Every review we hold for the Upper Richmond Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFine & Country Putney Estate Agents are simply the best. They are superb at what they do & selling your property is without a shadow of a doubt their forte. Sara assisted us in what was an incredibly complicated procedure involving complex long standing covenants, going back two generations of my family. This was in itself incredibly difficult, both legally and emotionally involving land registries and Lawyers as well as our Conveyancing Solicitor. The sale of our beautiful Huf Haus and adjoining converted Stable in Egliston Lawns, Putney was eventually secured by Sara in the most professional & empathetic way - we could not have wished for more help, assistance and support. Alongside the sale, Sara also helped organise & assist us in the sale of an enormous amount of my late parents possessions, which was in itself a small miracle. I could not recommend her highly enough together with her lovely team at Fine & Country.
Karen · 16 September 2025
Agent replied · 22 January 2025
Thank you so much Karen for this lovely review! It was a pleasure working with you.
★★★★★ 1/5
GoogleAbsolutely appalling experience with Fine & Country. We are now engaged in litigation directly related to the conduct of this agency during a recent property transaction.
Throughout the sale process, Fine & Country demonstrated a disturbing lack of professionalism and integrity. They repeatedly misrepresented key facts, failed to disclose material information, and acted in a manner wholly inconsistent with their duties to prospective buyers. At no stage were they transparent: they did not disclose that the property was a receiver-led sale (as they were required to do) until after we had submitted our offer, and only disclosed a clear conflict of interest, namely, that the agent had longstanding personal and professional ties to both the seller and the receivers, days before exchange.
Fine & Country gave assurances that warranties existed for both the construction and appliances, which turned out to be entirely false.
These were not minor oversights, but serious misrepresentations that affected the terms and value of the transaction.
When the receivers attempted to retrade on a number of terms that had been commercially agreed for some time, including points that had been explicitly included as conditions of our offer, as accepted, Fine & Country did not act impartially or constructively. Instead, they adopted an aggressive, defensive posture and outright denied agreements that were clearly documented. Their conduct was not just unhelpful, but actively obstructive.
In my view, Fine & Country acted with blatant disregard for their professional obligations and contributed directly to a significant financial and legal burden for my family. Proceed with caution.
Emma · 29 August 2025
Agent replied · 16 January 2026
We were concerned to see your recent post, as well as the one submitted by your partner. In response, we sent both of you our formal complaint procedure on 9 July 2025, which sets out the appropriate steps for raising and resolving any grievances.
We are confused by the nature of these posts, as you had previously submitted a 5-star review, which is copied below for reference. Moreover, no formal complaint has been received from either you or your partner. Again, we now invite you to do so.
Having reviewed the correspondence and conduct of this matter, Fine & Country's position is that these reviews are unfounded and misleading. We believe that your original review was reflective of our work and whilst matters appear to have now arisen as between you and the receiver, that does not relate to our involvement or conduct.
We would now ask you to follow the PRS protocol so we can respond to the matter of a retention being released, which your grievance
appears to relate to.
In light of the seriousness of the allegations within your posts, although entirely unsubstantiated, Fine & Country are now considering formal steps in relation to this matter and we are preparing a report to your regulator.
" Sara & Hayley just did a tremendous job helping us through a gruelling and complex transaction. We were delighted with their work-always professional, responsive and helpful. Thank you to both and to Fine & Country"
Emma Ireland 5 *****
★★★★★ 5/5
GoogleWe recently marketed our home through Fine & Country and all I have to say is wow! Marie has been incredible, her experience and passion superseded any hiccups along the way. From the photography , to marketing, to showing the home through the sales process. She is the consummate professional in all her dealings along the chain. I would not hesitate to recommend her and the team behind the scenes. Thank you F&C 🙏🏻
Colette · 16 September 2025
Agent replied · 22 January 2025
Thank you! It was a pleasure working with you.
Best Wishes
Marie
★★★★★ 5/5
GoogleThis is the second time we used Sara May and her team to sell our property. As before she was incredibly helpful and supportive, finding a buyer quickly and securing a great price for us.
I have no hesitation in recommending Sara and her team.
