Pattinson Estate Agents reviews

★★★★★ 5/5

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I recently bought a house from…

I recently bought a house from Pattinson. Lyndsay Greenwell is very helpful person. You always get quick response from Lyndsay and other staff.

Hui · 3 February 2026

★★★★★ 1/5

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I,d give them 0 starts if i could,I…

I,d give them 0 starts if i could,I sold parents house i was left at auction and explained i could not get big items from upstairs and needed buyer to make stairs and let be get items inc car keys and escort cabriolet, after completion date told up to owner if lets you get item which he did baby and parents items , car gone edwardian clock old sony tv's gone , did not explain were not mine anymore tying to get back or comp avoid like the plauge daylight robbers

Ron · 13 November 2025

★★★★★ 5/5

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Marian was fantastic through the whole…

Marian was fantastic through the whole process! Very helpful and informative and kept me updated all throughout! Thanks again

Lori · 13 February 2026

★★★★★ 5/5

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Houghton Le Spring Dream Team

Dan is an awesome photographer who is from Houghton Le Spring branch

Kerry · 21 March 2026

★★★★★ 1/5

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Terrible

Terrible. Premises rented to my son in such a state of what I can only call neglect to the point of dangerous. At no point have they admitted any sense of responsibility for this or that issues raised were of concern. Beware before renting from them and complete any safety checks yourself including the whole property if taking a flat or studio apartment.

Martin · 8 February 2026

★★★★★ 1/5

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FRAUD-They bid on their properties & increase sale price for commissions.

I was bidding on a property when the time finished and I was suppose to be the winner. I obviously won but they didn’t send me a confirmation email saying I won. Everything was there including the legal pack. They made excuses to not let the property go £10k cheaper.ABSOLUTE SCAM. They Control The Website and have people working from home bidding on the sale price so they get their commission. GREEDY BEGGERS.

John · 4 December 2023

★★★★★ 1/5

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Attempted to poach a property whilst…

Attempted to poach a property whilst valuing it for a house buying company I had appointed. Left their business card and said they would be able to sell it if we didn’t get the figure we wanted from the company. Then went on to value the property £100,000 below 4 other local agents resulting in us having our initial valuation from the company reduced by £70,000.

R · 1 March 2024

★★★★★ 5/5

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Supportive Throughout Our First Purchase

As first-time buyers, we had a good experience overall. The team was helpful and professional, supporting us throughout the process and helping us get set up with a lawyer. They kept us informed and made sure things moved forward smoothly. Buying a property for the first time can be quite daunting, but they made it easier to navigate and were always available when we needed updates or guidance.

Veronica · 10 November 2025

★★★★★ 1/5

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Integrity is not their Middle Name!

My partner was selling her bungalow through the Morpeth branch. An offer was accepted but unfortunately the buyers turned out to be time wasters very late in the process. Whilst this was not the fault of Pattinson, the issue we have is that they encouraged the buyers to back out by arranging a rental property for them, then arranging viewings of alternative properties on the market. There was more than a hint that they misled them on how quickly our new house would be ready to move into. No doubt thinking of the extra commission, on the false assumption that we would keep the bungalow on the market through them regardless. They drip-fed us information without being clear that the buyers were planning to back out and that they were facilitating other options for them. This meant we had packed and were ready to move house when they finally gave us the truth. We felt quite betrayed.This is the second time I have experienced Pattinson acting with a lack of integrity. A few years ago I rented a property via the Forest Hall branch. They knowingly misled me about how long the property would be available for. The owner was due to return from the Navy in a year. They knew this, (as confirmed later by the owner) but told me it had been bought as a long term investment and would be available for the forseeable future.I will never use Pattinsons again as I don't feel they can be trusted.

Darren · 18 January 2023

★★★★★ 5/5

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Pattinson Estate Agents provided an…

Pattinson Estate Agents provided an outstanding, professional service throughout both the sale and letting of my properties. Their team was knowledgeable, responsive, and efficient, making the entire process smooth, stress-free, and highly successful. I highly recommend them.

Adenike · 8 July 2026

★★★★★ 5/5

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Sale & purchasing was handled…

Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.

Graham · 3 September 2026

★★★★★ 5/5

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A big letting agency with positive culture

Very positive experience, they are very responsive to calls and mails pertaining to the rented property. Clients' satisfaction is important to the organisation, I strongly recommend who wants to rent or buy.

Tayo · 4 August 2026

★★★★★ 1/5

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*** Terrible Service Pattinsons Morpeth ***

