Reeds Rains Castleford reviews in Wakefield

★★★★★ 1/5

Trustpilot

Deserves Less Than One Star!

Deserves Less Than One Star!Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year.Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare.Not looking forward to the deposit lynching we will get when we leave the property.

Matt · 22 June 2018

★★★★★ 5/5

Trustpilot

Professional yet personable

Mark · 14 October 2026

★★★★★ 5/5

Trustpilot

SELL SELL SELL

We were actually purchasing a property through Reeds Rains (Dartford) Sue Bunce being the agent.As a buyer I initially found Sue a bit frustrating , always on my case , chasing me every five minutes , I’m sure I’ve lost more hair BUT .... these are signs of an experienced , knowledgeable, hard working with no messing attitude which I would certainly be looking for in an Estate Agent IF I was indeed selling my property. So in short if your looking to sell your property I would certainly not hesitate in booking Sue at Reeds Rains (Dartford ) if your buying ... Look out Sue Bunce is about Thanks for all your assistance Sue it’s definitely been worth it , best regards Kev & Jo

Kevin · 8 June 2018

★★★★★ 1/5

Trustpilot

Reeds Rains re-listed the property that…

Reeds Rains re-listed the property that we were purchasing without telling us because they 'assumed we were withdrawing' after our vendors pulled out of their onward purchase. We had already instructed solicitors and incurred legal fees by this point. We phoned Reeds Rains to challenge why this had happened as we were in total shock. The agent we spoke to got very defensive and hung up on us. We have been left completely in the dark although we can see that the property we were due to complete on at the end of this month is still listed on Rightmove and their website. I would be very, very cautious if you are considering buying a property through this agency.

Lydia · 15 August 2022

★★★★★ 5/5

Trustpilot

Would like to say a big thank you to…

Would like to say a big thank you to Jordan Milne (Reid’s Rains) Blyth branch. Jordan managed to let our house with in 48 hours and provided an excellent service from start to finish The photographer who came was very professional and we were delighted when we saw the pictures as they really showed the full potential of our house. We were kept in the picture through out the process of letting our property and everything was explained fully and clearly thus ensuring a smooth problem free result. We found Jordan to be not only very professional but also extremely pleasant and helpfull he is a real asset to Reid’s Rains and we will definitely be using his services again in the near future. Dawn and Mark Mclean

Dawn · 22 May 2018

★★★★★ 5/5

Trustpilot

Amazing service!

Sue was absolutely amazing for us buying a house! I'm a first time buyer and she was super supportive in the process and helped to push our solicitors! Everyone was great when I called and would make sure to help me out with any issues straight away! They are 100% by the book and make sure that you are informed of every step of the way. We also brokered through them with mike and our mortgage was accepted in less than 24 hours! Can't recommend them enough- if I ever need to sell I would use them without hesistation! Thanks so much! Reeds and rains Dartford!

Grace · 18 May 2018

★★★★★ 5/5

Trustpilot

GreatService

We have had poor experiences with a number of estate agents over the years but David Gardner and his team in Grimsby have delivered is a first class service. He has been there to help at every turn, chased people when required and assisted with the despatch of documents. I cannot speak highly enough about the service we have received and would use them again and recommend them to anyone else seeking a move.

Trevor · 10 December 2020

★★★★★ 1/5

Trustpilot

HORRENDOUS SERVICE!

Took time off work and travelled 1 hour to go to a viewing with them. They called me 8min before to cancel! The flat has been let they said. I asked to view the flat anyway in case I can make a better offer and also because I was so close to the place and they refused!! They have no respect for people and their time. 2 hours wasted and money wasted! Very unprofessional stay away!!

Lo · 9 January 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Chester le Street offer an…

Reeds Rains Chester le Street offer an exceptional service which I would recommend to anyone. From the initial telephone call to the Chester le Street branch to enquire about viewing a property we have received a first class service. From viewing the house to receiving the keys was no longer than 4 weeks. The service we received from the staff at the branch was professional, efficient and stress free, especially from Susan Spokes who managed our move. Since being tenants with Reeds Rains we have had some minor repairs needed to the property which have been dealt with and fixed on the same day as reporting it. This is definitely a service that you need especially when you are a busy working family with children. Our experience with Reeds Rains Chester le Street has been exceptional and I would look no further than this company for our future.

Adele · 3 March 2018

★★★★★ 5/5

Trustpilot

Brilliant service from Reeds Rains…

Brilliant service from Reeds Rains Selby. All staff really helpful and had a good understanding of what I was looking for in my next home.

Arthur’s · 14 May 2026

★★★★★ 1/5

Trustpilot

Do not go through this company

Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.

Isaac · 28 July 2022

★★★★★ 5/5

Trustpilot

Sold 3 houses for us

Sold 3 houses for us. Deborah was very helpful and efficient. Houses were valued to sell, the properties were well marketed. Would definitely recommend this estate agents.

Olivia · 20 December 2024

★★★★★ 1/5

Trustpilot

Left in the dark

After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.

Lindsay · 26 July 2022

★★★★★ 5/5

Trustpilot

St. Helens - Eleanor was amazing!

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.