AndrewG · 29 December 2025
Agent replied · 25 August 2024
Dear Andrew, really appreciate the kind words, and enjoyed working with you. Best wishes - Sara
★★★★★ 5/5
GoogleI cannot speak highly enough of the client service provided by Sara from F&C. Right from the start whether it be logistics about listing the property, running several open days with minimal effort required on our part, to assessing the suitability of the written bids from the viewings, through to keeping the sale together over an extended probate period, we achieved a great sale price and she made the whole process as hassle free as these things could ever be. Thanks Sara !
Kevin · 16 September 2024
Agent replied · 25 August 2024
Really appreciate the review Kevin, was a pleasure to work with you.
Best wishes - Sara
★★★★★ 5/5
GoogleJahid is an exceptional estate agent specializing in the Putney and South West London areas. Having personally experienced his services, I can attest to his outstanding professionalism and expertise.
He excels in negotiations and consistently demonstrates honesty and integrity in all his dealings. Jahid's deep knowledge of the local market and his proactive approach ensure that every aspect of the process is handled with the utmost care.
He is incredibly helpful and always goes the extra mile to meet his clients' needs.
I highly recommend Jahid to anyone seeking a reliable and highly skilled estate agent.
Dan
Daniyal · 16 September 2024
Agent replied · 25 August 2024
Thank you for your 5 star review, much appreciated, always a pleasure working with you - Jahid
★★★★★ 5/5
GoogleI am pleased to recommend Marie for her exceptional services as an estate agent. Her knowledge of local history and the specific street was instrumental in guiding the purchase process to conclusion. Her ability to focus on the essential aspects of the transaction ensured a swift and smooth progression to exchange and completion.
Marie’s advice on our potential property’s refurbishment provided a clear vision and her network of contacts was invaluable.
I can state that her expertise and guidance were pivotal in securing the resources and the outcome, within budget. Her advice was highly commendable and was a significant factor in the success of our venture.
Tessa · 3 September 2024
Agent replied · 25 August 2024
Thank you for your kind words Tessa! Always a pleasure to be in contact with you - All the best, Marie
★★★★★ 5/5
GoogleOur experience with Fine & Country has been nothing short of exceptional. Sara May and her team uphold the highest standards of professionalism, expertise, and discretion, ensuring a seamless and highly personalised service. Their reputation for excellence is well earned, and it is clear why so many discerning clients place their trust in them.
We have developed an excellent working relationship, and their commitment to integrity, industry-leading standards, and attention to detail is truly commendable. Their understanding of the market, coupled with their refined approach, sets them apart in a league of their own.
It has been a pleasure working with such a distinguished team, and we look forward to the opportunity to do so again in the future. Fine & Country represent the very best of the industry, and we would not hesitate to recommend them.
Clearscan · 16 September 2025
★★★★★ 5/5
GoogleMarie was an exceptional real estate agent who consistently went above and beyond during our property search. Her resourcefulness was truly impressive, as she carefully considered the needs and preferences of both buyers and sellers.
Marie proactively addressed all of our present and future needs, providing valuable recommendations for solicitors, FX services, property expansion and building plans and mortgage brokers. She even thoughtfully discussed the potential impact of the latest economic and political events on the local mortgage market.
Her in-depth knowledge of the area proved invaluable throughout the process. While our purchase ultimately didn't proceed, Marie's outstanding service left a lasting positive impression.
Gonzalo · 16 September 2025
★★★★★ 5/5
GoogleI would highly recommend Fine & Country estate agents in Putney. They are extremely professional, personal and a very safe pair of hands when buying or selling your property.
Sara May, the Managing Director, has a wealth of experience in the local property market. She was a fantastic support for us during our property sale and onward search. She was always on hand to give advice and reassurance and I felt I could call her for advice at any time.
Marie Christie, handled our property sale and also supported with our onward search. I can’t recommend Marie highly enough! She is very personable, incredibly supportive, knowledgeable and sensitive to individual needs. She was always at the other end of the line, no matter what time of day. If we needed her she was always there! I can’t thank Marie enough for guiding us through what could been a very stressful process.
10/10 for Fine & Country in Putney.
Catherine · 16 September 2025
★★★★★ 5/5
GoogleJahid is one of the most dedicated and hard working agents I have ever come across. He goes out of his way for his clients and is incredibly helpful. He successfully found us the right buyer for our house we were trying to sell since a year. His knowledge of the market is unparalleled and I can't recommend him enough!
