St Modwen Homes UK reviews

★★★★★ 5/5

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Stillwater at Glan Llyn

We bought a 4 bed home on the Stillwater estate at Glan Llyn. The service was fab from start to finish. The sales team were amazing, so helpful nothing too much trouble. Paula was a life saver, on the end of a phone whenever needed, knowledgeable and friendly just a pleasure to buy a home from and a main source of advice on all things before, after and during the sale. She made what could have been a stressful experience much easier for everyone and we probably relied upon her calming influence more than we should have. Reuben and Sean were absolutely brilliant and i cannot thank them enough for all their support in helping us settle and fix any minor issues on handover. They honestly went above and beyond. Josh in customer services happy to pick up any issues and sort them promptly- the service has been excellent from start to finish. And finally the site staff are all so friendly. They never mind waving at the kids (for the 100th time) who are always so excited to see them working, a wave from a digger or a builder always brightens their day and they have started to wait at the window to wave to Luke as he locks up. Just a really friendly site with quality homes, the design and finish inside is great and feels more high spec than it is. Compared to previous new builds this has been a much better experience with less snagging and prompt friendly service to get things right where needed. Can't recommend highly enough.

Kate · 18 July 2023

★★★★★ 5/5

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A Great Developer

The experience of buying a home with St Modwens has been made really easy from start to finish. With great customer service and support from sales with Manjit to excellent progress updates with the builder during the build and amazing support from the site building team post exchange. Ellis in particular was incredibly knowledgeable and supportive which inspired nothing but great confidence in St. Modwens. Nothing was a problem and the team really went above and beyond. Would definitely recommend St. Modwens as a developer of choice.

Savita · 15 July 2023

★★★★★ 5/5

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Glan Llyn, Newport

The whole buying process was made so easy with the help of Simon. Nothing was a bother and went far an beyond for us. Even to squeeze us in to do a house visit on the day due to work schedules. When doing the first house viewing we noticed one of our extras weren't in there and once we picked that up. It was rectified straight away, and everything was triple checked. Liam, Matt and the team have sorted out all our snags quickly and efficiently for us. We couldn't have asked for a better team to be building our first home for us. I would and have highly recommended this company to everyone I know. Especially this site and team. They all work so well together to get you into your lovely home.

Lizzie · 11 July 2023

★★★★★ 5/5

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After my second attempt was made with…

After my second attempt was made with reserving my new home with ST Modwen, I can now say that I have now moved in with a happy smile. I am so over the moon I don't know how to embrace it .The process this time took under 5 weeks with me selling my home and reserving one of ST Modwen. Following my previous experience with selling my home was challenging which resulted in ST Modwen pulling out, this was not there fault as they were very patient with me. They however gave me a second chance to reserve and for that, I am truly grateful and thankful for the team at Branston Leas and a very special thank you to Aaron at Branston Leas) who fought my battle with me. He had more faith than I did, however with much reassurance from him, he made me felt at ease. Aaron has fought since January to get my house sale complete, going back and forth with solicitors, Estate agents etc. and what I really appreciate the most was that he didn't judge me or look down on me in any negative way. I was able to reserve my home for the second time because of him as he was fully aware of what I had been through. I have no regrets whatsoever, I am in love with the environment, so peaceful and my children feels safe to go out. I love my home, as it gives me everything I had asked for. Thank you ST Modwen, Aaron and to the rest of the team at Branston Leas. Good Job.

Veniece · 8 July 2023

★★★★★ 5/5

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I had the pleasure of working with…

I had the pleasure of working with Reuben Bennett from St Modwen Homes while purchasing my new house, and I'm extremely grateful for his exceptional support. Reuben's professionalism, expertise, and attentiveness made the entire process seamless and stress-free.Throughout the journey, his communication was outstanding, keeping me informed and promptly addressing any questions or concerns I had.Reuben's friendly demeanor and positive attitude made him a pleasure to work with. He showed genuine care and empathy, ensuring I felt comfortable and excited about my new home. Thanks to Reuben's guidance, I secured my dream home with St Modwen Homes, and I'm incredibly grateful for his assistance.I highly recommend Reuben and St Modwen Homes to anyone looking for their perfect home. Reuben's expertise and exceptional customer service set him apart in the industry. Thank you, Reuben, and thank you, St Modwen Homes, for your outstanding support. I am now a proud homeowner, thanks to you.

