Trusted Agent profile · Uxbridge
★★★★★
1,757 reviews across 2 platforms
10 High Street, Uxbridge, UB8 1JN
Romans's office in Uxbridge, at 10 High Street, is rated 4.1 out of 5 across 1,757 reviews on two platforms, including 271 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotThey don’t care about people.
They don’t care about people.They nearly left us homeless and looking for another place in last moment. We wanted to rent house from Romans, we went through all checks and week before we needed to move out of previous property they said that the tenant doesn’t want to move out. They didn’t offer another option, they were rude and ignorant.This is the office in Tilehurst.I do not recommend.
5/5
GoogleI had a good experience renting with Romans. Great customer service support from Zara. She’s really an amazing person
Dear Folashade Shogunle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZara and Dale at Romans are exceptional! They took every care to explain the rental process in detail and were very responsive. They found tenants super quickly and put my mind at ease through their professionalism and proactiveness. Thank you, both!
Dear Rosh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLocal Branch Manager & Team
Local Branch Manager, Jordan Rogers and Swindon Taw Hill team were great. Really managed a long difficult process well. Always available and kept me updated when needed.
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMark was very helpful in finding us…
Mark was very helpful in finding us great tenants very quickly. Thank you very much.
5/5
TrustpilotJessica is always professional and very…
Jessica is always professional and very helpful. I am very thankful with the way she has dealt with problems at my flat and with my tenants.
5/5
GoogleI had a lot of help from Zara in the process of renting my new accommodation. She was very understanding and was able to give me all the information I needed. Zara offered a lot of support during and after the process. I am very happy with the service.
Dear Saffron, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSo helpful
Can not fault Romans they helped my family get a new home extremely quick when our old landlord decided to sell up, we will be forever greatful especially to Nathan who was professional when doing our viewing and very helpful keeping us updated whilst waiting for our tenancy to start. The documents leading up to the tenancy were easy to understand and great how you can see where your progress is!
5/5
TrustpilotJonathan Randall has been really
Jonathan Randall has been really helpful in sorting out our new tenancy, communication has been quick and clear, thank you Jonathan!
5/5
TrustpilotWe have had a wonderful process thanks…
We have had a wonderful process thanks to Jonathan Randall. Thank you Romans Wokingham.
5/5
TrustpilotMya Bradford has been exceptional…
Mya Bradford has been exceptional thought the whole process and made it very smooth and easy, would recommend!
5/5
TrustpilotStacey COWAP has managed our property…
Stacey COWAP has managed our property portfolio for over 20years. In that time she has supervised any maintenance required, ensured all bills are paid promptly and monitored the building landlord’s compliance. The tenants are happy, we are happy and she deserves full recognition
Dear Robert Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery good service from Arun and Rachel at Romans. We changed agents three times and Romans came good for us.
Dear Gary Tyler Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCustomer service
The customer service is exactly what you need. Straightforward and professional! Kim Stockley specifically who helped me with my issues was superb.
Dear LintonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat service
James our move manager was extremely helpful throughout the entire process. Any questions we had he responded very promptly to and where chases required to solicitors he did this straight away multiple times nearly daily.I don’t think we would have exchanged as quick as we did without the assistants of James. I would highly recommend Romans and James to assist in anyone trying to buy a property.
5/5
GoogleZara had been amazing from day one i registered with romans. She is available to answer your calls and help you with your needs. I will say she is the best 👌 …
4/5
TrustpilotService depends on who you get
Service depends on who you get. Overall, the consultants I came in touch with were friendly. However, most comms are dealt with via email and it was very hard to reach the right people for a quick phone conversation. I think service would be better improved if clients were able to actually speak to someone as sometimes emailing and awaiting a response can ruin a good relationship.
5/5
GoogleThe first place Zara, showed me, I put a holding deposit down. Being new in the country we had a few hiccups along the way and with the help from Dale and Zara I was able to secure the rental. Nice to deal with people that are willing to go the extra mile and beyond.PositiveProfessionalism
Dear Neal Perucatti, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Uxbridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
TrustpilotExcellent dealings by the agent
Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses
5/5
Trustpilot1 class service.
1 class service. Romans staff were fantastic. Communication was great. Sold the house within days
Dear ElaineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDenise Hurn is amazing
Denise Hurn has been great to work with and always available to help, keep up the good work.
5/5
TrustpilotI had an amazing experience with Carly
I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Carly a 5 star rating! Many thanksCustomer Care Team
1/5
Trustpilot£60 Getting a third party to ID check…
£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service
2/5
TrustpilotStressful experience
I must mention Romans have some very appealing properties, and I'm sure there are helpful agents out there, but my experience has been quite stressful. I've been actively looking for properties in Bracknell. Initially, I was in contact with an agent via phone and email, but suddenly, she stopped responding. I was genuinely interested in a particular property, but despite sending several emails, I haven't received any response.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
