5/5
GoogleZara had been amazing from day one i registered with romans. She is available to answer your calls and help you with your needs. I will say she is the best 👌 …
Trusted Agent profile · Uxbridge
Romans Uxbridge reviews
★★★★★
1,766 reviews across 2 platforms
10 High Street, Uxbridge, UB8 1JN
Romans's office in Uxbridge, at 10 High Street, is rated 4.1 out of 5 across 1,766 reviews on two platforms, including 280 Google reviews rated 4.7.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
Reviews
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
Google4/5
TrustpilotService depends on who you get
Service depends on who you get. Overall, the consultants I came in touch with were friendly. However, most comms are dealt with via email and it was very hard to reach the right people for a quick phone conversation. I think service would be better improved if clients were able to actually speak to someone as sometimes emailing and awaiting a response can ruin a good relationship.
5/5
GoogleThe first place Zara, showed me, I put a holding deposit down. Being new in the country we had a few hiccups along the way and with the help from Dale and Zara I was able to secure the rental. Nice to deal with people that are willing to go the extra mile and beyond.PositiveProfessionalism
Agent replied · 29 August 2024
Dear Neal Perucatti, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Uxbridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
TrustpilotExcellent dealings by the agent
Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses
5/5
Trustpilot1 class service.
1 class service. Romans staff were fantastic. Communication was great. Sold the house within days
Agent replied · 26 December 2024
Dear ElaineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDenise Hurn is amazing
Denise Hurn has been great to work with and always available to help, keep up the good work.
5/5
TrustpilotI had an amazing experience with Carly
I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.
Agent replied · 24 August 2024
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Carly a 5 star rating! Many thanksCustomer Care Team
1/5
Trustpilot£60 Getting a third party to ID check…
£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service
2/5
TrustpilotStressful experience
I must mention Romans have some very appealing properties, and I'm sure there are helpful agents out there, but my experience has been quite stressful. I've been actively looking for properties in Bracknell. Initially, I was in contact with an agent via phone and email, but suddenly, she stopped responding. I was genuinely interested in a particular property, but despite sending several emails, I haven't received any response.
4/5
GoogleZara and Dale at Romans showing quick, efficient and professional service and attitude, helping elderly mother stress levels when managing the property!
Agent replied · 29 August 2024
Dear Navin Kalia, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
4/5
TrustpilotMove manager could improve massively…
Move manager could improve massively with more regular updates and communication could improve.
Agent replied · 26 December 2024
Dear PhillipWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotWe have been with Romans for over…
We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks
Agent replied · 24 August 2024
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilotpretty much dross from the top down
pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !
5/5
GoogleSerious and reliable agency. Mrs. Zara Younas proved to be very professional, competent, helpful and kind. I strongly recommend it.
Agent replied · 29 August 2024
Dear Salvatore Cioffi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSeamless experience. Would highly recommend. We bought our first property a month ago through Romans and I must say they are an excellent bunch of people to deal with. Right from the time of viewing the property until handover of keys, we were closely engaged and kept up to date on the progress. Lisa, in particular was very helpful. Couldn't ask for more. Arun
Agent replied · 29 August 2024
Thank you for taking the time to provide a review on the good service you received from Romans of Uxbridge, it really is appreciated. Tony Gibson Assistant Managing Director
5/5
TrustpilotJonathan he listened and understands…
Jonathan he listened and understands us. He has a good heart for the people
Agent replied · 26 December 2024
Dear RahabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathan a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMoving managers absolutely fantastic at…
Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time
Agent replied · 23 October 2024
Dear AnneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans Lower Earley team helped me with…
Romans Lower Earley team helped me with letting of my property recently. The process was straight forward and they found a suitable tenant quickly. Throughout the process I was kept informed and any requests were dealt promptly. It has been very good experience and I will be happy to use their service again.
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotHighly recommended agency!
To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.
Agent replied · 24 August 2024
Dear Beatrix ZomilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans in Tilehurst did a great job
Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys
Agent replied · 24 August 2024
Dear Andrew SemesiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBest property manager!
Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁
Agent replied · 24 August 2024
Dear Tom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have a good experience of renting a 1 bedroom flat through Romans in UK. Zara, who is my responsible agent, consists of professional knowledge and good manner to solve each of my difficulties and inquiries. She always provides many responsive reply and advise to me.
Agent replied · 29 August 2024
Dear Kayden Chau! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleSkye Jones manages a rental property for me and nothing is too much trouble. She is pro-active, communicative and responsive. I would fully recommend the service.
Agent replied · 16 June 2024
Dear Andy Doherty Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBrilliant service from the team
Brilliant service from the team Every thing you would expect from a professional estate agent Having a large database of potential buyers from not just the local area proved to be key in our sale
Agent replied · 24 August 2024
Dear John KinmondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
