Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic experience!
Our experience with Charles Church was fantastic! The customer service by Paula and Jamie was brilliant and they are both so friendly and helpful. They were very accommodating and never put any pressure on us. I would highly recommend their service, especially to those like us who were first time buyers.
Mr · 25 April 2026
Agent replied · 4 June 2026
We are so glad to hear that you had such a positive experience. It's great to know that Paula and Jamie's friendly and helpful service made such a difference, especially as first-time buyers.
★★★★★ 5/5
TrustpilotFANTASTIC EXPERIENCE BUYING OUR FIRST…
FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks!
Sharon & Joe, we cannot thank you enough for everything you have done!
Sharon you have been absolutely incredible, you made our little family extremely happy, the buying process with you holding our hands and supporting us was incredible!
Joe, you have been amazing from the day we moved in and any tiny little issues you have been there right away! We cannot thank you enough!
Would definitely recommend Charles Church they have been so helpful, friendly and reassuring!
Lacy · 3 September 2026
Agent replied · 25 September 2026
Thank you for your fantastic review! We're thrilled to hear that Sharon and Joe made the experience so special.
We'll be sure to pass on your kind words to Sharon for her support throughout the buying journey and to Joe for his outstanding customer care after move-in. It's wonderful to know that our team helped make the process smooth, reassuring and enjoyable for your family.
Congratulations on your first home, we wish you many years of happiness.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotGreat experience
We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.
Jesbin · 22 April 2026
Agent replied · 4 June 2026
We're happy to hear that you had a great experience with Chris and the team. We appreciate your recognition of the team's responsiveness and professionalism, and we thank you for your positive feedback.
★★★★★ 4/5
TrustpilotNew build ready in a timely way with…
New build ready in a timely way with reasonable flexibility being in a chain. Too many changes leading up to final completion, first kitchen unit choice, followed by sanatory wear, then kitchen layout and finally choice of tiles but suitable alternatives. Good and helpful post moving customer service but let down by third party suppliers. Site Manager helpful and proactive. Standard of workmanship average to good but more or less as expected. No flexibility re build or layout.
Nicola · 1 September 2026
Agent replied · 25 September 2026
Thank you for taking the time to let us know about your recent experience. We are sorry to read that not everything went as smoothly as you would have expected. We are pleased to hear the site manager was helpful & you have been supported by the customer care team.
Best wishes,
Mia
★★★★★ 1/5
TrustpilotDisappointing After-Care
We purchased our home in Oakhurst Village nearly two years ago. While Customer Care Team was responsive during our first year, it’s been a nightmare in the second year. The service over the past four months has been deeply disappointing.
Despite submitting a list of clear warranty issues, such as a leak, door lock problems, wall cracks, and lifting floor tiles, none of the issues has been fixed and our requests have been largely ignored.
We have sent numerous follow-up emails, only to be completely ghosted. With our two-year maintenance period expiring in less than a month, it feels as though repairs are being deliberately delayed until the warranty ends.
I strongly advise prospective buyers to consider this severe lack of long-term customer support before purchasing from this developer.
Kate · 14 August 2026
Agent replied · 25 September 2026
We take comments regarding customer service and after-care very seriously. We will ensure your feedback is forwarded to the relevant Persimmon Homes team for review and investigation.
Lucy
★★★★★ 5/5
TrustpilotExcellent new home experience
Since moving in, I have been really happy with the house. It was exactly what I wanted and it was prepared to a very high standard. The quality of the home is excellent, and when I arrived, I was very pleased with everything.
Throughout the process, our advisor and the team were genuinely helpful and attentive. They supported us, responded to our questions, and made the moving process as smooth as possible.
The only negative point was that the move-in did not happen exactly on the date that was originally given, and the delay made the waiting period a little difficult. However, once I moved into the house, the quality of the home, the fact that it had been completed exactly as I wanted, and the excellent support I received completely made up for that.
Overall, I am very happy with my experience and would give a 5-star rating.
Mrs · 4 August 2026
Agent replied · 25 September 2026
We're thrilled that your home met your expectations and that you were impressed with the quality and finish of the property. It's particularly rewarding to hear that our advisor and the team provided great support and communication when needed.