Kyle · 8 July 2023

★★★★★ 1/5

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Very poor snagging resolution

We moved in to the house 14 months ago and are still chasing snagging issues that we identified on day one.Prior to moving in we told the sales team that the garden was flooded, and they said they would look into it, 14 months later the garden still floods when it rains, we phone customer services who say they will look into it and chase it up, and nothing happens. Phone to chase and we are told they will look into it, and repeat.En-suite shower was poorly fitted so it didn't drain properly and leaked, that took over twelve months to get resolved with numerous chasing phone calls.Cat5 cabling that was faulty in one room was the same story, numerous calls and over twelve months to be resolved.Apparently the Head of Customer Services is involved now, but not holding my breath as the Customer Service Manager promised a resolution months ago and did nothing, maybe he's still "looking into it".Anyone considering a St. Modwens home, make sure your snags are sorted before they leave site, because once they do, they are not interested anymore.

Gabbie · 7 July 2023

★★★★★ 5/5

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Stillwater Barlow style house South Wales…

We recently bought a Barlow style house on the Stillwater site in Glan Llyn and have been so pleased with the process having now lived here for 6 weeks. The house type itself is modern, spacious and the salesperson who did the reservation was approachable and honest (in contrast to other builders we had encountered). We’ve bought new build before but the aftercare from the team here has been the best we’ve experienced. Site manager Reuben is so approachable and accessible. He’s always been really quick to help and coordinated all snags getting fixed very quickly to a high standard. The customer care representative Josh has also been great, easy to contact and good at liaising with the site/sales as needed. We only had a small number of snags and expected to have to chase to get them sorted but our expectations have been exceeded which has helped us fall in love with our new home.

Emily · 7 July 2023

★★★★★ 1/5

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THIS IS REGARDING MY BATHROOM AND GARDEN FENCE

I haven't had a bath/shower for one week because each time i do, my living room  gets wet because there is a leakage in the bathroom and they have refused to come sort it out, also issues with my fence which is popping open  i reported over 2 weeks ago still no response to my emails.  Am completely fed up of the St Modwen homes/Miller homes customer services avoiding phone calls and not replaying to emails. I bought one of their  properties in Kiln gate estate in ST6 and my completion date was 24th of May 2024. They have made my life a living hell  since i moved in and there services is appalling and disgraceful. They deliberately avoid phone calls and don't respond to emails and act like a dodgy developer that don't care about people that bough homes from them and its clear they are one of the worse developer in the UK.

Sol · 28 August 2025

★★★★★ 5/5

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Glan Llyn - Newport

Simon at the Glan Llyn site has been amazing throughout the whole buying process. From consistent communication and updates to answering our questions, nothing has been too much trouble. As soon as Simon showed us The Webster we knew we wanted to buy the house and the team here at Glan Llyn have been great in rectifying the handful of snags we had on moving in - thanks to Josh. The quality of the house is lovely. They also made sure that appointments were booked around our work and now we are in feeling very much at home.Thank you! - Plot 47

Sarah · 5 July 2023

★★★★★ 5/5

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Barlow, Banbury place…

Moving into our new home at Banbury place Wolverhampton was a fantastic moment. Nice reception by the sales team and good customer service. I have recommended friends to buy St modwen homes. The site teams especially James and Andy at Banbury have been of help and prompt to action when assistance is needed. Honestly, the site teams are wonderful. The customer service manager by name, Lizzy has also shown good customer care by checking on us to see if everything is okay and she also responded very well in my demand. I give you all XXXXX

Henry · 27 June 2023

★★★★★ 5/5

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We would highly recommend St Modwen

We would highly recommend St Modwen homes. The customer service is excellent. We love our new home and any issues that have occurred they are on the case, lots of communication so you know what’s going on . Rebecca is such a great person and is always ready to help. Amy always contact us and put us in the picture. Everyone is so friendly and professional thank you .

