Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst Agency I had to work! They don't give you deposit back..because they use old pictures to find a reason ,don't pay deposit! My check out ,when I moved out was done without my presence! Don't go with this agency....I had no water for months...no heating proper...gave me dirty and unfinished flat...I had to do all work....all my complaints I ve done it,they made me waiting months...no good services! They ve been inspection many time..and I had mould on my walls...I told them...nobody did nothing! So many problems...just don't rent with them ! Have a good day !
Andrei · 13 June 2023
Agent replied · 12 June 2024
Dear Andrei,
Thank you for taking the time to share your feedback regarding your experience with our agency. We are sorry to hear that you feel you have had a bad experience with us.
We must clarify that the deposit dispute is still ongoing, and we are currently in the process of reviewing the situation. As per the tenancy agreement, the landlord is within their rights to request compensation from the deposit as there was a long list of dilapidations when you moved out.
We can confirm that your check-out was carried out in your absence as you did not respond to our requests to arrange a mutually convenient time and date.
We take all complaints seriously and aim to resolve them as quickly and efficiently as possible. We are sorry that your experience did not meet your expectations.
Regarding the mould issue, we always encourage our tenants to report any issues promptly. However, it is the tenant's responsibility to maintain the property's condition during their tenancy, and we advise tenants to take precautions to prevent mould growth.
We appreciate your feedback and will use it to improve our services. Please feel free to contact us if you would like to discuss this matter further.
Kind Regards,
David Tuffin
Lettings Manager.
★★★★★ 5/5
GoogleAs a living abroad landlord I’ve tried the find the most reliable and professional agency that I could possibly find with reasonable rates and have been very lucky to find all of that in the Christopher Nevill team, I’m totally convinced that they care about their work and get it all right. About more than a year ago I’ve bought my property through them with a smooth process. After living there for a while I’ve put it out on the rental market, they’ve truly worked hard and overachieved in every aspect. They ve even provided help in getting the flat ready and looking perfect for the tenant. I can’t go without mentioning that they’ve also got a very well organized and informative landlord portal, duly updated at every step. David, Courtny and Gubs have been amazing to work with. I’m looking forward to continue working with them.
Pinar · 13 June 2023
Agent replied · 12 June 2024
Thank you for the fantastic review Pinar, so please the team could assist you.
★★★★★ 5/5
GoogleNikunj was helpful and efficient. He was able to secure a same day viewing for me which was great.
Cara · 13 April 2024
Agent replied · 12 June 2024
Thank you for your review Cara. Michelle
★★★★★ 5/5
GoogleI would like to appreciate Christopher Nevill for providing smooth and professional service throughout my rental experience. They made my shifting experience hassle-free. Special thanks to Billie Norris (Lettings Negotiator) for dealing with all my queries promptly. I would highly recommend them✨
Saad · 13 June 2022
Agent replied · 12 June 2024
Thank you for your review Saad, all the best for the future.
★★★★★ 5/5
GoogleJawad was amazing person and helped a lot will recommend everyone to take help from him
Aryan · 5 June 2024
Agent replied · 12 June 2024
Thank you for your review and the 5 stars Aryan, all the best Michelle.
★★★★★ 5/5
GoogleHighly professional and transparent in term of whole process. Mr. Gubs was very helpful and guided me the whole process in detail. I recommend dealing with Christopher Nevill.
Furqan · 16 September 2023
Agent replied · 12 June 2024
Thank you for your review Furqan.
★★★★★ 1/5
GoogleI was renting an apartment in Uxbridge, the owner of the apartment wanted to sell his apartment, and I knew that I should look for another apartment, so I went to Christopher Nevill to search for an apartment I saw at rightmove. I saw the apartment and liked me and we started the procedures. I paid the holding deposit and all the information about my guest and my income, etc. It went well. She asked me to pay 5 week deposit and 1month rent, I paid and set the date for receiving the apartment 24 October I informed the owner of the apartment of my departure date and booked a van to take my belongings to my new apartment and collected all my belongings and take days off from my work. Everything is ready to go to the new house, but I was surprised a day before my departure. I know that the house is not ready for housing and it is possible to solve The problem was, in a few days, I arrived, I moved my items to the new house, and I went to a hotel, but I was surprised that they were neglected and no one cared about them and he told me that the apartment needs many weeks to repair. They left me in the hotel to pay his expenses out of my pocket knowing that they are the reason behind my condition. I lost my meeting with Christopher Nevill. I had to take My things went to self storage, and when I asked them to help me with the expenses they caused, they refused to help me. They are the worst people I have seen in my life. I will go to the English judiciary. They are chasing them and I ask anyone to deal with this gang with a severe ban. They are the most dangerous people on the Uxbridge community
Mohammed · 18 June 2021
★★★★★ 5/5
GoogleVery happy with the service provided, Courtny has been amazing and helped me with everything and answered all my questions
Hazza · 14 March 2024
Agent replied · 12 June 2024
Thank you for your review Hazza, all the best Michelle
★★★★★ 5/5
GoogleGreat experience with the Christopher Nevill team in Uxbridge, the team were always there to answer my queries and solve any issues. Specifically Gubs and Ketna who have both helped me throughout my tenancy and afterwards when I vacated the property. Thanks all! I would recommend the agency if you are renting in and around London.