Chloe · 11 January 2022

★★★★★ 1/5

Trustpilot

Received a call about an enquiry i made…

Received a call about an enquiry i made about a flat. Lady told me i have to earn 18k not including universal credit to be applicable. If she even had one brain cell she would know that if you earn 18k or more guess what.. You wouldn't be on universal credit. So if your on universal credit you have to provide a guarentor like thats some easy thing. So wasted my time and disappointed me. Its discrimination against people on benefits no matter which way you try and slyly explain it. Your all disgusting

Joshua · 26 July 2022

★★★★★ 1/5

Trustpilot

I went into the Coventry branch today…

I went into the Coventry branch today the lady who was in there was very helpful but the man was very rude and told me that the lady was very busy and I need to go I was not being rude myself I was asking questions

Christopher · 4 November 2024

★★★★★ 5/5

Trustpilot

Recently sold my property with Reeds …

Recently sold my property with Reeds Rains Penwortham. I know I am a high maintenance customer and put pressure on them to sell my house quickly as I had found one I wanted to buy. Rachel and her team really pulled out all the stops, there were 4 properties for sale at the same time on my street all with different agents and I felt the professional photos really made a difference, they carried out an open house which subsequently sold the property for asking price. Once the sale was agreed they kept me informed every couple of days. I couldn't recommend Rachel and her team enough.

Abby · 15 November 2017

★★★★★ 5/5

Google

I'd almost made my mind up as to which local agent i was going to use, until Janine came to see me. I was sold straight away! Janie's professionalism and the rapport she built up with me was fantasitc. I did wonder if this was going to be a one off but then i was kept in constant contact with Kim and Chris who were brilliant with all the queries i raised. Once the sold sign was errected Kim made sure i was organised with dealing with the paperwork and doing all the chasing of solicitors etc. From the acceptance of the offer to completion this took 4 weeks and i put this down to how quickly the ladies dealt with everything. Would i recommend Reeds Rains Castleford, absolutely. Customer Service is at the top of the branches priority list.

Joanne · 26 October 2017

★★★★★ 5/5

Google

What a find!! Fantastic care & service from Day 1 - I have nothing but High Praise for Rebecca & her team -real professionals. Thank you so much everyone - but especially Kim Harris who has been a constant support throughout - always kind & friendly, keeping her word & to whom nothing was too much trouble. We were decided on the estate agent with whom we would sell our house until by chance I called into Reeds Rains, Castleford & had a conversation with Rebecca, the Manager. It was clear Rebecca genuinely cared & knew the area, client base & her job well. Immediately I had confidence in her & her team & I was not disappointed. Rebecca's valuation, advice on selling & photographs etc were absolutely spot on & she matched our fees. The whole team are kind, helpful & professional when you call & Linda was just lovely when she accompanied us on a number of viewings. Reeds Rains have made one of the most stressful events in life as stress free as it could be. Thank you so much all 😊

Roslyn · 26 October 2017

★★★★★ 5/5

Google

I have never sold a house before so it was a very daunting prospect. I contacted Reeds Rains in Castleford and made an appointment for a valuation to be done. I met with Rebecca Walker who went through everything I needed to know, she gave me a valuation for th property and explained the process and costs. The property wasn't on the market very long before an appointment for a viewing, an offer was made and accepted. Kim Harris was my contact once the property went on the market. Kim was in regular contact with me informing me of how the sale was progressing, this was very reassuring. I would recommend Reeds Rains to anyone who wants to sell their property, the customer service is superb there wasn't any time that I felt I wasn't kept informed.

Paul · 26 October 2017

★★★★★ 5/5

Google

I purchased a property through Reeds Rains Castleford and I have nothing but positive things to say. The overall service from all staff was excellent. All staff on the phone and in person are extremely friendly and approachable. If I required any information or had any request it was dealt with promptly and with no fuss. The estate agent I was allocated was Janine who went above and beyond throughout the purchasing process. Janine was extremely professional and built an excellent rapport with both me and my partner. She kept us updated with any changes and also advised on any areas we were unsure on. Janine was a glowing example of the professionalism that the Castleford branch practice daily. Additionally I used Reed's financial adviser Jon Hanson. After our first meeting with Jon it was clear that he had vast experience of the mortgage market and was very knowledgeable, within 15 minutes of the meeting Jon gave us our most competitive price. I must admit I was reluctant to go with any financial adviser purely because of the extra price for the service, despite Jon's price been very competitive. However within just a couple of days the price we paid was worth it as Jon, like Janine, went above and beyond with his level of service. Jon was in constant contact via email and phone which I thought was key when dealing with an area (mortgages) most people are overwhelmed by. My current mortgage and new mortgage provider threw quite a few hurdles in front of Jon but he cleared them seamlessly. I would strongly recommend Reed Rains Castleford to anyone who is looking to buy or sell a property and I would strongly recommend Jon's services to coincide with an overall excellent service.

Craig · 26 October 2017

★★★★★ 5/5

Trustpilot

I used the Dartford branch of Reeds

I used the Dartford branch of Reeds Rains when I found a property that I was really interested in renting. I phoned up and got a viewing with the landlord that same day and the place was totally perfect. Went back to the branch and from there on Tony took up my application and he explained everything, the fees are very reasonable and Tony was fantastic with his communication informing me about everything every step of the way. Between him and Lea they went out of their way to pull out all of the stops and finally I managed to secure the home of my dreams. They are the nicest,Most helpful people I have ever met. I highly recommend them and if you want to let or buy a property in the Dartford area then Reeds Rains in Dartford should be your first port of call! Just ask for Tony or Lea and you can’t go wrong!!!!

Christopher · 13 October 2017

★★★★★ 1/5

Trustpilot

So incompetent. So unprofessional. So rude.

So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.

M · 3 September 2017

★★★★★ 5/5

Trustpilot

Remortgage Reeds Rains Stone

We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.

Kate · 7 August 2017