Trusted Agent profile · Wallsend
★★★★★
1,158 reviews across 2 platforms
Kingfisher Way, Silverlink Business Park, Wallsend, NE28 9NY
Pattinson Estate Agents's office in Wallsend, at Kingfisher Way, is rated 4.3 out of 5 across 1,158 reviews on two platforms, including 91 Google reviews rated 4.7.
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Every review we hold for the Wallsend office, from every platform, shown as written. First names only.
5/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received from the whole team on the sale of the house. Rachel Ratcliffe handled the sale and kept me fully up to date throughout, I was very happy with her as my contact
1/5
GoogleIf I had to think of the company I would be least likely to recommend for anything, out of all of the poor quality services I've received in my life, Pattinsons would take the honour every. single. time. Between absolutely horrendous, hostile and evasive communication and the classic deposit scam that left me with £9 from my £850 deposit, I can certainly say I would advise anyone considering renting a property managed by Pattinsons to strongly re-consider their options. After moving out of a property early last year, they got in touch to discuss the 'state' of the property. I wasn't able to take the call at the time, so we rearranged to discuss. I attempted to reach the member of staff at Pattinsons on several occasions, at which time he informed me that were damages that had to be paid for, but he couldn't give me a total at this point. I tried to contact him several times to get the requested information, he ignored all of my calls. It wasn't until I ran his superior at the offices that he finally got in touch, promising the information soon. I did receive the information, a convenient three months later. This left me in a position where I could not dispute the deposit in the deposit protection scheme. I was informed that they needed new blinds, carpets and cooker cleaned, as well as a series of other small expenditures. Most of which, especially the three aforementioned, were not required and certainly shouldn't have been chargeable. Little that was charged for was more than expected wear and tear (and I used that phrase lightly, since they paid for things cleaned that were spotless, in some cases). Paddy, the gentlemen I was dealing with, could not have been ruder. From the moment we moved out, he talked to me like there was a problem, like he was defending his every decision, his every word. It was never a pleasant exchange. His manager was more polite, but considering the circumstances, that counts for very little. Either way, I'm not out of pocket £841 for a 7 month tenancy, I had to deal with months of hostile attitudes and false promises. So, I must reiterate, if it has a Pattinsons sign outside, please reconsider your options.
5/5
GoogleSold a plot of land through auction. Louise kept me up to date and made everything straightforward and simple. Excellent communication
5/5
TrustpilotAmazing service from Alison at the…
Amazing service from Alison at the Sunderland branch. It’s been a stressful time as a first time buyer and she really went above and beyond to help me as much as she possibly could. Queries and phone calls were answered straight away and nothing was too much of a hassle! A lovely lady who really put me at ease going through this process in such strange times for us all.Thank you again Amy
5/5
TrustpilotJoanna and the team at Forest Hall…
Joanna and the team at Forest Hall really looked after me and advised me at every step.They were clear and helpful and supported me expertly. Best Pattisons branch IMO.
5/5
TrustpilotExcellent, friendly, helpful staff at the Alnwick branch
I have been working with Jess Graham at the Alnwick branch as my parents are purchasing a bungalow through Pattinsons.So far I have been very impressed with the friendly, personal and knowledgeable attitude of Jess and any other staff I have had dealings with at the branch.I am optimistic that the purchase will go through smoothly and would not hesitate to use this office if I were selling a property myself or to recommend them to others.
1/5
TrustpilotTerrible company
Terrible company especially the ashington branch it’s ran by children !
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotBrilliant
The man we dealt with was absolutely fantastic. The property is really nice. He made my nanna feel like she fit in, helped her in and out the door as she is disabled and struggled. He also made very good friends with her and talked about london
5/5
GoogleLouise McCletchie of Pattisons was Professional and responsive always respectful a good sales lady an asset to any business worldwide.
1/5
TrustpilotUtterly Untrustworthy
Tried to buy a property through Pattinsons a couple of years ago. They lied to my face and did their best to scam me at every opportunity. I won't go anywhere near them in the future.
Hi Tom, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to socialmedia@pattinson.co.uk so we can look into this in more detail.
5/5
TrustpilotWould definitely recommend
Helen was really helpful from start. The viewing was cancelled due to COVID-19 but she managed to arrange it eventually. Thank you for your help.
5/5
TrustpilotWe had a great experience with Pattinsons…
We had a great experience with Pattinsons, they kept us up to date with regular phone calls to let us know how the purchase was progressing. The agent Dean who was dealing with our purchase was extremely helpful and we really appreciate the time he took to keep us up to date, and all the help he offered as well.
5/5
TrustpilotAlways excellent service from this…
Always excellent service from this establishment, friendly , helpful and excellent for advice. I strongly recommend them and a big thank you to Louise in particular, well done.
5/5
GoogleThe person who dealt with my case is Louise McCletchie. Our communications went on for months and she was always very professional and responsive - always quick at replying to e:mails - communicating very well with potential buyers, it seems. And the result in auction have been absolutely great i.e. achieving a sale double what we expected. I would not hesitate to recommend the company or use them again in the future
1/5
Trustpilotdont not go there
I am dealing with this company NOW, they are typical estate agents there purpose is only for themselves. DO not use them, we have been put under stress on how they preform. They dont reply give you the sales talk.
Hi there, I am very sorry to hear that you have found our services to be unsatisfactory. Please email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
5/5
TrustpilotThe Low Fell branch are fantastic
The Low Fell branch are fantastic, we have purchased/are purchasing several properties through them now. We have had great service from the staff and especially Chloe Diamond.
5/5
TrustpilotExcellent service
Amazing customer service dealt with Adam from the North Shields branch who was brilliant very informative and experienced and the whole transition ran very smoothly .
5/5
TrustpilotGreat service
Great service. Would definitely recommend Pattison Estate agents. Lynn was so helpful. Nothing was to much of a problem
5/5
GoogleI’ve advertised my shop with Pattinsons Commercial Estate Agents. Within 3 days I received an offer for the full asking rent. Callum from the Commercial Properties Team has been exceptional - very efficient, highly professional and always polite. He made sure the process leasing my property ran smoothly and we completed within 2 weeks.
5/5
TrustpilotGreat staff and reliable service
Great staff and reliable service. A huge thank you to Natalie and Lauren from Forest Hall, they have been amazing. I would highly recommend Pattinson estate agency.
5/5
TrustpilotWashington branch , Carly
Washington branch, I arranged for Carly to value my property, she was on time and very efficient and was a very polite and knowledgeable young lady. Within hours the advert had been sent for approval and was live the next day, and everytime I've emailed with query shes responded promptly.
1/5
Trustpilotcustomer ignorance
customer ignorance, 0 e-mail responses, 0 messages I DO NOT RECOMMEND!!!
Hi Marek. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotConsett branch
Writing in regards to Consett branch as a new tenant:Everyone was so lovely from start to finish, from being shown around to picking up the keys. Communication and customer service has been faultless. They were always quick to respond to emails.The property has been well presented.
1/5
TrustpilotPattinson is terrible
Pattinson is CRAP They let you view and when you ring to put deposit and etc down and they say u can’t do it because someone has put a deposit down already? Well why let me view then??
Hi Morgan, we're sorry to hear about this. If you could email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
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