Jessica · 11 October 2024
Agent replied · 25 October 2024
Thank you for your review Jessica, all the best Michelle.
★★★★★ 5/5
GoogleShelah Thomas was very helpful with the viewing as I was buying a property near uxbridge.Very professional and answered all my questions.her customer service is excellent and I would recommend Christopher Nevill to family and friend from the experience I received.
Artan · 13 June 2022
Agent replied · 12 June 2024
Thank you fro your review Artan, we take our customer service very seriously, so pleased Shelah could be of assistance. All the best for the future.
★★★★★ 5/5
GoogleThank you to Billie Norris for helping me find the right property! She is patient, kind and always professional. Be sure that Billie would help you find the best property.
Victoria · 13 June 2023
Agent replied · 12 June 2024
Thank you for your review Victoria, enjoy your new home.
★★★★★ 5/5
GoogleHello, many thanks to your great team looking forward to moving into my new home.
Special thanks to Courtny, she has been so Amazing.
BLESSING · 15 November 2023
Agent replied · 12 June 2024
Thank you for your review Blessing, all the best in your new home.
★★★★★ 5/5
GoogleThey helped us to purchase the new first property and they followed us from the first day at the end of the deal with a not easy chain. Without them, particularly Darren, it wouldn't been possible to reach the goal.
Cianale1 · 13 June 2022
Agent replied · 12 June 2024
Thank you for your review Cianale, enjoy your new home.
★★★★★ 5/5
GoogleVery positive experience so far especially with Gubs. I am very impressed with the service I have received. He has been very professional and polite. Thank you to Gubs who has been so lovely and helpful through the whole process!!
Alice · 13 June 2022
Agent replied · 12 June 2024
Thank you for your review, we are pleased Gubs could help you.
★★★★★ 5/5
GoogleBilllie has prevented me from becoming homeless by working with me to find me a home! Friendly, professional and the first letting agent I have come across where I was treated like my situation mattered! Thank you so much Billie!!
Najude · 13 June 2022
Agent replied · 12 June 2024
Thank you for your review Najude, we take our customer service very seriously.
★★★★★ 5/5
GoogleVery experienced and effecientvletting agency. My letting agent was especially dedicated, effective and communicated very clearly until we moved in. Thanks to Gubs, you are fantastic!
Allison · 16 September 2023
Agent replied · 12 June 2024
Thank you for your review, all the best in your new home.
★★★★★ 5/5
GoogleThe state agent are very professional especially Gubs and Niki.
They are very informative, thorough, straightforward the point and very helpful.
They are easy to get hold of, contact and communicate with over the phone or even by email.
Quick and prompt response.
I recommend them.
Habib · 13 June 2021
Agent replied · 12 June 2024
Thank you,
★★★★★ 5/5
GoogleExcellent service from Christopher Nevill. Elmer was very knowledgeable about the local area, and was very helpful with helping me find a suitable home for my young family
JvK · 18 July 2023
Agent replied · 12 June 2024
Thank you for your review, so please Elmer could assist you.
★★★★★ 5/5
GoogleCourtney Murphy was very lovely during the viewing in Uxbridge. Answered all my questions and was very happy to take her time and explain everything clearly. Very happy overall
Andrew · 13 June 2023
Agent replied · 12 June 2024
Thank you for your review Andrew.
★★★★★ 5/5
GoogleMoving with my family of 6 has been difficult. Billie made sure everything was easy and smooth as possible. I had many questions, I had no clue about renting in London, thank you for always being helpful and responsive. We saw the house 3-4 times!
Lindsay · 13 June 2021
Agent replied · 12 June 2024
Thank you for you review, we are pleased Billie could help.
★★★★★ 5/5
Googlethank you to Courtney Murphy for showing me around the house in fair light drive . She was so lovely and professional thank you miss courtny
Saqib · 17 August 2023
Agent replied · 12 June 2024
Thank you for your review Saqib.
★★★★★ 5/5
GoogleWe bought a new flat through Elmer at Christopher Neville. He and his colleagues were extremely helpful, professional and always kept us in the loop throughout the entire process. Excellent service Elmer; did everything with a smile, well done and keep it up. I'd highly recommend Elmer to anyone.
Vic · 13 June 2020
Agent replied · 12 June 2024
We take customer service very seriously, so Elmer will be delighted. Thank you.
★★★★★ 5/5
GoogleJawad took very good care of me when I came to see the property. He is very professional.Jawad is a good man, and will always recommend him
Ebenezer · 18 July 2023
Agent replied · 12 June 2024
Thank you for your review Ebenezer.
★★★★★ 5/5
GoogleVery good experience with this estate agents with finding me my first flat. Always happy to help me with any queries I had. Very polite and efficient. Will be using them in the future and defiantly would recommend to family and friends. Extremely helpful. Alfie was a great help from start to finish
Paige · 14 June 2018
Agent replied · 12 June 2024
Good to read you are so impressed with our service. Thanks for the post
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