St Modwen Homes Uttoxeter reviews

★★★★★ 1/5

Trustpilot

This developer should be in court.

Where do I begin, once upon a time I walked in to the St Modwen sales office at Locking Parklands where I was warmly welcomed, shown around and sold the dream of owning a St Modwen home, from then on it turned into a nightmare. I was being pressurised to complete and persuaded to use St Modwens recommended solicitors otherwise they would pull the plug on the deal (I wished they had now). The build quality is 3rd world, we had a professional snagging report carried out and St Modwen dismissed 99% of the issues as either my fault or the snagging company not knowing what they are doing, some of the issues we had were the following; Air bricks below ground level and covered in tarmac,Fire doors not fitted to regulations,Walls not straight and out of allowed deviation,Upvc frames cracked,Water leaking through ceiling on 2nd floor but not covered under warranty due to boiler in the kitchen not being serviced at exactly 12 months,I could go on but the very worse was the roof not fitted properly and causing damp and mould in the lounge and kitchen, this took over 12 months to get it fixed.Their aftercare is awful, the girls at the customer services are patronising, rude and haven’t got a clue what they are on about,St Modwens own fix it guy doesn’t understand simple instructions,Its got so bad I am on anti depressants due to the mental stress this has caused me along with anxiety of whats going to be wrong next.I have learnt some lessons through this ordeal, Sales team are liars once they get you hooked,Aftercare team are clueless,Customer services manager is useless, yes she did attend my property due to the issue of damp also found other issues herself which she said were not acceptable but again nothing was done,The fix it guy can only fix things with a silicone gun,St Modwens recommended solicitors have the developers interest in mind NOT you the buyer,It should be illegal for companies to treat customers this way, I feel sorry for the buyers on Handley Place as all the cowboy contractors and less than honest sales team have moved over there. They should be called St Bodgewen not St Modwen. NEVER AGAIN, AVOID AT ALL COSTS !!!!

Steve · 27 April 2024

★★★★★ 5/5

Trustpilot

Bramshall Meadows - Olivia Jackson

We are in the process of purchasing our home at the Bramshall Meadows development. The whole process has been made a lot smoother and easier by the incredibly lovely Olivia. She truly truly cares about the clients she deals with! This is evident in the way she has spoken to us since we first visited the development back in 2024. She is super knowledgeable!! She knows that development like the back of her hand and has an in depth understanding of the end to end construction process.

Priscilla · 25 July 2025

★★★★★ 5/5

Trustpilot

Glan Llyn St Modwen

We had a lot of interactions with the team during purchase, Simon and Toni, which was very good. Our interactions with site managers and customer service just after moving in, namely Matt, Liam and Josh, has been excellent, always prompt and pleasant. The team on site (including all contractors ) are brill! We did not have any major issues (nothing major and so far definitely nothing worse than an older house). No complaints so far!

Deepali · 25 July 2024

★★★★★ 1/5

Trustpilot

Heathy wood near Copthorne

People need to read proper reviews on other sites as everywhere else St Modwen homes are being slated for awful build quality and shoddy workmanship also customer service is dreadful, and untrustworthy owners.I feel sorry for those people who have bought a house in Heathy Wood near Copthorne, the advertising states the houses are set in woodland surrounded by country side. Once the builder had completed sales on most of the new houses they submitted a new planning application and built an enormous wharehouse at the entrance to the housing estate which shares the same road in and out as the houses, so much for country living as owners are now sharing their dream homes with massive trucks coming and going into the industrial estate, there was also supposed to be a school built and Doctors Surgery, this is now not happening instead St Modwen are submitting plans for another huge wharehouse which would make four in total, this makes a mockery of St Modwen claim of country living in a village atmosphere.Do not trust this company!

Steve.streamlinehotmail.co.uk · 24 April 2024

★★★★★ 5/5

Trustpilot

A very detailed overview of property

A friendly and detailed explanation of buying from them

Atif · 28 June 2026

★★★★★ 5/5

Trustpilot

The sales agent Paula was excellent

The sales agent Paula was excellent. Keeping me updated throughout and making sure everything was as it should be.

