Allen & Harris Wallingford reviews

★★★★★ 5/5

Google

If you are looking for an Estate Agent who is great at their job, delivering wonderful results and excellent customer service, then look no further than Allen and Harris, Wallingford. Justin is a fantastic Branch Manger who continues to deliver results throughout the process and doesn't stop assisting customers once he has the instruction. Justin has many years of experience which shows because he knows what is going on within the entire chain at all times. Ken is also a wonderful member of staff who is very kind and helpful. Ken also has many years of experience and also knows what is going on in the chain at all times, guiding customers through challenging times with knowledge, kindness and care. Ellis has always been very punctual when carrying out viewings of my home and makes sure he calls with helpful feedback after viewings. Tierney is also helpful and friendly, sending and responding promptly to emails and reliably passing on messages in a cheerful way when requested. I haven't spoken to Jess very much during the process, but she was very encouraging and helpful when I first went into the office to discuss a potential house move. Jess helped me to feel as if I was going on an exciting adventure from the start, when it felt very daunting to consider a move. Everyone at Allen and Harris Wallingford have always treated me like a valued customer throughout the entire process and visiting their office is such a pleasure. Thank-you Allen and Harris Wallingford.

Nicola · 20 March 2026

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish. Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong! Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit. Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running! We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required. We received two solid offers inside a week of going live, with one accepted. What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy. We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely. Vicki and the team are a credit to Allen & Harris and we hope the company knows that. We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise. Thank you again, Vicki, you were fantastic!

J · 30 August 2026

★★★★★ 5/5

Google

From the very beginning of our journey, Ken was outstanding. He is the kind of estate agent who immediately puts you at ease with his professionalism, warmth, and genuine care for his clients. Ken’s communication was impeccable, clear, consistent, and proactive. We never had to chase for updates; he kept us informed at every step, ensuring we always knew exactly where things stood. His responsiveness was remarkable too, no matter how small our question or request, he was quick to reply and always willing to go the extra mile to make sure we felt supported. What really stood out was how much Ken genuinely looked out for our best interests. He gave honest, sound advice throughout the process, and it was clear that his priority was not just getting the deal done, but making sure we made the right decisions. That level of integrity is rare and made us feel completely confident in his guidance. His customer service was exceptional, attentive, professional, and delivered with a personal touch that made the whole experience stress-free. Ken has an incredible ability to combine expert knowledge with empathy, which turned what could have been a daunting process into a smooth and positive one. We honestly couldn’t have asked for a better estate agent. If you’re looking for someone who is reliable, trustworthy, and truly dedicated to their clients, Ken is the person you want by your side. Highly, highly recommended!

Sharon · 17 October 2025

★★★★★ 5/5

Google

We would like to say a massive thankyou to Justin,Ken,Anna and the team at Allen and Harris Wallingford, they were so kind, considerate and understanding and always at the end of the phone and helped us through some very stressful situations. We highly recommend them, they make the whole process of house buying and selling very easy for the customer, we have always gone with this company since the 1980s and will continue to do so. Many, many thanks again you are an amazing team.

Tony · 10 October 2025

★★★★★ 5/5

Google

Amazing experience start to finish. Ken was so fantastic to work with. Friendly, not pushy and so knowledgeable which was great as a first time buyer. As a team they go the extra mile to help and keep things on track during the purchase. Communication and customer service was top shelf. Always responding quickly whether by phone or email. Or to set up site visits. I feel lucky to have bought a house with them. Thanks Ken et al. Highly recommend!

Caroline · 10 October 2025

★★★★★ 5/5

Google

We had a great experience with Ken while viewing the property and progressing the purchase, which is now sold subject to contract. He is friendly, professional, and very knowledgeable, and takes the time to answer all our questions. His customer service has been excellent throughout, and we’re really pleased with how everything has been handled. Would happily recommend. Thanks Ken!

Lily · 20 March 2026

★★★★★ 5/5

Google

We couldn’t be happier with the service we received from Ken during the purchase of our new home. From the very beginning, Ken was the most helpful, professional, and responsive person we dealt with throughout the entire process. No matter the question or time of day, Ken was always there with a clear, thoughtful answer and genuinely made us feel supported every step of the way. His knowledge of the market, attention to detail, and willingness to go above and beyond made what could have been a stressful experience feel smooth and manageable. Thanks to Ken’s hard work and dedication, we’re now moving into our perfect family home, and we truly couldn’t have done it without him. If you’re looking for an estate agent who genuinely cares and delivers outstanding service, look no further than Ken! Jack&Sam

Jack · 17 August 2025

★★★★★ 5/5

Google

From start to finish received a great service from a very professional and warm team. Felt like I had made new friends as their support was fantastic during a very tough period. Would have absolutely no hesitation in recommending their services as I’m 100% happy with service received and higher price achieved. Thank you all (especially Ken) for being a joy to do business with.

Diana · 17 December 2025

★★★★★ 5/5

Google

I bought my first property through Allen & Harris and had a great experience as a first time buyer! Ken in particular was incredibly friendly, enthusiastic and helpful in supporting me all the way through a long and drawn out process. I cannot thank him enough for keeping me updated and reassuring me when times got stressful! Thank you so much Ken, you are an asset to Allen & Harris 😊

Chloe · 10 October 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

So Ken and the team was amazing throughout the whole process! & helped us get our first family home……..thank you! We was updated the whole way through & we got the keys in January, we have now started our renovation & soon it will be our forever family home! Thank you Ken & the team!

Sophie · 10 October 2025

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 5/5

Google

My mother in law has just moved, using Allen & Harris in Wallingford. Ken & Justin were super helpful, always ready to help with any questions etc. They were both so lovely to deal with and would definitely recommend to anyone looking to move. Thank you so much for all of your help.

Julie · 10 October 2025

★★★★★ 5/5

Google

Ken and the team are absolutely excellent. They acted for the seller in our transaction, but took every effort to act in all party’s interests. Ken couldn’t have done more to get our queries answered and keep everything moving along. He really went above and beyond. We very much recommend them!

James · 10 October 2025

★★★★★ 1/5

Google

AVOID. Empty promises and false hopes. The subpar performance of their residential sales manager resulted in a significant financial setback of several thousand pounds. We were hastily guided through the process with the belief in our favourable prospects, continually reassured by the manager. Despite our exhaustive efforts within a constrained timeframe, the situation abruptly fell apart. There were no apologies, no outreach attempts, and our emails went unanswered with no updates throughout the process. It was only after the fact that we received a call from the branch manager, delivering the news that we did not secure the contract.

Andrejus · 10 October 2024

★★★★★ 5/5

Google

My partner and I cannot thank Leanne enough for all her support on helping us buy our first home together. She has been an absolute ray of sunshine throughout the whole process. Nothing was ever too much for her, she always kept in regular contact and managed to squeeze us in for viewings when her day was already jam packed. THANK YOU so much Leanne for your fantastic service and support throughout, we couldn't have done it without you! We will definitely be back in the future. xx

Lauren · 10 October 2024

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 5/5

Google

Just purchased a house through Allen and Harris , we dealt with Justin from start to finish , he made the whole process stress free and couldn’t have helped more !! Kept in contact the whole time with regular updates . We purchased our mortgage with Olivia at there branch , who was also fab with regular updates, and helping with all the documents. highly recommended !!!! Thank you

Jamie · 10 October 2024

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Google

Justin and Ken were great when we sold our house. Justin found us buyers really quickly and went the extra mile to make sure both parties were happy. Ken did a fantastic job pushing the sale through in time to stamp duty change. Thank you both for a great job.

Victoria · 17 April 2025

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025