Jackie · 8 March 2024

★★★★★ 5/5

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Highly Recommend

I have recently brought a property with St Modwen on the Meon Vale development ( Warwickshire). My experience has been absolutely wonderful. Firstly the sales team made me feel so welcome, they weren't pushy or overbearing they just made it a really fun, yet informative experience. On reserving my plot I was nervous that the customer service would drop off, well it absolutely didn't. Mercedes was amazing, she let me into the plot I was buying to measure up on several different occasions, any questions I had were answered and the day she handed me the keys on completion I could do nothing but cry in complete gratitude. What an amazing experience. Like any new build, there was snagging to be done and that's when Dean from the site team took over. He has just been fabulous. He regularly contacts me to advise me what's been done, and when outstanding snags will be completed. The staff/contractors he sends around have been polite, courteous, and hardworking, a pleasure to have in the house. Dean never makes me feel like a pain, and will always come and have a look at anything at his earliest convenience. Today Dave Powell was around working, he did a wonderful job and Dean popped in regularly to make sure things were going to schedule and that I was happy with the work being carried out. I would highly recommend St Modwen if you are looking to buy a new build home.

Georgie · 30 May 2023

★★★★★ 5/5

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Professional and excellence services for St. Modwen Home

We are the first-time buyers of St. Modwen Home, Banbury Place. They are not only selling you a house but selling you a home. There are some minor issues in our home, and St. Modwen (I need to give a special thank you to Robert and Phil) helped me fix those issues in a professional and excellent manner.

Terence · 9 September 2024

★★★★★ 1/5

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Worst Customer Care to exist

Like every company that has there business focused around sales the new customer experience from St. Modern is spot on but sadly that is about as far as it goes. My 1 star rating is due to the lack of customer care I have experienced over the last 18 months.When moving in and signing a deal with St Modwen we had the site manager in attendance so we could advise any faults we had spotted since signing the deal. In turn I provided this and 18 months later I still have these problems. Some of which are what I would consider a small task, as a example, one was to swap my hot and cold tap round but that was only fixed in the recent weeks.The site manager since we have had our home has changed multiple times from what I can only assume is internal politics and when calling into the customer service team you're lucky to have a response to your issue within a decent time frame (average of 2 weeks before I hear anything meaningful).The cherry on the cake for me with this "company" was when I had been moved in for 6 months. I was told my garden would have to be ripped up as the landscaping was all wrong and not to plan. Eventually when we pushed back threating legal action did they then decide to brib us with doing the garden up but the contractors they used our garden lawn has been left dead due to the mess they left and St. Modwen now refuse to rectify it.Main advise here is they glorify them being 5 star on the front but they really aren't. Wouldn't ever recommend a house from them.

Jon · 24 May 2023

★★★★★ 5/5

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Quick and excellent service!

I reported an issue with my bathroom door this morning, and by the afternoon, someone was already here to fix it. Rob Wainwright was the one who carried out the repairs for me. He was professional and efficient, and even took care of other problematic doors around the house. He also cleaned up afterward.

Kayin · 7 November 2024

★★★★★ 5/5

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From reservation through to completion…

From reservation through to completion and moving into my new home 10 days ago, the customer service has been brilliant. Julie has been very helpful with updates throughout. Arrangements made for me to view the house whilst the build was in progress with regular updates. The site manager Stewart and Gemma have been helpful. Gemma made my moving into my my new home very pleasant as she was available for any questions, sorted small issues straightaway, provided me with WIFI and the much needed skip for all of my wastes. Overall great support. My house is beautiful and I have enjoyed purchasing it from St Modwens.

