Every review we hold for the Great Dunmow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnabashed liars
Just called me at 9.30 am after a viewing request and proceeded to tell me that I should not be with my Mortgage broker (without asking who they were) because they have access to “only a handful of lenders, five at the most” whereas Beresfords have the only brokers with access to every lender. When challenged, by asking, “So Beresfords have the best brokers in the entire country, the only ones with more than five lenders”, I was asked, “Why are you doubting me?”. Because it isn’t true, that’s why. I object to being woken up with dishonesty and whilst used to every single agency attempting to sell their broker services, beginning your dialogue with flat out, nonsense and lies. No thanks. Viewing cancelled.
Graham · 21 November 2020
Agent replied · 28 October 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted towards the end of last year. I am naturally concerned and disappointed with the comments made within. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I apologise if we have let you down on this occasion. Our clients benefit from a full range of services that we are able to offer and these will be outlined when dealing with an initial inquiry. Our independent mortgage advisors offer free advice and there is no obligation. Whilst we would encourage people to 'shop' around for the best possible deal, it is ultimately the client's decision as to whether they take up this option.Unfortunately I am unable to locate your file details to help me identify any concerns. Please could you contact me with further information on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotHelpful and professional
The team are quick to respond to emails. They also follow up on issues that have been raised at my property. The team are professional and helpful. Very happy with their services.
Karen · 18 December 2025
★★★★★ 5/5
TrustpilotEveryone was really friendly
Everyone was really friendly and helpful, especially Eleanor, and we had a smooth process with applying for and renting a property.
Daniel · 15 August 2022
Agent replied · 28 October 2024
Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service from Lauren Mobsby
Excellent service from Lauren Mobsby. Fast & efficient. Highly recommend
N · 9 September 2025
Agent replied · 28 October 2024
Thank you for posting your recent review. It's great that Lauren has been fast and efficient during your recent dealings with her and it's great that you would recommend her to others. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotA consistently good service over many years!
I'm a landlord and have been working with Beresfords for more than 15 years! They are pro-active in finding high quality tenants and the process through to moving them in is always very smooth. I use their managed service and they deal with everything for me in a prompt and professional manner. These guys know their stuff and are very approachable. I would certainly recommend them and personally wouldn't go anywhere else!
Steven · 16 February 2022
Agent replied · 28 October 2024
Hi Mr StowersMany thanks for taking the time to post your recent review. It is so pleasing to read such positive feedback considering how long we have been acting as your letting agent. Our staff always strive to go above and beyond for our clients and I am delighted that you would recommend us to others. On behalf of Beresfords can I thank you sincerely for all the business that you have provided to us over so many years. Rest assured, it is certainly never taken for granted.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames at Beresford's was excellent and…
James at Beresford's was excellent and professional throughout my viewing of property and renting the property. He responded quickly to questions asked and made me feel well come. I attended the office today regarding a query he was excellent in explaining leading me to the right path and felt really comfortable.I will always use Berefords.
ALBERT · 3 October 2023
Agent replied · 28 October 2024
Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe use Beresfords to manage our let…
We use Beresfords to manage our let property. They’re a friendly and professional team. We can always get in touch with the right person when we need to and there’s good general communication. It’s a relief to know that they keep us updated on all our responsibilities as landlords and I feel they have always acted as fair and honest intermediaries between us and our tenants.
Mam · 27 October 2022
Agent replied · 28 October 2024
Hi MamMany thanks for your detailed review. I was pleased to read that our local lettings team are looking after your rental investment and remain in regular contact with you, especially in terms of updates regarding your legal responsibilities. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotThomas and Abby was amazing
Thomas and Abby was amazing! They helped us find our forever home and kept us updated on our progress. Highly recommend
Billie · 24 June 2022
Agent replied · 28 October 2024
Hi BillieMany thanks for taking the time to leave your review. I am glad your experience with us was a positive one and it is great that you would recommend us to others. I know that all the team in Chelmsford, but especially Abby and Thomas will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe very professional team giving an…
The very professional team giving an excellent personal service.
Christabel · 10 September 2025
Agent replied · 22 September 2025
Hi Christabel
Thank you for providing your recent review. It's great that you found our service to be professional and personal during your recent dealings with us. We very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTessa was helpful and informative and…
Tessa was helpful and informative and made our move very easy
Cherril · 2 June 2023
Agent replied · 28 October 2024
Hi Cherril,Thanks for providing your feedback. I was pleased to read your positive comments regarding Tessa, our Lettings Manager at Colchester. I'm glad that she assisted effectively in making your move as stress free as possible.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotImogine (sorry if I spelt your name…
Imogine (sorry if I spelt your name wrong) but she was really nice and when she came to check the property we are currently renting in, she was very respectful and asked if she should take shoes off etc.
Anjy · 12 August 2024
Agent replied · 28 October 2024
Many thanks for your positive feedback from your recent dealings with Imogen during her recent routine inspection to your rental property. I was pleased to read that her approach was professional and respectful.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey are always very helpful and if…
They are always very helpful and if anything is needed to be done they will organise it as quickly and efficiently as possible. They make sure as a tenant, that you are looked after, as well as the landlord.