While we're sorry that your move in date was later than originally anticipated, we appreciate your patience and understanding during that period.
We hope you continue to enjoy your new home for many years to come.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotThe Lodge Burbage
Diane at the lodge in Burbage has been amazing. Any questions we have she does not hesitate to help us. Diane has gone above and beyond for us. She is such a lovely lady and we cant wait to complete our house with her support.
Abbie · 2 May 2026
Agent replied · 4 June 2026
Dear Abbie,
We really appreciate your wonderful review. It’s great to hear how helpful, approachable and dedicated Diane has been throughout your journey. Providing this level of care and support is exactly what we aim for, and we’re pleased she’s made such a positive impact.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotCricketers Green
We’ve been really impressed with Stu the site manager and the way he has approached his role. His attitude feels genuinely caring, and it’s clear he takes pride- not just in the development itself but in the people who live on the estate. Stu is approachable, attentive, and always willing to listen, which makes a real difference as a resident.
Holly · 19 December 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to share such a detailed and positive review of your experience. We’re thrilled to hear that Stu and the team, including Jamie, Ricky, Lauren, and Mia, made the process smooth and enjoyable for you. It’s wonderful to know that their professionalism, attentiveness, and caring approach had such a positive impact.
We’re delighted that you love your new home and that it’s perfect for you and your family. Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to the team - they’ll be so pleased to hear it.
If you need any further assistance or support in the future, please don’t hesitate to reach out. Wishing you many happy years in your new home.
Lucy
★★★★★ 5/5
TrustpilotSite manager Ji, Jamie in Sales, legends the pair of them. Couldn’t recommend any more.
Site manager Ji, has been incredibly supportive and got very few issues sorted quickly. Top bloke and someone you need to look after, been communicative always available and has gone over and above what I would have expected. A far better experience than our previous new build house. Jamie in the sales office was absolutely amazing from first meeting and helped us secure the property we wanted, off plan and we couldn’t be happier with it.
Dominic · 31 July 2026
Agent replied · 25 September 2026
Good afternoon, we are delighted to hear that you have been well looked after by the team at Wellington Gate, they will be delighted when we share your feedback with them.
Rose
★★★★★ 5/5
TrustpilotHappy Days
Moved in a week ago. We love the house. The team at Charles Church @ Cricketers Green Forton could not have been more helpful, approachable and supportive in helping us settle into our new home - and what a beautiful home it is. Can't recommend them highly enough. Thank you to Lauren, Mia, Stu and Rickie.
Richard · 22 December 2025
Agent replied · 24 December 2025
Thank you so much for your wonderful review and for choosing Charles Church at Cricketers Green. We’re delighted to hear you’re settling in well and loving your new home.
Lauren, Mia, Stu and Rickie will be thrilled to know their support made such a positive difference to your move. Your recommendation means a great deal to the whole team.
Wishing you many happy years in your beautiful new home.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotGreat service
Great service, Laura was exceptionally helpful in the process and took the time to let us view the property even though it was very hot. Many thanks.
Mr · 2 August 2026
Agent replied · 25 September 2026
Good afternoon James, thank you for taking the time to leave Laura such a wonderful review, we shall ensure she is aware of your feedback.
Kind regards,
Rose
★★★★★ 5/5
TrustpilotGina is fantastic and help me to choose…
Gina is fantastic and help me to choose my new build
She is 5 star and nothing is too much trouble
Ms · 22 August 2026
Agent replied · 25 September 2026
Many thanks for your lovely review for Gina. She will be delighted when we share this with her.
Lucy
★★★★★ 3/5
TrustpilotWe are really disappointed
We are really disappointed with the treatment since moving in. We got rushed in to an incomplete home, promised that things will be sorted and resolved after we have moved in. We are still experiencing problems and a list of problems which we have been left with. Customer care and after care has been shocking. The quality of the build isn’t bad but be careful when looking around a home before buying as the after care is shocking! I would not recommend to anyone potentially wanting to buy. The list of problems has been mind blowing and the care we have received has been rude and not helpful. Also they come to fix a problem and leave it worse than before! Awful, absolutely shocking..