Nida · 14 April 2025
Agent replied · 25 August 2024
Hi Nida, thank you so much for your glowing review. I thoroughly enjoyed working with you and finding a buyer for your property, wishing you all the best for the future - Jahid
★★★★★ 5/5
GoogleI had a fantastic experience selling my flat with Marie Gurd. Selling a property can be a lot to deal with and Marie made my experience smooth and stress free giving me her support and expertise advice from start to finish. I cannot recommend Marie enough. She is the best on the market.
Elodie · 14 April 2025
Agent replied · 25 August 2024
Hi Elodie, it was an absolute pleasure to sell your property and I'm delighted that you are pleased with the service we delivered. We wish you all the best settling into your new home. Best wishes - Marie
★★★★★ 5/5
GoogleRe: Fabienne Rosin
A note of thanks and congratulations.
Fabienne has represented us for our House Sale.
Throughout the process Fabienne has been truly exceptional. Patient, understanding, amazingly efficient, incredibly professional and has most often gone way above and beyond her call of duty.
She has kept us and our buyer informed at each and every stage of the process and we are truly elated by her handling of our account.
Big thanks Fabienne from us and we cannot recommend you highly enough. You’ve been magnificent.
@ Fine And Country: You’ve got yourselves a gem here.
N · 16 September 2023
Agent replied · 25 August 2024
Thank you for the kind words!
★★★★★ 5/5
GoogleMarie could not have been more helpful. Her incredible network and constant readiness to assist made all the difference in our journey. Thanks to her, we connected with a fantastic estate agent in our area, which helped us sell our property within a week. Her guidance didn’t stop there, her advice and extensive experience ensured we navigated every step smoothly, including securing the house of our dreams just a week later.
Marie even went above and beyond on completion day, waiting late into the evening to personally hand us the keys. Her support continued after the process was complete, always ready with advice and practical tips to solve any issues.
Thank you, Sara and Marie at Fine & Country, for your outstanding help and dedication!
Ichthyo · 16 September 2025
Agent replied · 22 January 2025
Thank you for this lovely review, it was pleasure to work with you!
Best Wishes
Marie
★★★★★ 5/5
GoogleMarie is an absolute pleasure to work with! She is lively, energetic, and brings an infectious enthusiasm to the process. Her dedication made everything seamless and stress-free. She goes above and beyond to ensure the best outcome, always available to answer questions and provide guidance. If you are looking for someone who combines professionalism with a personal touch, Marie is the perfect choice!
Kaan · 16 September 2025
★★★★★ 5/5
GoogleWe have just moved into our new house which we purchased through Sara at Fine & Country. I can't speak highly enough of her. She guided us through the process with real care and thoughtfulness and we have ended up with our dream home. She was always available to talk things through with and could not have tried harder to answer questions or facilitate requests, from the very beginning to the very end of the process. She had real care and concern for all parties involved and really helped to make what is well known to be a complex and stressful process, as easy as it was possible for it to be. At the time of writing, they are not a well known estate agent in the Putney area, but they certainly deserve to be. Highly recommended
Luke · 3 September 2025
Agent replied · 24 October 2024
Thank you so much for your kind words and wonderful review. Wishing you and your family happiness in your new home- an absolute pleasure to have worked with you - Sara
★★★★★ 1/5
GoogleI want to raise serious concerns regarding our experience with Fine & Country during a recent property purchase.
We found the agency’s conduct throughout the transaction to be deeply unprofessional. Key information was withheld, communication was evasive, and there appeared to be no regard for transparency or ethical standards. Rather than acting as honest brokers, they consistently acted in ways that undermined trust and fairness.
We are now dealing with the legal and financial consequences of this experience, and I would strongly advise others to be extremely wary.
Nicholas · 29 August 2025
Agent replied · 16 January 2026
We were concerned to see your recent post, as well as the one submitted by your partner. In response, we sent both of you our formal complaint procedure on 9 July 2025, which sets out the appropriate steps for raising and resolving any grievances.
We are confused by the nature of these posts, as you had previously submitted a 5-star review, which is copied below for reference. Moreover, no formal complaint has been received from either you or your partner. Again, we now invite you to do so.
Having reviewed the correspondence and conduct of this matter, Fine & Country's position is that these reviews are unfounded and misleading. We believe that your original review was reflective of our work and whilst matters appear to have now arisen as between you and the receiver, that does not relate to our involvement or conduct.
