Trusted Agent profile · Vale of White Horse

Chancellors Abingdon reviews in Vale of White Horse

4.6

★★★★★ Excellent

487 reviews across 3 platforms

14 High Street, Abingdon, OX14 5AX, Vale of White Horse, OX14 5AX

Part of Chancellors, see every office.

Chancellors's office in Vale of White Horse, at 14 High Street, is rated 4.6 out of 5 across 487 reviews on three platforms, including 328 Google reviews rated 4.6.

Google logo

4.6 / 5

328

Reviews on Google

This office

Yell logo

4.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

158

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Vale of White Horse office, from every platform, shown as written. First names only.

1/5

Google

All properties listed on Rightmove I have ever enquired about are already sold, what a waste of everyone's time. Including those they emailed me about today. They said "no house starting with a £3 is actually available"??? Apparently they do this to "take details in case the sale falls though" why not just put them as STC then? I dont understand why they use this approach just puts me off ever using them or enquiring again.

Alison · 23 October 2022

Agent replied · 22 October 2024

Hello Alison, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at caitlin.greaves@chancellors.co.uk so that we can look into resolving this. Many Thanks.

5/5

Google

George was extremely helpful in helping us to find a place. I highly recommend Chancellors Abingdon

Adriano · 23 October 2023

Agent replied · 22 October 2024

Hi Adriano, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

I would like to thank George for helping us find an apartment. His service was excellent!

Hussam · 23 October 2023

Agent replied · 22 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

We recently bought a house through Chancellors and we were very pleased with the service provided, both by the company in general and by Laura Hill who helped us a great deal with our purchase. There were various complications with both our sale (through a different agent) and our purchase, but Laura kept us informed and was very helpful in speeding things along. She was also very reassuring during what was quite a stressful time for us!

Sarah · 25 October 2015

5/5

Google

We recently viewed a couple of properties with Tom and he was friendly, helpful and knowledgable - really listening to what we were looking for and taking this on board to help us find a home. We even got a surprise mystery house viewing he managed to squeeze in while we were in the neighbourhood - I can't recommend him enough.

Jennah · 23 October 2023

Agent replied · 22 October 2024

Hi Jennah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Google

So a PINAC reporter was recording this agents shop from a public foot path to high light how estate agencies breach GDPR on a daily basis by having sensitive customer information on display with pc’s facing out toward the public, and rather than discuss the situation immediately get defensive bordering on aggressive toward the reporter filming, and rather than listen to what he had to say, decide to cut him off and walk back in contacting the police, thinking they will remove his rights, anyway that didn’t work so Chancellors of Abingdon get 1 star for poor public courtesy, communication skills and of course for remaining to breach data protection. They then decided to lodge a baseless complaint on YouTube when clearly their in the wrong, hopefully fellow auditors will visit them more frequently until they do decide to resolve the matter. Quite easily resolvable, get some privacy guards between the pc’s and shop fronts guys. Check out Auditing Britain’s channel on YTNegativeResponsiveness, Professionalism

Imran · 23 October 2021

Agent replied · 22 October 2024

Thank you for bringing this to our attention. As we have previously mentioned in our replies to other reviews, we take any GDPR concerns very seriously and have started taking action to address the concerns you have mentioned. Clearly it is not normal for a member of the public to film their interactions with us without prior consent to do so. We hope and trust that any viewer of said video would take this into consideration when forming a view on this interaction.

5/5

Google

So many keyboard warriors sharing bad reviews on the data protection issue. What about the data protection issue created by the person filming who decided to post it on the internet? Um, pot, kettle, black? Honestly, what a total jobsworth -- did he have nothing better to do? Crack on Chancellors Abingdon, you're doing a great job. We had an incredibly positive experience with Chancellors when we sold our house through them a little while ago, and they've responded extremely professionally to the frankly ludicrous claims here. Any person with a shred of common sense will see these 'John Doe' reviews here for what they actually are.

Lisa · 23 October 2021

Agent replied · 22 October 2024

Hello Lisa, thank you for leaving this 5-star review, we are glad that you had such a positive experience with us. I’m sure our team would love to hear this wonderful feedback so we will pass on your message.

5/5

Google

Benjamin and his team were fantastic to work with. Throughout the whole process Ben kept me very well informed and was prompt in providing me with answers to any questions which I had. Really appreciate all of his help in getting my property leased.

Linda · 23 October 2023

5/5

Google

india allen helped me a lot through the whole process l was new to all this she helped me with the papers made sure l had the documents in place made my payments all in time helped me get a place to stay and as a person l think she is a generous lady who deserves an applause thank you chancellors for having people like her she is a good representative

Esther · 23 October 2022

Agent replied · 22 October 2024

Thank you Esther for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this fantastic feedback with the relevant teams.