Jann · 16 May 2023

★★★★★ 5/5

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St Modwen - Branston Leas

Rule of thumb seems to be that buying a new home is stressful and time consuming. But my experience couldn't have been any better with St Modwen.From day one when I walked into the sales office all the way through to moving into my new home, the experience was amazing. The staff were supportive and made the whole process easy, which in turn meant that I could actually look forward to owning my own home and the excitement that comes with it.The sales team, Aaron and Liv are a credit to St Modwen. First impressions are important and from the moment I sat down, I not only felt confident that I was making the right choice, but also comfortable that I was in good hands. I had no experience in buying a new property and they were there for me through every step of the process, from managing all of the legal matters, all the way through to helping me pick the right colour schemes and decor (thank you Liv!). But what was also important to me was being able to talk to them on a human level. At no point did I feel that I was "just a number" or a customer. Aaron and Liv go above and beyond that and have a genuine care for the people that they are dealing with. This shines through above all else in my opinion. Thank you to both of you for everything that you did for me.Prior to moving in, I had the pleasure of meeting Billy who took me on a tour of my new home and then has been there for me since, alongside Rebecca. Both have been very helpful in ensuring that any issues that have been raised were dealt with promptly. New homes are built by hand, so it is normal that there are going to be snags that are raised. My new home was no different. What is important is knowing that St Modwen take such matters seriously and look to resolve them as quickly as possible. Billy and Rebecca are brilliant and provide amazing aftercare. For full clarity, I had minor decorative bits to raise and my washer did not work when I first used it (nothing more than a kink in the hose it turns out!). Regardless, Billy and Rebecca were quick to resolve these and also take the time to check in now and then. Again, it's the personal touch that makes the world of difference. Overall, I couldn't have asked for a better experience. I can say, hand on heart, that it has been a joy moving into my new home. The team at Branston Leas are the reason for that

Marc · 2 May 2023

★★★★★ 5/5

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Technician John at Glan Llyn & Josh - Support.

Technician John at Glan Llyn has been super helpful and patient. Checked to make sure we were all happy and went the extra mile when addressing bits. Also a massive hats off to Josh Beesley throughout the process. Has been nothing but helpful and attentive. We have felt well looked after.

Luke · 11 December 2024

★★★★★ 5/5

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Branston leas excellent price winning 🥇 teams

Olivia and Arron were helpful and patient. They gave us , kind guidance when we visited show home. They clearly answered the questions raised by my wife and I . Olivia assisted-my wife and I , in visiting the plot that we were given, after a few issues . Besides, she also , sent us photos on how far the house was progressing . Eventually, I really appreciated the help she gave us when during the period we visited Branston Leas.Arron joined afterwards , as Olivia had moved onto a another site , Arron was very professional in his approach as sales team member . Bill and Rebecca , on the house build we also had great knowledge of the build process and kept us updated us every step , from the skeleton to the finished property . My wife and I did not experience any negativeness’s from both , in fact all the teams . A great credit to the trainers and their management team . We feel you have to really look after them as an asset to st modwen company .

Gautam · 16 April 2023

★★★★★ 5/5

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Lovely friendly welcome from Caroline we felt…

Lovely welcome from Caroline we felt listened to and showed 2 houses. We came into the office on 2 occasions to view and were shown straight away. That was important to us as our time due to work constraints is precious. Caroline then wasn’t available on our next visit but we were shown the house for a second time by another lady (unfortunately I don’t remember her name) she was equally as helpful especially given time constraints we had. Since then Caroline has been helpful professional and very quick in her responses and paperwork. Thank you

Lucy · 4 April 2023

★★★★★ 1/5

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Buyer beware if you might need to sell

My purchase of a St Modwen home in Swansea was very good and although there have been some minor issues as the site is under construction the local team are good.However 4 years after purchase we wants to sell up and move on. This is where the problems start. As the site is not finished the management of the site for grounds and roads is not finalised. To sell up you will need confirmation of no debt to the management company bit to be able to sell on. In December we lost a buyer as it had taken 5 months and still not able to get the information from St Modwens although numerous emails and phone calls. We now have a new buyer who is threatening to pull out again for the same reason. A neighbour has the same issue. Not something you think of when buying but the after sales on contracts and support is very poor. Just will take 1 email to confirm we do not owe any money and we are sorted but you would swear we are asking for the earth. Very very frustrating and a poor taste left in our mouths that has turned a happy buyer who would have spoken well about the company to a very stressed and annoyed one.