*** Do Not Rent A Property From Pattinson Estate Agents Morpeth ***I arranged to view an apartment on Monday 7th October 2024 with Pattinsons Estate Agents Morpeth which stated on their website available to rent from the 16th September 2024.2) Charlotte Bruce showed me around the apartment which I thought would be a lovely home🏡. Charlotte Bruce was very polite when showing me around the property however gave me false information saying that the property was available to move into.3) I really liked the property and offered to pay 6 months rent in advance at the property viewing and showed my banking app to prove I was in a position pay six months upfront. I also showed my work DBS check to show that I would be a trustworthy Tennant.4) Charlotte Bruce did not inform me that the property needed a new Gas Safety Certificate and an Electrical Safety Report !!! Even though the property was advertised on Pattinson Morpeth Website available from the 16th September.5) I paid the £200 Holding Fee the day after the viewing with good faith to secure the property after paying the Holding Fee there were no updates whatsoever unless I contacted Pattinsons Estate Agents first.6) 17 days after paying my Holding fee the Gas Safety check had still had not been completed !!! I then asked for my Holding Fee to be refunded.7) Charlotte Mason from Pattinsons phoned me and refused to refund my £200.00 Holding Fee despite the Gas Safety check not been completed and no suggested moving in date for the property 17 days after paying my holding deposit !!!8) 21 days after paying the Holding Fee and only just finding out a move in date and me informing Eloise Wallace that I would be complaining to the Property Ombudsman with a large amount of supporting evidence Eloise Wallace agreed to refund my Holding Fee.Eloise Wallace did not apologise for the terrible service I had received from Pattinsons Estate Agents Morpeth !!!*** Morpeth is a very small Town and if the only option is to rent a property through Pattinson Estate Agents then make sure you see a valid Gas Safety Certificate & Electricity Report before paying your Holding Fee ***

Ian · 20 November 2024

★★★★★ 5/5

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I haven’t experienced better customer…

I haven’t experienced better customer service from any other company than I have with the Pattinson team in South Shields. Lucy and Lauren and the rest of the team were incredibly supportive throughout and really went above and beyond to help. Would highly recommend to anyone.

L · 22 April 2026

★★★★★ 1/5

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Extortion.

There is no financial incentive for them to sell your home for the best price for you. The £6000 fixed commission puts paid to that whether you sell for 1m or £100. I would carefully consider going down this route before anything else. They managed to organise only two viewings in three weeks with their miserly property investors.Furthermore, they have been misleading in details prior to signing binding contracts, even when I pressed them for assurances at the start. Not good.They managed two viewings in one month. Other agents will get that in one week. But the worst thing we found is the lies and trapping you into commitment. It has been a total waste of time, money, and stress. And they STILL prevent me from selling with another agent because of a clause in the contract you sign!Absolutely disgraceful that this business practice goes on.8th Nov Update- They are asking for 1200 pounds even though they did not sell the house in the auction! They want paying for something that didn't sell! The house is effectively shackled, doing nothing, because I can't seem to get out of an association with them. It's ludicrous.... they aren't making money. I'm not selling anything. I don't know when it will end. What's the point!?Another update- When the agreement ends they send you a 'list' - some 200-300 here... of interested named individuals. (bearing in mind only two people came to view the property, so this could just be an email shot to their clients, not that they are actively interested in purchasing). If anyone on this list expresses interest in your home in the future, even under a different agent you may be liable for costs. Unbelievable. They have you under a barrel. It's all wrong.

S.S · 11 November 2022

★★★★★ 5/5

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Highly recommend …

From start to finish Pattinson Estate Agents have made the house sale seamless. Advised to send the house to auction allowed me to sell and know that there wouldn’t be any messing around.

Tommy · 22 July 2026

★★★★★ 5/5

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Absolutely great service every time

Absolutely great service every time! We wouldn’t rent our houses out through anyone else! Everyone is super friendly, professional and gets things done!! Thank you for another great experience with Pattinsons !!

Kim · 28 July 2026

★★★★★ 1/5

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Pattinsons Yorkshire strung me along…

Pattinsons Yorkshire strung me along for a year asking when I was going to put my house up, then, when I was ready, I got in touch with them and they said they no longer dealt with houses like mine. Wasted time, passively aggressive attitude. Would not recommend.

EA · 29 March 2026

★★★★★ 5/5

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Great experience

recently purchased a property through [Estate Agency Name], and I couldn’t be happier with the experience. I had the pleasure of working with Marian, who was absolutely amazing throughout the entire process. Her professionalism, kindness, and dedication were evident from the start. Marian was incredibly helpful, guiding me through each step with patience and expertise. She made what could have been a stressful experience smooth and enjoyable. I highly recommend [Estate Agency Name] and especially Marian for anyone looking to buy a property. Thank you, Marian, for your outstanding service!

Dennis · 25 October 2024

★★★★★ 5/5

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Very easy process

Very easy process, kept me informed and updated along the way, answered all my questions and got everything sorted so I could move in on the day I wanted

B · 31 July 2026

★★★★★ 1/5

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Got a few companies out to value our…

Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!

Pezza · 14 January 2023

★★★★★ 2/5

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Jason was a lair and missed the appointment

Jason is the office branch manager in Jarrow area. I made appointment at 11:30 with the staff named Jason. However he said he was too busy to come in time so asked me to view another one with him at 12:30 however when I was there at 12:30 but I did not see him. When I phoned the company and asked why he did not be there and the company told me that he was left because I did not be there? He was definitely a professional lair because I kept the video record to prove I am there. Pattinson is a big estate agent but why allow lair worked for them? I come from Birmingham and it wasted me 7 hours driving. Not trust “ Jason” if you have appointment!!! Be careful if you have appointment with him. He must wants to back home to watch the football Newcastle to Liverpool today. Very bad guy.

Zhai · 30 April 2022

★★★★★ 1/5

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Patterson’s jarrow lacks good customer…

Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.

Philly · 31 March 2022

★★★★★ 5/5

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Louise from hartlepool team was…

Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.

Badr · 19 December 2025