Rebecca · 1 June 2026
Agent replied · 4 June 2026
Thank you for taking the time to leave a review. We would like to share your feedback with the regional team for their consideration however, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full name, plot number and development, along with your contact details.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotChancery Park phase 2 Exning Suffolk
Chancery Park phase 2 Exning Suffolk. Build quality and finish to a high standard, the few issues we had have been dealt with quickly and efficiently by Dave Ormes and his team. Very pleased with our purchase
David · 23 April 2026
Agent replied · 12 June 2024
We're happy to hear that the build quality and finish met your expectations. We're also glad that any issues you experienced were resolved quickly and efficiently. Thank you for your positive feedback and kind words for Dave and the team.
★★★★★ 5/5
TrustpilotThe experience start to finish has been great
The experience start to finish has been made really strait forward and easy to deal with. At the start we had a good tour and learnt a lot of great tips about our new property. Once we exchanged we had an amazing walk through. At this point we met Tom, really nice man polite and understanding. He answered any questions we had and gave us time to find a couple snags. even stayed late for us. Two days later we got the keys where we met a sales gentleman (I’ve forgotten his name sorry but he was great) and Erin. They walk us through again and Erin showed that almost all the snags from 2 days ago had been sorted ( not that they were anything bad just little bits). 3 days after we moved in Tom came back for a visit to see how we where settling in and if he could help in anyway. This was really helpful as first time buyers it had been overwhelming. Tom gave us Erin’s number and said any issues please don’t hesitate to contact him. Erin from that point right up to now has been great. Any issue no matter how small he has sorted as quick as possible and with great communication. All in everyone we have spoken to or dealt with has been polite and understanding.
Vinnie · 28 May 2026
Agent replied · 4 June 2026
Dear Vinnie,
Thank you for your thoughtful review. We’re pleased to hear that Erin, Tom and the team delivered such a high level of care and communication, making the process straightforward and helping you settle in comfortably.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotAlan Foreman
Had Alan round today to provide a day of help, was exceptionally friendly and polite and got a very large and tricky ikea wardrobe up and our curtain rails sorted. Thank you Alan for the help and thank you to CC Ridge Walk for providing the assistance!
Rich · 9 January 2026
Agent replied · 25 January 2026
Dear Rich,
We really appreciate you sharing your feedback. We’re delighted to hear that Alan was friendly, polite, and able to help with both the tricky wardrobe and the curtain rails. We’ll be sure to pass on your thanks to Alan and the Ridge Walk team.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotMassive thank you to Kayleigh and Ellie…
Massive thank you to Kayleigh and Ellie for their support throughout the whole process of selling our house to buying our new home. Amazing communication, always there to answer any queries we had and were always very reassuring. Cannot thank Charles Church, but mainly Kayleigh and Ellie, enough.
R · 21 December 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how positive your experience was while selling your previous home and purchasing your new one. Buying and selling at the same time can be a stressful journey, so it’s fantastic to know that Kayleigh and Ellie were able to make the process feel smooth, clear, and reassuring throughout.
We wish you many happy years in your new home.
Lucy
★★★★★ 5/5
TrustpilotThanks to Evans and the whole charleschurch team
The site team were very helpful we had couple of minor issues, they were swift to response. Thanks to Evans for facilitating the response and always checking in to make sure everything is fine. Thanks to Clem for his extra kind gestures;he helped with the paintings of some marks on the wall.We had great experience from making enquiry to moving in and settling down..we love our new build; quality finishing and spacious. Will definitely recommend We love our new home 🏠
Hamidat · 11 December 2024
Agent replied · 25 December 2024
Dear Hamidat,Thank you so much for leaving us a positive review and recommendation on Trustpilot! We are delighted to hear that you had a fantastic experience with Evans and Clem. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction. I will be gladly pass on your kind words, they'll be delighted.Kind regards,Emmy
★★★★★ 5/5
TrustpilotCouldn't recommend them more!
Charles church have been so incredibly supportive throughout our whole home-buying/1st time buying experience. From talking us through the whole process, to communicating with us with consistent updates on our house. They took us along the whole journey! When we moved into our beautiful home they fixed any little nicks or snags we found. We hired an independent snagger (just to be safe). We've been on our house for a week and they've already fixed so many of them! Even taking our empty moving boxes and fitting our washing machine in. They've been amazing. Big shout out to Tom (sales rep) with his fantastic communication / answering all our questions and the two Sean's (site managers) for supporting us through the demo day and the whole moving process. I can't thank them all enough. You've made our journey so much smoother! Thank you to all of you, From, Eva & James.
