Winterbrook Property Agents reviews from buyers

★★★★★ 5/5

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Exceptional customer service, highly recommended!

My wife and I want to thank the team at Winterbrook for helping us find our new home in Wallingford. From the very start we were so impressed with all of the team and commented on how refreshing it was to find an estate agency with such personable staff. Phonecalls were always answered and flexibility around timings for viewings and appointments was excellent. Richard and Julian both conducted viewings and we found them to be professional and knowledgeable but also very friendly and easy to talk to. They both listened to our feedback and helped with our understanding of the local market, keeping us well informed about the available properties. After we had an offer accepted on a house that wasn't the end of the help provided, in fact it was just the start - being available for a number of house visits with tradespeople, talking over issues around our plans for the house, providing advice and assistance during the legal process of local searches and preparing for exchange of contracts. In fact when the solicitors met some hurdles late on in the process nothing was too much trouble for Julian to help both us and the vendor to ensure we were kept well informed and to help make exchange happen. During our house search we have had dealings with many other estate agents and we can honestly say that Winterbrook stood out as providing exceptional service every step of the way - thank you very much and we will certainly be recommending you to prospective sellers and purchasers in the future.

Chris · 13 December 2016

★★★★★ 5/5

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Friendly & professional service

I recently purchased a property via Lesters and was consistently impressed by the warm and friendly approach of all the staff that I had contact with. It was quite a lengthy process because of issues further up the chain (no fault on Lesters' part) however I always appreciated the regular phone calls that I received with updates on any progress being made. Also, when I myself encountered some difficulties because of mistakes made by my Mortgage Broker I found all the staff at Lesters to be extremely patient and understanding until these issues were resolved. I really valued this as it made what was a very stressful and anxiety provoking situation much more bearable. Overall I have been extremely satisfied with the service provided by Lesters, most notably by Julian who managed the purchase, and I would recommend them wholeheartedly to anyone in need of an agent in the Wallingford area.

Joe · 3 January 2016

★★★★★ 5/5

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Excellent, personable and professional Estate Agent - highly recommended

Just moved in to our new home in Ewelme. We found Lesters an excellent Estate Agent! There was constant communication throughout the whole buying process, which was very much needed considering how stressful moving is. It was mainly Julian that we dealt with, but we found the whole team highly approachable, friendly and knowledgeable. We can't think of anything which Lesters could have done more to improve our experience with them. We would be more than happy to recommend them to anyone. Pete and Anna

Peter · 22 December 2015

★★★★★ 5/5

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Excellent Service, responsive to queries and supportive to drive sale forward

Our experience was that Lesters (in particular Richard Lee) were responsive in the negotiation process; they reassured us they would not show other potential buyers around the property once offer had been accepted. They supported exchange process by keeping dialogue open with seller throughout a painful query process and dropped keys and flowers around on completion. They also didn't waste our time with lots of upsell services. This local friendly, and supportive approach was very much appreciated. When we sell, we will be using Lesters.

Jon · 25 November 2015

★★★★★ 5/5

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Excellent communication in a long & difficult purchase

We've bought and sold over 25 properties and this was one of the most difficult. Lesters always kept us well informed and Julian went out of his way to help sort the many problems. For months the sellers and their solicitors seemed to only focus on their own purchase leaving us with little information. Then suddenly everything was supposed to happen quickly! Julian did a good job managing the 4 month process.

David · 7 December 2015

★★★★★ 5/5

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Professional service; recommended

We found Winterbrook, Richard in particular, to be professional and courteous during our house purchase. The whole process was made to seem very simple. Many thanks to the team, we are loving our new life in Cholsey!

Robin · 15 December 2016

★★★★★ 5/5

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Buying in Blewbury

I found Lesters to be friendly and helpful all the way through what was an unnecessarily complicated and frustrating process due to a poor quality and unhelpful survey / surveyor. If not for Lesters continued support through the process i would have given up on the purchase. Lesters helped mediate a solution that got me the information i needed to make a decison and i am happy with the outcome.

Neil · 21 December 2015

★★★★★ 5/5

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Friendly, supportive and efficient service

Great personal and honest service from all at Winterbrook, they helped me along each step and were very supportive and informative. Would thoroughly recommend working with them. I am so happy with my new home.

Laura · 17 July 2018

★★★★★ 5/5

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Provided a very good service

Winterbrook were always very good at keeping us up to date with what was going on with the house we were buying, through constant email or phone communication. They also were flexible in arranging viewings and helpful in explaining the process and answering all our questions. I would recommend them to anyone who is buying or selling.

Lucy · 27 November 2017

★★★★★ 5/5

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First Time Buyers

Winterbrook were brilliant in dealing with our first time purchase. Daisy did a great job in keeping the pressure on towards the end to get things through as quickly as possible, and was always on the end of the phone to answer any queries throughout the process. We'd highly recommend Winterbrook Estates.

Lee · 23 June 2016

★★★★★ 5/5

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Recent Purchase In Wallingford

Having just purchased through Lesters - we can only speak positively about the whole experience. Communication was regular and any negotiating was handled tactfully and all seemed fair & reasonable. We will use Lesters again in future no doubt.

Adam · 26 October 2015