Anthony · 15 March 2023

★★★★★ 5/5

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Glan Llyn - Perfection

At the Glan Llyn site I’ve just bought my dream home from St Modwens. There is nothing that can be improved. Simon has been the best point of contact throughout the whole sales project. He was/is genuinely lovely, smart and intelligent as he really knew his ‘stuff’. He helped and assisted whenever he could and was never instrusive or pushy. The houses are beautiful, the staff couldn’t be nicer and I couldn’t be happier. Thank you

Charlotte · 8 July 2023

★★★★★ 5/5

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The best experience we could have asked…

The best experience we could have asked for. Don’t get me wrong, we have had quite a few issues but it’s completely understandable and expected with a new build house but the overall quality of the house is fantastic with all the staff we have dealt with; at the top of their game. Starting with Paula; Kyl & Geraint, all the way through to the aftercare with Josh at the Stillwater Glan Llyn site. A special thank you to Josh most recently as we have had a few issues which he has dealt with very professionally and efficiently - he is a credit to St Modwen and the main reason for our positive aftercare experience (which can be every challenging!).

Karim · 21 February 2023

★★★★★ 1/5

Trustpilot

Post-sales nightmare.

It's like dealing with 2 different companies Pre-Sale and Post-Sale. Always happy to help beforehand, but as soon as you've paid, you're ignored and forgotten about.Since moving in, it has been nothing but an absolute nightmare to deal with St. Modwen and get them to rectify issues that are quite simply down to a lack of care and workmanship. We are now just over a year in our property, and we still have issues that were pointed out within the first month, mainly the garden. Not only has it been a nightmare to get anyone from St Modwen to answer and take a look, but after all this time they have now tried to shift the blame onto us. For clarification, the turf is far from flat and has never had grass in certain patches.The Customer Service Manager for the Glan Llyn estate during this time (between August 2021 and July 2022) in particular had been nothing but useless in dealing with this, going from slow replies and not taking things seriously to just not responding at all. During the period of slow replies, she did visit to inspect the issues, however most of the time she was just on her phone and not paying attention, and I was often having to repeat myself. Very frustrating.EDIT: Just for all to see, no-one has reached out since St. Modwens reply. Not surprising at this point.Another Edit: They did eventually reach out... things are VERY SLOWLY progressing but are actually happening at this point. Still a way to go, still constantly having to chase for updates myself. Any apologies are very laclustre and confirm themselves that way when no improvements have been made on what they apologise for, the lack of and poor quality of communication. I have been making notes of all that has happened since this review and look to provide a full account of timescales so everyone can see exactly how bad this has been.Latest complaints (13/10/2022) - Technicians with a big lack of care! Ripped our main bathroom floor recently, supposedly an 'urgent' works order got raised 7 days ago, yet to hear anything. Jobs seem very rushed, and they're always eager to not go to their next job, but sit in the van for extended amounts of time still at the property until eventually leaving.EDIT: 28/11/2022This is still ongoing.Turf eventually replaced at the start of this month, 18 months to get that bit sorted. Still ongoing issue with cement from house build next door being dropped onto our slabs. There was a mention of them getting replaced, as have had a groundsworker visit or 3, however nothing but radio silence from St Modwen since that.Still waiting on that bathroom floor to be replaced... was supposedly booked in by St Modwen 'URGENTLY', I don't believe St Modwen know what urgent means.Supposedly a new Head of Customer Service for the South West Region was appointed and has been CC'd on all emails, but has only ever replied once with a blanket response and generic phone call, but as usual no follow up actions ever taken.EDIT: 14/02/2023 New year, same old St Modwen.Still waiting on work to be completed. Still never received an email without chasing up. A company that works to the bare minimum it can get away with and not a touch more. Very often just goes not responsive or never follows up with a "I'll get back to you". Seems to be common with all Customer Service Managers at St Modwen as this is the 2nd or 3rd we've dealt with and the situation has only got worse.Update: For anyone looking to actually get a response, it seems like this is the best place to kick things off again, although never greatly. Within 24 hours of editing this review and near 2 months of no response over email, we've had the customer service manager arrive at the property asking if everything is alright? Surely if they've been told to check a property they should at least be aware of any open issues prior, or at least give some expectation a visit was happening. Supposedly things are going to be finished up soon, will believe that when I see it. Experience has been well below 1 star.And no surprise... after the surprise visit none of the promises were followed up on the next day as stated by the Customer Service manager. 🤣

Josh · 17 February 2023