Janis · 27 November 2024

★★★★★ 2/5

Trustpilot

Deceptive and Unfaithful Customer Service

Very disappointed with how St. Modwen were deceptive and unfaithful in "resolving" a dispute in which they were the party at fault.They made a mistake during construction, wrongly placing the fence in my garden and only noticing of this 2 years after handling the property to us. They came to us those 2 years after to say that they needed to move it because that land was actually my neighbour's (fair enough). Note that at this point neither my neighbour or myself knew any of this but I was "Ok, I guess you can either move it or compensate my neighbour for the area loss or mediate for me to buy that portion so I can keep my landscaping plans"... After some conversations it was decided that they will just move it to give the neighbour his land back, and fine.... and for this I requested some support and compensation due to the clear disruption of my landscaping plans and things I already had in my garden. In good faith I allowed them to move the fence with an agreement that compensation of £XXX was to be given with no extra conditions. Note the £XXX amount was small fraction of what I requested, but I was Ok with it just to get the it done and move the page. It has been nearly a year and the compensation has not been given to me yet, because I am refusing to agree to document they want me to sign that basically says "they did nothing wrong"... so effectively, that compensation that was agreed in good faith and with no "conditions attached" is now being held and conditioned to me signing a legally binding document that exempts them from any wrongdoing and forfeits any future actions in relation to the whole thing.I do have everything in emails and photos, etc.... my only error was allowing them to do the job without having my compensation in hand first (and I did this for my neighbour to have his patch back ASAP so they could move forward with their own garden plans as well). So, my recommendation.... NEVER LET ST. MODWEN DO STUFF LIKE THIS unless they gave you first what you are asking for.PS: There are other several issues related to the handover and warranty period "fixes/claims", but they are rather normal/acceptable compared to this intentional deceptive behaviour. Again, my recommendation, KEEP everything in writing yourself and send an EMAIL back to St. Modwen after any relevant query... they do like to promise things over the phone or after personal visits with no "official" written statements following such interactions, which can cause things to be forgotten by them or conveniently raised as "misunderstandings"

Carlos · 22 April 2024

★★★★★ 5/5

Trustpilot

The Green Green Grass of Home @ Heathy Wood

After moving in we were very disappointed with how our garden developed over the upcoming months. Sadly the grass in a very shaded area did not take and was dead. After speaking with Gabrielle at St Modwen Heathy Wood they arranged through Gemma to have this section paved leading way to a new look for our garden making it more accessible and attractive. Gabrielle and Gemma have exceeded our expectations and we are extremely happy with the final results.

James · 8 May 2024

★★★★★ 5/5

Trustpilot

Stressful experience with snags but Richie is awesome!

Richie at St Modwen has really helped us and he always goes above beyond! He’s very skilled, extremely efficient, friendly, great energy! He’s always made sure that we are happy and issues are either resolved or with a plan to resolve them! We’ve had a lot of snags that were really stressful for us and St Modwen were taking ages to deal with! We’ve had some technicians who were doing the bare minimum and some times causing more issues!Richie has really made our experience here much much better!

Confidence · 19 April 2024

★★★★★ 5/5

Trustpilot

Rebecca at Egstow Park is an absolute…

Rebecca at Egstow Park is an absolute star. Nothing is too much trouble and even phoned me to see how things were going when we lost our initial buyer and was trying to source another. Once we were good to go again everything was efficient and professional. Would highly recommend from what we have seen so far.

Chris · 21 March 2022

★★★★★ 5/5

Trustpilot

5 stars for the work from Mihail and…

5 stars for the work from Mihail and Richie not for the company overall.These 2 guys done a great job on some issues that appeared after 1 year of being in my property and made me feel so comfortable! Thank you! However the overall standard of certain things within my new build wasn’t great and can tell things are just quickly and cheaply put in. My bedroom window is still not right despite being looked at numerous times making my bedroom extremely cold in comparison to other rooms.

Tara · 14 April 2024

★★★★★ 5/5

Trustpilot

First time buyers

Our experience with buying a home through St Modwen has been excellent from start to finish. Olivia, who dealt with the process for us, was outstanding. She made the whole experience positive and kept us updated throughout, going above and beyond. Any questions we had she would answer in good detail and guided us through buying our first home. The whole St Modwen team have been quick to check in on us in our home, and started on the snag list straight away. The house was built on time and is beautiful, perfect for our little family.

Eleanor · 11 April 2024

★★★★★ 5/5

Trustpilot

A wonderful builder of homes and not…

A wonderful builder of homes and not houses,For families and couples and those without spouses,Built with care and skill and fine attention to detail,By a team of lovely people who will,Look after you and respect you and treat you real nice,From viewing to booking to buying and moving in,But,It doesn’t stop there, that care and attention,After care really cares and that’s what matters,So if you had doubts about St Modwen Homes, don’t,My journey’s been brilliant and there’s still more to come.

