Trusted Agent profile · Upholland
★★★★★
842 reviews across 2 platforms
Chequer Lane, Upholland, WN8 0DE
Part of Morris Homes Ltd, see every office.
Morris Homes Ltd's office in Upholland, at Chequer Lane, is rated 4.2 out of 5 across 842 reviews on two platforms, including 27 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Morris Homes Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Upholland.
Every review we hold for the Upholland office, from every platform, shown as written. First names only.
5/5
TrustpilotMegan was a great help with buying our…
Megan was a great help with buying our first home at Alconbury Weald! She was friendly, approachable, and ever so helpful. All Morris staff from the site team to the customer care team have been great and we would recommend a Morris home to family and friends.
5/5
TrustpilotGeeta at the Willows Kineton was very…
Geeta at the Willows Kineton was very knowledgeable and spent time taking us round the last few homes for sale on this estate. Although we didn’t buy in the end it wasn’t anything to do with Geeta who did a great job of representing Morris Homes.
5/5
TrustpilotGreat experience
We booked an appointment at Prince’s Meadows Kirkham. Our sales advisor Hannah was extremely welcoming and helpful. We arrived for our appointment and she talked us through what would be the best property to suit us. Hannah then showed us round the site, gave us a tour of a home we’re interested in. Finally she helped set us up with a mortgage advisor to help get the process started.
5/5
TrustpilotShelbourne Estates Hunsbury Grange Northampton
We were originally not looking to purchase a new build but after looking at Shelbourne Estates show homes at Hunsbury Grange we decided to cut out the chain and reserve a house. Lynne went above and beyond in helping us and when Lynne was not available Jess was also very helpful. There are a few small snagging issues and we are confident Scott and Ian will sort out effectively. I would highly recommend Shelbourne Estates
5/5
TrustpilotAlconbury Weald - Megan
We have been searching for a home at Alconbury Weald for the past two years while planning our move from the US to the UK, and throughout that entire journey, Megan at Morris Homes has been absolutely exceptional.
5/5
TrustpilotMorris homes Upholland - Fantastic team
We recently bought a property from Morris Homes on the Upholland Gardens Estate. The whole process from first purchase to moving in has been brilliant. The service from Pam in sales has been amazing, from our first meeting to the day we got the keys. On-site builders (Anthony and his team) have also been fantastic and went above and beyond to ensure all works have been carried out. Great team and fab house builders 👍😃
5/5
TrustpilotNew home Upholland Gardens
We have recently bought a new home on Upholland Gardens which we are so excited to move into next week. The whole process from start to finish has been amazing, great service and management throughout. I can not thank Pam enough she’s always there at the end of the phone to help and I rang a lot. Thank you so much for all your help a long the way 😊 it’s been greatly appreciated.
5/5
TrustpilotWhat an asset Hannah at Prince’s…
What an asset Hannah at Prince’s Meadow, Kirkham is. We initially met last year but were not in a position topurchase. We returned on Saturday and Hannah was once again professional, helpful and informative, nothing was too much trouble despite it being the end of her working day.
5/5
TrustpilotSuper staff
The staff at Morris Homes Kineton are all great. Thank you Keith for finding a parcel delivered to an empty home and taking it to Geeta in the show office. Geeta rang me today and told me my missing parcel was in her safe keeping. I am very grateful to them both
5/5
TrustpilotPositive experience, beautiful homes
We are buying a house at Hampton Water and we are so happy with the quality of the house, all the nice touches that are basics at Morris and the process of buying. Rob is always really helpful and he kept us updated along the journey.
1/5
TrustpilotHouse is nice, Customer Care are awful
House is nice, assistant site manager is great at fixing snags. Customer Care are awful. Incredibly slow response (weeks) to get a visit (months) and finally a repair (many months) that is not even of great quality. Clear faults are ignored; patio needed fully relayed due to all slabs wobbling, dining room is cold due to small radiators, heating clicks, floors squeak, cold pipes bang. All reported at the start of 2021 and none of it is yet fixed and no appointments even booked. Appalling.