LINDA · 5 August 2024
Agent replied · 28 October 2024
Hi LindaThanks for taking the time to provide us with your feedback. I was pleased to read that as one of our tenants you feel that our lettings team respond swiftly when any maintenance based issues arise and that our team are looking after you, as well as the landlord.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRental
Have delt with beresford once before and have mixed feelings the first time about 5 years ago the estate agent was very good polite and friendly but she left and had another lady take over who was very abrupt not a friendly person but so far this time everything has gone smoothly the lady (abby) has been excellent polite and professional fingers crossed the politeness and professionalism continues
Martin · 13 June 2022
Agent replied · 28 October 2024
Hi MartinMany thanks for your recent review. I appreciate your constructive feedback regarding your experience of dealing with us about 5 years ago. However, Abby has now been with us for some considerable time and does an excellent job. I am pleased that you have been impressed with her approach and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotUp to date with information
Up to date with information. Great service
Fatma · 16 September 2025
Agent replied · 22 September 2025
Hi Fatma
Thank you providing your recent review and 5-star rating, which is much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine was very friendly and lovely
Corrine was very friendly and lovely. Made the visit very easy and quick,
Freddie · 7 February 2023
Agent replied · 28 October 2024
Hi FreddieThanks for your positive comments regarding Corrine. I am pleased that her visit went without issue and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGabby Giedraite has excellent customer…
Gabby Giedraite has excellent customer care and she had all the right answers to our questions. She is definitely headed for greater heights in the estate industry and customer care. It was my first time to interact with Beresfords and the customer care and ease of information and reception was excellent.
S · 11 November 2023
Agent replied · 28 October 2024
Thank you for taking the time to provide us with your feedback. I am pleased that Gabby provided an excellent level of customer care throughout your transaction and answered all of your questions. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally good advice and very helpful
Really good advice and very helpful. James was a pleasure to deal with!
Mark · 31 January 2023
Agent replied · 28 October 2024
HI MarkThanks for your positive feedback following your recent dealings with our lettings department in Chelmsford, and particularly James. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGood communication and assistance when required.
J · 17 September 2025
Agent replied · 8 October 2025
Many thanks for your 5 star review for the team at our office in Great Dunmow. It is pleasing to know you were impressed with the level of service extended to you and we thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotVery professional and helpful.
Yvonne · 6 October 2025
Agent replied · 17 October 2025
Hi Yvonne
Many thanks for posting your kind words and 5-star rating, which we all appreciate.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotPlease beware when renting a property…
Please beware when renting a property from these estate agents, they are lazy, everything is an effort, they entered my house without permission, when we vacated they are now charging me £500 to cut grass in the garden, i asked for pictures of checkout and they told me we don't have to provide them so we won't. all the staff are very rude.please please please do your research before renting through this company, if you do decide to rent through beresford take a million pictures of before and after as you they have no morals and will try to get every penny out of you to make themselves look good infront of the Landlord.
M · 16 January 2019
Agent replied · 28 October 2024
Your review has just been brought to my attention as we do not currently subscribe to Trustpilot. I would be keen to find out more about the issues you raise as we would never charge anyone £500 to cut the grass and do not enter a property during a tenancy without providing prior notification to the tenants concerned! So please email me directly and I will investigate further. Many thanksSteven BondManaging Director - Residential Lettingssb@beresfords.co.uk
★★★★★ 5/5
TrustpilotHelpful
Staff are friendly, helpful and knowledgeable. Beresfords are a competent company who make property management easy for me.
Mr · 11 March 2026
★★★★★ 5/5
TrustpilotRyan is a really courteous individual…
Ryan is a really courteous individual and a pleasure to deal with.
Harry · 7 February 2023
Agent replied · 28 October 2024
Hi HarryI really appreciate you taking time out to post your positive comments regarding Ryan. I am sure he will be very grateful.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotThis is a useless unprofessional estate…
This is a useless unprofessional estate agent, they do not make any effort, they are lazy and do not have a sense of business. Not only they do not find any buyers they also do not bother to take things right on the right move website. They are waste of time. They do not have any skills or proper training to evaluate properties. Please look at the houses they have evaluated on the right move. There are houses in Wickham bishops which do not have proper lounge, they do not have study , front garden and have only small back garden (and have only 4 bedrooms) this estate agent have evaluate those properties around £1000000 or £1100000. They are just a joke and do not have any common sense.
Ardeshir · 17 November 2018
Agent replied · 28 October 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotWe are a Happy tenants already 5 years
We are a Happy tenants already 5 years. The agency that represents both parts is Beresfords Agency.Very helpful, polite,operative,professional staff.Especially apreciate the help of Lauren Mobsby,because we got in touch many times.Thank you.
Brais · 1 October 2024
Agent replied · 28 October 2024
Hi BraisThank you so much for your kind words and positive comments. We are pleased that you have been happy with the service we have, and continue to provide to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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