressful process feel entirely manageable. To Tom, the one with the orange Corsa and signature sunglasses (though I understand there may be more than one Tom!), what a fantastic chap! Always so easy to speak to, responsive whenever I needed anything, and by far the most welcoming and relaxed estate agent I’ve met. You never made me feel rushed during viewings and gave me ample time to really explore the property, including allowing my family to visit too. That personal touch made all the difference. Give the man a pay rise, he deserves it! 😉 And finally, Sharon, thank you so much for your persistence and updates, especially toward the end of the process. You kept me informed every step of the way, chased documents without hesitation, and took time to call me even with minor updates, which I greatly appreciated. Your involvement definitely helped accelerate the final stages. You’ve all been genuinely brilliant, and it’s rare to come across a whole branch of people who are not only efficient but really pleasant to deal with. I wouldn’t hesitate to recommend Paul Carr Walmley to friends and family, and I’ll continue to do so going forward. Warm regards, Arman Shah

Arman · 26 August 2025

★★★★★ 5/5

Google

The team at Paul Carr Walmley were great throughout the process of purchasing my first house. They were always available when I needed to pop into the property and answered any questions that I had!

Luke · 15 December 2025

★★★★★ 5/5

Google

I started communicating with Sharron in April for the purchase of a property through her agency Paul Carr Walmley and I can confidently say she has been an absolute star throughout the entire journey. My situation was a bit complex, involving a 3 part chain and requiring constant communication between several parties. The agent for the property I was selling, the agent for the property I was buying, and my solicitor. Needless to say, keeping track of everyone and managing the process was no easy task. Sharron made what should have been a nerve - racking experience stress-free. She consistently eased the burden by ensuring her part of the chain was completely seamless. However, what truly stood out was how she went beyond her remit, relentlessly chasing and following up with all the parties involved. Her communication was clear, timely, and proactive. She provided exceptional client service, showed leadership and great at returning calls. Sharon’s dedication, professionalism, and unwavering support made a challenging process easily achievable. She is remarkable, and I’m incredibly grateful for everything she’s done to complete the transaction. Thank you, Sharon

Oke · 3 August 2025

★★★★★ 5/5

Google

Tom did exactly what he set out to do with the same enthusiasm as he demonstrated at the initial introduction, namely find a credible buyer without delay and without the need to re-market. He was receptive to any observations/mild criticisms and as such I would strongly recommend you seek his services above others in the market. In addition, he was ably supported by the team in particularly, Victoria.

Simon · 15 February 2026

★★★★★ 5/5

Google

Having had extensive, recent dealings with this branch, especially Sharron, I have found all staff to be personable, professional and efficient. Sharron has always been ‘on the ball’ and completed all tasks to a high standard in a timely manner. Paul Carr are always my preferred local estate agents. They have their ‘finger on the pulse’ of the local property market and work doggedly to achieve a sale at the appropriate price. They have helped to make my property dealings as stress free as they can.

Helen · 20 April 2025

★★★★★ 5/5

Google

The experience I had with Paul Carr was seamless from end to end. Jay made it his personal mission to find a buyer for my house but it was clear from the offset that he had both mine and the sellers best interest at heart. I would highly recommend PC and I'm grateful to Georgina, Jay, Nick, Katie and Gemma for their hard work and professionalism. They clearly work well as 1 team and it definitely made my life much easier! Thank you guys! And looking forward to working with you again soon!

Manreshpal · 7 February 2023

★★★★★ 5/5

Google

The sale took much longer than expected due to complications with the buyers, but all of the staff at Paul Carr Walmley handled everything brilliantly. They kept me informed at every stage, chased when needed, and stayed calm and reassuring throughout. Their dedication made a huge difference, and I am very grateful for their support.

Kim · 15 February 2026

★★★★★ 5/5

Google

I sold my house through Paul Carr Walmley in March this year. All the staff I came across during this process were very approachable, polite and they always got back to me in a timely manner. If I will need a Real Estate Agent in the future, I will definitely use Paul Carr again. I also used the solicitor they recommended, and I couldn't have been more pleased with their service too! Thank you to Georgina and the whole team. PaulaPositiveResponsiveness, Professionalism

P · 25 August 2022

★★★★★ 5/5

Google

Absolutely 5-star service from start to finish! I just wanted to say a massive thank you to Scarlett at the Walmley branch. She was ever so friendly, kind and genuinely caring throughout the whole process. Nothing was too much trouble, she …

Dylan · 15 December 2025

★★★★★ 5/5

Google

Just purchased my first property through the Walmley branch. Scarlett and Tom both went above and beyond helping me with all the information and I didn’t feel stressed once. They made the whole process easy and seamless. I’d advise anyone looking at the market to go here.

Luke · 15 February 2026

★★★★★ 5/5

Google

A genuinely great experience with Paul Carr, they looked after me from start to finish. The photography and marketing of the property were stunning and the communication from the whole team was superb. Wouldn’t hesitate to recommend them !

Vicky · 1 April 2026