5/5
TrustpilotRob has been great
Rob has been great. He was super friendly and helpful. He showed us several houses and discusses all the different options with us. He tried to find the right house for us, however it was not the right time for us in term of budget
5/5
TrustpilotRob at Hampton Water
I spoke with Rob at Hampton Water who was an absolute delight, he was very informative and helpful and answered all my questions in detail. Rob knew the development like the back of his hand, I would highly recommend Rob/Morris Homes if you are considering a purchase, you will be well looked after!
5/5
TrustpilotHOUGHTON GRANGE - VERY IMPRESSIVE
This is an accolade regarding Nicky and the Houghton Grange development, at Shelbourne Estates development, St Ives.We popped in without appointment to view a property and Nicky made us very welcome. In fact she was exceptionally helpful, showing us around a house and explaining the layout of Houghton Grange, which is very impressive. In fact we couldn't be more impressed. And Nicky is a star!
5/5
TrustpilotThe Orchards Cambridge
We have had a great experience with Alison Ayres who has been very helpful and professional!
5/5
TrustpilotPhil was very helpful today
Phil was very helpful today. He took us round a house we quite liked. Explaining everything we asked. As it turned out it wasn’t quite what we wanted. We wanted something larger. He suggested going back tomorrow to speak to Lizette but to phone first.
5/5
TrustpilotAs a first time buyer I can say that my experience has been excellent
As a first time buyer I can say that my experience with Morris Homes has been excellent. From the first viewing to moving in to the after sales. I bought an apartment in The Spires and the Sales Advisor was great! We went to view one apartment but were shown other available apartments on the site too. He was patient with all queries, introduced me to a reliable and extremely professional mortgage broker and kept in touch through the process, through to reservation and exchange of contracts. Any query was answered quickly and transparently through the process. Once a completion date was fixed, the home demonstration was done. A Morris Homes information pack, detailing the home buying/moving process and appliance booklets given. On move in day the team were so thoughtful and gave us a gift and a card. After that the 7 day settling in period, the buildings manager sorted out issues - scuffs on the walls because we asked for furniture to be removed in the first bed and fixing the leak under the sink. After this we were moved to the customer service team. A senior member of the organisation did an inspection of the property before we moved in and left a list of things to be completed. The customer service team booked in an appointment well in advance and all has now been fixed. I’ve also had a senior manager call me in my first and fourth week in the property to ask how things have been going. I LOVE the apartment, it came furnished, has high spec appliances and we’re very happy customers. I would recommend Morris Homes based on the service we have received. The attention to detail has been excellent and we’ve only been here for 4 weeks so far but all issues seemed to get resolved quickly and fuss free. And as a first time buyer they have made the process smooth and less stressful than it should be. Thank you Morris Homes and The Spires Team
5/5
TrustpilotCustomer satisfaction at Prince’s meadow Kirkham
I visited the Prince’s meadow at Kirkham with my family, and the lovely Hannah made the experience worth it.She was welcoming, very helpful and patient with us while talking us through everything we needed to know and answering all our questions.
5/5
TrustpilotA wonderful experience
I had a wonderful experience with Morris Homes-this was my first home purchase on my own due to divorce and without Angela in the sales office I don’t think I could have got through it. Her customer service was so kind and personal. She was a support throughout and genuinely cared about the whole process and how to make it smooth for me. My home is beautiful and so well finished. Even the site Manager made sure I had settled in and he and Angela helped me when I had trouble on my moving day. I would recommend 100% Morris Homes-in terms of the company, the customer service and most importantly-because of my beautiful home.
4/5
TrustpilotHannah at Rivington , Horwich
Hannah at Rivington Grange Horwich , very helpful, professional and knowledgable. She was rushed off her feet but made a real effort to talk to us and understand our situation. The best ‘customer service’ we have had for a long time.
3/5
TrustpilotPLOT 49 0AKWOOD VIEW.