We would now ask you to follow the PRS protocol so we can respond to the matter of a retention being released, which your grievance
appears to relate to.
In light of the seriousness of the allegations within your posts, although entirely unsubstantiated, Fine & Country are now considering formal steps in relation to this matter and we are preparing a report to your regulator.
" Sara & Hayley just did a tremendous job helping us through a gruelling and complex transaction. We were delighted with their work-always professional, responsive and helpful. Thank you to both and to Fine & Country"
Emma Ireland 5 *****
★★★★★ 5/5
GoogleI can’t recommend Sara at Fine & Country highly enough. After sitting on the market with two local agents and no serious interest, Sara’s deep knowledge of Putney and proactive, hands-on approach delivered genuine buyer interest and a swift, smooth sale. For a truly professional, knowledgeable and hassle-free experience in SW15, Sara and her team are the ones to call.
Charles · 29 August 2025
★★★★★ 5/5
GoogleGreat to work with-Excellent team, very courteous, in particular Sara May. Persistent, yet polite and brings some excellent property opportunities.
Sara and Jahid are a proud team to work with and we recommend them highly.
Rahman
PETRA · 14 April 2025
Agent replied · 24 October 2024
Thank you for your kind words- look forward to helping with your future property needs - Sara and Jahid
★★★★★ 5/5
GoogleWorking with Sara May and the F&C Putney team was a pleasure and when it came down to getting our sale across the line within an impossibly tight deadline Sara really stepped up and was amazing! Had a number of bad experiences with other agents so very happy to be writing a 5star review for Sara and her team. Highly recommend ahead of the other big estate agent names….
John · 16 September 2023
Agent replied · 25 August 2024
Dear John, thank you for the kind words and 5 star review.
Wishing you all the best - Sara
★★★★★ 5/5
GoogleWe have sold our flat and purchased our new home with the help of Sara who has been great throughout the whole process. When viewing our future new home, she was always flexible to organise viewings and knowledgeable when answering our questions about the property. Once our offer was accepted, we put our flat on the market with Sara as the main agent…. With an accepted offer 4 weeks later! It was a long process to complete on both properties as we were in a complex chain; but Sara was excellent at keeping us in the loop and pushing things forward. We would highly recommend Sara and her team for anyone looking to move to Putney!
Marie · 10 May 2022
Agent replied · 25 August 2024
Absolute pleasure to have worked with you Marie!
Best wishes - Sara
★★★★★ 5/5
GoogleWe have just sold our house in south-west London through Sara May, of Fine & Country in Putney. Sara’s commitment to the sale and her professionalism throughout the process have been exemplary. At all stages of the process Sara has been available and so constructive, energetic and positive. Sara's strong interpersonal skills allowed us to form a close professional relationship with Sara from day one, and that helped to make the whole process smooth and effective.
We achieved an excellent price within a short timeframe. Without hesitation, I would recommend Sara and her colleagues at Fine & Country if you want to achieve your goals regarding your sale.
Keith · 10 May 2022
Agent replied · 25 August 2024
Greatly appreciate the kind words Kieth!
thoroughly enjoyed the outcome of our work together, wishing you all the best for the future - Sara
★★★★★ 5/5
GoogleI was able to sell my house in Coombe Kingston, south west London with help and assistance of Sara at Fine & Country. Sara has been extremely understanding in what kind of buyers we were looking for and then working extremely hard to achieve the best possible offer in the shortest time frame. Sara was available even at odd times and went through every detail with patience and professionalism. Her whole ethos is client centric and I would strongly recommend her for for any prospective property related sell or purchase. Even after the exchange had taken place sara was there to hold my hand all the way to the end even after the completion
And helped more than expected from an estate agent
And I say this having dealt with other agents since 1990
I wish all agents had a Sara May in their office
Sana · 10 May 2022
Agent replied · 25 August 2024
Thank you for the flattering review of our service to you Sana!
wishing you all the best - Sara
★★★★★ 5/5
GoogleFabienne Rosin helped us with our sale which we completed in June 2022.
She was proactively protecting our interests as sellers as well as helping us find our next dream home.
Fabienne was efficient in communication and always available for a conversation whenever new questions came up. She is always ready to go extra mile to achieve the desired outcome for her clients.
We rate the service as highly recommended.
Nikita · 10 May 2023
Agent replied · 25 August 2024
Thank you for the 5 star review Nikita
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.