Miss · 9 December 2024
Agent replied · 25 December 2024
Dear Evanthea, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Tom, Sean and Sean at Horton's Keep. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Kind regards, Ada
★★★★★ 5/5
TrustpilotBuilding Sang Rectification
With a snaglist from a professional snagger, I was wondering how to tackle the list provided, I was pleasantly surprised that Charles Church Customer Service is a delight to work with. Nominated Customer Service member for this site was wonderful, operations manager visited the plot and spent time to review the list and noted down the remedies needed. Customer Service team - Especially Pete Hill was meticulous to review the list and he was above and beyond our expectations. We also had Bruce Faulkner, who also did an excellent job in rectification of some decorations.Having said that, the main remark is that the QUALITY should be taken care of during construction, but I am very happy with the after sale service.
Vijayakumar · 7 December 2024
Agent replied · 25 December 2024
Dear Vijayakumar, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly share this review with Pete Hill and the team, they'll be delighted.Kind regards, Ada
★★★★★ 5/5
TrustpilotMy experience has been a great one from…Beautiful and quick
My experience has been a great one from the first day we came to the office to make enquiry Sophie was very helpful offered good advice and answered all our questions patiently and assisted us with taking the first step. Louisa was so supportive in ensuring all the documentation and paper work went smoothly and quick. The site manager, Joe has been so helpful in assisting us with the settling down process. The whole process was so fast and straight forward my family and I do appreciate the team in Prince Park. I am happy to refer friends.
Joycelyn · 3 December 2024
Agent replied · 25 December 2024
Thank you for sharing the start of your new home journey with Charles Church. We are really pleased to hear you have been so well looked after by the team at Prince's Park, wishing you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotPrince’s Park
We’re incredibly grateful for the support we received from the team at Prince’s Park. Clem, one of the site builder staff, was professional when he came to assist us with preparing our new home. He provided us with valuable advice to help set things up smoothly. His expertise and helpful attitude made a big difference.We’d also like to thank Sophie at the site office. She’s been cheerful and very helpful, going out of her way to connect us with the right people whenever we needed assistance. It’s been reassuring to have such dedicated and approachable staff on site. Thanks to both Clem and Sophie for making our move-in experience so much easier!
Michelle · 30 November 2024
Agent replied · 25 December 2024
Hi Michelle,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Holly
★★★★★ 4/5
TrustpilotI had a positive experience with…
I had a positive experience with Charles Church, particularly with their support team. Sarah Adye was efficient in coordinating remedial works, and Mark Perren displayed excellent skill and diligence when sealing our garage walls. He also resolved a persistent rear door issue that others couldn't fix. Throughout our nine months at Woodberry Heights, the customer care team has been attentive, especially Charles, who addressed our flooring concerns with professionalism and a great attitude. The sales staff, including Linda at Cricketers Green, have been incredibly supportive, making our home-buying journey pleasant. Overall, Charles Church has been reliable with attentive service, from purchase to aftercare.
Tc · 16 November 2024
Agent replied · 25 December 2024
Good afternoon,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction. We will be delighted to share your kind words with Sarah, Mark and Linda.Kind regards,Emmy
★★★★★ 5/5
TrustpilotPrinces Park Charles Church - Joe, Clem & Sales/Customer Care Team
We moved into our beautiful first own house at the end of September. The experience has been enjoyable and stress-free. After moving in, the site team members is highly approachable and will do whatever they can to assist. Our site manager, "Joe," is a friendly and helpful gentleman who prioritises customer satisfaction. He is flexible and happy to check in beyond work hours. And "Clem" is a great individual who has dealt with all of the little issues we raised. Again, Joe and Clem were extremely helpful. Also, the sales and customer service teams are really helpful as well. I am definitely going to recommend Charles Church to friends and family.
Paul · 12 November 2024
Agent replied · 25 December 2024
Hi Paul,Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Clem, Joe and the team at Prince's Park. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes,Mia
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