PLOT 49 0AKWOOD VIEW.The Covid effect obviously had a detrimental effect on our purchasing and selling experience with many delays and restrictions. That aside we had expected to gain a house from an established builder that reflected quality and customer care.Initially we were not allowed to view the house before exchange of contracts, which did not happen until completion on the same day. We eventually persuaded the agent to allow us minimal access just the week before; too late to make any amendments or corrections or to have the customary demonstration of the house although we did have access to a video. At this short viewing we were disconcerted to find there were no heated towel rails in the bathrooms which we had been assured of. This facility was an extremely specific essential need for us and clarified as provided by the Agent. A conversation which we both remember word for word. At this late stage we could not make any much-needed changes e.g., to electrical/lighting sockets etc. We also found that for a 4-bedroom house the supplied fridge/freezer was too small and non-user friendly. You must remove items and a shelf to enable the salad basket to be used/cleaned. A shelf in a kitchen cupboard was also “missing”.On the day of completion despite the monies having left our conveyancers office at approximately 1.30 pm we were not allowed access into our house until past 5pm so we and the removal company sat outside in much need of toilets, refreshments and shelter - it was freezing. No explanation was given for this and the key suddenly released on the intervention of our conveyancer who was appalled at the delay.On moving in we found the living room radiators did not work and the other radiators did not heat up fully for a several days, the kitchen cupboards were full of builder’s dust, the document folder for the appliances was incomplete and out of date, the front and back doors would not close properly. One of the bedroom’s floor was unfinished. The wood under the carpet was incomplete and we could not use the room until it was repaired. These matters were reported to the agent who said 'Alan' would be dealing with this and would be with us on the next working day which he was. We discovered there were insufficient keys for the windows and garage during this time and could not open the bedroom windows.When the BT engineer came to connect the phone, he found that the line in the living room had been installed incorrectly. This resulted in BT having to re install a line near the front door causing a further problem in respect of broadband connections which we did not have for several days. The visit from Alan was generally helpful but only clarified that the documents in the folder were either out of date or were wrong. We found there was no hole in the utility room cupboard for the washing machine hoses. Initially Alan said they would not do this unless a washing machine had been installed by Morris Homes which we found incredible. Alan eventually did this for us as a favour, but this is surely basic and should be done anyway. At the 7-day courtesy visit we identified 13 areas of concern. In view of the undertakings given by Alan only 3 were listed and signed off. The other 10 items were over a period resolved except for information regarding the intruder alarm (still not received), key for the garage, front and rear door adjustment and we are still waiting for these to be resolved.As our first few weeks have gone by, we discovered more and more evidence that the preoccupation inspection had not been effectively completed. We have reported these things to the Customer Care manager who told us that Alan would visit us in the 'New Year’, and we are still waiting.We have also identified a surface water drainage problem. We had to take remedial action ourselves by removing an area of turf under the dining room window to prevent water entering the house through the air brick. This concern was also reported to the Customer Care Manager in writing whose confusing response did little if anything to help resolve the matter.In general, we do like the property, but we feel that Morris Homes have not lived up to the customer care/quality standard we had expected. We do hope, however, that things will improve with the forthcoming 6-month visit.26 FEBRUARY 2021.
5/5
TrustpilotCarol at St Mary’s Park in Preston has…
Carol at St Mary’s Park in Preston has been so helpful and accommodating. We have had several meetings with her now and she is so knowledgeable about every detail and step in the process. We’ve peppered her with questions and she’s always available and happy to help.
5/5
TrustpilotAbsolutely love our new home:)
Always wanted a new build, but was always put off because we thought it would be a stressful experience.Fortunately for us it was the complete opposite. Pam was very helpful with all our queries and very efficient.We never got to see our home until the day we moved in. We was pleased to find that it was more spacious than we had anticipated and the garden was a very good size.
1/5
TrustpilotDo not buy a new house from Morris…
Do not buy a new house from Morris Homes!!! we have been waiting 7+ years for our roads to be built and we still do not have drains that work or tarmac outside of our house that is more than 7 years old. they say they're doing something but no progress.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Morris Homes Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Upholland.