5/5

Google

George showed us round several places when we were desperate, and other estate agents were taking no interest. We didn't get the houses we made an offer on in the end, but our experience of George was good throughout - professional, prompt and helpful. We'll definitely return to this agency to continue the search.

Tim · 23 October 2022

5/5

Google

Fantastic experience with chancellors Abingdon, Both George and India being so helpful, a very informative viewing with India, helpful and knowledgeable, George following up the viewing and making the rental ageement so smooth and easy, what an absolute efficient guy. Would definitely use again - thank you

Steve · 25 May 2024

Agent replied · 22 October 2024

Hi Steve, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

India was very helpful and attentive.

Gian · 27 December 2023

Agent replied · 22 October 2024

Thank you Gian, for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

Daniel Freeman himself was great in branch and very easy to get hold of the whole time we were letting a property through Chancellors. However, once the paperwork is signed you don't talk to the people in branch but to people in a centralised office and they are terrible. We got bounced between people who didn't know anything about our property, and that's if we got through at all. We often left messages and emailed and were ignored. But if we missed a call from them we were sure to get a snarky email about how "hard to contact" we were. We were repeatedly asked the same questions and got many calls trying to get us to buy through them once we'd sold out house no matter how many time we told them we weren't interested. Chancellors also failed to organise any repairs on the house requested by the tenants and us, saying they needed to get a quote and then ghosting us. The tenants requested a simple gate fix in December that was never organised by Chancellors before they moved out in August, despite us constantly chasing them. Chancellors also took money from the rent without warning us or asking permission and it took weeks of calling them to get them to explain what this was for. Its probably not the staff themselves that caused these problems but the system of having a centralised office of people who have to work on various areas and with various people without anyone getting to build a relationship or knowledge of the case. We were letting our property through Chancellors and marketing it for sale through them at the same time. Some of the staff at Chancellors were rude about the other agent we were marketing the house with but the other agent got ten times the number of viewings Chancellors did and they were the ones who sold the house. Basically the people in branch are great but get ready to never talk to them again once you sign anything. Terrible service that made everything much more stressful than it needed to be. Would avoid and not recommend to anyone.NegativeResponsiveness, Quality

Ruth · 23 October 2020

Agent replied · 22 October 2024

Hi Ruth, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

I have recently sold my property through Chancellors in Abingdon. I would definitely recommend them ... they are a hard working team ... they give regular feedback and keep you well informed both whilst the house is on the market and through the selling process. By far my best experience with estate agents to date. I would, in particular, recommend Alex Dimopoulos & Holly Woods! Thank you!

Sharon · 24 October 2019

5/5

Trustpilot

Katie and Adam - 'on-the-ball'

Katie and Adam have been attentive and on the ball throughout the process.

Terence · 21 May 2026

5/5

Google

Such an amazing and wonderful team.

Soe · 8 October 2025

Agent replied · 8 October 2025

Thank you Soe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

very rude on the phone

Ozcn · 11 October 2025

Agent replied · 11 October 2026

Thank you for letting us know about this, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.

5/5

Trustpilot

Was very approachable atanytime and was…

Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.

Mrs · 19 March 2026

1/5

Trustpilot

AVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In

Avoid this agency if you value honesty and professionalism.

Support · 21 May 2026

5/5

Google

I have to say that Robert Westell is a very good Agent. He goes out of his way to help us when so many others can't be bothered. He is very professional and polite. Always keeps in touch to see how we are doing on the search. It is just too bad there are not more like him out there. Thank you so much, Robert!

Valarie · 25 October 2015

1/5

Google

Awful. I am still not sure what they actually do. They frequently ignore emails and leave things that need repairing. I moved out nearly six weeks ago, no sign of my deposit yet. Avoid

Ben · 23 August 2024

Agent replied · 22 October 2024

Thank you for bringing this to our attention Ben, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

5/5

Trustpilot

Chelsey Mitchell and Georgie Jenner…

Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.

Ms · 19 March 2026

5/5

Google

Smooth process from the off, Tom at chancellors made an excellent first impression with a warm welcome to our new home and helped guide us through the process. Being a first time buyer there was many questions and unsurities, all of which were answered and resolved with a smile.

Max · 23 October 2023

Agent replied · 22 October 2024

Thank you for leaving us this great review Max, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

1/5

Trustpilot

I would strongly caution landlords

I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.

Bryn · 18 March 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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