Nagpal · 4 April 2024

★★★★★ 5/5

Trustpilot

Very friendly team

Very friendly team, helped with the smooth process of buying, great experience and great customer support from tigan and Caroline.

Rebecca · 30 March 2026

★★★★★ 5/5

Trustpilot

Richie and Mihail provided an outstanding service

Richie and Mihail provided a professional and high standard of service when dealing with cosmetic snagging issues in our home. We needed cracks to be filled and painted they worked neatly and quickly to get the job done. They came on time and kept their working environment neat and clean. They clearly communicated what they would be doing and gave clear instructions as to what areas needed to be left to dry etc...We are hoping to have our other snagging issues sorted soon as the other issues are outside of these technicians remit.

Cerise · 3 April 2024

★★★★★ 5/5

Trustpilot

Such an amazing experience from the…

Such an amazing experience from the start, made to feel so welcome, very helpful, polite and genuinely kind people! Thank you

No · 21 March 2026

★★★★★ 1/5

Trustpilot

Bought the Dream, Left with a Nightmare

We love our plot and our house, and initially, snags were acknowledged and fixed in a timely manner. We were excited to move to what was promised to be a beautiful, spacious and green neighbourhood.

Petra · 19 November 2025

★★★★★ 5/5

Trustpilot

John - Stillwater

John on Stillwater is efficient and friendly. He is helpful and has good advice when it comes to supporting us. He is always prepared to go the extra mile and provide the best service.

Kevin · 15 February 2024

★★★★★ 5/5

Trustpilot

Plot 100

Service from start to present has been amazing. Site team Nab has been nothing helpful and always asks how I am and if I need anything. Just wanted to say if you want nice home with very good service this is the place.

Lim · 12 July 2023

★★★★★ 5/5

Trustpilot

New year and new home.

The customer service has been absolutely outstanding. Olivia who has guided us through the process could not have done anymore for us. So approachable, friendly, and put together a fantastic deal for us. Olivia is an absolute credit to St Modwn Home and you should very proud on how she conducts herself. Totally worth 5 stars 🌟

Phillip · 19 January 2022

★★★★★ 1/5

Trustpilot

Don't buy a housefrom these clowns

Don't buy a housefrom these clowns. We have been in our home 3 years just gone. Outside the warranty period and they forget you exist. Inside the warranty period we had to have a new extractor fan in the main bathroom, a new shower unit in the ensuite (that new shower unit has just gone bang and nearly electrocuted my wife, which prompted me to write this review), a rattling pipe whenever we switch the washer/dryer on the plumbers didn't want to fix, their contractor put asphalt down the man hole cover which caused the downstairs loo to backup, the garden is sinking slowly, their is damage to the living room ceiling and under the bath due to a slow leak due to a badly fitted bathroom (had an independent plumber check this out). They say there will be the odd crack when the house is settling and they are everywhere. DO NOT BUY FROM ST MODWEN.

David · 23 March 2024

★★★★★ 5/5

Trustpilot

Over the last 2 years Josh has gone…

Over the last 2 years Josh ( Customer Care Manager) has gone over and above and nothing has been to much trouble at anytime.

Dee · 21 February 2026

★★★★★ 1/5

Trustpilot

AVOID THESE COWBOYS

Defective drainage left for almost 2 years with no use of a downstairs toilet along with multiple other issues. Customer services arent interested in any complaints you have, takes them days or sometimes weeks to reply with a measley short email that doent address even half of the complaints i listed. Once theyve took your money and stuck ypu with a shoddy house theyre not interested. Theyll expect you to lose money having time of work to fix their problems, damage your property and belongings in the process then give you the like it or lump it attitude. Avoid these cowboys, youll waste a quarter of a million quid or more of your money on an absolute dump and then there'll be nothing you can do about it without spending thousands on a solicitor.

Daniel · 22 March 2024

★★★★★ 1/5

Trustpilot

Awful service!

They are awful when it comes to communicating during the conveyancing process. I am in the process of buying a St Modwen Home and they are the freeholders. My seller’s solicitors and sellers have been chasing them for a response for nearly a month for a deed of variation on the ground rent and they have not bothered to come back yet. They have stalled the whole process and they just don’t care. I have called their customer service team a couple of times to help chase but I keep getting told that it will be actioned. These people don’t care! People lose tonnes of money during the conveyancing process and St Modwen Homes doesn’t seem to care! Really appalling service!!!!

Sumit · 20 March 2024